Qualio Reviews

Pros

Qualio has been continuously improving every quarter to meet customer needs by incorporating suggestions for improvements provided by customers and aligning with current GMP regulations.

Cons

In order to fully enjoy the benefits, I had to quickly get used to the changes. There are so many great features that shouldn't be missed out on.

Pros

The greatest advantage of Qualio is that it allows me to customize everything according to my own operations. Additionally, their support team is exceptional.

Cons

There is room for improvement in the document management aspect. Resonance Health has encountered numerous issues where individuals with access to create drafts did so without prior permission and without any genuine need for new documents. This creates difficulties in maintaining log control within Qualio.

Pros

I find Qualio super easy to use, with the exception I'll mention below. It does a great job of reminding me about pending tasks that need completion. With a little instruction, it's easy for anyone to pick up. The onboarding process was smooth.

Cons

The word processing component can be annoying at times. While it is designed for ease of use, I find that Qualio's word processing unit lacks certain features compared to Microsoft Word. Firstly, the toolbar is quite minimal, and I would like to have more formatting tools at my disposal. Secondly, the formatting in the online word processing is poor. I constantly have to export the documents to ensure that my worksheets aren't fragmented across different pages. It would be beneficial to have some sort of preview for page alignment, so that I don't have to repeatedly download a PDF when formatting worksheets.

Pros

Although I haven't been using it for long and haven't explored all its features, I haven't encountered any major issues so far. I also like being informed about the changes that have been made. We plan to use it for training in the future and value your dedication and cooperation when needed.

Cons

Change control has improved for us, thanks to your support. So no complaints.

Pros

I really like the Document Lifecycle management and the control it provides over documents. It would be beneficial to have the option to create separate libraries, such as one specifically for Technical Documents, rather than relying on tags.

Cons

In terms of cost, I find that Qualio doesn't offer much value when compared to manual systems. Most tasks in Qualio require the same level of effort as a manual system, with the exception of document control and lifecycle management (although some software does offer version control!). I'm also disappointed with the price increase implemented last year, and the fact that Qualio couldn't negotiate or provide sufficient justification for it. We are actively exploring other suppliers as a result.

Pros

I rely on Qualio for document control, supplier control and CAPA control.

Cons

The process of setting up the system for our specific use turned out to be more complex than we initially thought.

Pros

Qualio is a user-friendly system that is easy to set up and meets all ISO 13485 requirements.

Cons

The structure and hierarchy of documents are not clearly visible which makes it impossible to copy event configurations from Sandbox into PROD.

Pros

One aspect I love about Qualio is its user-friendly interface. It excellently manages version control and facilitates a smooth review process.

Cons

Qualio fails to retain resolved comments. When I mark a review as completed in Qualio, I do not receive any email notification. Adding multiple rows at once to an existing table is not possible; only one row can be added. Additionally, I am unable to copy content across multiple rows. There is no functionality to replace one character string with another. Qualio also lacks the ability to notify if a specific reviewer has completed their review or allow comments from a particular reviewer once they have completed their review. Filtering comments from a specific reviewer is not possible, and it's not feasible to add multiple rows in a table. All users should have visibility of all documents in all states. Lastly, deleting comments is not an option.

Pros

I value the excellent customer service, the ease of initial installation and the sandbox feature.

Cons

The Suppliers module could benefit from more well-organized implementation of improvement suggestions.

Pros

Qualio is simple yet packed with great features which makes it a versatile platform.

Cons

While the current document formatting is decent, there is room for improvement.

Pros

The ease of navigation in Qualio is impressive, and the help center is a valuable resource that provides guidance at every step.

Cons

I am not fond of the system's lack of flexibility when it comes to document control and user permissions.

Pros

I find Qualio easy to use, and it ensures compliance with FDA, CE and TGA requirements for QMS.

Cons

There is nothing to complain about. The team at Qualio actively listens to customer feedback and implements requested changes.

Pros

Qualio is user friendly and offers suitable training options and electronic signatures.

Cons

My experience with Qualio has been positive so far. I have no complaints and like everything about the platform.

Pros

Making updates to event forms is a simple task in Qualio.

Cons

The inability to view comments and detailed activity trails poses audit trail and compliance risks.

Pros

Qualio's electronic sign-off feature ensures that staff members complete their tasks, and I also like the ability to add tests as needed.

Cons

It would be helpful to have document folders to organize materials separately.

Pros

This tool is simple and lacks complexity.

Cons

The capability to export content is limited.

Pros

In my opinion, Qualio is a valuable tool for improving staff training within the company.

Cons

I believe Qualio could enhance its visual appeal.

Pros

I had an amazing experience with the Customer Support team, as we used to have regular meetings.

Cons

The complex processes of Qualio were not well received by my customer support team, as they found the platform to be non-user-friendly.

Pros

Over the years, we have witnessed Qualio's platform grow. They have a dedicated team that strives to provide a product that meets client needs. They continuously improve upon previous versions, ensuring a seamless workflow at a reasonable cost. The service team is responsive and actively works on implementing necessary changes when a feature is unavailable. The interface is clean and easy to navigate. I highly recommend this platform, especially for smaller businesses and startups.

Cons

On some occasions, we have experienced delays in receiving much-needed editor and supplier management changes, even after a couple of feature releases. While the review process and audit trail are satisfactory, there are certain areas where change control falls short. Requesting approval to create drafts, risk assessment features, and accurately tracking changes between versions could be improved. At times, the system displays large portions of text as removed and replaced, even when only a few changes were made. It also occasionally presents all changes in rich text code, which is not easily readable for most users.

Pros

The document control and revision workflows in Qualio are intuitive and user-friendly. It's really nice that the application is entirely web-based which allows portability without the need for desktop software or storage.

Cons

It would be a significant advantage to have collaborators working on the same document. Additionally, the editor often fails to use the full width of the browser, making editing challenging in certain cases. The absence of a dark mode is my most requested feature. As there is a substantial amount of documentation involved in medical devices work, it becomes cumbersome to work on Qualio for extended periods without this feature. While I have used Chrome extensions as a way around, a native solution would be much more seamless. I kindly request the introduction of a dark mode for those software developers, like myself, who spend days working on Qualio. Furthermore, the page timeout can be frustrating when working on multiple documents concurrently throughout the day. Although I have noticed that upon re-login, I am often directed to the page I was originally working on, this has not been consistently reliable. Lastly, it is not possible to exit an attachment preview without scrolling to the top of the window and clicking the X. This can be quite frustrating, especially when viewing multi-page Word or PDF documents. In most cases, I end up downloading the attachment to preview it, simply to avoid scrolling all the way up to close it.