iSpring LMS Reviews

“Helpful support with some limitations

Pros

The support team is always incredibly helpful and responds very quickly. I mean they are genuinely eager to assist. The tool itself is also very simple to understand and offers a lot of flexibility.

Cons

Even though the tool is simple to set up there are some specific needs it just cannot meet. Also I noticed sometimes the adjustments or fixes available are not quite right or do not work well in real-world situations.

“Remarkably powerful and user-friendly platform

Pros

This is a remarkably powerful yet user friendly platform. Also their customer support is dependable and getting help is a fairly simple process.

Cons

There are quite a few things about the tool that I don't care for. What I really wish we had is immediate, live customer service with actual people on the phone not just a chat function.

“good value and support but no mac support

Pros

Using iSpring was really simple it comes packed with excellent features and their support team is very helpful. All things considered I must say it offers really good value for the money.

Cons

The main problem for us is that you cannot use the full authoring tool on a Mac. That was my biggest hurdle since our entire office uses Macs. I can run PowerPoint on my Mac but the software itself won't work on it.

“easy navigation and course creation

Pros

The platform is easy to navigate, creating and updating courses is simple and figuring out the admin side of things is mostly easy. So I'd definitely recommend it.

Cons

I noticed that the API options available right out of the box are pretty limited and the customization features could be broader. So having more choices for different user roles would also be a big help.

“excellent features and useful support

Pros

iSpring LMS comes with excellent features such as posting news updates, a knowledge library, scheduling training sessions, delivering online modules and a detailed reporting system. Plus they release updates regularly and the customer support is genuinely useful. Any time I report a problem they resolve it. I am extremely satisfied.

Cons

The notifications can become a bit much for the team at times. I'd really prefer a more refined notification system, although you can choose to turn them off completely if needed.

“an amazing partner with tons of features

Pros

What I really like about iSpring is the sheer number of features it offers. The team is always open to hearing about what you need or what new tools could benefit your business. Partnering with them has been simply amazing and it's been exciting to see all the new features they keep rolling out!

Cons

Adding images to the Knowledge Base could be simpler and I'd love it if their LMS platform included a wider variety of free courses to choose from.

“Fluid experience with exceptional support

Pros

The user experience is really fluid for both learners and administrators. Plus AI features are on the way! The online support is exceptional too. My account manager even helped me solve an issue over a weekend. Moreover they offer different pricing plans to begin with, so you can find an option that fits your budget without worrying about cost.

Cons

You do have to pay for each active user. But let me tell you that you can request an overdraft if you go over your limit and they might offer a discount if you have a large number of extra users.

“simple to use tool

Pros

iSpring platform is simple to pick up and operate. The best thing is that we have not run into any glitches or problems. Plus the desktop software provides plenty of creative options without being overly complicated.

Cons

Customizing the reports for learning history is pretty difficult. We switched from our own custom-built learning system to this tool and we re accustomed to having a lot more flexibility with reporting. Right now we are having some trouble figuring out how to accurately calculate the total time users spend across all trainings and courses.

“a wide range of useful functions

Pros

It offers a wide range of functions, including AI-enhanced catalogs and pages. And the ability to build custom modules tailored to our specific training needs is extremely useful.

Cons

There is nothing that really comes to mind.

“an excellent and feature-packed system

Pros

iSpring Learn is an excellent system packed with features. Their service is also top-notch as there is always someone ready to answer questions or offer insights through a demo. I had a few demos this week with support team member and he was tremendously helpful.

Cons

At the moment there is not a built-in feature for development plans and onboarding processes. We are told those are scheduled to come later in 2025. We are also waiting for integration with our e-learning provider, GoodHabitz. iSpring and GoodHabitz are collaborating on this and we are hopeful they'll get it working soon.

“Fantastic service, combines two tools

Pros

The customer service and support are fantastic. What's great about this LMS is that it combines content creation and the learning platform into one, so you do not need to juggle multiple different tools.

Cons

One thing I noticed is that the catalog page setup has limitations as you cannot connect a main catalog page to smaller sub-catalog pages. You also cannot manually arrange the order of courses in a catalog as they just automatically list in alphabetical order.

“a clear and modern platform

Pros

I find it a very clear and easy to use platform that is fast, not overloaded, functional and modern.

Cons

To be honest I have almost nothing to complain about. Occasionally using it was not very eay and I needed some help from their support team.

“Very user-friendly from all perspectives

Pros

The best thing about iSpring for me is how user-friendly it is. Plus it works just as well from an administrator's point of view.

Cons

There is not anything specific I actually dislike about it. My main wish is just for it to have a few more features. The good news is that the team is very good about taking feedback and working to get new features added.

“great user management and outstanding service

Pros

What I really like are iSpring's user management features and how it handles situations where you have more users in a month than your plan allows. The customer service is also outstanding.

Cons

I do not have much to add here as it's a fantastic platform that I have found very easy to use and the customer service has been excellent on the rare occasions I've needed help.

“easy navigation and reliable service

Pros

It is easy to find our way around and their customer service is reliable.

Cons

A few of the integration aspects related to PowerPoint files needs improvements.

“quick but extra fees for speech

Pros

The ability to import training content directly from a PowerPoint is very handy and allows for quick content creation. However the software can be a bit complex in some areas initially but the support you receive makes up for it. They helped me a great deal in understanding the platform better and guided me through several steps, which saved me a lot of time.

Cons

Text to speech functionality is not included in the base package so you have to pay an extra fee or find a workaround to avoid the additional cost. To me it is a bit disappointing because when you think of online training, voice synthesis seems like it should be a standard part of the package but it's not. Also the user limit is not very high which restricts what you can do.

“easy and smooth

Pros

iSpring Learn is very effective to implement and easy to work with. The app also functions very smoothly.

Cons

The customer service was excellent. This applies to both the technical support team and the sales department. So no complaints.

“a tidy and feature-rich central hub

Pros

The user interface is tidy and user friendly which makes everything easy to grasp. Beyond standard LMS tools, it has amazing extra features that let us centralize all learning activities in the company. This includes documenting on the job training, 360-degree feedback, a robust internal knowledge base, a cloud authoring tool, development plans, gamification and new hire announcements. Plus the tool gets regular updates packed with useful new functions. And its clean, simple design allows new users to get started quickly. Its capabilities go far beyond a basic learning platform, offering tools for training documentation, comprehensive feedback, a detailed knowledge base, AI-powered cloud authoring, career development plans, game-like elements, awards and announcements for new staff. Moreover the system is constantly being refined, with excellent new additions rolling out every few weeks.

Cons

Even though there are plenty of helpful integrations already, a few important ones are still not there like Slack or more extensive HR system connections, for example with Personio. Also while the Knowledge Base is honestly one of the best I have come across in any learning platform, it is missing a simple way to export content as a PDF. That feature would be essential for sharing internal guides with teammates or external partners who don't have access to the LMS itself.

“simple course building with excellent support

Pros

Building courses is a very simple process. Because of this, I can quickly get anyone in the company excited about creating courses for their own departments. Plus the ability to make courses varied and engaging by incorporating iSpring Suite interactions is great. Above all, its support is excellent as they give fast and helpful responses. I am truly impressed by how well they assist you. They also keep making improvements and adding new features regularly.

Cons

The statistics and reporting section could still use a bit of improvement. But overall, i would say it is okay.

“provide the best support

Pros

It is simple to manage, offers a wide variety of functions and I love the customer support as they are very responsive.

Cons

Managing user accounts has been a bit of a hassle. We set up Single Sign-On with Microsoft Azure so users can log in easily. However a user needs to access the LMS at least once before they can be enrolled in a course. If they have not logged in yet, a content manager cannot find their account to enroll them. This means whenever a new employee joins, I have to manually create an account for them in iSpring Learn as well.

“good product that considers feedback

Pros

Overall I'd say the product is good. There is definitely still space for it to get better but they do accept and consider requests for possible changes and tweaks.

Cons

One feature I'd love to see is an integrated report error button within the online courses themselves. If a learner spots a typo or a mistake in the content, they could flag it directly using that button. The report should then go straight to the person who created the course, preferably with a note about exactly where the issue was found.

“Familiar powerpoint feel with many options

Pros

It feels familiar like PowerPoint, makes it simple to add external media and offers lots of options for creating interactive elements.

Cons

With so many options available I noticed that the platform can be quite complex and is not always clear or easy to figure out on your own.

“a simple way to build lessons

Pros

iSpring Learn provides a simple way to build lessons and there are plenty of templates to choose from.

Cons

Recording my screen did not work very well. My voice ended up sounding like I was talking underwater.

“Knowledgeable and helpful service teams

Pros

Their IT and customer service teams are knowledgeable and very helpful. They are almost always reachable and dependable.

Cons

Some of the features are difficult to understand and as a result, tricky to implement in a smaller workplace. To me the system seems much better suited for a larger company.

“easy training creation with great support

Pros

Creating computer-based training courses using PowerPoint is easy and publishing them is simple too. Plus the support team is one of the best I have ever encountered.

Cons

The reporting tools need to be enhanced to help businesses that require specific compliance reports. Also not being able to store finished PowerPoint files directly into OneDrive or SharePoint is very inconvenient and creates extra complications.

“User-friendly and solid for most needs

Pros

The platform is user-friendly and solid though it is not a completely full-featured LMS. Still it works well for most people, offering various tools, a course creation suite and the ability to add different kinds of tests and components.

Cons

It is missing some common features that many people would expect as standard parts of a learning management system. For instance, it does not have much of a gamification interface or ways for users to collaborate with each other.

“easy to use with well-designed features

Pros

iSpring Learn is easy to use and understand. Plus it comes with a well-designed set of features, especially suited for small and medium businesses beginning their e-learning journey. The platform also sets a high bar for ease of use. The online guides are useful too and the support you receive is dependable.

Cons

The system for managing user permissions could be a bit more adjustable for our specific needs. As for now it operates on a strict hierarchical department structure. So we organize a couple of our subject areas differently than the tool expects us to, which causes some friction.

“simple and appealing with great support

Pros

The platform is simple to use and has a nice, appealing look. It performs its core functions very effectively. Their customer support is among the best I have experienced with any company.

Cons

It is missing a handful of functions and cannot perform all the tasks that some other competing systems are capable of.

“easy navigation with a polished look

Pros

Finding your way around and getting started is very easy. Plus the overall appearance of the LMS looks polished and business-like.

Cons

I was a little confused at first about the distinction between the catalog and the knowledge base but thankfully my trainer cleared that up for me.

“The best tools for course creation

Pros

iSpring provides the best tools for creating a wide variety of courses and the whole process is made very user-friendly.

Cons

Right now there is not really anything I particularly dislike about it.

“effortless course management

Pros

Managing courses feels effortless thanks to how simple and user friendly iSpring Learn is to operate.

Cons

I feel like the reporting tools could provide more specific details and offer greater flexibility for customization.

“Clear and simple for small businesses

Pros

iSpring Learn is a clear, simple LMS that's perfect for small businesses to run their internal training programs.

Cons

While it does not provide a huge amount of deep customization or advanced features, it does give us what we need to accomplish our core tasks.

“great support for new users

Pros

I am just getting started but I am already able to publish and configure my courses. Whenever I have questions, I get in touch with support through the online chat. This happens almost daily and the support team always helps me resolve my doubts.

Cons

Till now I have not yet figured out how to build my own custom reports. But since I am still learning the platform, I cannot say for sure that the option is not there.

“User-friendly for global teams

Pros

This is a very user-friendly package, especially when you do not have a dedicated learning and development team. Our users come from member companies all over the world and they have found accessing it and its design easy to manage. From a support standpoint, the team is quick to respond and explains things in a way that is not overly technical. Overall it is a great solution when you lack a specialized internal team.

Cons

With so many possibilities available, it is easy to get caught up and accidentally make things more complicated than they need to be.

“easy course building from powerpoint

Pros

iSpring lets us build course modules directly from PowerPoint and it comes with appealing slide themes that are really helpful, making course preparation much easier.

Cons

As per my observation the settings for customizing interactions and media playback could be enhanced by offering a wider range of choices.

“User-friendly and modern with many features

Pros

It is a user friendly and modern system, fast and packed with many useful resources and features.

Cons

The tutorials and learning materials are predominantly available in English which is a mjor problem.

“The best in design and support

Pros

The ergonomics, the range of possible functions, its adaptability and customization options and the quality of the technical support, everything is the best.

Cons

Some functions are complex and also lack proper translation from English.

“offer outstanding setup support

Pros

iSpring offered the best support during the setup phase and the customer service team remains available and quick to respond. Another major benefit is being able to begin with a simple PowerPoint file as our starting point.

Cons

Whenever I am building an interactive element or a quiz, which opens in a new window, the rest of the software and my entire project locks up and I cannot do anything else. On top of that sometimes the interaction itself crashes and instead of just closing the window, the entire integrated element gets completely wiped from my project, even from the original source files.

“simplifies content management

Pros

It is a very user friendly and easy to use platform that simplifies creating, managing and monitoring educational content. Another huge advantage is that trainees can access the materials whenever and wherever they need, enabling a self-directed learning pace that works with their personal schedules. The customer support is also great as they respond quickly and pay close attention to every request we submit.

Cons

The BambooHR integration they offer does not function like its supposed to, which forces us to manually import users and makes managing them much harder. However the customer support team is excellent but it would be incredibly useful to have a more structured and hands-on approach during the initial setup, guided by a clear, step by step implementation plan.

“Outstanding support for new users

Pros

As someone new to both my job and to iSpring, I have found their online guides, customer support team and training webinars to be outstanding! I have gotten clear answers to all my questions and have successfully taught myself how to use the various programs included in the iSpring Max subscription. I particularly appreciate how simple it is to include voiceovers and narration in our training materials to make them more accessible.

Cons

Well the way our learning paths are structured means I frequently need to place the same single course into multiple folders so learners can find and enroll themselves. Umm there might be a way to do this, but I have not figured it out yet so I end up uploading the same course separately into each folder for self-enrollment. Plus I wish I could just select multiple destination folders at once. I am also really hoping they add narration features to the iSpring Cloud/Page microlearning services soon.

“Straightforward Learning Management System solution

Pros

Navigating and managing the software is effortless for both administrators and users.

Cons

The course building options in iSpring Suite have limitations.

“iSpring LMS

Pros

When it comes to creating content, we rely on the iSpring Suite product.

Cons

The software lacks the ability to create cartoon animations, and the available features are limited to a certain extent.