JoinBrands Reviews

“Unpaid Creators and Misrepresented Billing Practices — Documented Experience with JoinBrands

Pros

What we liked most about JoinBrands was the creators themselves — talented, professional, and easy to work with. Unfortunately, the platform’s handling of payments undermined what could have been a great collaboration. JoinBrands charged $3,600 instead of $1,800 for three creators at $600 each, then failed to pay those creators.

Cons

Several online posts about JoinBrands read suspiciously like company-generated or incentivized testimonials. Even before our campaign began, multiple creators privately told us they were hesitant to work with JoinBrands because of past non-payment issues. We proceeded anyway, assuming the creators would be protected since we paid the platform directly. Instead, JoinBrands charged $3,600 instead of $1,800 for three creators at $600 each, and failed to pay those creators. When we raised the issue, the company retroactively reclassified our projects as “retainer subscriptions” — a term never disclosed prior to billing — and later offered a refund “as an apology.” We accepted the refund only on the written condition that the creators would be paid, and we retained full chat transcripts confirming this agreement. Creators were still not paid, including at least one who was pregnant. We are now filing formal reports and preparing to directly compensate the unpaid creators ourselves, while compiling all documentation for regulatory review. If you’re considering working with JoinBrands — as a brand or a creator — review all terms carefully and verify payment procedures directly before sending funds or completing work.

“Unreliable service and unauthorized charges

Pros

Platform concept seems useful in theory, connecting brands with creators.

Cons

I never received the video I paid for, even 12 days after the deadline. I had to chase repeatedly for a refund, and they refused to cover the shipping costs I spent sending the product. They also cancelled my order without asking, reassigned it to another creator, and charged me again without my consent. Support is mostly automated AI reps, and the only real responses I’ve received were after leaving public reviews.

“Offers exceptional service

Pros

JB works exactly as we expected. Unlike many other similar platforms, it is reliable, robust and has a large pool of creators. Plus the customer service is top notch too.

Cons

Honestly I do not have many negative things to say. I would definitely recommend it to anyone who needs content for social media.

“Provides really good service

Pros

It is pretty easy to use with number of creators to choose from. And any issues or questions we had were quickly handled by the customer support team.

Cons

There is really nothing to complain about. It is great for what we need as a brand.

“Budget-friendly with a user-friendly interface

Pros

joinbrands software is pretty user friendly. Also I really like how the campaigns are structured to communicate brand messaging to creators properly. Plus the variety of creators is great and when I publish a campaign, I typically get around 200+ applications which is easy to manage. The creators portfolios and reviews from brands they have worked with make it easy to assess their suitability. I have also had the chance to book time with a representative to get advice on Social Blasts and I found out about new promotional offers too.

Cons

Occasionally creators are not responsive. However it keeps track of project timelines and allows brands to drop creators who do not meet their deadlines. The downside is that you have already sent them your sample product which becomes a loss. Another issue is that it does not make use case studies available which is a missed opportunity. Also it would be great if they could present data without necessarily revealing the brands. And it is concerning that this is not a priority because proof of outcomes is important for members to make informed decisions and trust that it creators deliver results.

“Packed with a great set of tools

Pros

The thing I like the most is that no subscription fees are needed, as you just pay for what you need when you need it.

Cons

Well the influencer fees are a bit high and I wish they would lower them.

“Perfect for growing your brand's credibility

Pros

One benefit I noticed is that it is really simple for brands to connect with content creators and get the content they need.

Cons

Nothing much to say but the auto approval tool ends up benefiting creators who delay their content submissions.

“Great for both content creators and brands

Pros

JoinBrands has totally changed how brands and creators collaborate. As a creator I love how user-friendly the platform is as finding campaigns, applying and getting paid has never been easier. Also the range of opportunities is great too and the brands I have worked with have been professional and reliable. And for brands it is a treasure trove. You get high quality, authentic UGC that really resonates with audiences. Plus the process from product delivery to approvals is very much streamlined. So if you want an easy way to monetize your creativity or grow your brand with real content, I would say JoinBrands is the place to be. Just ask for Jovan and he will take care of you.

Cons

I have not found any downside to the platform yet.

“Excellent for user-generated content

Pros

They offer great service and help us build strong relationships with influencers.

Cons

Everything is good but I feel like the pricing is a bit on the expensive side.

“A top platform to find UGC creators

Pros

The good thing is that they have a huge library of UGC creators across different age groups. I love that you can invite creators to your campaign or they can apply to yours. Plus the platform offers a variety of creators which allows you to work with both less and more experienced ones. I also want to highlight Jovan's exceptional support as he helped us set up our first campaign, walked us through the entire process and answered all our questions. Thanks to him starting with the platform was an easy choice.

Cons

We have not faced any major issues so far.

“Among the best platforms for UGC

Pros

Communicating with creators is so easy now and Nick's support was amazing. We have already completed two campaigns and I plan to keep using the platform.

Cons

Sometimes creators take longer than we expected to create content and miss deadlines. Also there is no option to upload images in the chat with creators.

“Wonderful experience but support needs improvement

Pros

I must say the ease of use it offers is definitely worth praising.

Cons

One thing I have noticed is that the support response times can be inconsistent.

“The most affordable and user-friendly option

Pros

We chose JoinBrands because it is user friendly and affordable. Also we love that we only pay for what we need without being locked into a contract with monthly fees. Plus it is easy to submit campaigns and find the right creators.

Cons

So far I have not come across anything that I found as a con.

“Loved it

Pros

As a marketer finding UGC creators can be tough but JoinBrands has made it so much easier. Also they offer verified and experienced creators who do great work. And the whole process is simple, transparent and I am so glad I found them.

Cons

There is nothing that stands out to me as a dislike.

“Excellent service

Pros

JoinBrands has proven amazing for us to find content creators that match a brand's values. Plus posting campaigns and setting clear expectations for the content are easy. The customer service is also amazing as quick responses and a real willingness to help us anytime with any questions.

Cons

No complaints to share from my side for now.

“Ideal for small businesses collaborating with creators

Pros

It is perfect for small businesses looking to work with creators. Also in the past it was so expensive and time consuming to find creators on our own but JoinBrands makes it a lot easier for us.

Cons

The software is so easy to use. I mean what is not to like about it?

“Offers the best assistance when in need

Pros

I had a call with Nick and he helped me understand how JoinBrands could benefit our goals. He was very transparent, walked me through the best options for our brand and answered all my questions. Thanks to him we are now moving forward with the next steps that will help our company.

Cons

Not much to dislike. Though the subscriptions can get a bit pricey but I must say the service is definitely worth it.

“Exceptionally great customer support

Pros

JoinBrands makes it very easy for us to find high quality content creators at an affordable price. Also the entire process from sourcing to execution was smooth and simple.

Cons

I have not found anything I did not like about it.

“Simple and effective

Pros

Here you can find lots of good quality influencers and I find it very easy to use.

Cons

There is a limited number of revisions allowed for brands which is frustrating to me, mainly when an influencer has not done a good job.

“Completely changes the way you build brand awareness

Pros

Among all influencer/content creator platforms, JoinBrands is doing a great job. Also their support team is amazing and you can expect high quality content at a fair price. I highly recommend it to anyone looking to increase brand awareness and build social proof.

Cons

You might need to be a bit patient when waiting for content from creators as I noticed that not all of them work at the same speed.