Total 4 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

25%

4

Stars

75%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

N

Niek

Information Technology and Services, 51-100 employees

Less than a year

4.0
September 2022

Easy integration and much better onboarding experience for our customers.

Pros

Creating Userlanes is extremely easy with this software. The Userlane plugin allows anyone to create Userlanes without requiring extensive technical knowledge. No coding is necessary! The analysis dashboard is user-friendly and provides valuable insights.

Cons

Since Userlanes are built on top of the HTML DOM structure, they can sometimes encounter issues after a new release, requiring some time to fix.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

Less than a year

4.0
September 2022

Userlane is a classic

Pros

The support and setup provided by this software are exceptional. The customizations offered are reasonable and meet our specific needs.

Cons

Some design choices are unintuitive, particularly when it comes to setting the visibility of guides.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

6

S

Savis

Information Technology and Services, 500+ employees

Less than 6 months

5.0
September 2022

skn review

Pros

I find the product easy to use, and I mainly like the option to post announcements.

Cons

It would be beneficial to have tooltips with the ability to add links. Additionally, Drupal 9 integration is necessary for our needs.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

D

Daniel

Computer Software, 51-100 employees

Less than a year

4.0
September 2022

Userlane Review

Pros

This software is invaluable as it allows us to reach all of our customers with customized announcements. Additionally, it allows us to create useful guides for our users and assists new users in understanding our platform.

Cons

I believe there could be more customization options on the platform, particularly with guides and announcements. It would be great to have better text formatting capabilities and the ability to include more images in announcements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8