Qualio Reviews

“The solution to management of QMS activities and Events

Pros

Qualio has been continuously improving every quarter to meet customer needs by incorporating suggestions for improvements provided by customers and aligning with current GMP regulations.

Cons

In order to fully enjoy the benefits, I had to quickly get used to the changes. There are so many great features that shouldn't be missed out on.

“Quality Review

Pros

The greatest advantage of Qualio is that it allows me to customize everything according to my own operations. Additionally, their support team is exceptional.

Cons

There is room for improvement in the document management aspect. Resonance Health has encountered numerous issues where individuals with access to create drafts did so without prior permission and without any genuine need for new documents. This creates difficulties in maintaining log control within Qualio.

“Good but could be great

Pros

I find Qualio super easy to use, with the exception I'll mention below. It does a great job of reminding me about pending tasks that need completion. With a little instruction, it's easy for anyone to pick up. The onboarding process was smooth.

Cons

The word processing component can be annoying at times. While it is designed for ease of use, I find that Qualio's word processing unit lacks certain features compared to Microsoft Word. Firstly, the toolbar is quite minimal, and I would like to have more formatting tools at my disposal. Secondly, the formatting in the online word processing is poor. I constantly have to export the documents to ensure that my worksheets aren't fragmented across different pages. It would be beneficial to have some sort of preview for page alignment, so that I don't have to repeatedly download a PDF when formatting worksheets.

“My review for Qulaio

Pros

Although I haven't been using it for long and haven't explored all its features, I haven't encountered any major issues so far. I also like being informed about the changes that have been made. We plan to use it for training in the future and value your dedication and cooperation when needed.

Cons

Change control has improved for us, thanks to your support. So no complaints.

“Qualio disappointing

Pros

I really like the Document Lifecycle management and the control it provides over documents. It would be beneficial to have the option to create separate libraries, such as one specifically for Technical Documents, rather than relying on tags.

Cons

In terms of cost, I find that Qualio doesn't offer much value when compared to manual systems. Most tasks in Qualio require the same level of effort as a manual system, with the exception of document control and lifecycle management (although some software does offer version control!). I'm also disappointed with the price increase implemented last year, and the fact that Qualio couldn't negotiate or provide sufficient justification for it. We are actively exploring other suppliers as a result.

“Qualio Implementation

Pros

I rely on Qualio for document control, supplier control and CAPA control.

Cons

The process of setting up the system for our specific use turned out to be more complex than we initially thought.

“SdNcenter's review

Pros

Qualio is a user-friendly system that is easy to set up and meets all ISO 13485 requirements.

Cons

The structure and hierarchy of documents are not clearly visible which makes it impossible to copy event configurations from Sandbox into PROD.

“Qualio review

Pros

One aspect I love about Qualio is its user-friendly interface. It excellently manages version control and facilitates a smooth review process.

Cons

Qualio fails to retain resolved comments. When I mark a review as completed in Qualio, I do not receive any email notification. Adding multiple rows at once to an existing table is not possible; only one row can be added. Additionally, I am unable to copy content across multiple rows. There is no functionality to replace one character string with another. Qualio also lacks the ability to notify if a specific reviewer has completed their review or allow comments from a particular reviewer once they have completed their review. Filtering comments from a specific reviewer is not possible, and it's not feasible to add multiple rows in a table. All users should have visibility of all documents in all states. Lastly, deleting comments is not an option.

“Start up company with Qualio

Pros

I value the excellent customer service, the ease of initial installation and the sandbox feature.

Cons

The Suppliers module could benefit from more well-organized implementation of improvement suggestions.

“Qualio Implementation, QMS Creation, and ISO Audit.

Pros

Qualio is simple yet packed with great features which makes it a versatile platform.

Cons

While the current document formatting is decent, there is room for improvement.

“Qualio user review

Pros

The ease of navigation in Qualio is impressive, and the help center is a valuable resource that provides guidance at every step.

Cons

I am not fond of the system's lack of flexibility when it comes to document control and user permissions.

“Qualio for biotechnology

Pros

I find Qualio easy to use, and it ensures compliance with FDA, CE and TGA requirements for QMS.

Cons

There is nothing to complain about. The team at Qualio actively listens to customer feedback and implements requested changes.

“Easy to use

Pros

Qualio is user friendly and offers suitable training options and electronic signatures.

Cons

My experience with Qualio has been positive so far. I have no complaints and like everything about the platform.

“User experience

Pros

Making updates to event forms is a simple task in Qualio.

Cons

The inability to view comments and detailed activity trails poses audit trail and compliance risks.

“Qualio is AMAZING!

Pros

Qualio's electronic sign-off feature ensures that staff members complete their tasks, and I also like the ability to add tests as needed.

Cons

It would be helpful to have document folders to organize materials separately.

“Needs to have watermarks

Pros

This tool is simple and lacks complexity.

Cons

The capability to export content is limited.

“Reviewing Qualio

Pros

In my opinion, Qualio is a valuable tool for improving staff training within the company.

Cons

I believe Qualio could enhance its visual appeal.

“Customer Support

Pros

I had an amazing experience with the Customer Support team, as we used to have regular meetings.

Cons

The complex processes of Qualio were not well received by my customer support team, as they found the platform to be non-user-friendly.

“Quality is in it's name and it delivers!

Pros

Over the years, we have witnessed Qualio's platform grow. They have a dedicated team that strives to provide a product that meets client needs. They continuously improve upon previous versions, ensuring a seamless workflow at a reasonable cost. The service team is responsive and actively works on implementing necessary changes when a feature is unavailable. The interface is clean and easy to navigate. I highly recommend this platform, especially for smaller businesses and startups.

Cons

On some occasions, we have experienced delays in receiving much-needed editor and supplier management changes, even after a couple of feature releases. While the review process and audit trail are satisfactory, there are certain areas where change control falls short. Requesting approval to create drafts, risk assessment features, and accurately tracking changes between versions could be improved. At times, the system displays large portions of text as removed and replaced, even when only a few changes were made. It also occasionally presents all changes in rich text code, which is not easily readable for most users.

“Good but could be better

Pros

The document control and revision workflows in Qualio are intuitive and user-friendly. It's really nice that the application is entirely web-based which allows portability without the need for desktop software or storage.

Cons

It would be a significant advantage to have collaborators working on the same document. Additionally, the editor often fails to use the full width of the browser, making editing challenging in certain cases. The absence of a dark mode is my most requested feature. As there is a substantial amount of documentation involved in medical devices work, it becomes cumbersome to work on Qualio for extended periods without this feature. While I have used Chrome extensions as a way around, a native solution would be much more seamless. I kindly request the introduction of a dark mode for those software developers, like myself, who spend days working on Qualio. Furthermore, the page timeout can be frustrating when working on multiple documents concurrently throughout the day. Although I have noticed that upon re-login, I am often directed to the page I was originally working on, this has not been consistently reliable. Lastly, it is not possible to exit an attachment preview without scrolling to the top of the window and clicking the X. This can be quite frustrating, especially when viewing multi-page Word or PDF documents. In most cases, I end up downloading the attachment to preview it, simply to avoid scrolling all the way up to close it.

“Easy to use and integrate with JIRA

Pros

I like the integration options, ease of use, flexibility of the system and the excellent customer support.

Cons

It would be beneficial if Qualio provided more consulting support when needed by clients. Additionally, the cost associated with running the system going forward is quite high.

“Qualio has potential

Pros

One aspect I particularly like is the version control of documents and the ability to make minor changes without requiring re-training. The customer service is exceptional, quickly addressing any issues or queries.

Cons

The 'compare against' function in Qualio proves to be unhelpful as it often highlights entire sections of text instead of specific changes. Additionally, it displays code when modifications are made to tables or images. Another limitation is the inability to directly control revisions for templates. When templates are updated, changes within sections must be manually applied to documents in draft.

“The best app for using your and reviewing your documents during your work.

Pros

The interface provided by Qualio is what I like the most. It's user-friendly, easily accessible, and has shown unbelievable development over the years.

Cons

I have been thoroughly impressed with Qualio as I have not encountered any issues or concerns while using it daily at work.

“Decent QMS support system

Pros

I value that all the essential functionalities like document management, CAPA, complaint handling and supplier management are available in the system. The referencing between events and documents works seamlessly. It's also relatively easy to customize templates and certain workflows. I also like that system improves regularly and they pay attention to provide validation documentation.

Cons

There are certain features that require more control, such as the implementation of new Event templates. This can significantly impact the quality system, yet there is no established workflow around it. Anyone with the appropriate access level can make changes without review or approval. The formatting of documents can also be inconsistent and challenging to work with at times. Lastly, there is a limitation when it comes to migrating from the sandbox to the production instance.

“Great Experience

Pros

I absolutely love using Qualio because of its user-friendly nature and modern system design. Qualio consistently makes improvements to enhance efficiency. Their responsiveness to inquiries for product enhancements or general support questions is outstanding.

Cons

Thus far, we have not encountered any significant problems with Qualio.

“Qualio for Biotech

Pros

Qualio ensures a smooth transition from initial inquiry to product handover. Implementing Qualio at my company was critical, and the system's ease of use and implementation were top priorities. I wanted employees to feel comfortable using the software as it will allows them to focus on creating documentation and other tasks without worrying about software navigation.

Cons

Like any system, there are always desired features that one wishes existed. However, Qualio does an excellent job of accepting ideas and gradually implementing them.

“Qualio to manage SOP DOP

Pros

Managing document versions with version history is easy. The document control in Qualio is excellent.

Cons

It can be frustrating when viewing version differences in Qualio as it occasionally displays HTML code-level changes in the document, which is irritating to navigate.

“Qualio is a great flexible QMS tool for small companies

Pros

I have had a great experience with Qualio's customer service, and the onboarding team was very helpful in quickly setting up the system. The flexibility of the system allows for customized processes using their Events feature, and I'm eagerly looking forward to implementing their new analytics features. The change control process is simple and intuitive.

Cons

When comparing Qualio to other eQMS systems, I have noticed the absence of certain basic functionalities. For instance, change control can only be applied to one document at a time, whereas most eQMS platforms allow for revising multiple documents simultaneously. Unfortunately, the system contains bugs across all modules, and the editing and tracking changes tools can be quite tedious and burdensome. Additionally, their design control module is primarily a requirements management tool and does not effectively assist with design control.

“Choose Qualio for your eQMS needs

Pros

Qualio is easy to implement, maintain, deploy and use. The administration and implementation processes are simple too.

Cons

Similar to any QMS, there are minor areas that could be improved. It's great to see continuous improvements being made to the editor. One significant impact could be achieved by tailoring it to "manager" users, allowing them to view their employees' training on procedures, assign documents for training, and more, without having to rely on system administrators.

“A Great Quality Management System to get you started.

Pros

Qualio offers a fantastic user interface for creating, editing, reviewing, finding and extracting documents from a reliable document control system. This positive experience extends to their events module, where I can personalize audit and risk functionalities to align with my company's quality journey. The customer service, both during the platform induction and for everyday queries, is exceptional. The platform's help features make it easy for me to find quick assistance, and the regular webinars provide valuable insights into upcoming improvements in my Qualio experience. The sandbox environment is the best as it allows me to experiment before making any irreversible changes in the live environment.

Cons

While Qualio has been making daily improvements, there are still some sticking points in the document creation journey. The experience with creating, reviewing and approving documents is still lacking in terms of ease of use. The supplier event module is also relatively new and not yet a fully polished product, but it's moving in the right direction.

“Easy to Use

Pros

Qualio allows me to keep all my documentation and training in one place, making it organized and easily modifiable when needed.

Cons

The assignment of permissions can be somewhat confusing, and the change control process is longer than necessary for our company's needs at this stage.

“Qualio is the Perfect eQMS - Simple and easy to use

Pros

Having all documents maintained electronically in a single system is a game-changer. I managed a manual QMS for over 13 years, and while it was manageable, Qualio has made it so much easier! The change control feature and Training module are huge bonuses, especially considering they were initially done manually for all those years.

Cons

In the beginning, the document editor in Qualio felt cumbersome, outdated and difficult to use. However, Qualio has made significant improvements to the document editor, resulting in a much more user-friendly experience for creating and editing documents.

“User

Pros

The platform is easy to use. I can sort and search for keywords, and it automatically notifies users of any new training.

Cons

I am unable to watch training videos within the platform. Only certain users have the ability to create CAPAs, whereas in my previous experience with VeevaVault, any user could create them. I haven't received reminder letters for almost overdue training, although it's possible that I may have missed them.

“Always support, continuous improvement and system is really easy to use

Pros

It's flexible and can be customized according to the company's requirements.

Cons

The document editable format still has some limited functions.

“Qualio

Pros

The best feature for me is the ease of use.

Cons

From my perspective, I haven't come across any issues when using Qualio.

“A useful tool

Pros

This software is incredibly useful for providing security and organizing all company documents, which is a major advantage.

Cons

Sometimes, the training documents are unreasonably complex even though they can convey the information in a much simpler way.

“Qualio review

Pros

Templates are invaluable in guiding content creation across the organization. Events are great for managing approvals and maintaining evidence.

Cons

The training module lacks a matrix-like status feature that shows the relationship between documents, their usage and training requirements/status. The document identification doesn't allow for using predicate quality system document numbers.

“An excellent software for newer startups focused on Quality.

Pros

The e-QMS feature, along with the Adobe integration, makes it an eco-friendly and high-quality QMS. Drafting, reviewing, approving and managing changes are intuitive.

Cons

It's frustrating not being able to preview the exported PDF and makes it difficult when working with data table entries.

“AMM Qualio Review

Pros

The user interface is excellent which makes it easy to train new users on how to navigate Qualio. The file organization and linking capabilities within documents are impressive.

Cons

I'm not a fan of the change control history only allowing me to see the latest change control. If I want to view previous change control history for older versions of a document, I have to create a draft and delete it once I'm done.

“Qualio customer review.

Pros

I find it easy to follow the directions and create new procedures, forms and events. The system's search function makes it easy for me to find any information and approve and review documents.

Cons

Creating forms in landscape format, especially when aiming for a one-page form, is not easy. Additionally, there's no option to customize the font.

“Not efficient to run report

Pros

It thoroughly documents all changes and updates.

Cons

Despite having the data in Qualio, I can't easily run or access reports. It would be great to have the ability to run table reports and export the information into an Excel sheet.

“Excellent solution for most quality management systems

Pros

With almost endless configuration capabilities, Qualio allows the creation of documents and events that perfectly align with your QMS, eliminating the need to rebuild your QMS to fit the software.

Cons

The inability to easily swap out an approver when they are unavailable is problematic. Currently, I have to revert the document to draft, change the approver and then reroute the document.

“Great way to manage quality

Pros

Qualio is user-friendly, provides data storage and offers easy access.

Cons

There is room for improvement in the document creation process...

“A User-friendly and Efficient System

Pros

Qualio is incredibly easy to use, featuring a streamlined interface that anticipates the user's needs. This streamlining significantly reduces the time required for creating, editing and accessing documentation securely. Plus, it doesn't require detailed training or a long adjustment period.

Cons

While there are a few areas that could benefit from small cosmetic and quality of life improvements, they are exceptions rather than the norm and don't significantly impact the system's value.

“Qualio set up and execution

Pros

The user-friendliness of Qualio is remarkable, and the onboarding team is amazing! They provide help throughout the entire process. Having access to Quality specialists is a major advantage, and both the onboarding manager and Quality specialist have been knowledgeable, patient and fantastic. They take feedback positively and share it with internal teams.

Cons

Regarding the Complaints module, I shared feedback with the Qualio team about having editable UDFs. There is room for improvement in document collaboration. It would be beneficial to have the ability to type in a tag instead of selecting from a drop-down list. In the drop-down, it would be useful to categorize the tags. For templates, it would be convenient to link them directly to documents. Additionally, it would be great if forms had revision control and could automatically stamp the form number instead of requiring manual addition.

“Customer Questionnaire

Pros

Qualio exceeds all expectations with its aesthetically pleasing interface, user-friendly experience and excellent support, all at a competitive cost. Working remotely has become the new normal due to Covid, but it's important to acknowledge the years of employees being tied to physical locations. With Qualio, we can now make our products available worldwide, providing some stability during economic downturns in the US.

Cons

I have noticed that there isn't a clearly defined way to provide feedback to the Qualio team for improvement suggestions. While my ideas have been addressed by Qualio, I believe there should be a ticket system in place to gather feedback on suggestions. This system could be implemented within Qualio and assigned to the IT department. The idea can then go through an approval or denial process, after which the ticket can be closed. It's a simple solution that would streamline the feedback process.

“Easy to use eQMS

Pros

We have discovered that Qualio is easy and intuitive for non-expert users to navigate. By directly incorporating our most common forms into Qualio, we have eliminated numerous minor errors, ultimately saving our Quality Assurance team a significant amount of time.

Cons

It took us some time to properly set up our training, partly because we weren't clear about our goals. Also in the start, the timing and content of updates were somewhat confusing. However, the introduction of planned and notified release schedules has significantly simplified and improved the user experience.

“Qualio Review

Pros

As the best document management system, Qualio fulfills all our requirements regarding ISO standards and our company's specific standards. It is highly configurable, boasts a user-friendly interface, facilitates controlled documentation and simplifies collaboration with external parties.

Cons

Personally, I don't have any dislikes, but it would be valuable to gather feedback from current users when incorporating new features or releasing patches. This way, the new features or releases can include the functionalities that are most requested by end users.

“Extremely satisfied with Qualio

Pros

Compared to a manual QMS, Qualio has made the entire quality system management process very pleasant. From the initial purchase to implementation and going live, we received great support at every step.

Cons

During the implementation process, I encountered some hiccups due to Qualio's change of employees. The management of document creation still has room for improvement, as the text modification capabilities are quite limited compared to tools like Microsoft Word.

“Qualia is the Best Software for Documentation

Pros

Qualio offers a secure login/access process that can be customized to align with our specific protocol needs. The training process is also commendable, as it provides a clear understanding of one's progress through the training modules. Searching for documents is easy now which makes Qualio an excellent software for Good Documentation Practice (GDP).

Cons

I find it slightly inconvenient to switch from one page to another while reading a document.