Michaela E.
Education Management, 500+ employees
More than a year
“User friendly platform”
Pros
One thing we value most about itslearning is how well they listen to us and take the time to understand what we actually need as a customer. They are quick to respond and willing to adjust the platform to fit our requirements which has made the collaboration feel very productive. We've also had a continuous and constructive dialogue, particularly when it comes to course development and that has helped us keep improving the learning experience for our students. On top of that the platform is very user friendly and easy to navigate for both staff and learners.
Cons
At this point we really haven't come across any major issues. If there's one area we'd still like to see grow, it would be more advanced AI tools to better support both teaching and learning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Roberto S.
Education Management, 51-100 employees
More than a year
“useful activities, confusing navigation”
Pros
There's a nice range of activities you can build in it and being able to add external links, videos and other materials is really helpful. It also works well when adding students to multiple courses at the same time which saves effort.
Cons
Certain tasks require opening a new window because once you move forward, you cannot always go back afterward. That makes the platform feel less user friendly. On top of that some photos or links occasionally disappear and having to add them again is pretty frustrating.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
7
Functionality
6
Chrystel S.
E-Learning, 101-500 employees
More than a year
“strong planning and support”
Pros
itslearning has grown into an amazing, enterprise-level LMS that works as a central hub for teaching leadership and quality assurance. One feature that really stands out is the Plans tool which gives course creators a clear way to map resources and learning objectives in a structured flow. That organizational strength is backed by an interface that is very user friendly even with how feature-rich the platform is, navigation stays user friendly enough for both experienced admins and first-time users to handle everyday tasks without much trouble. The platform is especially effective at encouraging interaction between students and teachers through tools like internal messaging and real-time feedback, helping online learning feel more connected and personal. On top of that their customer support has been outstanding. They genuinely listen to our feedback and make a real effort to meet our specific needs, offering responsive, people-focused help that makes a big difference when dealing with complex administration.
Cons
The biggest issue at the moment is accessibility for users with hearing or visual disabilities. It is clear the company recognizes these gaps and is working on updates but right now WCAG compliance is still a serious concern especially with inconsistent screen-reader support in older tools and no built-in automated captioning. As a result, even though the platform delivers a strong pedagogical experience, it still is not fully inclusive for every student which is a significant challenge for institutions that prioritize universal design.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jonas J.
Education Management, 101-500 employees
More than a year
“Great platform with good UX”
Pros
The platform is pretty easy to navigate and the overall user experience is good. It feels like a complete, well-designed solution rather than a collection of separate tools pieced together.
Cons
One issue is that it's difficult to communicate improvement ideas and have them heard. Integration with our Microsoft setup especially Teams and Outlook, is also fairly limited and the mobile app for parents needs a lot of work.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joakim F.
Education Management, 101-500 employees
More than a year
“fantastic lms tool”
Pros
Compared with many other LMS platforms I have used, itslearning is exceptionally user friendly for students, teachers and admin staff alike. The usability is honestly among the best I have seen and that really sets it apart in the market. It comes across as a very pedagogical, time-saving solution that helps both teaching and administration run more efficiently, so people can focus on learning instead of figuring out the technology. I also really appreciate how structured and systematic their approach to updates and improvements is because it leads to a platform that feels stable, reliable and consistently user friendly overall.
Cons
An area that could be improved is making the platform a bit more adaptable for vocational education. Because it is designed with simplicity in mind, there are moments when a few more options and choices would be welcome although at the same time, simplicity is also part of its strength.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mehessa A.
E-Learning, 500+ employees
Less than a year
“practical tracking for everyone”
Pros
It's a very practical LMS that lets teachers and the support team, including school leaders, monitor how learners are progressing. On top of that parents can also keep track of their child's development which is a real plus. The platform is simple to use and the interface can be adjusted at any time based on the learners' level, making the content more engaging and appealing.
Cons
The price is a bit high and the trial period is too short.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aimee S.
Education Management, 101-500 employees
More than a year
“course reuse is easy”
Pros
Reusing courses from one year to the next is really easy and it helps a lot to have a clear record of everything that was taught.
Cons
A few features still feel like they could be improved. The rich text boxes are not as user friendly as they should be and it would be nice to have drag-and-drop functionality along with Dropbox integration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina P.
Education Management, 500+ employees
More than a year
“Feature packed tool”
Pros
Using itslearning every day has made things much more manageable for me. I genuinely appreciate how user friendly it is and how many features it offers.
Cons
From time to time small bugs show up and support isn't always able to fix the issue quickly. There's also an ideas portal where you can submit suggestions for improvements but that doesn't mean they'll actually be developed. One thing I especially feel is missing is the ability to create checklists.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mona
Education Management, 51-100 employees
More than a year
“Top platform for teaching”
Pros
This works well for both teachers and students. The layout is also easy to navigate and update and there are plenty of ways to customize and build content to fit different needs.
Cons
Reporting is the part that is less user friendly. When we need great statistics for principals to use in follow-up, we usually have to reach out to support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Staffan S.
Education Management, 101-500 employees
More than a year
“useful platform with room to grow”
Pros
At the beginning this product fit our needs really well. Over time though we noticed some of the modules we needed were either missing or not included in the platform. To their credit, itslearning has been adding new modules based on the needs we've had but the rollout of those updates could definitely happen faster.
Cons
It does not work very well for the lower grades in Swedish schools and seems better suited for higher education levels. The licensing is also annoying as even going over the limit by a small amount can lead to a much higher cost as a penalty.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Anders
Government Administration, 51-100 employees
More than a year
“Pretty easy to setup”
Pros
It didn't take long at all to understand. It seems familiar especially with the itslearning office in Malmo and support cases are handled in a short amount of time.
Cons
One thing I'd still like is some kind of green light indicator to show when participants are online. It would also be nice to have more built-in digital features, like being able to record lectures directly in the platform instead of relying on PowerPoint.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Carina N.
Education Management, 101-500 employees
More than a year
“Tool has potential”
Pros
There's good potential here to build out more tools over time and the visual overview makes it easier to keep track of things at a glance.
Cons
Getting it installed and set up initially is a bit complicated and it feels like there's a lack of a clear model to follow.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Isto H.
Education Management, 101-500 employees
More than a year
“All in one learning hub”
Pros
Everything needed for teaching and learning can be brought together in one place, so it really works well as a central learning hub.
Cons
This tool works across all school levels but that broad middle-ground approach can sometimes feel like a drawback too.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marcel P.
Education Management, 11-50 employees
More than a year
“versatile tools for teaching”
Pros
Using it has been very easy. I can check my students' attendance in other courses, create groups, share digital materials and make good use of the asynchronous testing features. It also makes it simple to stay in touch with colleagues, students and staff.
Cons
Nothing noticeable comes to mind at this point, as we are not seeing any important tools or functionality missing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joni L.
E-Learning, 500+ employees
More than a year
“steady improvements makes it amazing”
Pros
itslearning is very easy to use and the course data analysis tools are genuinely useful. There are plenty of different features and functions to choose from which makes the platform flexible for different needs. Another big plus is that the company pays attention to customer feedback and keeps improving the product over time.
Cons
Some of the older, outdated features can still create occasional problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter H.
Education Management, 101-500 employees
More than a year
“Offers strong support”
Pros
This platform is very easy to use and it offers a lot of useful possibilities. The planning tool makes it much easier to keep a clear overview of the course and the Office 365 integration is something I really appreciate. Students also seem to value the mobile app quite a bit. On top of that the support team is very reliable and it's nice to see the product continuing to improve over time.
Cons
Setting up the automated integration with the student information system can be a bit time-consuming but thankfully the support team is helpful throughout the process.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Dr Laura
Education Management, 51-100 employees
Less than a year
“excellent fit for hybrid learning”
Pros
When we launched a new set of hybrid programs, itslearning ended up being exactly the right platform for the job. The O365 integration was especially valuable because students did not have to juggle multiple screens which made the system feel like a true one-stop hub for everything they needed. On the student side the layout is very easy to navigate and the ability to build more interactive pages with learning paths was incredibly helpful for scaffolding learning and giving students chances to practice skills before moving forward. From the admin and teacher side, it was just as user friendly and adding new content or enrolling students was simple, even for someone with very little experience. The student engagement tracking also gave us really useful insight and made it easier to step in quickly when support was needed. We did not end up needing to connect any other apps but the implementation team was consistently helpful throughout and I am confident they would provide the same level of support to any future customer.
Cons
Honestly it delivered everything we needed, so I do not really have any recommendations for improvement. If anything, one thing worth mentioning is how frequently the communications team shares updates and it is clear they are always working to improve the platform and keep it aligned with broader sector needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Namaan
Education Management, 101-500 employees
More than a year
“Top course tools”
Pros
Getting around the platform is not a problem and managing courses feels simple and organized. It also connects well with external software which makes day-to-day use more convenient.
Cons
The reporting features could be improved in certain situations, as they don't always provide everything needed.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Stacy H.
Education Management, 51-100 employees
“Amazing progress tracker!”
Pros
We are so glad that all the communications with the childrens parents are so smooth and consistent. It is the main benefit of "learning" for us. There are numerous ways to contact parents and inform them of their childrens progress and what is happening in the classroom. All the documents can be downloaded, uploaded, and kept in one place.
Cons
What I would like them to improve is the learning part, which is not time-saving for the teachers. There are far too many issues, and many of the features they offer are not really needed for efficient classroom management.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Stacy H.
Education, 51-100 employees
“One of the best applications when it comes to education and communication!”
Pros
The capability of maintaining communication with parents is the main benefit of this software. There are numerous ways to contact parents and inform them of their childrens progress and what is happening in the classroom. The most effective way to monitor the kids development is to utilize standards-based grading.
Cons
It does require some setup time and some familiarity with the platform. Even after all that time has been invested in it, using the product requires some commitment.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7