Total 396 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

31%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MAL
May Anne L.

Mid-Market, 500+ employees

5.0

Great tool

Pros

The gamification concept excites me as I believe it could be transformative for my teaching in the future.

Cons

At the moment I don't have any complaints and I'm particularly interested in exploring the LMS platform further.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JV
Jesus V.

Mid-Market, 500+ employees

4.0

organized tool for yearly unit planning

Pros

The app lets me organize yearly units in a way that's easy for students to follow while also allowing me to set up a variety of activities that make assessment lively and flexible.

Cons

I'm finding the grading section tough: whenever I grade one activity and need to switch to another I have to leave the current screen and reopen the next activity which interrupts my flow. It would be great to have a quicker, more simple way to move between grading tasks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JVR
Jhennifer Vanessa R.

Small-Business, 11-50 employees

4.0

Upload content & support easily

Pros

This platform lets teachers upload educational content for students to access. I also find that learners can complete both collaborative group tasks and individual assignments. On top of that, it supports BYOD (Bring Your Own Device) functionality so I'm able to use the system from any internet-connected device I have, mobile phone, tablet, laptop, notebook, desktop and similar gadgets.

Cons

My main problem with this Platform is that it requires a lot of internet bandwidth to work properly. I've also run into situations where files couldn't be uploaded or downloaded during maintenance periods which can be frustrating when I need to access or share materials.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MRR
Maraa Reyna R.

Mid-Market, 500+ employees

5.0

simple for feedback & use rating scales

Pros

I appreciate being able to give feedback on my students' assignments and to include rating scales in the assessments.

Cons

Overall I'm pleased, everything operates smoothly and all features perform very well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AJG
Angelo Josa G.

Mid-Market, 500+ employees

5.0

good interface for lesson planning

Pros

Something I value most about the NEO LMS platform is how simplely users can navigate its interface, it lets me organize my classes in flexible, dynamic ways, supports lesson planning on a daily basis and offers a range of tools that genuinely help my students progress in their learning journey.

Cons

One area I feel could be improved with NEO LMS is its visual design, I'm not saying it's bad but I wish the platform allowed more options for personalizing the look and feel so users could adapt the interface to their preferences a bit more freely.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DMC
Doris Milagros C.

Mid-Market, 500+ employees

5.0

supports effective student learning

Pros

I find the platform's structure supports working on students' learning effectively. Its tools' layout gives me agility when developing the learning process with my classes regularly too

Cons

For me some assessment elements don't align with Peru's qualification system.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

JB
Joseph B.

Enterprise, 500+ employees

4.0

Flexible administration across devices

Pros

When working on the administration side I find it really simple and flexible because it integrates well with other platforms and the income forms adapt smoothly across various devices.

Cons

I ran into an issue right from the start when we began using the platform on Apple devices, the app became misconfigured and, in several cases, prevented certain applications from launching which caused delays and required extra troubleshooting to get things running properly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

MEG
Maraa Eugenia G.

Mid-Market, 500+ employees

5.0

feature-rich platform for teachers

Pros

This tool is an adaptable, approachable and feature-rich platform that also looks appealing. It includes a range of tools that make solo and team-based tasks easier for both learners and instructors. It helped me improve my coding skills and deliver more engaging, educational sessions.

Cons

Overall I like almost everything about the platform though I think its audio/content playback system could be more simple and simpler to use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

RS
Ron S.

Small-Business, 11-50 employees

4.0

excellent customer support

Pros

Customer support is excellent, always responsive and helpful when I've needed assistance.

Cons

Sometimes it doesn't feel as simple compared to the other LMSs I've worked with in the past so I occasionally have to spend extra time figuring things out.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Mid-Market, 500+ employees

4.0

Real-time alerts for updates

Pros

Okay so.... I get alerts whenever something changes, assignments, posts, or announcements and I like how user-friendly the platform is, it makes it easy for me to stay in touch with parents and colleagues, almost like using any social network.

Cons

In our classes we often find certain features hard to configure in bulk. While I do appreciate that some items are customizable, our school doesn't really benefit from the built-in defaults. Another major limitation I've run into is that NEO LMS only supports a single calendar but we actually need two separate calendars: one that covers preschool through Junior High and a different one for Senior High. Since the system assumes a single, standard calendar, it doesn't match our setup. On top of that, the Report Card is frustrating to tailor because there are only a limited number of fields available which makes meaningful customization quite challenging.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

EU
Elvin U.

Small-Business, 11-50 employees

4.0

adapting to change over time

Pros

Over the last three years of using NEO LMS my institution and I have found numerous chances to bravely navigate this period of change.

Cons

There are still a number of features that I find confusing to use and unclear in how they work.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

JV
Johnmer V.

Enterprise, 500+ employees

5.0

integrated quiz timing

Pros

I've found NEO LMS precisely manages the timing for quizzes and various tasks, its integrated countdown eliminates the need for any separate third-party timing application which I really appreciate.

Cons

Honestly I can't think of anything I dislike about NEO LMS, from my experience everything operates smoothly and meets my needs without issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CDMM
Claire de May M.

Mid-Market, 500+ employees

5.0

Simplifies test creation & grading

Pros

As a teacher NEO LMS makes my job easier by creating tests, publishing lessons and grading activities.

Cons

I don't really have anything I dislike however I've noticed glitches for example when syncing tests and lessons from a parent class to a child class sometimes not all content gets synced.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DB
Divine B.

Enterprise, 500+ employees

5.0

track student progress automatically

Pros

The chart that shows every student's progress over time I really like it and I also appreciate that it automatically calculates their grades for me.

Cons

I find the gamified rewards part confusing and rather difficult to get the hang of so it takes me a while to learn.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JML
Jelah May L.

Mid-Market, 500+ employees

5.0

Engaging gamification features

Pros

Okay so.. I really enjoy the platform's gamification features, they make using it more engaging and fun for me.

Cons

On the mobile app I find myself endlessly scrolling to reach my classes when I'm managing many it becomes tough. When I switch to desktop however I haven't run into any issues so far.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JC
Junrel C.

Enterprise, 500+ employees

4.0

simple platform navigation

Pros

What I appreciated about Neo is how simple it is to get around. Nearly every core feature you'd expect from a good LMS is available and the layout makes it quick to find the tools I need without unnecessary fuss.

Cons

For me I'm not entirely sure whether I'm missing some functionality or just haven't figured out how to use everything yet but there are a few things I think could be improved. One is group project handling: it would be much more convenient if, when a teacher grades one member of a group, that grade automatically updated for the other members as well. It would also help if the system could notify all teammates when one person submits the group's work so others know the submission went through. On the upside, I really like that there's already a way to rearrange lessons or tiles, being able to reorder content is fantastic and makes organizing courses a lot easier.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JP
Johner P.

Mid-Market, 500+ employees

5.0

customizable assignments & analytics

Pros

I really like that I can customize assignments and that the platform gives me useful analytics.

Cons

I'd like to see improved gamification for instance more interactive features would make it much more engaging.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MB
Michelle B.

Small-Business, 11-50 employees

5.0

Mobile-friendly & engaging lessons

Pros

Being able to build quizzes and a variety of learning activities directly and with ease inside this tool made it much simpler for our teachers to run more captivating online lessons and learning experiences. I really appreciate how user- and mobile-friendly the platform is because it's such a strong advantage for our teachers and students.

Cons

For community elements like forums and chats I'd personally prefer the interface to look and behave more like popular messaging apps such as WhatsApp.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

NB
Neus B.

Small-Business, 11-50 employees

4.0

reliable server & flexible learning paths

Pros

I really value the server's reliability since I encounter very few crashes. I also appreciate the flexibility to configure different learning paths. In comparison with other LMS platforms, I find Matrix's customer support team to be the finest, truly excellent.

Cons

From my experience the app doesn't function reliably and that causes a lot of usability headaches. I feel the overall look and feel of Matrix is getting dated. The visual design should be refreshed and navigation made smoother. Additionally, features like true community spaces, beyond simple groups, still require development.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CM
Caxton M.

Mid-Market, 500+ employees

5.0

User-friendly tool for teachers & parents

Pros

We've found NEO very user friendly and even parents have commented that adopting it is one of the school's best accomplishments. All our learners are really enthusiastic about NEO because it helped them succeed in their exams. Neo also lets us see how many users are online or when they last logged in. All of our school reports are now distributed via NEO which has given parents the computer literacy recognition they were looking for.

Cons

I've found that up to now NEO provides everything we require both as a school and as teachers, it's truly an all-in-one solution for our needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10