ReviewInc Reviews

“A treasure of insights with excellent support!

Pros

The data and insights are super valuable but honestly, the personal support really makes the experience. It makes a huge difference and adds so much value to the service.

Cons

There's nothing not to love about this service. The data and insights are super helpful, the dashboard is easy to use and really informative and the personal support is exceptional.

“Excellent customer service

Pros

I had the chance to work with their customer rep and I can't say enough good things about her! She was super knowledgeable and patient, walking me through everything to help me get the hang of the platform for reviews. She really took the time to explain everything in detail so I felt confident and comfortable at every step. She was friendly and professional, making the whole experience smooth and enjoyable. Thanks to her I now feel totally ready to use the platform. Highly recommend her help to anyone who needs it!

Cons

It would be great if they could integrate with more platforms beyond just Facebook and Google.

“Outstanding customer support

Pros

Over the years I've worked with their customer representative which is in Client Engagement, and she's been amazing. She's always quick to respond, super pleasant, and handles all our requests with efficiency and professionalism. Even though I can't see her smile through email, I can definitely feel it in her words. She gives exceptional service every time! She's a real gem, and I'm so thankful for everything she does for EyeCare Partners. THANK YOU!!!!

Cons

Sometimes the website functionality has a hiccup here and there but overall, I really enjoy using the platform.

“Perfect!

Pros

Everything from the platform to customer support is top notch. They're super easy to contact whenever I have questions and everyone's always willing to help. The platform is super straightforward and easy to use.

Cons

I don't think there's anything wrong with it. Everything works well for me.

“Superb software

Pros

The features you get for the price are awesome.

Cons

I cant think of any negative aspects that are within the software's control.

“Overall experience with Review Inc. is good

Pros

Being able to request reviews from our customers through text or email is a game-changer.

Cons

The only challenge is helping customers with the rating process. Sometimes customers don't want to take the extra steps, which can be frustrating.

“A transformative tool with amazing support

Pros

This software is so easy to use and it provides tons of useful data. It's really transformed our company's culture into one focused on service. While we always talk about customer service, putting actual numbers and a scoreboard in front of the team has taken things to the next level. It's helped us get more reviews out there and it's made a huge difference in customers choosing us over competitors.

Cons

Periodic ongoing training would be helpful just to make sure we're using all the features and getting the most out of the platform.

“Very easy and efficient tool

Pros

ReviewInc is pretty easy to set up and use, and their customer support is quick to respond. Having all reviews in one dashboard is really helpful, and being able to create different review flow emails for different situations is a nice touch.

Cons

There are occasional errors in the platform, but the support team is quick to resolve them. Another downside is the "nr4.me" domain, which some people might find spammy when requesting reviews.

“Are your website reviews falling short? ReviewInc can assist.

Pros

They have a great system in place. It's easy to work with and uploading feedback requests is a breeze. The dashboard layout makes it simple to see how things are going, and I don't even have to think about it anymore, I just send out a batch and wait for the responses. It's really been a game-changer for our online reviews.

Cons

Getting started with the right format and layout was a little tricky but once that's set up, it's smooth sailing. Usually, it only takes me about 10 minutes each day to collect and upload all the requests.

“The top review management software! Userfriendly and effective

Pros

It's so user friendly and simple to manage. We work with clients who own multiple businesses at different locations so it's been a huge help to have everything managed in one place. Plus, it's fully customizable with lots of filtering options to get exactly what we need.

Cons

Honestly I haven't come across anything I don't like about this software.

“It delivers great results

Pros

The daily private reviews from our customers are awesome. They let us enjoy the positive feedback and quickly address any negative comments, which leads to even more positive reviews.

Cons

It wasn't able to integrate directly with our program, so we had to send weekly reports manually. But they're working on a solution, and this issue is more with our program not being open-source.

“Couldn't be more pleased with it

Pros

The customer service and support were such a pleasant surprise and surpassed my expectations. The product is seamless and I've already seen growth in my business thanks to the positive reviews we have been able to collect with Review Inc.

Cons

No complaints from me!! I'm very satisfied!!!

“Outstanding reputation management service

Pros

If you're serious about reputation management, this system is where it's at. The software is completely automated and you really don't need to be an expert to use it. It just works.

Cons

I haven't found any problems or lacking in this system.

“Easy to set up and use

Pros

It's super easy to use, works great, and setting it up was a breeze. Plus, the software keeps getting better with constant updates, which is so important these days. Also, the support team is amazing, always there to help. And if you get the rep which I got, you're in great hands. He's honestly the best in the business!

Cons

It works really well. Of course, everyone would love to pay less, but you get what you pay for.

“Amazing software for managing reviews

Pros

The software works really well, and the whole process is fantastic.

Cons

Some areas are a bit hard to find in the menu, and sometimes the grader report doesn't catch all the review sites.

“It is good enough

Pros

1.The support team is always eager to improve the system. 2. The dashboard is amazing. 3. The price is great.

Cons

1. Communication from the ReviewInc team can be a little frustrating at times. I have felt like my issues weren't always heard and the responses sometimes felt like canned replies that didn't really address my concerns. 2. Ease of use. I have struggled with even the simplest tasks, like trying to change the state location on a demo account this week...I couldn't figure it out on my own. 3. I didn't know what Capterra was when I first got the email.

“Effortless review collection!

Pros

The reporting features are really impressive, and the customization options are awesome!

Cons

It took me a little while to fully understand everything, but I eventually got the hang of it.

“Strong and reliable review service

Pros

With so many options, it's super easy to manage reviews across the whole system. It's simple and effective.

Cons

The updates can sometimes be tricky to navigate since the system is so feature-packed.

“Far superior to other reputation management platforms I have used

Pros

The reporting platform is a standout feature. It gives you a ton of useful info and a bigger picture of your reputation. Everything is easy to use and really effective.

Cons

As an agency user, I really wish the audit feature was free.

“Incredibly packed with features

Pros

ReviewInc is packed with useful features. They cover more review sites than any other system I've used, plus they offer email, text and kiosk features for easy review requests. Unlike other products, their email requests always land in clients' inboxes. The detailed reporting, which consolidates all your locations into one easy-to-read report, is awesome. The company is constantly adding new features, which keeps things fresh and innovative.

Cons

The system is packed with features so it can take some time to learn all of them.