Firmwater LMS Reviews

“Outstanding Support

Pros

I found customer service with Firmwater to be exceptional. Nothing ever felt like too much trouble and I always had someone available to listen, support and help me understand and grow with the system.

Cons

For me, the only real downside is the pricing. It was great at first but as the number of users grew, the cost became harder to manage.

“Easy setup with quick live and email support

Pros

Setting up and learning the system felt easy for me. I really value being able to connect with a live person when I need help and even email responses come quickly and with helpful guidance.

Cons

Support runs on a three-hour time difference, so they close earlier than we do. That said, I usually get answers early the next morning and if it's urgent, they've been willing to respond or even take calls after hours.

“Smooth and easy for beginners

Pros

The overall user experience turned out to be smooth. It didn't take me much time to learn how to use the program and that made my first experience as a beginner much easier.

Cons

I honestly don't have anything negative to mention about the product.

“Long time user, perfect experience

Pros

After six years of using Firmwater, I can honestly say I haven't had a single complaint from myself or our 6,000 graduates. Whenever I made a request, the team either delivered it or gave me an even better solution. I once considered alternatives but quickly realized Firmwater offered more than I could leave behind. The way they go beyond expectations has kept me loyal.

Cons

When working with Firmwater support, I've always felt there's nothing to dislike. As an e-commerce business, every report and quick response ends up helping our revenue.

“Perfect for Training Company

Pros

Our Firmwater LMS feels simple to use. With the option to create child accounts, the scalability is huge and I like being able to brand client portals by just uploading a logo.

Cons

It would be nice if Firmwater had a built in storefront feature but connecting it to Shopify for e-commerce sales is already very easy.

“Simple to create student details

Pros

Creating or amending student details is easy for me. I never feel like the process is complicated.

Cons

I don't have anything negative to mention, everything has been in order and I honestly couldn't find a fault.

“Awesome LMS for Integration

Pros

The integration with financial processing systems was one of the main reasons I chose Firmwater. I also appreciate that client managers have access to self-service features like subscribing, enrolling and tracking employee progress. The customer support provided along the way has been excellent.

Cons

The reporting features aren't fully customizable but since I rarely use them, it hasn't been a big issue for me.

“Audit activity helpful

Pros

I like having the ability to audit activity because it helps me support customer engagement better.

Cons

I feel like we didn't use the product to its full potential, so it's hard to point out flaws. Maybe having a way for clients to run their own checks would have been useful.

“Training courses feels simple

Pros

Integrating our Rise training courses with Firmwater has been very easy. Even linking our SAP orders to automatically sign people up for training feels smooth and simple.

Cons

Sometimes it's not very clear what each report will show. I wish it were simpler to set parameters and get all the information in one report instead of generating multiple ones.

“Easy to use with great custom branding

Pros

The ease of use and simple navigation make this system stand out for me. Personalized customer service has been amazing and I've found it reliable and quick to learn. It's been helpful to create many client sites, each branded individually and to grant content depending on purchased training. Having the ability to customize even complex programs has been invaluable.

Cons

From my experience, I can't really say anything bad. Whenever I felt something was missing, the Firmwater team was quick to respond and focused on finding solutions.

“Great and Flexible LMS

Pros

For me, Firmwater is one of the few LMSs built specifically for training providers. Hosting an LMS for other clients is exactly what I needed and this platform made it possible.

Cons

There's a small learning curve like with any LMS but I got through it fairly quickly and the support team was excellent throughout.

“Easy setup helpful client support

Pros

The software was easy for me to set up and start using but the real highlight has been the client support. Quick responses and solutions saved us so much time.

Cons

I would have appreciated more visuals to represent course completion and scores.

“Customized platform for clients

Pros

I value being able to create custom platforms for clients. The uptime is excellent and overall the system is very easy to use.

Cons

It would also help for us to have more real-time reporting options.

“Easy Shopify integration and bilingual certification

Pros

The Shopify integration has made things simple for me and my users. It's great that we can provide different certificates, even bilingual ones where needed and the support team has always been ready to help. Once I understood the setup, building courses became quick and easy.

Cons

I rely a lot on reporting and while it works well, I'd love to see custom report building added. More control over design elements like fonts, colors and icons would also be nice, though I have to say the team has always been very accommodating when I've asked for appearance changes.

“Easy for non-tech admins

Pros

As a non-technical administrator, I found it very easy to take on this product and understand it. This was my first time working with an LMS but it fit easily into what we were already doing and included all the features I needed.

Cons

So far, I haven't come across anything I dislike about this software.

“Online training made easy

Pros

Our company has relied on Firmwater since 2014 to manage online training. I've always been able to reach a real person who provides solutions right away. It's easy to create and manage users, assign training and track progress which makes the platform all-around great.

Cons

I really don't have any complaints at all.

“great for imports and reporting

Pros

At first glance, the LMS looked plain to me compared to fancier platforms but I came to appreciate its simplicity. It works well with imported courses and has excellent reporting features. It may be simple but it does its job effectively.

Cons

I found the terminology a little confusing at first and needed some extra explanation before I understood what each part actually meant.

“Easy for everyone to use

Pros

The software feels easy for both my clients and staff to use. No one has trouble navigating it.

Cons

For me, Firmwater is the first LMS I've ever used, so I don't really have anything else to compare it with and I can't think of any real downsides.

“Easy tracking of clients

Pros

I found the product simple and user-friendly from the start. Tracking clients and users has been easy with hardly any learning curve. The support I received was invaluable, with quick responses, detailed guidance and expertise in tools like Articulate Storyline. Without their consistent help, setup would have been much harder.

Cons

I haven't had any strong complaints, though when users report problems with trainings it usually turns out they're using outdated software. It would make things easier if I could directly see their device, browser and version details.

“Useful for integration

Pros

Firmwater LMS feels simple for both my internal team and clients. Setting up secure, personalized client sites is simple and I really value that these can integrate with a client's own LMS. The content library makes it easy to manage and share training, saving me lots of time compared to our previous system.

Cons

One limitation I've noticed is that I can't create custom reports on my own which sometimes slows things down.