eLogger Reviews

“User friendly with constant updates”

Pros

Using this has been a user friendly experience. It gets frequent upgrades and new features are added regularly which keeps the software improving. On top of that the customer support team is always eager to help with any issues or suggestions.

Cons

Nothing to complain about.

“paperless logging done right”

Pros

Switching to eLogger means we no longer need to use notebooks or keep stacks of them stored for years as legal records. It also removes the problem of operators having bad handwriting. Every entry is saved on the server and can be pulled up quickly whenever needed. The information is available right away with just a click and communication between operators and other departments is immediate. eLogger can also be set up to send notifications, make announcements and share updates. Overall it saves a lot of time.

Cons

I've loved using the program, I cant say anything bad about it.

“Custom workflows and handy scheduling”

Pros

It lets you set things up the way you want them to work and it's really helpful for checking which jobs are scheduled for the next day.

Cons

I'd still like a better understanding of how the data retrieval works. It would also be helpful if that could be built directly into the program since right now it requires copying and pasting.

“flexible templates”

Pros

Being able to build different templates around our company's specific needs and procedures has been a huge advantage. Their customer service is truly second to none and I'm excited to see how the program continues to develop in the future.

Cons

Honestly, I don't have anything negative to say about it.

“Great experience”

Pros

Its been very flexible, user friendly and reliable for our needs. On top of that the customer support has been outstanding, with strong help across training, development and account management.

Cons

No issues to mention.

“reliable daily communication tool”

Pros

Right from the start, it has felt like it was the right choice. Its interface is accessible and overall the program is very user friendly which are probably its biggest strengths for us. It needs little to no maintenance and updates are usually pretty quick. Since the system is so easy to use, our team adapts fast whenever changes are made or new logs are added. Training requirements are minimal and the eLogger team has been very responsive whenever customer needs come up. We use it every day across the entire mill and at every level of the organization. It has become our go to tool for sharing maintenance updates, operational changes, ongoing issues and production goals. Our team also really appreciates being able to add pictures to logs and attach files. On top of that it completely got rid of the problems we used to have with reading and interpreting handwritten logs.

Cons

None.

“huge upgrade to our workflow”

Pros

Thanks to eLogger, our Operations team is putting together much more complete and detailed log entries. The spell check feature has been a really nice bonus too since it makes the logs clearer and easier to understand. Its user friendly design has been a major plus for our staff. Searching has also made incident tracking and trend analysis far more practical. On top of that customer support has been quick to respond whenever problems come up and they've worked with us on customizations to better match our needs. The eLogger team pays attention to user feedback and actually rolls requested updates into their quarterly updates.

Cons

A limitation is that nested groups in Active Directory still can't be used for management and user security. Also, adding the eLogger Anywhere module comes with an extra cost. It's the first feature expansion in eLogger that we've had to pay additional money for.

“Flexible for every team”

Pros

Everyone, from the field staff to senior management find the system easy to work with. Another big plus is being able to handle custom changes and ongoing maintenance internally with the employees we already have.

Cons

There really isn't anything negative at this point though I'd still like to see regular updates especially around cybersecurity updates and maybe a mobile phone app as well.

“Highly customizable logbook win”

Pros

Its has been a gamechanger for us. It's helped us capture far more data without any hassle and finding information later is quick and easy. Auditing records takes very little effort and being able to pull data from multiple logs to build custom entries has been a huge advantage. On top of that the team has been fantastic to work with. The pre-sales demo was detailed and covered everything we wanted to see, the installation went off without a problem and support stayed with us throughout the setup to make sure everything was configured exactly the way we needed. I honestly can't say enough positive things about both the software and the people behind it. If you need an electronic logbook system with a lot of flexibility and customization, this is the one to consider.

Cons

Honestly, I wouldn't change anything.

“Responsive support”

Pros

From day one, its been very user friendly and it's clear the team tries to cover every detail. Setting up logs and templates is simple and the search tool offers plenty of filters so you can find exactly what you need very quickly. It's also really useful that certain logs can be emailed to staff and upper management during critical or safety-related situations. On top of that you can generate detailed reports whenever needed. Tech support has been excellent as well. You're not left waiting around for a callback. They really pay attention to client feedback and keep improving the software with ongoing updates.

Cons

One thing I'd still like to see is better support for mobile devices especially for collecting data out in the field and possibly importing it over Wi-Fi.

“quick and useful upgrades”

Pros

This software has been very adaptable and simple to maintain. We've been able to set up our own location structure, build different logs and templates without much effort and update them quickly whenever needs change. Upgrades have also been fast and hassle-free which is a big advantage. The level of flexibility it gives us has been outstanding. We originally brought it in as a log book for our Real Time desk but since then we've expanded its use to track items in Settlements and are even considering it as a replacement for our ticketing system.

Cons

Nothing.

“easy set up”

Pros

Getting eLogger up and running for our different needs was very easy and it now handles many of the calculations we used to do by hand. That has saved us a lot of time and made our log book entries much faster. The team at eLogger has also been very receptive to our improvement ideas and they've already implemented many of the suggestions we shared.

Cons

I haven't come across any downsides with it so far.

“reliable app with responsive support”

Pros

Whenever questions, issues or errors come up, the customer support team responds quickly with answers and fixes. The application itself has also been very reliable. It rarely runs into problems and when something does come up, it's usually resolved without much trouble.

Cons

A few features arent as easy to use as you might expect. That said, eLogger does provide training classes that usually explain those areas well, helping both admins and general users understand how they work.

“centralized searchable logs boost productivity”

Pros

Having one central, searchable electronic database for all data entries has really helped improve productivity.

Cons

Customizing it for scheduling corrective and preventive maintenance is quite difficult and it also doesn't work for tracking warehouse parts usage.

“Simplified our workflow”

Pros

Getting started with the software was a very simple process. The support team has been incredibly helpful and whenever questions come up, they always have an answer ready. They've also consistently been open to user feedback and receptive to suggestions on ways to make eLogger even better.

Cons

I can't think of any negatives.

“A stellar support team”

Pros

One of the best parts of this software is how simple it is to make changes on our own without having to rely on someone else. On top of that the customer service has been outstanding, with 24/7 availability whenever help is needed. The support rep in the training department is especially patient and consistently available which has made the whole experience even better.

Cons

Honestly I have nothing bad to say about it. Everything has been excellent.

“flexible logging”

Pros

I love how flexible it is. A lot of other tools box you into basic starter templates but this one lets you build from scratch without any hassle. It's really easy to use so that even if you are not creating or updating logs all the time, you can come back to it and use it without feeling like you need to relearn everything again.

Cons

Nothing to complain about.

“Great customization options”

Pros

Right from the start, eLogger has been stable, dependable and very user friendly. It's also customizable enough to fit what I need which makes it even better to work with. On top of that the staff and customer service team are terrific. They respond quickly, listen carefully to my needs and actually use my feedback to make the product better.

Cons

I really can't point to anything it's missing. It really feels like it has everything I need.

“searchable logs for compliance”

Pros

Being able to search the logs and pull up exactly what we need has been a big improvement. We used to rely on paper-and-pencil log books and tracking down the right entries for compliance was difficult and time-consuming.

Cons

One thing still missing is the ability to automate certain logs so they appear as required entries. That would be really helpful for solving an issue we're dealing with right now.

“reliable templates”

Pros

For day to day use it has proven to be a very efficient system. It handles external notifications consistently with standard templates, helped us solve our documentation issues and lets relevant emails go out whenever needed. Once we got it in place, it definitely improved our productivity.

Cons

A challenge on our side was not making full use of the training that was available which made our training period longer when trying to uncover all the features and put them to work. The auto email setup is also kind of complicated.