eLogger Reviews

“flexible access across sites”

Pros

Having everything in one place cuts down a lot on paper tracking and being able to access it from anywhere is a big plus. We use it across multiple sites and its flexible enough to be adjusted for each location's needs.

Cons

My only real complaint is the number of user seats available. It feels like we always need to buy more of them since every person needs to have their own unique login.

“very responsive support team”

Pros

Whenever help is needed, the customer support team is available and genuinely willing to assist. The overall design and layout are clear, user friendly and simple to understand.

Cons

Since this software is used across many different industries, the available templates often need some customization which can take a little time to get used to.

“Reliable communication powerhouse”

Pros

eLogger has been extremely dependable for us and it's flexible enough to let us customize it to the way our business operates. Whenever questions come up, the support team responds quickly and provides excellent customer service. It has become our primary communication tool at the mill and it works far better than email for getting essential information to operators and managers.

Cons

I honestly haven't run into anything I dislike about this software.

“easy to use”

Pros

Getting started with it feels very easy especially for first time users. The platform also keeps evolving and there always seems to be new updates and features being added or that you can look forward to.

Cons

The mobile app can be a little frustrating to use at times but aside from that, we have had no issues with the software.

“Amazing reporting feature”

Pros

This has really tightened up our workflow and made it much more efficient and accurate to log both everyday activities and critical incidents. It's very user friendly for both administrators and regular users and the automatic notifications and reporting have been incredibly valuable. On top of that the development team and support staff have been outstanding to work with.

Cons

Any concern I've run into has been reviewed and addressed with the right people and the upcoming updates and features make this software very hard not to appreciate.

“handy reports”

Pros

Adding this into our workflow has been very good experience for us so far . Finding past entries doesn't take much effort and the reporting tools are really useful for creating detailed reports and sharing them with others. The customer service rep has also been incredibly helpful and is almost always available whenever I have a question.

Cons

I haven't run into any negatives so far.

“user friendly logging powerhouse”

Pros

Filling out a log entry only takes a few clicks which is a huge upgrade over dealing with messy handwritten notes. The bulletin board at the top of the screen is also really useful and works like a dry erase board in the control room for calling attention to current issues. Searching through data is easy too, whether I want to see specific log details on screen, export them to Excel or pull out a PDF report. I also appreciate being able to set up automatic emails when certain logs, templates or fields are completed. Another feature that stands out is the option to attach custom icons or GIFs to specific log entries since it makes scanning through multiple log book entries much faster without needing to read every title.

Cons

Honestly, I don't have any complaints about it. It's been a very positive experience overall.

“Reliable logging”

Pros

Our experience with eLogger, from installation to configuration, has been great. its very user friendly and whenever we need help, the staff is available and consistently there for us. It also plays an important role in helping our operations stay on top of everything.

Cons

It's originally English software so it needs some adaptation for other languages. Another downside is that it doesn't have much visibility in the market so if you're not already aware that eLogger exists, you're unlikely to come across it.

“Helpful alerts”

Pros

One of the best parts of using this has been the customer support and how user friendly the interface is. I also really appreciate that it can send emails with the information needed for day to day operations which makes keeping track of things much easier.

Cons

It would be even better if the notifications had some kind of priority level. Without that some messages can seem unimportant at first and then end up becoming overwhelming later on.

“saved searches save time”

Pros

Being able to create and keep multiple saved searches is really helpful and cuts down a lot of time when I need to pull up information quickly.

Cons

One thing that's missing is the option to run an exact search especially when looking up different types of equipment that share the same name in the description.

“Quick setup”

Pros

The set up process for it was quick and easy. Plus it takes little to no maintenance afterward and on top of that the customer support team has been outstanding.

Cons

Searches still give me a bit of trouble but that's really on me for a couple of reasons. I also haven't needed to search very often since the information that needs to be shared is already there for the people who need it.

“excellent support”

Pros

Building applications with eLogger has been easy and reliable every single time. The customer support has been excellent whenever we've needed help. One of the biggest advantages for us is being able to connect to our SQL Server ERP, pull data from it and combine that information with data entered directly into eLogger. We also rely on it as a rapid application development tool especially for short-term projects. It lets us create applications without spending a lot of time building custom solutions that would later be discarded or archived anyway.

Cons

The reporting features are somewhat limited although to be fair, eLogger is not really designed to be a full reporting platform. Because of that, we connected SSRS to eLogger so we could create the custom reports we needed.

“flexible logging that delivers”

Pros

It adapts really well to exactly what I need for electronic logging and data sharing. Even when I've had unusually specific or ambitious requests, the team has gone above and beyond to make the application fit.

Cons

I honestly haven't run into any downsides. it's an excellent piece of software.

“user friendly design”

Pros

Using this software has been a positive experience thanks to its user friendly interface, strong security model and well built architecture that benefits from the use of different templates.

Cons

One limitation is that we have several sites in different time zones feeding into a single central eLogger and there's no way to properly track those different time zones.

“Great communication tool”

Pros

We're planning to use this instead of paper log sheets and it does a really good job of documenting field monitoring and day to day tasks. It gives me a quick view of what's happening and I was able to learn how to customize it for our specific needs without much trouble.

Cons

Can't really think of any negatives.

“a very customizable solution”

Pros

Its easy to use and the support from the team has been outstanding. From setup and rollout to ongoing maintenance, they've been excellent to work with the whole way through. They're very flexible, willing to adapt and able to provide custom solutions that fit specific needs. Every interaction has felt personal rather than generic which really sets them apart.

Cons

Nothing really.

“A gamechanger for paperless logging”

Pros

Anything we were still tracking on paper at the plant has pretty much been a candidate for this and we've already replaced a big portion of it. My team are all pretty good with computers and tech stuff but they still prefer using eLogger over anything else because of how easy and user friendly it is. At this point operators are actually coming to me asking for additional logs so they can communicate better and keep track of issues across the plant. Handwritten pass downs and missing information are basically a thing of the past now. The training and customer support have been outstanding as well. Their team quickly set up data queries to generate reports automatically at no extra cost. The trainers have even provided one-on-one help for new people on my team. The user forum they hosted was excellent too. Overall they've been far easier to work with than the bigger competitors.

Cons

The only gap I still see is in data capture and analysis. If eLogger handled that more fully, it could replace my operator rounds too but for now we still have to document those in Excel.

“Good for follow ups”

Pros

Getting immediate access to the information our employees submit has been really valuable. It also makes it simple to share those details with others and respond with follow-up quickly when needed.

Cons

I do wish the reporting tools were better for building reports from the data. I've tried using Excel but I still feel like I'm not getting the full picture that the data should be able to provide.

“better communication”

Pros

Communication has improved a lot since we started using it and the technical support has been fantastic whenever we needed help. Setup and installation were pretty easy, the electronic logbook has cut down on paperwork and we've also seen a faster return on investment in the end.

Cons

Something that still feels missing is a true mobile app. Right now we access eLogger on desktops, laptops and iPads but operators definitely notice the lack of a dedicated mobile solution. It would be much better if we could simply download an Apple or Android app, log in and use it as a fully mobile application instead of relying on what still feels more like a desktop-based system.

“great fit”

Pros

This has been a central solution for handling both communications and logging at our facility. A few features have played a big role in helping us meet our communication and recordkeeping goals especially the integration with our enterprise historian. That connection has led to more consistent log entries, automatic time stamping for critical events and less manual work for operators because many events are logged automatically. The email notification feature has also been extremely valuable. We use it to alert management about important incidents and anytime an environmental or safety event is entered, management receives an email right away. That immediate communication has been very useful for our team.

Cons

There are not many true weaknesses that stand out but I do have a few suggestions based on our experience. Using an electronic logbook was unfamiliar for most people at our facility and moving away from handwritten logs took time because that had been the standard for so long. Since we were a new facility, we had the advantage of putting eLogger in place early and gradually adjusting to electronic entries. To make that transition easier for other customers, it would be helpful if the team offered a more defined strategy for switching from paper logs to electronic ones, if that is not already available. Also even though they do provide training and support, it was still challenging at times to understand how to fully use all of the available features and tailor the system to our facility's needs. In hindsight, we may have benefited from more coaching from their team. It does include tools that help simplify log entry but keeping detailed, high quality logs still requires operator discipline and sometimes extra effort.