Total 396 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

31%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AH
Audrey H.

Enterprise, 500+ employees

4.0

flexible learning resource

Pros

Ever since the pandemic began CYPHER has acted like a reliable partner for our school and I fully expect we'll continue using it until children can safely return to conventional classroom routines. I've noticed teachers getting a lot out of the fact that students are able to learn at their own pace and can study whenever their schedules allow. Considering the distinct structure of our curriculum, this platform really proves to be a particularly useful resource for us.

Cons

I find things like the certificate year, quarter dates and how grades are displayed can be a bit tough to update all at once. It would help me a lot if there was an option to pick or unpick only the specific classes that should follow this configuration, rather than changing everything together.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CFW
Carolyn F W.

Enterprise, 500+ employees

4.0

Secure and collaborative tool

Pros

I get access to online courses after I authenticate through our Profile Manager which itself ties into our Active Directory. The Matrix Learning Management System works closely with our support team to keep the infrastructure running that handles certificate issuance and the ecommerce side of selling courses online. We can also set up optional membership groups to control access or fees.

Cons

Personally I find the biggest drawback is the Platform's weak user security which seems to be the least liked part of the offering. When I look at the site's backend it appears that some intruders could potentially find it relatively easy to break in.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

MD
Melvin D.

Enterprise, 500+ employees

5.0

easy training paths

Pros

What I appreciate most about Cypher Learning is that I can design tailored courses aligned with our organization's goals. Their customer support staff are available to help me with technical problems. The platform feels easy and simple to navigate and I find it simple to deploy training by constructing learning paths that reflect the skills and goals of the learners we're targeting.

Cons

I can't find anything to fault with this tool. It's the nicest, most impressive learning management system I have ever used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ND
Nandan d.

Mid-Market, 500+ employees

5.0

24/7 support access

Pros

One of the things I really appreciate about Cypher is its user-friendly interface which makes it easy for me and other newcomers to find and access learning materials without any hassle. I also find it incredibly simple to create, organize and roll out trainings and courses and I don't need a deep technical background to do so. On top of that, I love that support is available around the clock, 24/7.

Cons

I haven't run into any issues while using the platform, every time I've used it, it worked smoothly and reliably for my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JH
Joseph H.

Enterprise, 500+ employees

4.0

custom class creation

Pros

What I appreciate most about this software is being able to build custom classes that fit our organization's specific needs. The mobile app lets trained staff complete their work from wherever they are which has been really convenient. I also like that there's always someone on hand to answer any questions about the platform.

Cons

I'd like to have more flexibility when it comes to tailoring complex reports so they can satisfy a broader variety of reporting requirements. Adding a larger selection of integrations would also boost this tool's usefulness and make it easier to connect with the other systems we rely on.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

DY
Danielle Y.

Enterprise, 500+ employees

5.0

Adaptable for group study

Pros

I'm impressed with how user-friendly and adaptable the software is, especially for group study. The layouts are simple so I can navigate easily and the wide range of customization options makes it a great fit for teachers of every kind.

Cons

As an educator I would still consider this tool for a great, all-in-one LMS although I did encounter a minor hiccup during the initial setup.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

PB
Paulette B.

Mid-Market, 500+ employees

5.0

Professional course appearance

Pros

We've found our training platform really grabs attention from both staff and clients because of its clean aesthetic and professional look. As an instructor, I can build courses that feel thorough, refined and easy for learners to navigate.

Cons

I'm honestly a bit speechless working with this tool has been an excellent experience and we are excited about keeping this partnership going well into the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SV
Saras V.

Mid-Market, 500+ employees

5.0

motivating reminders and badges

Pros

I find it really convenient for our trainers to build courses. It ensures the courses are available whenever needed. I also love that it can send reminders whenever assignments are updated. It's fantastic for motivating our users with certificates and badges.

Cons

We have increased competency by making sure employees take the courses seriously and that has helped improve our team's skills.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

UK
Utkarsh K.

Mid-Market, 500+ employees

5.0

aligned record-keeping

Pros

This application is very easy to use for me thanks to its excellent educational tools and an effective training system which also aligns record keeping and delivers instant performance reports.

Cons

For me it would benefit from a more refined interface and clearer tutorials for both instructors and learners to make the complex quiz features easier to handle but overall my students have been satisfied with the learning app.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

PJ
Priyanka J.

Mid-Market, 500+ employees

5.0

Smooth online classes

Pros

I've been blown away by how smoothly it handles online part-time classes, it simplifies course creation, consistently follows the rules and regulations in place and I can rely on its marching features. The portals are fantastic too making access much easier.

Cons

My only odd note is that it's unbelievably effective at building courses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RB
Raj B.

Mid-Market, 500+ employees

5.0

fundamental learning focus

Pros

For me the learning platform really helps us grasp clear, basic knowledge and makes studying the fundamentals easy.

Cons

I've found the application to be reliable with no major issues so far and whenever I've found a problem, customer support has helped me resolve it clearly and promptly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW
Maddie W.

Enterprise, 500+ employees

5.0

Ready-made course library

Pros

As part of our team I appreciate that it offers a huge library of ready-made course templates and materials across many industries and business needs. We, as instructors, can shave off a lot of prep time and effort because so much training content is already built. The platform is also mobile-friendly so staff can learn on whatever device they have, whenever it suits them.

Cons

I find it's features simple to use and genuinely helpful and personally I haven't experienced any problems. The main challenge comes from other people some of them don't really understand how to use the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RY
Rewa Y.

Mid-Market, 500+ employees

5.0

multilingual accessibility

Pros

From my experience it is an excellent platform for a wide range of people, from students to business professionals. I haven't seen another platform that offers such broad support across so many industries worldwide. What I appreciate most is the multilingual support, it removes language hurdles so people everywhere can access content without barriers.

Cons

I haven't run into any problems while using this learning platform so there's nothing negative from my side to share about my experience so far yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CA
Claire A.

Enterprise, 500+ employees

5.0

flexible branding options

Pros

I really like that it is so flexible I can easily apply our company's colors, logo and fonts right across the platform. What I find especially useful are the in-depth analytics that let me track student performance and growth over time. There are also assessment tools, like quizzes and evaluations, that I use to measure how students are progressing and understanding the material.

Cons

From my experience when it comes to innovative tech that supports more personalized, adaptive learning and increased engagement, it really stands out and is difficult to top. I also find that it makes accessing high-quality teaching and learning easy and hassle-free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MK
Marcus K.

Enterprise, 500+ employees

5.0

economical and easy tool

Pros

I've found it to be the best learning management system I've ever used. It's economical which keeps it affordable for our organization. It enables me and my team to share knowledge with colleagues easily. The platform offers a really simple, user-friendly interface that makes navigation easy. I also appreciate that it comes with a large collection of ready-made courses and templates that span many industries and subjects, saving us time when building programs.

Cons

There's nothing I dislike about this tool, this fantastic tool fulfills everything we expect from it and more.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS
Taylor S.

Enterprise, 500+ employees

5.0

flexible, adaptive platform

Pros

From my experience Cypher LMS really changed how I approach education because it offers a flexible, adaptive learning platform. Whether I'm promoting an online course, onboarding new team members, or passing on knowledge to colleagues, it fits the bill. What I appreciate most is its simplicity, after signing in I can immediately access courses, quizzes and activities.

Cons

I sometimes struggle to organize and keep track of a large volume of reading materials for my classes. I think better content management tools would make building and updating courses much faster and less tough.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AK
ajeet k.

Mid-Market, 500+ employees

5.0

Simple course access

Pros

I find it to be the best learning platform, easilyimproving my skills and knowledge, offering an affordable, eco-friendly price. During the COVID-19 period from 2019 to 2022, students could easily learn.

Cons

For me CYPHER will no longer be a problem as it only works offline. still, it only functions with internet help and I consider it a great learning app.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

JD
Jonvic D.

Enterprise, 500+ employees

5.0

Affordable, eco-friendly pricing

Pros

It offers an extensive collection of ready-made courses and templates that span many subjects and industries. Since it cuts down the time and work needed to create content, my trainers are able to grab and deploy pre-built courses immediately. Also, its mobile-optimized interface lets our team view training on whatever device they prefer which keeps learning flexible and easy to reach.

Cons

For me handling and organizing a large volume of course content can sometimes be difficult. I think upgrading the platform's content management tools would make building and maintaining courses more efficient and less time-consuming.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

4.0

Ready-made courses/templates

Pros

What I really like about Cypher LMS is that it feels like an intelligent learning platform built to handle almost any need and it genuinely changes how we approach education. Whether I'm onboarding new hires, sharing knowledge with colleagues, or putting together a course to sell online, the system is easy. The moment I sign in I can immediately find and open lessons, handle assessments and see upcoming events without fuss.

Cons

I've found email and online support to be useful overall but when something needs an immediate fix it's sometimes hard to get straight through to a real person for a live, person-to-person (P2P) conversation which can be frustrating in urgent situations.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

RK
Raj K.

Mid-Market, 500+ employees

5.0

Intelligent learning platform

Pros

I've found that it provides timely report-based updates that let us keep learning continuously and pick up new skills and knowledge. In my experience the platform helps both employees and students strengthen their understanding of concepts and it's noticeably easier to use than other platforms.

Cons

As a regular user I don't really have any complaints about the platform because the features are user-friendly and very helpful.. my only issue is that some people seem to lack knowledge about how to use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10