Higher Education, 101-500 employees
Less than a year
“Total disaster!!”
Pros
I genuinely do not enjoy anything regarding Brightspace. The layout is badly planned, it is not user-friendly at all and getting any task completed feels like navigating a total disaster.
Cons
Honestly D2L Brightspace is the most frustrating learning system I have ever had to use. From an instructor's perspective, it is just not user-friendly. Every single task demands so much time and far too many clicks. On top of that, it is so buggy that it creates a real mess for my students and the company itself seems completely uninterested in fixing things. Also it is ridiculous that in 2025, I have to reach out to our Brightspace admin for support every single week. Their guides are confusing and filled with overly complex jargon for things that should be simple to explain. It feels like they are either trying too hard to sound intelligent or they are completely disconnected from what users actually need. My advice to anyone thinking of using it is to look elsewhere.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Graphic Design, 1-10 employees
More than a year
“Simplifies things for students”
Pros
As a student, Brightspace really simplifies things for me. All my class materials are located in one spot and finding my way around the platform is not a problem.
Cons
There are occasional issues like when we need to access a textbook through Connect, it can be problematic to get it to load properly. It also has a habit of signing you out if you are inactive for a bit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
E-Learning, 1-10 employees
More than a year
“Fantastic when implemented properly”
Pros
When it's implemented properly, it is fantastic having all my resources consolidated. My course readings, homework and lecture notes are always simple to find.
Cons
On my iPhone the top bar uses up a lot of screen space which makes reading PDF documents a real challenge. So it would be great if I could turn that bar off when I do not need it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
E-Learning, 51-100 employees
More than a year
“easy to learn”
Pros
Students pick up how to use it really fast and the built-in calendar is a lifesaver for us in remembering due dates and what's coming up next.
Cons
The overall look is not very modern. The way things are arranged can sometimes be disorienting and the interface often feels cluttered and unorganized.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Government Administration, 500+ employees
Less than a year
“very easy to move between classes”
Pros
Moving between my different classes and focusing on learning is simple because I am not constantly struggling with the software itself.
Cons
For some of the other courses I have taken, the platform felt a bit behind the times compared to other systems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Restaurants, 1-10 employees
Less than a year
“a helpful resource for studies”
Pros
during my time in college, Brightspace proved to be a helpful resource for my studies.
Cons
one downside was that even when I was just trying to complete simple tasks, I found the mobile app really hard to get around.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Education Management, 500+ employees
Less than a year
“The worst and most inefficient tool”
Pros
It is difficult to come up with a single positive thing to say about this system.
Cons
I dislike everything about it. It is a very time-consuming platform. I have used many others and this one is by far the worst and most inefficient. Instead of helping my busy schedule, it adds to it with its endless clicking and poorly planned layout.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
6
Functionality
3
E-Learning, 500+ employees
Less than a year
“simple and intuitive”
Pros
Adding new material and grading assignments is a simple process. The way a course is structured makes sense and you do not need much instruction to use it, whether you are teaching or learning.
Cons
The system automatically puts in zeros for quiz and test questions that need to be graded by hand which makes my students anxious when they see their first score. So it would be much better if the initial grade remained hidden until those questions can be properly reviewed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Hospitality, 1-10 employees
Less than a year
“Incredibly simple to use”
Pros
The best part is how simple it is to use I mean it was incredibly simple. All the features were positioned right where we expect them to be.
Cons
Finding my way back to the main college page was a lil confusing.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Higher Education, 500+ employees
Less than a year
“very user friendly”
Pros
It is very, very user friendly as we can easily learn how everything works on our own without any guidance.
Cons
The new, updated version of the platform with its visual changes was not as easy to navigate as the older one.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
E-Learning, 500+ employees
More than a year
“looks nice and works well”
Pros
Brightspace LMS platform is so user friendly, simple to get around, looks nice and is designed to work really well.
Cons
Well the internal email feature feels a bit old-fashioned so I feel like it would be nice if it were updated to a modern chat system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Education Management, 500+ employees
More than a year
“wonderfully designed tool”
Pros
Working with this program saves us from having to start from scratch. It is a wonderfully designed educational tool that I rely on as a university professor.
Cons
A few minor features like the color-coding for specific assignments, still do not completely make sense to me. But it is not a major problem.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Higher Education, 500+ employees
Less than 6 months
“the worst!!!!”
Pros
There is nothing positive to mention. It is simply the worst.
Cons
I genuinely dislike everything about it. Honestly, if I tried to explain my complete thoughts, I feel like it would take me hours.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
E-Learning, 101-500 employees
More than a year
“Flexible system”
Pros
The flexibility to join my courses from either my phone or my computer through Brightspace is a feature I really like.
Cons
You cannot see the instructor, the PowerPoint and the chat all at the same time. The view is limited to either the chat, the slides or the teacher but never a combination which is a major flaw.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Aviation & Aerospace, 500+ employees
More than a year
“forward-thinking and innovative tool”
Pros
D2L does a great job of planning for the future, constantly making upgrades and introducing new tools.
Cons
A handful of the tools come with frustrating surprises like discovering we cannot adjust the due dates for discussion posts.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
E-Learning, 500+ employees
Less than a year
“The layout really works for me”
Pros
The way the material for every one of my courses is laid out and structured really works for me.
Cons
Well the sheer number of email alerts is a real problem as we get one for every single discussion and announcement. The only way to stop them is to manually opt-out of every one which is a time-consuming process that ironically floods your inbox even more.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Hospital & Health Care, 500+ employees
Less than a year
“No trouble getting the hang of”
Pros
Getting the hang of Brightspace is no trouble at all. As locating my assignments and their deadlines is always simple.
Cons
Occasionally items can be difficult to locate, though thats typically a mistake on the teachers end not the platforms.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
7
Functionality
10
E-Learning, 1-10 employees
Less than a year
“Provides all the essential tools”
Pros
This LMS provides all the essential tools we need to handle online classes which is why I am a fan. The layout is also great and building content and grading feels very natural.
Cons
For the most part my experience has been smooth but the analytics section tends to be a bit problematic.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
E-Learning, 500+ employees
More than a year
“A Canadian Masterpiece like a Lego with 3000 pieces”
Pros
I find it highly reliable, team productivity is visible, and the student reports are helpful.
Cons
Assembling it was challenging, negotiations were complex, and the support was limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Sports, 1-10 employees
More than a year
“Brightspace keeps things organized”
Pros
I appreciate how Brightspace consolidates all the information in one place.
Cons
Sometimes, Brightspace can be frustrating due to its website layout. It has the potential for improvement.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6