Visual Visitor Reviews

“Makes finding new leads easy

Pros

Finding new leads is so easy with their system. I can either visit their site directly or just use the handy toolbar button to look up anyone I need to contact.

Cons

There is nothing I really dislike about the platform. You could say the cost is a consideration but I believe you get your money's worth given the value it delivers.

“great for identifying website visitors

Pros

This tool helps us gather information about the companies visiting our website, so we can reach out to them later with targeted marketing campaigns.

Cons

While it does collect data from our website traffic, the information is not always completely accurate or can be a bit limited because of what's available in user records.

“A first-class platform and team

Pros

Two things really stand out. One the platform itself and second the people behind it, the interface has every feature you could need and is simple to use no matter your experience level and the team is fantastic as they have built a very responsive group. Everyone from sales to support gets back to you quickly with helpful answers, making the whole experience first-class.

Cons

The calendar feature in the lead management section is a little tricky to use smoothly but it is a very small complaint in the grand scheme.

“has a clear dashboard and offers outstanding service

Pros

The main dashboard is clear and simple to navigate. Their customer service is also outstanding, with fast and helpful responses.

Cons

I have nothing negative to report. This product has actually gone beyond what we were hoping for.

“Reliable contact data and great support

Pros

It gives us really useful information about our website visitors, helping our clients spot and connect with potential leads. The platform is also user friendly and the support team is always quick to assist, making setup and daily use very smooth.

Cons

The one small drawback is that sometimes the demographic info like age or salary, can be a bit off. But the most important details like the names and email addresses for follow-up are consistently correct.

“Impressive tool

Pros

I am quite impressed with Visual Visitor. Plus the team gave us great help while setting up several accounts. What amazes me most is how simple it is to use and how accurate the company matches are. We have instant access to all the reports and are really looking forward to trying the new AI Sales Rep feature.

Cons

My only suggestion would be to make the reporting features a bit more powerful and detailed. Other than that, I am very satisfied.

“offers a clear picture of site visitors

Pros

It gives a clear picture of who's coming to your site, identifies exactly which companies are looking around and reveals new, ready to contact leads. Plus it is extremely effective for finding quality prospects and getting real results, providing the important data needed for business growth.

Cons

We have not faced any disadvantages as it performs exactly as promised.

“Simple setup and easy customization

Pros

Getting started was not a problem and customizing it for our needs was just as simple.

Cons

As per me it is a very well-built product with no real issues to speak of.

“questionable and unresponsive business practices

Pros

The system successfully captured email addresses and other contact details for us from our website traffic.

Cons

Their business practices feel very questionable. Such as canceling an account is unnecessarily difficult and they continued to charge me even after I canceled. Support is also unresponsive. They made big promises but did not deliver. I would say there are better, more honest and effective alternatives available.

“Effective visitor identification and tracking

Pros

Their system for identifying website visitors is just as effective as others I have tried. The feature that really sets them apart is the ability to track email opens. I looked at about ten different solutions and no one else offered that. With their own email marketing module on the way, they offer the best value by far.

Cons

In my first six months of use, I have not come across a single downside or problem.

“Exceptional customer service

Pros

The customer service has been exceptional. Even though the technology is user-friendly, their team responds lightning-fast whenever we have a question. They make you feel like you are their most important client. Plus the service delivers exactly what we needed such as core functionality, reliable data capture and a great price.

Cons

My experience has been amazing. In other words, no complaints.

“Daily reports and a great live map

Pros

I really like the daily reports that give me a snapshot of my website traffic. The live map that shows visitor locations is also a great feature.

Cons

Nothing comes to mind. I have only ever had one minor issue and the incredibly high level of support I received to resolve it was a welcome surprise.

“An affordable and reliable lead source

Pros

Visual Visitor tool is very affordable and has become a reliable source of sales for our company. We have generated numerous leads by being able to identify the anonymous businesses browsing our website.

Cons

The tool sometimes cannot pinpoint the exact person visiting our site. Also getting a list of potential matches for the anonymous user is not always useful for moving deals forward in our sales process.