Sporting Goods, 1-10 employees
“Expected a bit more from it...”
Pros
At my previous job, we used ShareKnowledge for managing training and while it did what it was supposed to, I found it lacking in flexibility. It's possible that some of the limitations I faced were due to how our admins had set it up, so it might have more features than I got to experience. Still, I expected a bit more flexibility from an LMS.
Cons
The way we used it just didn't have some of the features I was really hoping for. Like it got the job done, but I wished for more.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Research, 500+ employees
“A powerful and engaging LMS”
Pros
It does a great job handling compliance challenges, which I know can be a big struggle for many companies. Plus I found it really great in helping us stay on top of those issues.
Cons
In the beginning, I found it a bit difficult to understand. Also an improved user interface would be beneficial.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Architecture & Planning, 51-100 employees
“A great business partner”
Pros
ShareKnowledges customer service is exceptional. Not only are they always available whenever we contact them, but they even build strong relationships with their clients.
Cons
Well it relies on SharePoint which may not be the best fit for those who don't use SharePoint as a core backend system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Information Technology and Services, 500+ employees
“Easy to use software”
Pros
I like that it lets us assign Observers to manage specific user groups, kind of like admins but without giving them full access to the entire site.
Cons
Time is displayed only in Central time zone, and changing it to users time zones is not as simple as I expected.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Insurance, 500+ employees
“Good, but has some issues”
Pros
ShareKnowledge is quite user-friendly and it works well with SharePoint, which is a big plus. The user interface is also really simple too which makes administrative tasks a lot easier for us to manage.
Cons
As an administrator, I found troubleshooting logs a bit difficult.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Information Services, 500+ employees
“Truly impressive tool!!”
Pros
I have no doubt that it's a powerful LMS, and it really works well alongside a company's investment in SharePoint.
Cons
Upgrading takes a lot of time, which can be frustrating. I also wish the notifications had more details so it was easier to keep track of whats happening during the process.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Not Specified, 500+ employees
“Great, though some aspects could improve”
Pros
I find the training reminders really helpful, and overall the program is quite easy to use.
Cons
Generating and interpreting reports is not as easy as I expected.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Aviation & Aerospace, 500+ employees
“Provides the best support...”
Pros
ShareKnowledge offers exceptional customer support and it is a highlight for me. Whenever I contact any representative, they are patient towards me and I find them quite knowledgeable.
Cons
For new users, navigating through all the different features and naming conventions can be a bit complicated. Even it took me some time to get used to it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
TransportationTruckingRailroad, 500+ employees
“Missing essential LMS features”
Pros
It's really easy to integrate with our existing SharePoint system. On top of that, their customer service is excellent and always ready to help when needed.
Cons
One thing I have noticed is that it lacks many standard LMS features, and some processes are overly complex.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Not Specified, N/A employees
“Quick to setup and excellent support, though have some tech issues”
Pros
The system is not only easy to set up but quite scalable too. Plus they offer excellent technical support, which makes it stand out among others.
Cons
I feel like reporting could be improved. Also, I found some terminologies confusing too.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Not Specified, 101-500 employees
“A strong tool, though i'm still learning”
Pros
ShareKnowledge offers a bunch of different learning and evaluation options, which is perfect for meeting the diverse learning needs we have in our organization.
Cons
It definitely has a learning curve because it's pretty complex. As it took me some time to get the hang of it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Not Specified, N/A employees
“Easy to install and use”
Pros
The system integrates really well with the Office suite and it's super highly intuitive to use. Plus, it's affordable, which makes it a great choice for us.
Cons
Some of the terminology elements seem bigger than I'd like, probably because of the mobile platform design.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Not Specified, N/A employees
“Extremely easy to use”
Pros
It is fairly user-friendly, which makes importing content and managing training really easy for us.
Cons
The absence of a copy or save feature for courses is a bit annoying. Also, scheduling in class training can be a bit difficult, which makes things more time-consuming than they need to be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Not Specified, N/A employees
“It makes it easy for us to track everything”
Pros
ShareKnowledge software is really user-friendly and it does a great job centralizing training. It also makes tracking and reporting much more efficient, which is simply the best for managers like me.
Cons
One thing I did not like is that it lacks integration with Microsoft Office for calendar invitations.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Not Specified, N/A employees
“Worth the price for the value”
Pros
Well its ease of use and the gradebook features really help us streamline user activities and make managing learning a lot simpler.
Cons
I've had some issues with the browser and I also found changing enrollment rules a bit tricky.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Not Specified, N/A employees
“Great customer service with fast response”
Pros
Not only does it offer flexibility but customization for creating tailored training programs as per our needs.
Cons
Well I think being able to clone compound courses would really save time and it is a feature that I'm sure a lot of users would find helpful.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Not Specified, N/A employees
“Always responsive and follows through”
Pros
I really like how easy ShareKnowledge is to use, and the layout is great too. It makes navigating through everything hassle-free.
Cons
It's missing integration with Microsoft Office for calendar invitations, so I had to manually reconcile invites with registrations. It is a bit of an extra step, and it would be great if that could be automated.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Real Estate, N/A employees
“User-friendly LMS with great features”
Pros
ShareKnowledge LMS simplifies training management and content distribution. Plus I love the fact that it integrates well with SharePoint and Microsoft Office.
Cons
I feel like the price discount during contract renewal could be a bit higher. It's not bad but a more substantial discount would definitely make things more appealing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
ElectricalElectronic Manufacturing, 51-100 employees
“Offers exceptional support”
Pros
The customer support is outstanding and the developers are responsive to all the suggestions I gave.
Cons
GUI elements are designed more for mobile platforms I think, so they might not work for everyone's preferences.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Non-Profit Organization Management, 51-100 employees
“Easy to adapt too”
Pros
SharePoint-based interface made it easy for me to adapt to the system, and the integration with Active Directory made logging in a lot simpler. It really helped speed up the setup process.
Cons
It has some issues, but nothing too serious that I would like to mention.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
