Total 23 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

43%

3

Stars

9%

2

Stars

9%

1

Stars

4%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Environmental Services, 51-100 employees

Less than 6 months

5.0

“Comes with e-learning toolkit”

Pros

With the wide range of applications it includes, there are plenty of ways to build a detailed, high-quality e-learning course.

Cons

It isn't really geared toward beginners. The huge number of options, applications and buttons can feel overwhelming when you're just starting out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JPN
Jean Pierre N.

E-Learning, 500+ employees

More than a year

5.0

“powerful interactive course builder”

Pros

Adobe Captivate is a powerful tool for creating interactive content for online or hybrid classes. I have used the screen recording feature to put together step-by-step tutorials that show our school community how to use different technologies and it has worked really well for that. The question templates are excellent too and make course creation even more effective.

Cons

The biggest downside is the price which feels a bit high. It's also hard to get in touch with customer support when help is needed. On top of that the interface can feel overwhelming for new users who are just getting started.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Alexander

Health, Wellness and Fitness, 1-10 employees

More than a year

3.0

“steep learning, decent rework”

Pros

Once you get past the early learning hurdle, it works well for putting together very simple e-learning content. It's also a great option when you need to revise and rework existing material.

Cons

That said the onboarding is really tough. Even with prior experience in video editing and other software tools, the learning curve feels extremely steep.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A
Anonymous

Education Management, 1-10 employees

More than a year

4.0

“Offers the best support”

Pros

Customer support has been excellent and the monthly subscription is worth the cost. It works well for interactive learning and once you get familiar with the platform, building courses is fairly easy too.

Cons

The version I worked with didn't include any AI integration and the interface could use some improvement. Compared with other tools, it is a bit behind right now. Instructional designers need faster ways to generate courses and adding AI or LLM integration would really help it move ahead.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

VH
Victoria H.

Airlines/ Aviation, 11-50 employees

More than a year

4.0

“interactive learning powerhouse”

Pros

Creating interactive content with Adobe Captivate feels really practical especially for things like simulations and quizzes that help keep learners involved. Another big plus is how well it connects with other Adobe tools which makes the whole workflow even better.

Cons

It can feel a little overwhelming at the beginning. There are a lot of features and settings to work through so it takes time to learn how to use everything effectively. For beginners, the learning curve is definitely steep and the interface can come across as somewhat dated.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Telecommunications, 500+ employees

More than a year

4.0

“modern widgets for engaging courses”

Pros

This newer Adobe release comes with a more modern interface and several widgets like flip cards, hotspots and carousels that help make e-learning content more interactive and engaging. Putting content together is pretty easy too since you mainly just add blocks and components to build the module.

Cons

One downside is that it can be glitchy and sometimes crashes without any warning so saving frequently is a must if you don't want to lose your work. The blocks also don't offer much flexibility since you're stuck with preset designs and cannot really get very creative with them.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

GT
Gary T.

Telecommunications, 500+ employees

More than a year

4.0

“handy for quick elearning”

Pros

Creating eLearning content with Adobe Captivate is fairly easy. Most of the workflow is drag and drop so putting together simple courses doesn't take much effort and the tool is generally uncomplicated to use.

Cons

There are still a few bugs in the software and a lot of the editing and design options feel limited. It would be much better with stronger design features and more flexibility for customization.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

MD
Mark D.

Professional Training & Coaching, 1-10 employees

More than a year

4.0

“Packed with elearning features”

Pros

It comes with several user-friendly features while still being a powerful piece of eLearning software.

Cons

Certain features can be pretty complicated. You either need a developer to help or have to take a course and the learning curve has been steep at times in the past.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

KH
Kyeshuan H.

Retail, 1-10 employees

More than a year

5.0

“I really like this tool !”

Pros

Adobe Captivate impressed me with how well it helped turn my ideas into actual content. It has really sped up the process of creating responsive eLearning courses and made it much more manageable. I also appreciate being able to add things like simulations, quizzes and surveys, among other interactive elements.

Cons

If someone is new to eLearning development, it can feel a bit complicated at times which is fairly common with tools like this.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FA
Fray Agustin

Civic & Social Organization, 1-10 employees

More than a year

4.0

“Great tool for e-learning”

Pros

It lets you build different kinds of interactive e-learning activities and it can also be integrated into web pages without much trouble.

Cons

Getting started is challenging and the learning curve feels pretty steep at the beginning.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

Y
yunuen

Telecommunications, 500+ employees

Less than a year

4.0

“available at a fair price”

Pros

This is a very complete platform that helps you build slides without much hassle. The interactive features make the whole experience more engaging and it works really well for creating learning content. On top of that the price feels quite reasonable and accessible for what it offers.

Cons

One downside is that it can be a bit hard to use at first if you're just getting started or don't have much experience with this kind of tool.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

GD
Gordon D.

E-Learning, 1-10 employees

More than a year

4.0

“feature-rich solution”

Pros

There are plenty of ways to program behavior into the final product and the overall feature set is very powerful.

Cons

The learning curve is fairly steep so having sample projects to practice with is really important if you want to learn the behaviors and features well enough to become proficient.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

DT
David T.

E-Learning, 1-10 employees

More than a year

2.0

“annoying popup limitations”

Pros

The tools in Captivate for building interactive videos were definitely useful and added value to the course creation process.

Cons

Pop-up content is a basic part of most eLearning courses yet it still seems to overlook this essential need. Because of that, adding pop-up or reveal interactions ends up being far too time-consuming and unnecessarily complicated.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

4

Functionality

4

SE
Sarah E.

Information Technology and Services, 500+ employees

Less than 6 months

5.0

“powerful features and adobe fit”

Pros

it is fairly user friendly at the basic level yet it has a lot of powerful tools once you dig deeper. It works really well with other Adobe apps and the output can be exported to most other programs without much trouble. Compared with Articulate Storyline, it feels easier to pick up and learn.

Cons

The biggest drawback is really the price. Beyond that, the more advanced features can take some time to uncover and use confidently but that's pretty understandable for software with this much depth.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DV
Devon V.

Consumer Goods, 500+ employees

Less than a year

4.0

“packed with course design tools”

Pros

It comes with all the design features and tools needed to build eLearning courses and create SCORM-compliant training content.

Cons

Using the program involves a lot of formulas and equations which can make it feel more complicated than other tools that take a simpler approach.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

M
Mari

IT, 500+ employees

More than a year

1.0

“Clunky, counterintuitive and outdated”

Pros

There's only one minor drawback that I could think of the compatibility with Mac is not optimal.

Cons

Captivate is a rather clunky software. By "clunky," I mean that the interactions are counterintuitive, and creating interactions is incredibly time-consuming. The competing software offers a much better interface. Unfortunately, I had to use Captivate because I have a Mac computer, and my organization does not allow the use of parallels. After developing about three courses, I reached my limit. The development process took twice as long as it would have with the competing tool.

Rating Distribution

Ease of use

2

Value for money

4

Customer Support

4

Functionality

4

K
Kaytie

Hospital & Health Care, 500+ employees

More than a year

5.0

“made training creation simple”

Pros

Stepping into a Regional Training Executive role, I was a bit uneasy about building training modules because I had been using different software before. Adobe Captivate turned out to be easy to use and fast to pick up. I am not creating training modules anymore but if I need to again, I'd definitely want to use this tool.

Cons

This may have been more of a personal setup issue but while working from home I ran into quite a few problems accessing my account. Our remote IT team was able to help sort it out although I am not actually sure what they did to fix it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ME
Marco E.

Financial Services, 500+ employees

Less than 6 months

3.0

“custom courses but time-consuming”

Pros

Adobe gives course creators another way to build customized courses which is a nice alternative to have.

Cons

It can be complicated to use at times and building a course in it takes about twice as long compared to Articulate.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A
Anonymous

Financial Services, 101-500 employees

Free Trial

2.0

“Offers very weak support”

Pros

It does offer enough functionality to build a wide range of course types.

Cons

Using it is far from simple and it's not user-friendly at all. When stacked up against other e-learning authoring tools, it comes across as one of the hardest platforms to work with. On top of that support is lacking and getting help usually means waiting a long time for a response.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

P
Paul

Government Administration, 500+ employees

More than a year

5.0

“professional looking software demos”

Pros

This software is fairly simple to use and the interface is user friendly enough after a little use. Once you learn how it works, you can create very polished, professional-looking software demo videos.

Cons

Anyone who isn't already familiar with its products may have a harder time at first which really means there's more of a learning curve with the tool itself. It also doesn't feel especially modern and comes across as a bit outdated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10