Total 99 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

31%

3

Stars

3%

2

Stars

0%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

O
Oscar

Retail, 51-100 employees

More than a year

4.0

VERY USEFUL TOOL FOR MANY PURPOSSES

Pros

Implementation is very easy, and the process for creating content, courses, and paths is pretty simple. The platforms base is easy to navigate as an admin.

Cons

Some features should be editable or customizable to improve the user experience. There is no drag-and-drop content option or ability to change the location of widgets, menus, boxes, etc. This could enhance the user experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

E
Emmanuel

Education Management, 101-500 employees

More than a year

4.0

The Joruney with NEO LMS

Pros

I like the features that are periodically updated, and the ability for teachers to check assessments and calculate grades.

Cons

I do not have any issues with the features of NEO LMS.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B
Bronwen

Insurance, 500+ employees

More than a year

4.0

Matrix review

Pros

The appearance is appealing, and it is intuitive for learners.

Cons

Personalization features for assessments are limited (cannot personalize groups). Gender options should include male, female, and non-binary. Pulling scores for groups is not an option.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

7

E
Emma

Mental Health Care, 500+ employees

Less than a year

4.0

Matrix LMS

Pros

This system simplifies tracking users' progress in a course and verifying their completion status.

Cons

I have received many complaints from users experiencing issues with video playback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

Less than a year

5.0

Terrific Flexibility, Affordable, but be prepared to invest learning time

Pros

The flexible pricing plans are reasonable and offer great add-on features and customization. The tech support is very responsive, thorough, and available 24 hours on weekdays. I love that there's an app available for learners. Frequent updates enhance my experience as an administrator regularly.

Cons

Training aids help you get started, but you need to invest a lot of time and trial and error to manage your LMS and build courses. I lost some completion data because there was not a hard stop warning. There is no weekend tech support, which I did use occasionally. Also, I cannot configure slides to move horizontally in a single click; I have to load them individually or use a vertical scroll.

Rating Distribution

Ease of use

4

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

our platform

Pros

I really like the quizzes and the resource storage capabilities.

Cons

Absentees, marks, schedules, accounts, and reports cannot be printed from this platform. It is not compatible with iOS.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

H
Hana

Alternative Medicine, 1-10 employees

Less than a year

4.0

A LSM that has it all - although sometimes you need to look for it

Pros

The versatility and the abundance of features and functionality stand out.

Cons

Sometimes the settings are not as intuitive as they could be, and it takes time or a chat with customer support (who are always quick and helpful) to fine-tune a course. I did appreciate a more comprehensive user manual.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

D
Donna

Banking, 101-500 employees

More than a year

4.0

Overall great product, not so admin friendly

Pros

There are numerous features that can be toggled on or off. It seems to have everything we need to meet our LMS goals.

Cons

Better documentation is needed. There are no user manuals. Searching for help is time-consuming and does not always yield what you are looking for. You have to implement many things to understand how they work. I wish the relationship felt more like a partnership; we are mostly on our own until we message for help, which can take a while to get a response. I wish there was someone to call for direct answers.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

K
Kirk

Higher Education, 51-100 employees

Less than 6 months

5.0

Keeps getting better! Excellent support

Pros

The support team is fantastic. The system is very easy to use. The dev team is constantly adding new features requested by the community, and the feature set keeps growing.

Cons

With the continuous rollout of new functionality, certain bugs exist (as they do in most SaaS), but the team is always on it. Some features do not work as expected. The reporting seems robust but is quite quirky, and a lot of data you did expect to be captured is not.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R
richard

Not Specified, N/A employees

Less than a year

1.0

Very poor

Pros

It functions, but theres very little positive to say about it. It would have been an excellent platform around 2000.

Cons

The format is primitive and hard to use; it would be easier to write a web page to host than using this. They billed us for significantly more time than we used and used legal jargon to prevent contract cancellation. Their support was rude despite admitting fault.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

CC
Cristian Camilo

Higher Education, N/A employees

Less than a year

4.0

I take a graduate course in this platform

Pros

The organization is clear and easy to find, optimizing your time. The quality of materials, including videos, lectures, and quizzes, is excellent. Grades are easy to find and view. There are many language options to set your environment and profile. The forums allow for discussion with classmates and teachers.

Cons

The price is an issue; I did not pay anything, but my teacher paid to have the course available. Registration requires finding a username and password. It would be better if we could use a student email account.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

10

Functionality

10

A
Ariana

Not Specified, N/A employees

Less than 6 months

5.0

This is targeting as it best!

Pros

As an eLearning Designer, I truly appreciate the personalized features and pricing! Cypher Learning is one of my favorite companies in the industry right now. Offering special prizes and features for education is a must!

Cons

Despite its amazing features, it can sometimes be overwhelming. There are too many options, and not all teachers or schools have experts to make the most of it. However, the user manual and many available tutorials are very helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, N/A employees

Less than 6 months

3.0

Good for starters, but has a long way to go...

Pros

It is great for school use as long as instructors know how to use it. It has all the basic functions and excellent dynamic user access capabilities.

Cons

Configuration items are very non-intuitive. It takes a long time to figure out at what level to make changes to a course. The text editor is also limited, as are the media types available.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

5

Functionality

4

M
Mayling

Primary/Secondary Education, 1-10 employees

Less than 6 months

5.0

Matrix LMS

Pros

It has an intuitive interface, is easy to use, and offers many pre-made features that simplify course creation.

Cons

You need some time to get used to the system, so it can be comfortable for admin and instructor features.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

D
Damaris

Electrical/Electronic Manufacturing, 11-50 employees

Less than a year

5.0

One of the best LMS .. you have to try it

Pros

It is highly flexible and customizable, with an elegant graphical interface. It facilitates program creation almost like a tutorial and is quite intuitive.

Cons

It takes a while to adapt and learn all the functionalities and benefits of the application. Its limited in performing manual backups of the content.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

8

Functionality

10

V
Valentina

Primary/Secondary Education, 1-10 employees

Less than 6 months

5.0

Meeting MATRIX

Pros

Very easy to use, with a good design. It allows you to customize everything and is very affordable considering its functions.

Cons

They do not have enough emojis in the chat, which is very important for Generation Y and Z. Sometimes its difficult to load updates in time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

K
Kris

Not Specified, N/A employees

Less than a year

4.0

Great LMS with lots of functions and customizations.

Pros

Good software for the money, with a straightforward GUI that clearly indicates your location and options in the module. The ability to set up tests, learning paths, and fun activities is a plus.

Cons

It can sometimes be difficult to remember what you can and cannot do in certain roles and where you need to be to make changes. There needs to be a better way to manage and add content.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

J
Jose

Primary/Secondary Education, 1-10 employees

Less than 6 months

5.0

Excellent option for elearning implementation

Pros

It provides almost all the features we are looking for, like engagement, adaptability, responsiveness, gamification, social learning, and ease of use. We love this platform.

Cons

Integration and import/export functions could be more extensive. Integration with other software would be more useful.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

M
Maziar

Computer Software, 11-50 employees

Less than a year

4.0

One of the Best Course Management Tools

Pros

It is a good authoring tool with good integration capabilities, including many different apps such as Google and LDAP integration. Everything works well out of the box.

Cons

For first-time users, its a bit confusing. The API does not come with the actual product (free version).

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8