kristen
Finance, 101-500 employees
More than a year
“I appreciate the support from customer representative”
Pros
My customer representative is invaluable. While the admin side has its challenges, their support makes up for it.
Cons
There are occasional login glitches, like new users logging in and still being identified as the previous user.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
6
Brandon
IT, 500+ employees
More than a year
“The Education Program That Allows Users to Enhance Their Learning Experience”
Pros
I find immense value in my client representative at BizLibrary. Their support team is fast and responsive. The interactive search tool makes it easy to find specific subject matters. The library boasts a wide variety of content.
Cons
Unnecessary buttons and options clutter the interface, even if you do not require them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kristy
Finance, 101-500 employees
More than a year
“We Love Biz Library!”
Pros
As a user, I appreciate the simplicity and quality of the courses.
Cons
Affording it can be tough; while it's worth the investment, convincing the Board of Directors can be a challenge.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Henry
Social Media, 101-500 employees
More than a year
“Training Manager”
Pros
The video library is extensive and frequently updated, with user-friendly tools for staff and robust reporting capabilities.
Cons
More comprehensive platform transition training, such as webinars or videos demonstrating functionality, would be beneficial.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Edie
IT, 500+ employees
More than a year
“Biz Fan for Life”
Pros
It covers an extensive range of topics, and the provided reports are exceptional. I particularly appreciate the monthly support calls, which help keep me focused and progressing.
Cons
Additional training topics focused on the hospitality and entertainment industry would be welcomed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Molly
Not Specified, 101-500 employees
More than a year
“Biz Library for Aldera”
Pros
The variety of courses is impressive.
Cons
I appreciate more flexibility in reporting, like saving report selections for running multiple individual reports.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kasie
Higher Education, 500+ employees
Less than a year
“Love BizLibrary”
Pros
The platform offers a wide range of topics, and the video quality is top-notch.
Cons
Cost is a significant barrier. While I'd love to provide licenses for everyone to access BizLibrary, as a government agency, budget constraints prevent such expenditure for videos, at least for now.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Molly
Not Specified, N/A employees
Free Trial
“Customizeable Platform for Multiple Domains”
Pros
I've had two experiences with BizLibrary, first in manufacturing and now in IT. Despite the differing needs, the platform excels in both settings. It offers intuitive reporting tools, customizable content, and an impressive array of courses. It helps maintain compliance and fosters professional growth.
Cons
The quality fell short of my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Hospitality, N/A employees
More than a year
“Great people to work with!”
Pros
The representatives genuinely prioritize client satisfaction, going above and beyond to deliver the best product.
Cons
Customization options are limited, contributing to a cumbersome user experience due to the abundance of unnecessary buttons and options.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
6
Functionality
8
Tommy
Hospitality, N/A employees
More than a year
“Satisfied with BizLibrary”
Pros
BizLibrary's willingness to find compromises with clients is commendable.
Cons
Reporting capabilities leave much to be desired, particularly in managing User Group and Course Group relationships.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Mike
Trucking Accounting, N/A employees
More than a year
“A comprehensive LMS system with great content”
Pros
BizLibrary provides an easy-to-use, fully functional LMS with excellent content. The staff is responsive and supportive, offering valuable recommendations.
Cons
The system lacks a delete function, which, while ultimately beneficial, can make archiving data a bit cumbersome, especially for occasional users.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8