
Leapsome Reviews
Total 61 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars25%
3
Stars3%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Automotive, 1-10 employees
Less than a year
“Boosts confidence and engagement
Pros
So far I appreciate how smooth the software is and how it boosts my coworkers' confidence in their job performance. That steady stream of positive feedback has kept them engaged with the program and helped them steadily improve their work.
Cons
I couldn't find anything I disliked. Our team adapted to the software smoothly and ended up loving it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Judy H.
Apparel & Fashion, N/A employees
Free Trial
“simple to use !!
Pros
its really simple and smooth to use and the instructions were really easy for me to understand.
Cons
uploading felt sluggish because the loading took a long time and customer support was also slow to respond.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Nisha p.
Information Technology and Services, 1-10 employees
Free Trial
“Flexible tool
Pros
When working with Leapsome I appreciate its flexibility and the variety of features it brings though I and others have noticed it could offer deeper customization particularly around OKR setups and automated messaging.
Cons
It doesn't connect as broadly with other applications as I'd like and its available integrations is limited compared to some alternatives.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
sasank A.
Computer Hardware, 500+ employees
Free Trial
“all-in-one performance management
Pros
It is a truly all-in-one, comprehensive performance management setup. It brings continuous feedback, structured performance reviews and clear goal-setting together in a smooth, well-organized way that keeps everything connected. This helps individual efforts and development stay consistently aligned with our company's broader objectives creating a cohesive and forward-moving culture.
Cons
the initial setup and customization are pretty time-consuming, it often requires a substantial amount of hands-on effort to configure and fine-tune the platform to match our organization's specific processes and needs.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Ashley G.
Accounting, 1-10 employees
Less than 6 months
“Very easy and smooth
Pros
Honestly I find the software incredibly easy to use and I can use through it very smoothly.
Cons
Nothing in the program that I disliked, there truly wasn't a single thing about it that bothered me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christoph B.
Hospitality, 101-500 employees
Less than a year
“my experience with this tool
Pros
the experience for both the reviewee and the reviewer has improved significantly. It is still simple to use yet offers the ability to customize, choose and adapt the product to fit our organization's structure and needs.
Cons
I think the way tasks and steps are managed is a little too granular as our organization grows that level of detail makes the process longer and the overall flow feel less structured.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Daniel P.
Photography, 11-50 employees
Less than 6 months
“All-in-one hr solution
Pros
For my HR team this has been an excellent, all-in-one software solution that I frequently rely on.
Cons
Everything is great but I wish it offered more of the features that other platforms typically provide.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michal P.
Accounting, 1-10 employees
Less than 6 months
“AI-assisted employee management
Pros
I appreciate that the tool uses AI to assist with employee management. Those AI-driven insights actually fulfill my need for a solution that has intelligent features built directly into the product making it feel more capable and aligned with what I expect from an AI-enabled tool.
Cons
While the interface has a clean, modern look I often struggle to track down the exact data I need. As a result completing my tasks takes me noticeably longer than I would like.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Kinjal V.
Health, Wellness and Fitness, 11-50 employees
More than a year
“Affordable ai-powered platform
Pros
Well I find their AI-powered platform automates and links every HR workflow easily with Leapsome's adaptable design aimed at fostering growth. It's also more affordable.
Cons
the fact that it delivers an AI-centric platform means some users feel it lacks the personal, face-to-face touch they expect from HR interactions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Mikaela S.
Consumer Goods, 11-50 employees
Less than 6 months
“interactive and enjoyable tool
Pros
Using it has been fantastic and I find the platform very interactive, helpful and enjoyable to use every day!
Cons
At this point I don't have any complaints about Leapsome, it's lived up to my expectations so far and hasn't let me down.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim C.
Marketing and Advertising, 51-100 employees
Less than a year
“smooth and easy to operate
Pros
What I like most is how smooth it is to operate ,ease of use really stands out. It aligns new-hire setup and onboarding processes and also supports managing employee performance.
Cons
Sometimes I find it overwhelming since it offers so many capabilities I never end up using ,feels like a washing machine loaded with way too many functions.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Adele L.
Apparel & Fashion, 500+ employees
Less than a year
“Interactive app layout
Pros
What I appreciated most was the app's layout: its UI and UX are excellent which makes everything very smooth and easy to use.
Cons
However I noticed I can't customize the timing or frequency of task reminder emails (like when and how often they arrive) which is bit limiting.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Alicia P.
Government Administration, 11-50 employees
More than a year
“Wide selection of modules
Pros
I appreciate that the database comes with a wide selection of modules and I find it very easy and smooth to use.
Cons
the initial setup takes a while before everything is fully configured and ready to use.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
colton m.
Building Materials, 51-100 employees
Less than a year
“complete platform in one place
Pros
It really has everything I need, all neatly gathered in one place.
Cons
To be honest I can't find anything I dislike about this platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samwel N.
Arts and Crafts, 1-10 employees
More than a year
“Continuous feedback for teams
Pros
I like that it focuses on keeping feedback flowing continuously across the team.
Cons
For smaller organizations like mine, it can get overwhelming at times because I don't need the entire suite of features it includes.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Alex G.
Financial Services, 11-50 employees
Free Trial
“Best for okr management and performance
Pros
this is the best program for handling OKR management and performance. I really appreciate that we can track meetings and improve customer engagement directly through the platform.
Cons
the amount of information packed into the app is overwhelming at times which make it a little hard to parse through everything quickly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
ady haris a.
E-Learning, N/A employees
Free Trial
“interactive and easy interface
Pros
Leapsome's best feature is how interactive and easy its interface is.
Cons
I do notice a couple of shortcomings worth mentioning: its quite hard to use for new users and the mobile app experience is somewhat limited when I need quick access or on-the-go review. Even so, I still consider it to be a really strong platform that, in my view, more than a handful of organizations are aiming for , helping build a culture of continuous improvement and driving a more engaged workforce. As some folks at Leapsome would say, you can expect substantial benefits if it's rolled out thoughtfully.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Moustafa A.
Retail, 500+ employees
More than a year
“Performance management suite
Pros
One of the main things I appreciate about it is its performance management suite, it makes setting tailored objectives and key results smooth and supports routine check-ins without issue. the tools are clearly built to help people get steady feedback and keep tabs on how goals are moving forward. In my experience Leapsome also makes rolling out L&D initiatives much more practical , the individual development plans and goal-tracking capabilities really give people the means to steer their own career paths. On top of that, the customization and reporting options are strong and let our organization tweak the platform so it fits the specific needs of each department.
Cons
The main drawbacks are the cost and the learning curve. The platform is expensive compared to competitors especially as you add advanced features and it']'s not fully easy some teams needed extra support to use it effectively.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Jess P.
Entertainment, 1-10 employees
Free Trial
“limited tool
Pros
The interface is decent though it falls short of covering everything my team actually needs.
Cons
There's a fairly limited set of features right now and I wish it already included a wider library of content.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Soundariya M.
Computer Software, 11-50 employees
Free Trial
“great 360 feedback feature
Pros
I love the 360-degree feedback and performance review features , they're the part that stood out to me the most, the OKR management tools do a fantastic job of aligning everyone's contributions and the built-in surveys are a practical way to help improve employee satisfaction.
Cons
For small businesses and startups, the pricing is on the expensive side and somewhat prohibitive.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10