Angela
Education Management, 51-100 employees
Less than a year
“Well-suited for school security but outdated
Pros
I used this platform years ago in my own classroom and now with my daughter's school. It seems well-suited to me for security and for use in elementary school.
Cons
It feels a bit outdated and I feel like could be more modern and user-friendly. Also finding our way around can be challenging sometimes.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Jeffrey
Education Management, 500+ employees
More than a year
“Not the best!
Pros
Blackboard was a true pioneer in online education. The universities I attended and worked for were early adopters of putting courses online. In college, I was part of an educational technology team that helped choose the official system for online courses. We evaluated both Blackboard and WebCT and later Blackboard was acquired. My college ultimately selected WebCT but Arizona State University where I earned my degrees has always been a Blackboard Learn campus. Because of this, I have had vast experience using both systems from multiple perspectives.
Cons
The company acted like a monopoly, aggressively suing nearly every other Learning Management System vendor. I mean they behaved as if they held a patent on the very idea of an online learning environment which really suppressed competition and innovation in digital education.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Kimberly
Education Management, 500+ employees
More than a year
“Lets me structure my course well
Pros
The platform lets me structure my course so students can find their way around without confusion. The page design is similar to other systems so it feels familiar even to new users. Setting everything up is also pretty simple.
Cons
It has its quirks particularly with the gradebook. It is also always updating which can be both a good and a bad thing.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Maggie
Education Management, 11-50 employees
More than a year
“All-in-one class organizationbut incomplete deadline aggregation
Pros
Blackboard puts all the class information, virtual classrooms and student chat rooms into one easy-to-access app, keeping everything organized for me.
Cons
A common frustration for users is that it only aggregates due dates for some student assignments but not all of them. As this makes it harder for us to get a complete picture of upcoming deadlines.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Madison
Hospital & Health Care, 11-50 employees
Less than a year
“Works well but only for higher education
Pros
This software works well for educators and university students, offering the necessary functions for many parts of higher education.
Cons
Navigating it is more difficult compared to other systems. There is definitely a steeper learning curve than with similar software. But it works well once we finally understand it but getting to that point is harder than it should be.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jenna
E-Learning, 11-50 employees
More than a year
“All my classes in one place
Pros
Having all my classes in one place and being able to manage my assignments through a single system was a huge plus.
Cons
Sometimes assignments would not load properly and had to be submitted again which I do not like.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Chelsea
Higher Education, 51-100 employees
Less than a year
“Simple to navigate and use
Pros
From a student's point of view, I would say it is very simple to navigate and use.
Cons
The communication tools are not as effective as those in other programs I come across.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
John Binks
Titan Technology, 500+ employees
“Advanced Analytics but Expensive
Pros
The analytics tools are top-notch and super useful.
Cons
The cost is pretty high compared to similar solutions.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
6
Functionality
8
Geeta
Civic & Social Organization, 11-50 employees
Less than a year
“Well-organized but need more development
Pros
The system is well-organized and fairly easy to get around though it is not quite as user-friendly as some other products out there.
Cons
I feel like the email and discussion forum features could use more development to make them easier to navigate.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Agus
Education Management, 500+ employees
More than a year
“My favorite discussion board
Pros
Discussion board is my favorite feature and it is the one I use the most.
Cons
The user interface looks dated next to newer LMS platforms. The colors, fonts and overall design could use a refresh too.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Mohamed
Education Management, 500+ employees
Free Trial
“Totally changed online learning
Pros
Blackboard Learn which is now part of Anthology, totally changed the game for online and distance learning by bringing so many useful features together in one place. Its design is simple too and the variety of tools and integrations all work to make learning smooth and enjoyable. Also instructors can manage entire courses and users with just a few clicks, monitor activity feeds and create assignments and tests using built-in AI. The addition of these AI tools has definitely put it ahead as we can generate texts, activities and tests right within the platform without having to use external tools like ChatGPT.
Cons
A few important things are missing especially when it comes to system requirements. The platform often crashes or lags which really frustrates me. And I am still not a fan of cloud-based systems because it has a file size limit that blocks large uploads which is odd since educators often need to use bigger files for their classes. Another point is that it really is not a great fit for small businesses as it feels like it is built more for large institutions.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Rory
E-Learning, 500+ employees
Less than a year
“fairly simple with a learning curve
Pros
The platform is fairly simple though there is a bit of a learning curve. Some of the functions do not seem very logical until we have spent some time with them.
Cons
One thing I noticed is that you have to get through a bit of a learning curve when you start.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Kay
E-Learning, 51-100 employees
More than a year
“Simple for onboarding new users
Pros
Onboarding new users is simple which I feel like is great for people who are just starting out.
Cons
The folder system can feel a bit frustrating to work with sometimes.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Manuel
Real Estate, 1-10 employees
Less than a year
“Handles core tasks well
Pros
In general the platform handles its core tasks very well and has definitely gotten better and more reliable over the years.
Cons
Well the user interface was not the best when I first began using it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Chantal
Higher Education, 500+ employees
Less than a year
“good for everyone involved
Pros
Blackboard Learn is good for everyone involved, be it students and instructors with clear, dependable information that truly supports the entire learning process.
Cons
It is a very reliable platform with no major issues or faults to report. It consistently does exactly what we need it to do.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Ari
Education Management, 51-100 employees
Less than a year
“Simple for making announcements
Pros
One thing I like is that making announcements and using the various features is a simple process.
Cons
Deleting content involves too many steps which confuses me at times.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
David
Education Management, 500+ employees
More than a year
“easy to get to department sites
Pros
Getting to different department sites is easy and hassle free. Plus we can find exactly what we need without any trouble.
Cons
The data storage and collaboration features were pretty limited and I find them difficult to navigate which made teamwork and file management more challenging than it should have been.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Li
Higher Education, 500+ employees
More than a year
“Highly functional and well-designed
Pros
The platform is highly functional and feels like it was carefully designed with both students and instructors in mind.
Cons
Well the interface is not always visually appealing, particularly when typing responses or using the mobile version.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Roger
Higher Education, 500+ employees
More than a year
“excellent at organizing online classes but needs more updates
Pros
Blackboard was excellent at organizing online classes though sometimes it was difficult to locate specific content.
Cons
We had some problems but that was because our organization experienced too many university-wide system outages.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Sam
Education Management, 500+ employees
More than a year
“Perfect for routine use
Pros
I find Blackboard Learn really easy to use, whether I'm teaching or studying. It's simple and smooth, making everything run smoothly.
Cons
Sometimes, I need to click four or five times to reach my destination.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Brian
Education Management, 51-100 employees
More than a year
“Blackboard: may not be the best choice
Pros
Blackboard Learn is quite user-friendly and easy to get started with. It feels familiar to most students and professors.
Cons
I did not like the limitations on customizing course features, like colors and the clunky user interface.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Michael
Education Management, 51-100 employees
More than a year
“Challenging at first, but now very easy
Pros
I admit I struggled with Blackboard when I first come across it in 2015, but I have come to see it as reliable and relatively simple it is. Everything makes sense, navigation is easy and the system handles grading accurately while storing information for as long as needed to verify submissions and grades.
Cons
My biggest issue was being suddenly switched to Blackboard after only using Moodle. My school offered group training and I attended several help sessions. Although the systems differ I find Blackboard to be superior in every way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenna
Education Management, 11-50 employees
Less than a year
“Using blackboard daily
Pros
It is super easy to use. Posting assignments, joining discussions and accessing materials is all smooth and simple.
Cons
I did not have any issues with the program itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jasmine
Consumer Services, 11-50 employees
Less than 6 months
“Amazing experience with blackboard!
Pros
I love everything about Blackboard Learn. I like being able to check my grades weekly and submit any late items. Plus, I can easily reach out to my teacher whenever I need help.
Cons
Occasionally, it would freeze or log me out if I was not active in my session but other than that I love it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jocelyn
E-Learning, 500+ employees
More than a year
“Key to my success
Pros
I used Blackboard the most to get updates on grades, curriculum changes and other announcements from the faculty. It made navigating individual courses easier, especially when I needed to miss class. Over my four years of college, Blackboard was essential for my success.
Cons
I think the main drawback of Blackboard Learn is its aesthetics. Compared to other learning management systems like Canvas, the Blackboard Learn interface feels a bit outdated. However despite this main con, it was an overall fantastic tool during my undergraduate education.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Cooper
Health, Wellness and Fitness, 500+ employees
More than a year
“Smooth and clean interface
Pros
I like Blackboard's layout—it's crisp and clean, which makes it easy to use. It's improved a lot over time and just keeps getting better.
Cons
I felt like there was something missing that I could not quite identify, but overall its such a great product!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Higher Education, 101-500 employees
More than a year
“very flexible product
Pros
I really appreciate the flexibility Blackboard gives me to update information and make changes to coursework. If a student submits an assignment incorrectly, I can reset it for just that student without impacting the entire class. It makes things so much easier to manage!
Cons
With more people using mobile devices, Blackboard really needs to improve its mobile-friendliness. Some screens, like the gradebook, don't work as well on devices like iPads and have limited functionality.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Erin
E-Learning, 500+ employees
More than a year
“Must-have tool for my university
Pros
I find Blackboard great for bringing everything I need into one easy-to-access and navigate platform. It keeps everything organized and simple to find!
Cons
Nothing specific, except for the occasional updates that are necessary but make me annoyed at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mickey
Computer Software, 11-50 employees
More than a year
“Handy tool for managing courses
Pros
Blackboard has a clear and easy-to-use interface, making it simple to access all the course information I need.
Cons
One thing I've noticed is that sometimes files won't upload, which can be a big issue. It's usually due to system glitches or unsupported file formats.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
8
Misty
E-Learning, 500+ employees
More than a year
“Good solution
Pros
The platform's user-friendliness is clear, whether I'm using it during classroom sessions or accessing it remotely. It's easy to use in both settings.
Cons
The messaging service wasn't always reliable for communication. It didn't work as smoothly as expected at times.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 1-10 employees
More than a year
“Helpful tool for students
Pros
It is super easy to use, which is why so many college students love it. Plus, it lets you communicate with professors in real-time, making it even more convenient.
Cons
I found nothing to dislike about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Marti
E-Learning, 101-500 employees
More than a year
“Fair, but can Improve
Pros
Blackboard Learn has a great feature that easily integrates different apps and learning platforms into the LMS, making everything more streamlined.
Cons
It doesn't have the most interactive interface. It can be a bit tricky to use at times.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Angelica
Health, Wellness and Fitness, 1-10 employees
More than a year
“Improving online learning environments
Pros
The platform excels in organizing content ensuring mobile accessibility and maintaining a secure learning environment.
Cons
A concern I have is the platform's cost, especially when compared to other learning platforms. On top of that, it can feel a bit complicated when you're first getting started.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Frequently replaced, but still valuable
Pros
Even though many are switching from Blackboard to D3L/Brightspace, Blackboard still has a lot of advantages. Its user-friendly interface and the key feature, Blackboard UltraCollaborate were especially important during the pandemic for remote learning.
Cons
One issue I've run into is that it sometimes deletes older classes without notifying the professor, which makes it harder to use or reuse past materials.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Rachel
Education Management, 500+ employees
More than a year
“Tool that pays off
Pros
It is a well-designed platform that's super easy to navigate for both admins and students. The way it’s set up makes it simple to access things like lecture notes, grades, and messages from admins. After trying out other learning management systems, Blackboard Learn is definitely my top choice.
Cons
Blackboard turned out to be more expensive than other options, so our organization decided to switch tools because of cost concerns.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
6
Steven
Medical Devices, 51-100 employees
“Blackboard's role in my college success
Pros
Blackboard Learn has played a pivotal role in enhancing my college experience. It serves as an invaluable tool for universities nationwide, reducing the burden of paperwork through online assignments that automatically grade themselves, providing students with instant feedback. The ease of use of Blackboard benefits both students and professors, simplifying the management of college courses. It offers flexibility in formatting and facilitates productive discussions between professors and students through features like the discussion board.
Cons
During my freshman year in college, my university had just begun using Blackboard, leading to a slight learning curve for professors. They requested patience as they familiarized themselves with the platform. While this initial adjustment period was understandable, in subsequent years, professors had a firm grasp of the program, and such issues were no longer a concern.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Katie
Individual & Family Services, 51-100 employees
“Blackboard needs updates
Pros
I found it super easy to create tests and grades and grading them was simple. The layout was clear and easy to use, which made everything easy to find and use.
Cons
The platform looks pretty outdated and could definitely use a cleaner, more modern design to make it easier to use.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Fernando
Electrical/Electronic Manufacturing, 1-10 employees
“All-in-one learning management system
Pros
One of the standout features I love about this app is its discussion forum, which makes it easy to have meaningful conversations on various topics. It also has a gradebook function that simplifies grading and lets me track my progress throughout the course.
Cons
At times the platform experiences sluggishness and technical glitches affecting the user experience.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Nisarg
Construction, 101-500 employees
“Easy to use and userfriendly platform
Pros
Blackboard Learn makes online learning manageable with its key features offering an impressive virtual classroom and robust assignmenttest tools.
Cons
Occasionally the platform experiences slow loading times or lags when many students simultaneously access it for activities like tests or group work.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Bethany
Accounting, 1-10 employees
“Used as a Student
Pros
All of my online college courses were hosted on Blackboard streamlining access to assessments and feedback from various courses.
Cons
Using the back button during a quiz sometimes inadvertently ended the quiz.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Tenzin
Education Management, 1-10 employees
“The learning management system you have been looking for
Pros
Blackboard Learns 30day free trial was a valuable opportunity for our small organization offering a chance to explore the platform before committing to it.
Cons
Unfortunately the platform lacked support for the Tibetan language which our organization required.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Pankaj
Building Materials, 500+ employees
“Very balanced LMS software
Pros
Blackboard Learn offers an enjoyable and effective learning experience with great slides for knowledge acquisition.
Cons
No significant issues were encountered during the usage of this exceptional software.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lara
Education Management, 500+ employees
“A perfect LMS for remote learning
Pros
The adaptability and flexibility of Blackboard Learn for content creation is remarkable allowing easy addition editing or removal of information.
Cons
While additional assessment tools could be beneficial the existing ones are sufficient.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Wassim
Computer Networking, 500+ employees
“Blackboard Learn The Leading LMS Platform for Higher Education
Pros
Blackboard Learn has been instrumental in supporting undergraduate and graduate university courses facilitating course management communication and evaluation.
Cons
Creating exams and assessments could be streamlined for greater flexibility and efficiency. Integration of MCQ grading and video editing tools would be valuable additions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Zoha
Writing and Editing, 1-10 employees
“Software that manages higher education
Pros
Blackboard Learn offers access to learning resources and simplifies tracking lecturer notes and online textbooks.
Cons
No specific dislikes were noted about Blackboard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Teddy
Education Management, 51-100 employees
“Decent Tool for Teaching Remote Classes
Pros
Blackboard Learn enables easy student progress tracking and assignment management. Notifications for late submissions are beneficial.
Cons
The platform struggles with handling large file sizes potentially causing issues for students attempting to submit assignments.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Maneeha
Education Management, 500+ employees
“Blackboard learn
Pros
Blackboard Learn offers a practical and organized platform for students to access assessments and feedback from multiple courses in one place.
Cons
Improved intuitiveness in the interface and more studentoriented demonstrations could enhance the user experience.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
“Great for Professors and Students
Pros
Blackboard is a convenient platform for navigating course materials assignments and grades promoting a wellorganized learning experience.
Cons
Emailing within Blackboard can occasionally be finicky leading some users to opt for direct email communication.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Andrea
Broadcast Media, 1-10 employees
“After the pandemic Blackboard Learn became a staple for online education
Pros
Blackboard Learns neat organization of courses and accessible resources including calendars enhances the online learning experience.
Cons
Some instructors find it challenging to fully utilize the platforms features for effective course organization.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Abhuday
Education Management, 500+ employees
“Easy and flexible learning management system.
Pros
Blackboard Learn offers strong and responsive customer support services enhancing its overall usability.
Cons
It may be relatively expensive and a free version is not available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9