Mailchimp Software

Mailchimp Software Reviews

Total 4103 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KE

Kaila E.

Non-Profit Organization Management, N/A employees

Less than 6 months

5.0
December 2023

super simple to use

Pros

At first, I found the platform a little intimidating but once I spent some time with it, it became incredibly easy to use.

Cons

I honestly don't have any complaints at all-I love it. It's perfect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG

Morgane G.

Restaurants, N/A employees

Less than 6 months

4.0
December 2023

Useful contact history and ad management

Pros

One feature I really value is the ability to access a complete sending history for each contact. I also find the Google Ads management capabilities very useful.

Cons

On the downside, we can't attach files to our email campaigns with our current offers based on the company's visual template and a lot of options are still unavailable in the basic version.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

NG

Nicole G.

Consumer Goods, N/A employees

Less than a year

5.0
December 2023

quick setup and familiar workflow

Pros

Setting everything up was simple for me and I felt comfortable with the layout almost immediately because it followed a familiar and conventional structure.

Cons

One issue I ran into was that it was sending duplicate emails.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Software, N/A employees

Free trial

5.0
December 2023

powerful email campaign tools

Pros

I like that it provides user-friendly email marketing features through a clean and simple interface. With it, I can easily create, manage and track email campaigns without unnecessary complications.

Cons

A drawback for some users is it's pricing structure.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Marcel H.

Marketing and Advertising, N/A employees

More than a year

4.0
December 2023

polished campaigns and tracking

Pros

Building a professional-looking campaign is simple with the drag-and-drop editor. All your contacts stay organized in one place and you can clearly see who opened the campaign.

Cons

We really haven't run into any downsides. It feels very well developed and you can even add HTML if needed.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Retail, N/A employees

More than a year

5.0
December 2023

ahead in email design

Pros

Back when most email builders still felt frustrating and awkward, it was already setting the pace with its drag-and-drop email design interface. That made it really simple to build attractive emails and campaigns without a lot of hassle. They've kept improving the editor over time and have continued to stay ahead of competing platforms.

Cons

At first, the automation workflows weren't as developed as what some competitors offered. Since then though, they've made major improvements to both the automation features and the interface and that gap has largely been addressed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Software, N/A employees

Less than 6 months

5.0
December 2023

handy tool for email campaigns

Pros

Using this software has been easy and it lets us send and schedule bulk emails for our marketing campaigns without much hassle. Copying existing campaigns and making changes is also simple thanks to the campaign editor.

Cons

The segmentation features still need some work. It can be difficult to build segments properly and make sure there isn't any overlap between certain lists.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BD

Bishal D.

Computer Software, N/A employees

Less than a year

5.0
December 2023

Its templates save time!!!

Pros

it has been my go-to for a lot of clients who don't need a server but still need reliable email services. Setting up templates and sending emails is really easy and I don't have to deal with configuring any SMTP servers.

Cons

It works well overall but the cost can climb pretty quickly if the subscriber list grows or isn't managed carefully.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JB

Joel B.

Religious Institutions, N/A employees

Less than a year

5.0
December 2023

drag-and-drop email builder

Pros

The click-and-drag tools are probably my favorite part especially paired with the recommended templates. They make putting together polished emails really simple.

Cons

Every now and then, editing an email slows down or lags a bit which can get frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

TH

Tre H.

Professional Training & Coaching, N/A employees

Less than 6 months

4.0
December 2023

user-friendly and client-focused

Pros

My experience getting started with this software was very positive because it felt easy to use from the beginning. I didn't need any technical expertise to make it work for my business and I found the client engagement features especially useful for staying in touch regularly. I also think the pricing is quite affordable.

Cons

One thing that could be better is the design and template selection since the options are pretty limited and there isn't much room to customize them.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

EZ

Emin Z.

Computer Software, N/A employees

More than a year

5.0
December 2023

powerful email design and insights

Pros

For me, launching campaigns is very easy, from importing email lists to designing the emails themselves. I also find the reporting and analytics screens genuinely useful after campaigns are sent. The integrations with tools like WooCommerce, Shopify, Canva and others are another major advantage.

Cons

The interface still has room for improvement. The working area feels a little cramped because of the menu and it would be better if it offered a full-screen option, similar to the email template design screen.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LC

LaMeshia C.

Marketing and Advertising, N/A employees

More than a year

4.0
December 2023

more powerful than before

Pros

When I first used it for email marketing, I had a really positive experience. I already liked earlier versions of the platform years ago and I think it has improved significantly since then. Although I've moved on to other solutions, I still recognize how much more capable and polished it has become.

Cons

I just can't get into the beta versions that are available now.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Music, N/A employees

Less than 6 months

5.0
December 2023

free start with great email marketing

Pros

One of the biggest advantages for me is that I was able to get started without spending any money.

Cons

it's email marketing features are really good and work well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JJK

Joseph Junior K.

Computer Software, N/A employees

More than a year

5.0
December 2023

Efficient email campaign setup

Pros

Importing contact files is very convenient in my experience and I appreciate how quickly the emails are sent once everything is uploaded.

Cons

Getting started can be a bit tough because the setup is somewhat complicated and the plans are expensive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

IA

ibrahim A.

E-Learning, N/A employees

Less than a year

4.0
December 2023

automation and wordpress integration

Pros

What I appreciate most is the email automation and scheduling functionality. I also found it very easy to integrate with my WordPress website.

Cons

The only thing I didn't like is that incoming emails are not received instantly.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

LG

Lloyd G.

Pharmaceuticals, N/A employees

More than a year

4.0
December 2023

clean email design workflow

Pros

Designing simple yet visually appealing emails takes very little time for me and reusing them is just as easy. Even if I switched to another email platform, I would probably continue using this one for its design capabilities.

Cons

It still doesn't connect with our CRM which would have made automated emails and funnel setup a lot simpler.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

KB

Katie B.

Retail, N/A employees

Less than a year

5.0
December 2023

templates for every campaign

Pros

The ready-made templates have been a huge benefit for our team. We use them for newsletters, promotions event announcements, reminders, transactional emails and much more. We were able to get everything running quickly without having to design anything from scratch and we also appreciate how easily it connects with most major software platforms.

Cons

There is not much to complain about overall. Every now and then we run into a small bug, usually on the sign-in page or in the reporting section.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RB

Robert B.

Restaurants, N/A employees

More than a year

5.0
December 2023

campaign live in minutes

Pros

Setting everything up was incredibly easy for us and we had our first campaign running within just a few minutes.

Cons

At the beginning, importing our contacts took a little longer than expected but that was on us because we didn't follow the instructions properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BC

Brittani C.

Mental Health Care, N/A employees

More than a year

3.0
December 2023

simple and user friendly

Pros

I find the platform simple to use and very user-friendly overall.

Cons

I just wish more features were accessible.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

MW

Maryann W.

Real Estate, N/A employees

More than a year

5.0
December 2023

customizable templates are fantastic

Pros

As a small business owner, I found the setup process simple and easy. My favorite feature is the customizable templates which have been incredibly valuable for creating professional-looking campaigns.

Cons

Things got frustrating once they began restricting features and charging extra for custom templates and other options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10