Total 525 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars35%
4
Stars40%
3
Stars20%
2
Stars4%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Angela
Education Management, 51-100 employees
Less than a year
“Well-suited for school security but outdated
Pros
I used this platform years ago in my own classroom and now with my daughter's school. It seems well-suited to me for security and for use in elementary school.
Cons
It feels a bit outdated and I feel like could be more modern and user-friendly. Also finding our way around can be challenging sometimes.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Jeffrey
Education Management, 500+ employees
More than a year
“Not the best!
Pros
Blackboard was a true pioneer in online education. The universities I attended and worked for were early adopters of putting courses online. In college, I was part of an educational technology team that helped choose the official system for online courses. We evaluated both Blackboard and WebCT and later Blackboard was acquired. My college ultimately selected WebCT but Arizona State University where I earned my degrees has always been a Blackboard Learn campus. Because of this, I have had vast experience using both systems from multiple perspectives.
Cons
The company acted like a monopoly, aggressively suing nearly every other Learning Management System vendor. I mean they behaved as if they held a patent on the very idea of an online learning environment which really suppressed competition and innovation in digital education.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Kimberly
Education Management, 500+ employees
More than a year
“Lets me structure my course well
Pros
The platform lets me structure my course so students can find their way around without confusion. The page design is similar to other systems so it feels familiar even to new users. Setting everything up is also pretty simple.
Cons
It has its quirks particularly with the gradebook. It is also always updating which can be both a good and a bad thing.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Maggie
Education Management, 11-50 employees
More than a year
“All-in-one class organizationbut incomplete deadline aggregation
Pros
Blackboard puts all the class information, virtual classrooms and student chat rooms into one easy-to-access app, keeping everything organized for me.
Cons
A common frustration for users is that it only aggregates due dates for some student assignments but not all of them. As this makes it harder for us to get a complete picture of upcoming deadlines.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Madison
Hospital & Health Care, 11-50 employees
Less than a year
“Works well but only for higher education
Pros
This software works well for educators and university students, offering the necessary functions for many parts of higher education.
Cons
Navigating it is more difficult compared to other systems. There is definitely a steeper learning curve than with similar software. But it works well once we finally understand it but getting to that point is harder than it should be.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Jenna
E-Learning, 11-50 employees
More than a year
“All my classes in one place
Pros
Having all my classes in one place and being able to manage my assignments through a single system was a huge plus.
Cons
Sometimes assignments would not load properly and had to be submitted again which I do not like.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Chelsea
Higher Education, 51-100 employees
Less than a year
“Simple to navigate and use
Pros
From a student's point of view, I would say it is very simple to navigate and use.
Cons
The communication tools are not as effective as those in other programs I come across.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
John Binks
Titan Technology, 500+ employees
“Advanced Analytics but Expensive
Pros
The analytics tools are top-notch and super useful.
Cons
The cost is pretty high compared to similar solutions.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
6
Functionality
8
Geeta
Civic & Social Organization, 11-50 employees
Less than a year
“Well-organized but need more development
Pros
The system is well-organized and fairly easy to get around though it is not quite as user-friendly as some other products out there.
Cons
I feel like the email and discussion forum features could use more development to make them easier to navigate.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Agus
Education Management, 500+ employees
More than a year
“My favorite discussion board
Pros
Discussion board is my favorite feature and it is the one I use the most.
Cons
The user interface looks dated next to newer LMS platforms. The colors, fonts and overall design could use a refresh too.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Mohamed
Education Management, 500+ employees
Free Trial
“Totally changed online learning
Pros
Blackboard Learn which is now part of Anthology, totally changed the game for online and distance learning by bringing so many useful features together in one place. Its design is simple too and the variety of tools and integrations all work to make learning smooth and enjoyable. Also instructors can manage entire courses and users with just a few clicks, monitor activity feeds and create assignments and tests using built-in AI. The addition of these AI tools has definitely put it ahead as we can generate texts, activities and tests right within the platform without having to use external tools like ChatGPT.
Cons
A few important things are missing especially when it comes to system requirements. The platform often crashes or lags which really frustrates me. And I am still not a fan of cloud-based systems because it has a file size limit that blocks large uploads which is odd since educators often need to use bigger files for their classes. Another point is that it really is not a great fit for small businesses as it feels like it is built more for large institutions.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Rory
E-Learning, 500+ employees
Less than a year
“fairly simple with a learning curve
Pros
The platform is fairly simple though there is a bit of a learning curve. Some of the functions do not seem very logical until we have spent some time with them.
Cons
One thing I noticed is that you have to get through a bit of a learning curve when you start.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Kay
E-Learning, 51-100 employees
More than a year
“Simple for onboarding new users
Pros
Onboarding new users is simple which I feel like is great for people who are just starting out.
Cons
The folder system can feel a bit frustrating to work with sometimes.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Manuel
Real Estate, 1-10 employees
Less than a year
“Handles core tasks well
Pros
In general the platform handles its core tasks very well and has definitely gotten better and more reliable over the years.
Cons
Well the user interface was not the best when I first began using it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Chantal
Higher Education, 500+ employees
Less than a year
“good for everyone involved
Pros
Blackboard Learn is good for everyone involved, be it students and instructors with clear, dependable information that truly supports the entire learning process.
Cons
It is a very reliable platform with no major issues or faults to report. It consistently does exactly what we need it to do.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Ari
Education Management, 51-100 employees
Less than a year
“Simple for making announcements
Pros
One thing I like is that making announcements and using the various features is a simple process.
Cons
Deleting content involves too many steps which confuses me at times.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
David
Education Management, 500+ employees
More than a year
“easy to get to department sites
Pros
Getting to different department sites is easy and hassle free. Plus we can find exactly what we need without any trouble.
Cons
The data storage and collaboration features were pretty limited and I find them difficult to navigate which made teamwork and file management more challenging than it should have been.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Li
Higher Education, 500+ employees
More than a year
“Highly functional and well-designed
Pros
The platform is highly functional and feels like it was carefully designed with both students and instructors in mind.
Cons
Well the interface is not always visually appealing, particularly when typing responses or using the mobile version.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Roger
Higher Education, 500+ employees
More than a year
“excellent at organizing online classes but needs more updates
Pros
Blackboard was excellent at organizing online classes though sometimes it was difficult to locate specific content.
Cons
We had some problems but that was because our organization experienced too many university-wide system outages.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Sam
Education Management, 500+ employees
More than a year
“Perfect for routine use
Pros
I find Blackboard Learn really easy to use, whether I'm teaching or studying. It's simple and smooth, making everything run smoothly.
Cons
Sometimes, I need to click four or five times to reach my destination.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10