Cloud Assess Reviews

“flexible content control and support”

Pros

The platform worked well with our SMS and the support team has been really helpful whenever needed. Also it is easy for everyone to use, whether they're admins, trainers or students and having complete control over our content and being able to edit it whenever necessary has been a big plus.

Cons

At times the integration drops out and having two-way integration would make a huge difference. The navigation and editing can also get pretty confusing sometimes, with too much clicking around in circles just to reach the right place. The Journey view could be much better too especially if it showed the units alongside the assessments and included unit/assessment outcomes. For example if a unit is marked CT, that currently isn't visible there.

“student-friendly platform”

Pros

Using Cloud Assess is very student-friendly because the layout is clear, simple to navigate and easy to use. From a developers perspective, it's also really useful that resources can be made interactive and the custom branding gives everything a much more polished and appealing look.

Cons

One thing that still gets in the way is the Resources folder. It's frustrating that you still cannot copy and paste the resources folder or move it from one location to another.

“interactive tools and responsive support”

Pros

Navigation is not a problem and the activity-building tools work really well. The newer features in the builder make it much simpler to create a more interactive experience for our students. On top of that the support team has been excellent and very quick to respond.

Cons

A few functions still need improvement. For example, logbooks cannot be duplicated and then edited which would be really helpful.

“helpful support and clear navigation”

Pros

Whenever I need help, the Cloud Assess team is there right away, always friendly, helpful and quick to respond. The platform is also easy to navigate and it's simple to find exactly what I need. So thanks Cloud Assess.

Cons

I honestly have not run into any issues with this platform. I use it every day like about 90% of the time and I have been working with it for a few years now.

“Engaging elearning and strong support”

Pros

After spending some time with it, Cloud Assess turns out to be a really an amazing system and the support team has been genuinely helpful. Students are also really enjoying the eLearning format and layout the platform lets you build.

Cons

It wasn't quite as user friendly as I expected at the beginning. That said it becomes more familiar with use and there seem to be regular updates being added.

“practical uploads with photo proof”

Pros

Using practical assessment uploads works really well especially being able to include photos and videos when assessing completed work.

Cons

When going back to remark work that wasn't satisfactory, it would be better if only the incorrect questions appeared on the page instead of having to scroll through everything to find each one.

“responsive support and strong interaction”

Pros

One thing that really stands out is how well it supports interaction between students and teachers and the help response time is very fast especially through the live chat feature.

Cons

It can feel a bit confusing at times. I am still figuring out how to use everything properly and in the most efficient way and some students also have trouble navigating the platform.

“Simpe layout and supportive team”

Pros

Both our clients and our staff find Cloud Assess pretty easy to use, with a clear layout and user friendly feel. The team has also been excellent to work with.

Cons

One thing that would really help is being able to go back just one screen while inside an intake. Right now, you have to search for the intake again.

“helpful support but slow updates”

Pros

Getting started with Cloud Assess was pretty easy and the platform is simple to navigate overall. It is user friendly and the chat support team replies quickly whenever needed. Customer service has been excellent and have been particularly responsive and helpful.

Cons

New features seem to roll out quite slowly when compared with other platforms in the market. A few of the current features also need refining to make the system more user friendly. It still relies on an outdated VETtrak API which restricts integration and causes operational headaches. The forms area especially needs significant improvement so it can work better with automation software.

“support is really amazing”

Pros

One thing that really stands out is the support team. They're fantastic about listening, taking time with our questions and doing their best to accommodate what we need. On top of that the platform is pretty easy to navigate for both students and teachers or assessors.

Cons

Putting assessments together can still feel a little confusing at times. It has definitely been improving with things like AI-assisted creation and cloud-based saving but it can still take longer than expected. The system also tends to slow down if you stay in an assessment for too long and the mapping doesn't appear to carry over when an assessment is duplicated.

“clear interface and quick workflow”

Pros

The interface is user friendly and lays out all the important fields clearly on the home page. It does take a little while to understand what each section is for but once that clicks, moving through the platform becomes very quick.

Cons

Account management is a bit limited compared to what I'd want. There's no option to reset student passwords, merge duplicate student accounts or update email addresses and login details after the initial sign-on. Because of that, everything has to be pushed back to the student or to its support. It would be much better to handle these tasks directly so student questions can be resolved faster.

“branding and innovation shine”

Pros

Their approach to activity fields is really innovative and the option to create branded assessments is a feature I especially appreciate.

Cons

There are still a few roadblocks with certain activity fields, particularly when it comes to forms, although it's clear the company has grown a lot.

“user-friendly platform with great support”

Pros

Using Cloud Assess has been proven really useful for both students and trainers and the customer support team is consistently quick to respond and helpful.

Cons

A few question types still don't work properly in the mobile app and trainers have also pointed out that the app involves too many clicks.

“handy access to assessments”

Pros

Accessing student assessments is much more convenient with Cloud Assess, although I do get a bit confused at times about where to find certain things.

Cons

I am still getting used to the system so it's not too surprising that just when I feel comfortable something new seems to pop up.

“Great fit for us”

Pros

The support team has been outstanding. The platform is also user friendly and easy to use and it delivers exactly what we need it to do.

Cons

One thing I'd still like to see is a way to track invoices and payments inside the student management system, linked directly to each individual student's record.

“clean platform with amazing support”

Pros

It is useful for both assessors and learners and the clean design makes everything clear and easy to follow. The support during setup has been absolutely amazing as well.

Cons

A recent interface update has disrupted the assessor view and caused all the formatting from assessments created in the previous version to be lost. Fixing it means every assessment now has to be updated individually which is a huge cost for a change the customer didn't ask for.

“fantastic support and innovation”

Pros

Having such an amazing Customer Success Manager has made a huge difference. He's incredibly helpful, quick to jump in whenever something urgent needs fixing and both he and the Cloud Assess team are constantly exploring fresh, innovative ways to improve the platform, assessment design and overall student experience. I honestly wouldn't consider using any other student management system.

Cons

Nothing major to complain about because anything that comes up gets addressed quickly when requested. The new Beta field took a little time to adjust to at first but now that I am familiar with it, the updates are so worthwhile that I wouldn't want to switch back.

“support team is of next level”

Pros

One thing that really stands out is how responsive and helpful the chat support team is which makes resolving issues much quicker. The platform also works well across different web browsers and operating systems so learners have a more consistent experience with fewer technical hurdles. Another big plus is the level of customisation available for activities and assessments, giving plenty of flexibility to match different training and compliance needs. It also supports a variety of assessment types which makes it a good fit for different learning environments and workplace situations.

Cons

There are still occasional glitches and bugs in the Beta interface and they can get in the way of using the tool and slow things down. The help resources and documentation don't always stay up to date with the latest features or changes which makes finding answers on your own harder than it should be. Communication about new features or product updates can also be limited or delayed which makes planning for changes and preparing users more difficult. On top of that some features require workarounds that aren't always obvious or easy for new users to figure out.

“Guides students well”

Pros

The assessment format was very basic because it guides students through each step clearly. The chat support has also been a big plus especially as a new user, since the team is there to point me in the right direction and save me a lot of time I would have spent trying to work everything out on my own.

Cons

One thing I wasn't happy about is that you cannot combine a power user and assessor profile under one account so having to maintain two separate accounts is inconvenient.

“well-designed assessments and resources”

Pros

Cloud Assess has been proven a top assessment tool for us. The trainers are happy using it and the assessment layout along with the unit resources is well organized and presented clearly.

Cons

I feel like the thing that could be improved is the feedback page editor which would be better with more advanced formatting options like bold text and larger font sizes. There's also a file size limit when students submit videos so some MP4 files end up being too large to upload.

“Clear content and engaging lessons”

Pros

It provides very informative material and the content is presented in a way that's simple to understand and follow.

Cons

I really don't have any complaints as it's a very good online learning platform.

“all in one assessment hub”

Pros

Having online assessments and learning materials together in one place is really helpful. It makes it much easier to track student progress and stay updated on where each student is up to. I also appreciate being able to release units at specific times and the near-instant password reset for students is a big plus.

Cons

One downside is the URL, since students often have trouble remembering the website when they need to log in.

“real-time tracking win”

Pros

Keeping up with my students' progress in real time has been really useful. I can instantly see where they are in the matrix and update things for them right away. Customer service is also very fast and the prompts plus introductory guidance are helpful for users getting started.

Cons

It's missing an immersive reader option which would be helpful. Students also run into quite a few login problems and there have been issues with auto-save not working which can lead to lost progress. It would also be better if copy and paste could be disabled to help reduce cheating during exams.

“Features improve usability”

Pros

The Cloud Assess team has been incredibly supportive. As a new customer, the help we've received has been outstanding. They're always working on new features that improve usability for our team and create a better experience for learners. Building assessments is also not a problem and the learner interface is excellent because it clearly shows learners their progress and what they need to do next.

Cons

The only downside I have run into is that activities can become quite slow to build when they get too large. I have already shared this feedback with the team and they are currently looking into it.

“phenomenal support and time savings”

Pros

I must say the support has been phenomenal and the amount of time it saves tutors is incredible.

Cons

Assessment creation still is a bit limited in terms of functionality, although it seems like more features are on the way.

“Cloud Assess Review”

Pros

Cloud Assess is incredibly easy to use and navigate.

Cons

Occasionally, it can be a bit clunky, but overall, it's a great tool to use.

“Happy customer”

Pros

This software is user-friendly and easily accessible from both computers and mobile devices.

Cons

It requires clicking through multiple elements to access similar information. As a trainer using the app, I can't see which units the student has started until I individually click through each unit. Additionally, there are no question numbers or benchmarks.