Ontraport Reviews

“Powerful automation and email

Pros

Ontraport is incredibly functional. The email marketing campaigns work super well with great deliverability and the automation features are very powerful.

Cons

The email designs look like they're from a different decade and finding your way around the tool is confusing. It definitely takes time to get the hang of it. I also really need a way to see where my website visitors are coming from.

“Excellent all-in-one support

Pros

Their support is out of this world! It's impressive to have such a well-developed, all-in-one solution backed by a team that answers quickly and reliably.

Cons

I'm honestly drawing a blank on what they could do better right now.

“easy-to-use templates

Pros

I think the variety of templates and how easy it is to use are definitely among its best features.

Cons

Every so often, I felt like I was doing the same thing again and again. I also had to check a preview of every email since the finished one never matched what I saw while I was putting it together.

“Intuitive automation

Pros

The automation system has a slightly different approach than some tools but it makes sense and is surprisingly intuitive once you start working with it.

Cons

It doesn't have the self-operating tasks that would really help me out. I suppose other types of companies might be fine without them but my operation needs them.

“All in one but relatively costly

Pros

This tool lets me automate and optimize my entire marketing strategy. I can handle social media, email ads, A/B testing, track website visitors for better conversions and analyze the results.. all in one place.

Cons

My biggest issue is that it's pretty pricey. Other than the cost, I haven't had any serious troubles with the software.

“User-friendly platform

Pros

What I liked most is how user-friendly it is. You can send marketing emails in just a few clicks, manage your leads and keep track of sales effortlessly.

Cons

We needed more complex controls for our automated processes and this was missing them. That's the primary reason we packed up and moved to a different customer system.

“helpful training videos

Pros

The training videos and customer support are top-notch.

Cons

I truly can't come up with a single thing I dislike about it.

“poor for nonprofits

Pros

Email marketing, landing page creator and even the ability to text donors are fantastic. My nonprofit initially used a portion of a for-profit account to save money but we've since moved to a dedicated donor management system.

Cons

This is a terrible choice for charity work. We had to build our own entire system for handling donors from the ground up. Using Stripe for payments worked but we wanted built-in options, like letting contributors pay the service charges.

“Great automations

Pros

The automations are great. You can build entire campaigns that automate a whole series of tasks and triggers from a single place.

Cons

It doesn't link up with many of the other apps my team relies on. The analytics screen and the way it displays your data isn't as sharp as what you get with a platform like Keap.

“Simple and effective for email list management

Pros

Collecting data is simple. Seeing how many people opened and clicked is a huge help for managing an email list.

Cons

A couple of the progress trackers don't always function properly. It's intermittent but I recently had a problem with my text messages. I will give a shout-out to Chase, though, who was awesome and helped me get to the bottom of it.

“Outstanding sales page designs

Pros

Their sales page designs are outstanding and incredibly easy to create and set up! The very first funnel I built generated thousands of dollars in sales within just a few days.

Cons

I really didn't get along with their contact system when I tried it. It felt bulky and disorganized and I wasted so many hours fixing mistakes by having to remove and then add contacts again.

“Helpful tracking

Pros

The email management and sales data tracking are incredibly helpful and critical for my business. There were a lot of tools I didn't use which were probably better suited for a larger company.

Cons

You end up paying for a huge bundle of tools, even if you only need one or two. If you just want to manage your email list, there are cheaper places to go. But for running your entire client operation, this could be a solid pick.

“Great support

Pros

Honestly, I'm not the best at using Ontraport. So the biggest pro for me is the exceptional customer service. Having an expert I can access who can immediately tell me what's wrong with my scripts or automations is a lifesaver, because it can get confusing fast.

Cons

I sometimes have problems using it with certain internet browsers. For example the only way you can change a postcard is if you open it in Firefox which isn't a browser we usually have installed.

“very slow tool

Pros

It served its purpose well for contact management.

Cons

Clicking to a new page always made me wait. The lag was really noticeable every single time.

“Smooth automations

Pros

I love working with the automations and how smoothly Ontraport integrates with other platforms like Google Sheets and Jotform.

Cons

A few parts, like how it handles product stock, could use a much simpler layout. The way it's currently set up feels more complex than it should be.