Encountering difficulties in user onboarding? Addressing engagement concerns and a rise in support requests? Userlane presents a solution designed to enhance software proficiency through its on-screen guidance. Explore this platform to facilitate seamless user adoption and elevate support experiences. Explore Get started today.

Userlane Specifications

Activity Dashboard

Asynchronous Learning

Activity Tracking

Access Controls/Permissions

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What Is Userlane?

Overview

Userlane is a cloud-based LMS that provides on-screen guidance and web application and software walkthroughs. With its intuitive interface and robust features, the LMS aims to simplify complex software processes, enhance user onboarding, improve employee training, and elevate customer support experiences. The software provides various features such as recording of trainings, gamification, analytics, and more.

What Is Userlane Best For?

Userlane software is renowned for its interactive on-screen guidance capabilities and seamless user onboarding experience. It empowers businesses to create step-by-step walkthroughs and tooltips directly within the application, guiding users in real-time. This unique feature enables companies to enhance user adoption and engagement, reduce support requests, and increase software proficiency.

Userlane Pricing

The price of the software depends on your needs and size. Get a customized Userlane cost based on your company’s requirements and size.

Userlane Integrations

The following third-party applications integrate with Userlane LMS:

How Does Userlane Work?

Here's how you can navigate the dashboard after the installation:

  • Log in to Userlane software with the credentials
  • Initiate the Userlane guide for step-by-step assistance
  • Use the top navigation bar to explore different modules
  • Personalize your dashboard with layout and theme options
  • Use the search bar to access specific features quickly
  • Explore task management and collaboration tools
  • Monitor analytics for user engagement and productivity
You can also schedule a free Userlane demo to learn more about its functionalities.

Who Is Userlane For?

The following industries use Userlane software:

  • Information technology
  • Automotive
  • Healthcare
  • Engineering
  • Recruitment
  • Finance
  • Transportation

Is Userlane Right For You?

Are you looking for a cloud- and browser-based software application platform that can make software applications easy to use by guiding people through real-time processes and offering on-demand support directly within applications? Userlane might be the perfect solution for you.

The software has been recognized for its excellence in user onboarding and training. Several leading organizations trust it in various industries, including Microsoft, Main5, Sopra Steria, and Gavdi. In terms of security, Userlane prioritizes data privacy and implements advanced security protocols to safeguard user information.

Still not sure if Userlane is right for you? Call us at (661) 384-7070, and our customer support team will help you make the best decision.

Userlane Features

This functionality is a powerful tool for creating interactive guides. It allows you to record any process steps within your application, which can then be used to create detailed and easy-to-follow training materials.

how it worksSee How It Works

Userlane provides real-time guidance to users directly within the application. The software improves user engagement and proficiency by providing immediate assistance when needed. It is a personal guide, helping users navigate the application and complete tasks efficiently.

how it worksSee How It Works

The platform makes the learning process more engaging and fun. By incorporating elements of game playing, such as scoring points and competing with others, Userlane LMS makes the learning process more enjoyable. It motivates users to learn and increases their retention of the information.

how it worksSee How It Works

This feature offers valuable insights into how users interact with the software. It monitors usage, identifies points of friction, and understands interaction patterns. This data-driven approach allows continuous software improvement based on user behaviors and feedback.

how it worksSee How It Works

Pros and Cons of Userlane

Pros

  • Offers intuitive on-demand assistance
  • Real-time view of digital transformation progress to mitigate critical process risks
  • In-app virtual assistant provides immediate support
  • Gamification techniques make the learning process enjoyable
  • The in-app engagement suite helps increase user proficiency

Cons

  • Administrators may require time to familiarize with the platform
  • Setting up the software can be intricate, according to some reviews
  • Customization options can be improved

Userlane Reviews

Overall Rating

4.3

4 Review(s)

Rating Distribution

5

star

(1)

4

star

(3)

3

star

2

star

1

star

September 2022

Userlane Review

Daniel

Computer Software

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Pros

This software is invaluable as it allows us to reach all of our customers with customized announcements. Additionally, it allows us to create useful guides for our users and assists new users in understanding our platform.

Cons

I believe there could be more customization options on the platform, particularly with guides and announcements. It would be great to have better text formatting capabilities and the ability to include more images in announcements.

September 2022

skn review

Savis

Information Technology and Services

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

Pros

I find the product easy to use, and I mainly like the option to post announcements.

Cons

It would be beneficial to have tooltips with the ability to add links. Additionally, Drupal 9 integration is necessary for our needs.

September 2022

Userlane is a classic

Anonymous

Not Specified

Ease of use

6

Value for money

6

Customer Support

10

Functionality

6

Pros

The support and setup provided by this software are exceptional. The customizations offered are reasonable and meet our specific needs.

Cons

Some design choices are unintuitive, particularly when it comes to setting the visibility of guides.

Frequently Asked Questions

Yes, Userlane has an API available.