
Userlane Reviews
Total 4 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars25%
4
Stars75%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Niek
Information Technology and Services, 51-100 employees
Less than a year
“Easy integration and much better onboarding experience for our customers.
Pros
Creating Userlanes is extremely easy with this software. The Userlane plugin allows anyone to create Userlanes without requiring extensive technical knowledge. No coding is necessary! The analysis dashboard is user-friendly and provides valuable insights.
Cons
Since Userlanes are built on top of the HTML DOM structure, they can sometimes encounter issues after a new release, requiring some time to fix.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, 101-500 employees
Less than a year
“Userlane is a classic
Pros
The support and setup provided by this software are exceptional. The customizations offered are reasonable and meet our specific needs.
Cons
Some design choices are unintuitive, particularly when it comes to setting the visibility of guides.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Savis
Information Technology and Services, 500+ employees
Less than 6 months
“skn review
Pros
I find the product easy to use, and I mainly like the option to post announcements.
Cons
It would be beneficial to have tooltips with the ability to add links. Additionally, Drupal 9 integration is necessary for our needs.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Daniel
Computer Software, 51-100 employees
Less than a year
“Userlane Review
Pros
This software is invaluable as it allows us to reach all of our customers with customized announcements. Additionally, it allows us to create useful guides for our users and assists new users in understanding our platform.
Cons
I believe there could be more customization options on the platform, particularly with guides and announcements. It would be great to have better text formatting capabilities and the ability to include more images in announcements.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8