
Leapsome Reviews
Total 61 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars25%
3
Stars3%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Britteny S.
Small Business, 11-50 employees
“love sharing and updating goals and meeting notes
Pros
The thing I really like is being able to share and update goals and sharing meeting notes has also made a big difference.
Cons
Some integrations are quite limited and I also cannot upload documents to an employee's profile which is a real drawback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mustansar B.
Mid Market, 101-500 employees
“Saves time with the goal tracking feature
Pros
Leapsome is user-friendly and saves me time. Plus it is faster to click through options than to type everything out. I also use it to set goals which makes tracking and measuring team performance much easier.
Cons
I have no complaints to share to be honest.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly P.
Mid Market, 101-500 employees
“single, handy location for everything during meetings
Pros
I really like that it combines everything into a single, handy location which makes it easy for me to handle things during meetings. Beyond that the platform's simplicity is something I value a lot. The agenda feature particularly shines because it's user friendly and easy to operate.
Cons
Everything about this tool is good so I have no dislikes to share.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 101-500 employees
“Love that everything is on the same site
Pros
It is pretty easy to use. The best thing is that I can find everything I need on the same site and move quickly to the sections I want.
Cons
Nothing major just a few small interface issues like notes not saving or being hard to find. They were not deal-breakers though as I was always able to fix them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Danielle Cristina S.
Enterprise, 500+ employees
“Slack integration streamlines daily tasks
Pros
The software is quite user friendly. Also it saves me time by organising tasks. Plus I value the Slack integration because it brings reminders right into my workflow which makes staying on top of things much easier.
Cons
Umm I'd like to see more flexibility in how matrices are organized and displayed across the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Retail, 101-500 employees
“Surprisingly simple system integration
Pros
Not only this software is easy to use but integrating it with our systems was surprisingly simple.
Cons
More opportunities for feedback and better ways to connect with my peers would be amazing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Monique B.
Mid Market, 101-500 employees
“Tracks progress with coworker recognition
Pros
I use Leapsome to complete training, set yearly goals and track my progress easily. It also helps me support a positive workplace by recognizing coworkers who make a real difference.
Cons
Not a whole lot that bugs me. So honestly I can't come up with anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Remy V.
Mid Market, 101-500 employees
“Breaks goals into smaller actions
Pros
Leapsome is great tool to set quarterly goals. Overall I would say it is very helpful for managing employee growth and running satisfaction surveys. I also really like how you can break down big goals into smaller, specific actions which works for any team. That makes goals more concrete and easier to track. Plus I value having a private, interactive platform that keeps things confidential. Lastly setup was simple because the software is so easy to use.
Cons
Maybe the follow-up notifications are a bit much. As I get too many when I link it with Slack.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Vina Ellaine J.
Small Business, 11-50 employees
“Approachable interface for team feedback
Pros
The interface is very approachable and I haven't noticed any problems when adding feedback about my teammates.
Cons
Often the feedback feels too long and a bit vague, especially in the overall comments section
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Satyajit P.
Mid Market, 101-500 employees
“Clean interface
Pros
What I really like is the clean interface as everything seems easy to use. Setting goals is especially helpful for me. Since I struggle with short-term memory, having a system to track my progress privately and across the company has been a lifesaver. Plus performance reviews are easy to submit and being able to leave anonymous feedback makes it comfortable to speak up. It is also great to have a place where I can genuinely praise a coworker without it feeling forced. On top of that, setup was quick and effortless.
Cons
I have not noticed any issues
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabriel S.
Small Business, 11-50 employees
“Performance reviews simple for the team
Pros
I am quite impressed that we can run performance reviews directly in the platform as it makes the whole process simple and easy for the team.
Cons
Right now I cannot think of any major drawbacks. But it might help if the learning path feature were easier to connect with tools like Google Docs, Notion and others.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mostafa E.
Mid Market, 101-500 employees
“Favorite for reviews and learning
Pros
Leapsome is my favorite for 360 degree reviews and how clearly it shows team structure. The learning modules are also very helpful especially the manager course, which came at the perfect time after my promotion. The interface is simple too, so I never have trouble finding what I need. Overall it is truly user-friendly.
Cons
I don't have any negatives to report for real.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Logistics and Supply Chain, 101-500 employees
“Flexible and complete with useful analytics
Pros
It is very flexible and complete for managing performance and people. It also supports ongoing feedback and development, makes goal alignment easy and keeps things transparent across the company. Also the integrations and central tools help streamline our work and the clean, simple interface makes daily use enjoyable. Plus the analytics give me useful insights to help make smarter decisions.
Cons
No negatives to point out as there's nothing I dislike about it and in my experience it runs flawlessly and meets our needs perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Akram Hossain S.
Enterprise, 500+ employees
“Quick setup with easy navigation
Pros
The tool is easy to use and the interface is very friendly so I rarely run into issues. Also I like being able to quickly see feedback from teammates and move on without any hassle. Overall I am genuinely happy with the input I get through the tool. And since I set it up through Rippling, the initial setup was quick and simple. Overall it is very accessible and easy to navigate.
Cons
To be honest I don't have any drawbacks to note.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
George Y.
Enterprise, 500+ employees
“All trainings are stored in one place
Pros
Overall I had a great experience. All my training sessions are stored in one place, so I can easily search for specific info or review old material whenever I need to. I can also redo trainings if I notice a gap or weakness which is really helpful. Plus I love the interface as the layout and colors make navigation pleasant. Overall everything is well organized and easy to find. Plus setup was incredibly simple, I mean one of the easiest systems we have ever started using.
Cons
When I was an intern, I could not view some reviews but they still appeared on my dashboard as due which felt pointless and annoying. Also I'd like the system to follow company access rules, so tasks I am not allowed to see or act on are hidden. That way, employees only see what's relevant and permitted for their role.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Enterprise, 500+ employees
“Simple interface and great trainigs
Pros
Every training on Leapsome is pretty good and the platform's interface was simple and easy to navigate.
Cons
Honestly I couldn't point out any real drawbacks. To me the left-side progress bar was a standout feature since it made our training progress crystal clear and easy to track throughout each course.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ciprian M.
Mid Market, 101-500 employees
“learning curve is close to none
Pros
Personally I find the interface familiar and easy to navigate as there was almost no learning curve for me.
Cons
So far I have only been using it with my team to collect feedback and run one-on-ones and I have not come across any blockers yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Financial Services, 101-500 employees
“Easy reviews with no data loss
Pros
I really like the UX as it's particularly simple to start writing a review and then return to it later. Also my data never gets lost and the whole site is user friendly and easy to use.
Cons
Everything works well and I honestly have nothing to complaint about on my end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cherry R.
Enterprise, 500+ employees
“Collects feedback with action planning
Pros
What I really like about Leapsome is how it helps us collect employee feedback both through planned surveys and in casual moments like after town halls. It is also great for gathering opinions, building trust and guiding decisions in an easy to use manner. Onboarding and support were outstanding too as the team really knows the product. I even value the ongoing help from our account manager. Plus the tool is simple to manage and the AI assistant, Leapy, gives quick answers to admin questions. Managers can see their team's results right away and the action-planning tools are especially useful for turning feedback into clear next steps.
Cons
At this point I have nothing to complain about
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ntombenhle N.
Mid Market, 101-500 employees
“Organized conversations with helpful reminders
Pros
Using it has made performance conversations easy and well organized. I can track my goals, offer feedback and monitor progress all in a single spot which keeps things tidy and helps me concentrate on areas for improvement. The check-in prompts steer discussions well and ensure meetings stay on track. I also like the reminders as they prompt me to refresh goals and add feedback consistently, so nothing slips through the cracks. The setup was smooth too and everything I needed appeared as soon as I signed in.
Cons
I wish the dashboard were clearer. Plus if I could see my goals, recent feedback and upcoming reviews all in one place, it would be much easier to know where I stand without having to click through multiple sections.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10