Total 396 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

31%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

VC
Vipin C.

Mid-Market, 500+ employees

5.0

Timely report updates

Pros

From my experience Cypher is hands down the best LMS software out there, offering extensive, business-ready features so if you're looking at the Matrix, it will definitely be a great fit for your company.

Cons

So far I haven't come across any negatives or issues with it and I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DP
Dev P.

Small-Business, 11-50 employees

5.0

Business-ready features

Pros

In my experience Cypher is the best e-learning platform provider for businesses, it brings all necessary features together in a single place and I find it makes onboarding easier while supporting employees' personal development.

Cons

As a Cypher user I haven't really found anything I dislike, the platform offers excellent, relevant content and an engaging interface which I believe aligns well with most business needs and priorities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DK
Donald K.

Mid-Market, 500+ employees

5.0

simple, user-friendly interface

Pros

I've found learning with this tool incredibly easy. The platform offers an simple, user-friendly interface that makes it really simple to find and open the course materials I need. It's also simple to connect with instructors using the built-in engagement features like chat and email. One thing I appreciate is the flexibility to brand and style the environment, I can customize colors, fonts and logos so the experience matches our organization's look and feel. The analytics are excellent, they let me dig into learner metrics to understand how people are performing and where they're progressing. There are also evaluation and assessment tools that make judging learner performance easy. I can build adaptive courses, learning paths and resources tailored to individual skills and competencies so everyone gets the instruction they actually need to develop. CYPHER Learning's architecture is flexible too which has made integrations with other tools, including Microsoft Teams, very easy for us. To keep people engaged, trainers can use gamification, awarding badges and points and creating playful activities, to break up the monotony and make learning more fun. The platform also feels very secure, it relies on advanced security and protection measures to keep our data and information safe from cyber threats. Overall I feel confident using it daily and would recommend it to teams looking for a great, secure learning management system.

Cons

This tool is in my experience, a highly capable online learning solution packed with engaging features that support adaptive learning and strong learner interaction. It makes accessing high-quality training easy and simple. So far I haven't found any tools that are hard to use and I can't point to any features that seem useless or unnecessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CM
Cole M.

Mid-Market, 500+ employees

4.0

engaging assessments

Pros

For me this tool's assessment features feel lively and engaging. I'm able to build projects, exams and quizzes using lots of different question formats so I can accurately measure how well employees understand the material. The interface itself is clean, modern and easy which helped even those on my team who aren't tech-savvy to set up courses and handle training materials without stress. I also appreciate the range of course customization options, branding, layouts and interactive elements make courses feel tailored.

Cons

My experience is that managing user access and permissions on the platform could be more simple. If the user management features were beefed up it would really ease administrative work for me and my colleagues. Also, while it includes gamification, I find those features to be fairly basic compared with other tools.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Mid-Market, 500+ employees

4.0

multilingual mobile support

Pros

This tool offers multilingual support, it lets me deliver courses in multiple languages so I can reach a truly global and varied audience. The LMS works smoothly on mobile devices which gives learners the freedom to study whenever and wherever suits them. I also find the interactive tools, quizzes and multimedia elements help keep learners consistently engaged and motivated.

Cons

We found that getting up to speed with every feature and the various settings takes a fair bit of time which can be a little daunting for people using the platform for the first time. The built-in reporting covers the basics but we'd love to see deeper analytics and clearer insights into learner performance. Also, hooking this tool into our existing e-commerce platform took extra setup and tweaks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DS
David S.

Mid-Market, 500+ employees

5.0

Global online education

Pros

It is a true enabler of online education, letting anyone share expertise with learners around the globe. It feels like a smart, adaptable platform that can handle every kind of learning need, whether I'm teaching students, training new employees, or creating paid online courses and the course pricing seems wallet-friendly.

Cons

For me the platform feels deliberately built to simplify delivering great learning experiences for schools, businesses and individuals. I've noticed it's easy to use and it already attracts lots of positive feedback from users who appreciate how easy it makes training and teaching.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VS
Vishal s.

Mid-Market, 500+ employees

5.0

Dashboard, real-time reporting

Pros

I've found this learning platform's dashboard interface excellent and user-friendly, improving many different skills, the price is eco-friendly and API integration works well so it's really great work indeed. Cypher works in real time and is a totally online learning platform.

Cons

Overall my experience has been positive I have no reason to be disappointed, I'm happy that all my team members can easily buy courses, it's a trusted learning platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MT
Mary T.

Mid-Market, 500+ employees

5.0

customizable dashboards

Pros

I find it easy to grasp and appreciate the many customization choices, especially dashboards, it offers real-time updates and reporting tools, is reliable and quick delivering course materials and integration into our systems was easy and setup simple.

Cons

Honestly everything functions great and I have no complaints but I find the price point steep.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GS
George S.

Mid-Market, 500+ employees

5.0

flawless employee training

Pros

We've relied on this tool for employee training and it's worked flawlessly. It offers great features and gives me real-time reports and analytics whenever I need them. The platform feels easy and simple but still brings fresh, innovative ideas, plus it's AI-powered which really improves how learning is managed.

Cons

I haven't run into any problems, it consistently delivers excellent outcomes for learning management so I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small-Business, 11-50 employees

5.0

AI-powered learning

Pros

For me the product's built-in AI really sets it apart, it not only lets me monitor students' progress more effectively but also helps me create richer, more interactive learning experiences that engage everyone.

Cons

I honestly can't find any problems with it.. to my eyes it's practically flawless and feels completely perfect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MJ
Melvin J.

Enterprise, 500+ employees

5.0

great for real-time updates

Pros

This tool provides real-time updates and detailed reports and I've noticed that this helps me keep building new skills while refining what I already know. Being able to customize the dashboard lets me automate repetitive tasks and saves me both time and energy. The platform feels fast, reliable and secure and I find it easy to use and integrate with other software tools.

Cons

The pricing is something I have a problem with because it really puts off individuals and small businesses who might want to buy individual courses or other content online. I'd like to see a more affordable subscription tier for solo users or tiny teams. That said, all of the features are easy to use and genuinely helpful.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

FA
Fernando A.

Mid-Market, 500+ employees

4.0

Ready content for lessons

Pros

As a teacher this platform gives me ready content for my lessons and lets students access resources to prepare for upcoming classes, above all, it provides materials they can use at home to practice and continue learning outside of school.

Cons

I've noticed the mobile app doesn't function completely for my students and isn't compatible with every device so it ends up severely restricting both students and parents, they often can only access the platform via a desktop or laptop computer instead of on the go.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AO
Alicia O.

Mid-Market, 500+ employees

5.0

perfect for automated assessments

Pros

Okay so.... I appreciate having online class materials that my students can access whenever they need them and I also value the automated assessment features because they reduce the amount of work I, as a teacher, have to do.

Cons

It's been a real challenge when I have to keep persuading fellow teachers to adopt the platform so it can become an institutional standard and ensure that all students use Neo for their classes and assignments.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MCT
Mary C T.

Mid-Market, 500+ employees

5.0

simple learning platform

Pros

Platform is very simple and that really improves my learning experience as well as makes it easier for other users to follow along.

Cons

So far I haven't found any problems I'm confident that the service and the level of support they've provided have met my expectations completely.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG
Laura G.

Mid-Market, 500+ employees

5.0

self-paced training available

Pros

There's a chance to host materials privately for our education community while letting each person choose their own pace for effectively completing training.

Cons

For my part I rely heavily on my colleague teachers to upload and maintain content on the platform so that it stays appealing and current for educators.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MDN
Mara�a Dolores N.

Enterprise, 500+ employees

5.0

Engaging courses for teachers

Pros

For me the training courses they offer are really engaging and above all extremely helpful for my teaching and professional development overall.

Cons

I feel courses about emotional intelligence and new trends are missing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

4.0

excellent for flexible learning, bulk settings and syncing frustrating

Pros

Since the pandemic began and up until students returned to in-person classes, I've found NEO to be an excellent ally. Letting learners reach materials whenever and move through lessons at their own speed has greatly relieved teachers. Because my school's curriculum differs substantially from others, I rely on this platform. The websites students might open elsewhere are already embedded inside NEO which I appreciate because it keeps them focused and prevents detours to unrelated activities. It also simplifies teacher workflow and supports our unique instructional design while minimizing distractions during class time daily.

Cons

There are a number of settings that I find hard to change in bulk for example the certificate school year, the start and end dates for each quarter's grading period and how grades are displayed. It would be better if there was a way to tick or untick courses that should receive those particular settings. I'm also frustrated that announcements won't accept uploaded images. In addition, a Grading scale we don't use can't be removed or hidden. It annoys me that old grading rubrics from archived classes remain available. There is also no guidance like pop-ups indicating ideal image dimensions for a profile, lesson, or class logo. Finally, syncing content is a headache because creating material in a parent course often triggers a pop-up telling me there is nothing to sync. That wastes time and causes me and colleagues to retrace steps and recreate resources unnecessarily often.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

GG
Gabriela G.

Mid-Market, 500+ employees

5.0

Comprehensive learning analytics

Pros

I really value having learning analytics that help me understand a user's academic performance, track competency development, map learning pathways and provide a personalized widget, it also supports adaptive and immersive learning, course creation and adapts to different teaching modalities like online, blended, hybrid and dual.

Cons

For me it doesn't allow for in-depth analysis of consumption data broken down by each individual educational multimedia product.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

SS
Steve S.

Mid-Market, 500+ employees

5.0

easy communication tools

Pros

Instant messaging is one of the standout features of this tool. It made communicating with stakeholders easy and hassle-free, I found the interface really user-friendly and simple to get around.

Cons

No complaints here I feel the platform provides teachers with all the essential tools they need to deliver lessons effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Enterprise, 500+ employees

5.0

Reliable education platform

Pros

Really great tool.... I've found it to be a really great educational platform and the people who handle support are consistently friendly and attentive.

Cons

Personally I feel it's missing a few elements that would make the platform feel more complete and feature-rich.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8