Total 71 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

25%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

H

Heather

Construction, 500+ employees

More than a year

3.0
September 2020

Extremely Customer Focused

Pros

it has been a reliable partner, and we are excited about our future collaboration. Transitioning to their direct platform is expected to enhance our learners' experience, and their customer-focused approach has been commendable.

Cons

The certification support feels somewhat limited. I believe there's room for improvement, particularly in offering a more comprehensive curriculum for certification journeys rather than just aligning courses to a curriculum.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

C

Cheryl

Healthcare, 500+ employees

Less than a year

4.0
September 2020

Engaging, Unstuffy, Fun Video Learning

Pros

our curated content felt cold and impersonal, but BizLibrary's content strikes the right balance with a more relaxed and relatable tone.

Cons

Some videos feature the speaker standing off to the side of a PowerPoint slide or green screen, which looks poorly executed, and the lecture style doesn't resonate well with our users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Mason

Banking, 101-500 employees

Less than 6 months

5.0
May 2020

Fantastic Company Providing a Fantastic Product

Pros

This software is incredibly user-friendly for both administrators and users, and with the assistance of the BizLibrary Onboarding Team, implementation was a breeze.

Cons

Uploading videos through Paycom's Learning Interface can be time-consuming, especially for multi-lesson courses. However, this is more of a Paycom issue than a BizLibrary problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

M

Megan

Aviation, 101-500 employees

Less than 6 months

3.0
May 2020

Clunky Admin Experience

Pros

The rating system within the LMS and the responsive support team are highlights for me. Plus, the interface is visually pleasing.

Cons

Content quality varies from video to video, requiring thorough vetting also the administrative interface is clunky, with multiple page reloads/clicks to access important settings, display bugs, and confusing terminology that does not match conventions of other systems, leading to ambiguity in administrative capabilities.

Rating Distribution

Ease of use

3

Value for money

10

Customer Support

6

Functionality

6

S

Sarah

Cargo and Stock, 101-500 employees

More than a year

5.0
April 2020

Fantastic Course Library and Customer Service

Pros

BizLibrary's extensive course library caters to everyone in our organization, and their commitment to refreshing content regularly is admirable. The support from my Client Success Manager has been exceptional, fostering a great partnership.

Cons

There is nothing I dislike. Extracting and loading content into our LMS is easy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kory

Higher Education, 500+ employees

More than a year

5.0
April 2020

Review

Pros

There's alot of content available for both managers/supervisors and employees, and the registration process has been streamlined with recent updates.

Cons

In certain views, accessing the rest of the roster or employee list requires multiple clicks, which is inconvenient. A one-click expansion option would be preferable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Joel

Construction, 101-500 employees

More than a year

3.0
April 2020

Platform

Pros

I appreciate the abundance of content options and the responsive support team.

Cons

The platform can be unstable at times, with odd glitches during login and common instances where a new user remains logged in as the previous user. This occurs approximately 75% of the time when logging in as a new user. Other issues include system hang-ups, requiring cache clearance or page refresh.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

A

Alizabeth

Construction, 500+ employees

More than a year

5.0
March 2020

Great Software!

Pros

As both a learner and a moderator, I find this software easy to use with minimal issues.

Cons

It is frustrating that there is no way to remove courses that have been started but not finished. Some courses remain in my unfinished folder despite knowing I would not complete them.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

M

Matthew

Automation, 500+ employees

More than a year

5.0
August 2019

Biz-library

Pros

I always receive awesome support from the Biz team and they are even willing to customize content for us.

Cons

There is a lot of content options available, and honestly, it is a delightful challenge to have.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shirley

Small Business, 500+ employees

Less than a year

4.0
August 2019

New to Biz Library

Pros

We have been using the software for approximately 7 months and are still discovering its myriad features. It is quite user-friendly and intuitive.

Cons

The reporting feature requires some adjustments for personalized customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

Sherry

Automation, 500+ employees

Less than a year

4.0
August 2019

Bizlibrary in manufacturing

Pros

The videos include numerous examples from blue-collar industries.

Cons

I wish there were more diverse classroom settings offered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Victoria

Utility, 101-500 employees

More than a year

5.0
August 2019

Gets results

Pros

From both an administrator and user standpoint, the platform's ease of use and vast content variety perfectly align with our L&D needs.

Cons

It is challenging to find something I don't like, but if I have to, it is the times when my ideas or concerns are deemed "not on the roadmap." However, most of my ideas are embraced, with about 80% being implemented, while the remaining 20% are not prioritized.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jennifer

Hospitality, 500+ employees

More than a year

5.0
August 2019

Biz Library LMS Fan

Pros

The Client Success Managers go above and beyond to ensure the software meets our organization's needs, and BizLibrary continually evolves to meet client demands.

Cons

Moving deactivated learners from teams and making them inactive could be made easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christopher

Automation, 500+ employees

More than a year

5.0
July 2019

Great Software for team and Company Wide Training

Pros

Our HR Dept. easily integrates learning assignments and tips for everyone to access, making the software a breeze to use.

Cons

Figuring out the ins and outs of the site can be a bit puzzling initially, but once you grasp it, navigation becomes effortless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

5.0
May 2019

No better platform for creating and managing a learning platform for Sales training.

Pros

I can create and track meaningful training for employees in both sales and customer service.

Cons

Setting up was a tad challenging at first, but once we got past the learning curve, it ran flawlessly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

C

Chris

Automation, 101-500 employees

More than a year

1.0
February 2019

Lower cost content provider that's not ready for enterprise or corporate levels.

Pros

It is more affordable than most options out there and offers a wealth of content.

Cons

As an admin at our company, I have firsthand experienced the inadequacies of the LMS tools. The interface is unintuitive, overly complex, and fails to provide necessary information efficiently.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

1

A

Anonymous

Not Specified, 500+ employees

4.0
January 2019

BizLibrary - Content for Training

Pros

Their selection of content, both from their own designers and third-party sources, is fantastic. Courses are appropriately sized and timed, and the user interface is excellent.

Cons

I can't complain much; a wider content selection would be fantastic, though it is impossible to cater to everyone perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

James

Automation, 500+ employees

More than a year

4.0
January 2019

Big Value for small Training Team using Microlearning

Pros

The library is massive and addresses numerous training needs. Finding and using videos and tools is a breeze, which is particularly beneficial in our evolving learning environment. Both managers and employees find it easy to apply for in-person and group training sessions.

Cons

Some video collections are not globally suitable, requiring extra vetting from our team. However, we quickly identified preferred options. The regular retirement of courses poses challenges for incorporating them into long-term programs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

4

Functionality

4

A

Anthony

Social Media, 11-50 employees

More than a year

5.0
December 2018

Fantastic !!!

Pros

BizzLibrary has dramatically increased our office efficiency since we started using it.

Cons

My experience with BizzLibrary has been overwhelmingly positive. Despite not being tech-savvy, it took me about a day to get the hang of it, while most of my colleagues mastered it within two hours.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0
December 2018

One of the best softwares around

Pros

it stands out as the premier training resource. I particularly appreciate its compatibility with mobile devices.

Cons

I love a feature for surveying employees within the service. If it exists, I have not discovered how to utilize it yet. Overall, it is a fantastic product.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8