Absorb LMS Reviews

“Working with Olga is a delight

Pros

Working with Olga Mendoza has been an absolute pleasure, I am delighted by it

Cons

however, i find the mobile app to be quite poor and in dire need of major improvements.

“tough to learn, but great now :)

Pros

I am blown away by the quality of content it creates and any time I've reached out for support the customer service team has been a pleasure to deal with.

Cons

Is quite difficult to use, though after I built up the admin skills I needed it turned into something much easier and far more user-friendly.

“user-friendly tool with amazing help

Pros

the interface is really interactive and I didn't need long to get comfortable using it. Building courses, assembling curriculums and setting up automatic enrollments is simple and logical. Operating as a mid-size company, I feel it meets roughly eighty-five percent of our needs when it comes to tracking learning and producing reports. What truly sets this service apart for me though, is their customer support, it's outstanding. My account rep typically replies within twenty-four hours and, in true emergencies on the platform, sometimes within an hour. I've had premium support promises from other tech vendors where you end up fending for yourself or waiting three to five days for assistance. The reps here actually understand the product and answer promptly which I value tremendously.

Cons

Customization capabilities are limited to me, although I've been able to create workarounds for most of these constraints. A few specific areas could definitely allow for greater flexibility to better match our workflows.

“Great reports with annoying content issue

Pros

the customization options fit our needs exactly. It also keeps up with the newest learning and development updates which I appreciate. The content creation tools produce visually engaging material that really draws learners in. Whenever I'm racing to pull together something at the last minute, the AI feature is a lifesaver. And our account manager, Tomislav is lightning-fast to reply whenever we have questions or run into trouble and he's very efficient.

Cons

I can't delete old content without erasing learners completion history from their transcripts and that is really frustrating.

“smooth integration with best support ever!

Pros

I am really pleased with how dependable the features are and the CRM integrations sped up our onboarding so it was both smooth and fast. Working with the support team has been a pleasure and they've been very helpful!

Cons

I can not link more than one payment gateway and that's a major limitation for us.

“Custom, helpful & always getting better

Pros

I appreciate how customizable the interface is, I can configure it to fit our organization's learning flow exactly. From a learner's point of view, the UI feels very interactive, new users are often able to jump into courses within minutes of their first login with almost no hand-holding. The reports are uniformly styled and although they're mostly standard tables, they're simple to read once you know what each field represents. There are a huge variety of report types available out of the box which I find very helpful. On top of that, anyone with report access can tailor and save their own versions to suit specific needs, for example views focused on particular departments. I also love that it's possible to define custom admin roles so I can precisely control what each person is allowed to see and do. What really makes an impression is how engaged the vendor is with their users through the community forum. They're regularly taking feedback into account and pushing out updates on a steady cadence to keep the platform up-to-date and modern.

Cons

There are still a few quirks that I find annoying, though like with any LMS you eventually learn workarounds. The admin dashboard is flexible and very handy but I wish it offered more chart types for quick visual summaries. Some usability annoyances persist, for instance, light grey text on white backgrounds can be hard to read, so although the UI has come a long way, it still needs refinement. Filtering reports can be frustrating as well even though I've seen the team actively work to improve this functionality.

“A smooth move for our training

Pros

how easy it was to transfer our compliance training content, the entire import procedure completed smoothly and I didn't face any significant problems during the move.

Cons

So far, I have nothing to complain about.

“Creative but tough to build

Pros

the wide range of features really opens up creative possibilities when I'm putting together training programs and I genuinely appreciate that.

Cons

I often find it difficult to use the interface if I'm not particularly tech-savvy, which makes assembling training materials especially frustrating for me.

“Awsome LMS Solution for Our Needs

Pros

interface is very easy and my customers really enjoy using it. It makes every interaction with the system feel smooth and professional.

Cons

Every now and then I have a few technical glitches that leave me scratching my head.

“easy for everyone

Pros

After using this LMS for five years, people I show it to always comment on how amazing it is and I usually agree and it's very easy to use. On top of that, the support staff are outstanding, they get back to me promptly whenever I have questions.

Cons

I wish the evaluation and reporting features were stronger, it would be much more convenient to have an easy way to view and compare feedback across multiple courses at once instead of having to open each course and hunt for the data separately.

“The best choice we made

Pros

Their team really made our decision easy by bringing deep expertise and genuinely tailoring support to our specific needs. its very easy to use and the interface feels refreshingly clean and minimal compared with those clunky, outdated alternatives we were using. When we ran our internal comparison against several other options, I was impressed with how well it performed.

Cons

I haven't come across anything to complain about, everything's been reliable and solid so far!

“Incredibly versatile learning management system

Pros

It is powerful and it gives me total flexibility to tailor the training courses I want to deliver. I can monitor learners' progress, confirm their achievements and award incentives and that combination noticeably boosts participation and keeps people more engaged.

Cons

the interface feels pretty dated and the general design isn't easy to use. I find the ergonomics are lacking and could use significant improvement, it seems the system hasn't been refreshed in ages, which ends up making it more difficult and slower to locate what I'm trying to find.

“Good and simple tool

Pros

The interface is very interactive and easy to use and I've found it quick to get where I need to go. Their support team is outstanding, they reply to us very fast whenever we have questions and help us work through the real business challenges we're facing.

Cons

there were more options for customizing emails, the UI and news posts, everything seems fairly basic and somewhat restrictive when it comes to design and personalization features.

“best help but not a perfect fit

Pros

support team is outstanding, they worked with us to translate our requirements into the exact LMS configuration we needed.

Cons

For our use case, the platform feels geared toward delivering many different subjects across multiple courses and that doesn't really suit us because we need to repeat the same core subject for many users.

“Excellent Support and Customization Options

Pros

Flexibility really grabs my attention and their customer support is outstanding. We just rolled this system out and as someone totally new to LMS platforms, being the admin felt pretty intimidating at first. Thankfully our CSM, Ionus has been a huge help, he's proactive and very knowledgeable, often tackling issues before they become bigger problems. What I really value is how customizable everything is. For a global organization like ours with very specific requirements, that level of adaptability is crucial. Being able to design custom courses, adjust learning content and configure the platform to reflect our unique needs has been invaluable in helping us reach our goals more efficiently. The support team also deserves a special mention, they respond quickly with thorough solutions that include screenshots, screen recordings and clear, detailed explanations.

Cons

The customization options are fantastic but they bring a steep learning curve because there's a lot to figure out about how different pieces connect. The help articles do a decent job covering the basics, yet they rarely delve into the more complex features. With such a large number of articles available, finding exactly what you need becomes a real chore, the search feature on their website is frustrating, and I often end up wasting time before I give up and contact support directly. If I could change one thing, it would be making it much easier to search and use their help resources so finding answers isn't such a issue.

“Works well, reports could be better

Pros

the site's usability is fantastic, I find that everything from enrolling users and completing trainings to configuring admin course setups flows smoothly and is interactive to use.

Cons

I feel the built-in reporting options are a bit limited and could really benefit from offering more variety and flexibility.

“makes my job much easier

Pros

Being a Training Coordinator, I am really grateful for how user-friendly the interface is and it has made my work a lot less hectic. The ability to tailor reports has completely changed how I support our internal customers. I've unquestionably become more productive because I can knock out tasks far more efficiently than I used to.

Cons

Our team keeps reporting that some lessons either won't play correctly or freeze midway through the steps. I'm uncertain whether the issue lies with the platform itself or something wrong in the course content but regardless we end up needing to devote time to track down the cause. In many cases the only workaround has been to unenroll and re-enroll learners so they have to restart the entire course from the beginning.

“Outstanding LMS with impressive capabilities

Pros

Personally I love how adaptable this platform is, and I can tailor almost every aspect to align with our particular requirements.

Cons

I've found that having to manually update and manage users in the LMS becomes monotonous and time-consuming after using it for a while.

“changed our work for the better

Pros

I have been using this platform for five years after switching from SAP SuccessFactors, and it has honestly transformed the way our organization operates. We've been so pleased with the results that we're rolling it out to additional departments. Managing everything is much simpler than what we had before and I find the reporting capabilities to be exceptional and very helpful.

Cons

We could really use more and better options for creating course templates than what's available right now.

“great demo and awsome help

Pros

What really stood out was how the sales team handled every question I had and they were phenomenal. They spent a lot of time making sure all of my needs would be met and that walk-through of the product before I bought it was the final push that convinced me to proceed.

Cons

I can not really find much to fault at the moment. If pressed to point out something, I'd have appreciated seeing pricing details on their website upfront, it would have made it simpler for me to benchmark and compare this offering against other LMS products.