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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TT
Twanna Toliver

Management Consulting, 1-10 employees

More than a year

5.0

“my review”

Pros

Using this feels very easy and the templates are polished and well put together.

Cons

As the business grows some of the more advanced tools feel limited especially things like email marketing and storage.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CC
Cheryl Cheryl

Food & Beverages, 1-10 employees

More than a year

4.0

“So perfect!”

Pros

The drag and drop editor makes building pages really convenient and I can position elements exactly where I want them. It's also mobile-optimized which saves me from having to redo everything for smaller screens.

Cons

A few features still feel missing especially on the blogging side. Some app integrations also let it down because they can be buggy, slow and not all that helpful to the overall workflow.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

PRB
paola robles bens

Computer Software, 1-10 employees

Less than a year

5.0

“design like a professional!”

Pros

There's a free trial, the pricing is affordable and the designs look modern and attractive. It also lets you add useful features like appointment scheduling and live chat. On top of that, the assistant support is very appropriate and helpful.

Cons

The ads and the loading times on mobile devices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KJ
K. J.

Publishing, 1-10 employees

More than a year

4.0

“Quick updates”

Pros

The platform is easy to use, simple to keep updated and the controls feel very accessible overall.

Cons

Something that's been really frustrating is that I can't integrate an optimized newsletter through MailerLite with the software anymore. It doesn't support the domain settings needed to verify the domain the way the newsletter builder requires. Because of that I'll likely have to move away from this soon just to resolve the issue. At this point, I don't see it making the necessary changes and a lot of people in the author community are pretty upset about how little support they've provided on this.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

FF
faheem faheem

Renewables & Environment, 11-50 employees

More than a year

4.0

“affordable builder”

Pros

Working with this software feels very easy because the interface is simple to use. It's also fairly affordable compared to other platforms while still helping you build an effective website. There's a broad selection of design templates and customization tools which makes it easier to create a site that fits your needs. Overall it delivers a very good user experience.

Cons

There isn't a lot to complain about but their customer support could definitely be better. The response to my query took much longer than expected and that delay was disappointing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

CF
Cody Fiehtner

Financial Services, 51-100 employees

More than a year

4.0

“no technical knowledge required”

Pros

It comes with a wide range of tools that make it possible to build a solid website without needing much technical knowledge.

Cons

A frustrating part is that related services like email accounts have to be bought through O365. It would make a lot more sense to include a basic IMAP or POP email option with the domain and hosting package.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

E
Erica

Downtown Mesa Association , 1-10 employees

3.0

“efficient and highly customizable ”

Pros

Overall, a comprehensive tool with fully customizable features. Extremely easy to use for people with little tech experience.

Cons

Wix is helpful, but unless you know what you want, it is very easy to get lost in the overwhelming variety of templates. The customization option is extremely helpful but it can easily go overboard and result in a tacky and unprofessional looking website.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

8

C
Christina

FOCIS Counseling Services, Inc., 1-10 employees

5.0

“Great usability.”

Pros

The tool has so much to offer. I have been using Wix for years when I started my company website and it has been my go-to ever since. Making changes and adding sections is extremely convenient. Navigation around the system is easy and intuitive. Wix has a wide range of templates to offer and amazing customer service staff that never disappoints.

Cons

I have been using Wix for years and I have not encountered any issues with the system’s workability.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

G
Glen

Findlay First Assembly of God, 11-50 employees

5.0

“Excellent website design tool for an affordable cost ”

Pros

We started using Wix to design a professional-looking webpage for our church that would not cost us a small fortune. Wix is super easy to use and offers a great variety of features for a very low cost. It designs a webpage for you within minutes. No hidden charges or false claims.

Cons

I don’t think there are any cons with Wix. What you see is what you get. And they offer great customer support, on top of everything.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

A
Andrea

Rustic Haven LLC, 1-10 employees

5.0

“Powerful web building tool ”

Pros

Super easy to create a webpage with Wix. There is a large variety of templates to choose from and a suite of features to tweak and add things which is amazing. Their customer support is especially commendable, there is nothing they don’t have an answer to.

Cons

I wish Wix offered more online tutorials and easy courses for people with no website building experience.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

K
Kayla

Accretion Digital, 1-10 employees

4.0

“Powerful, customizable tools. User-friendly ”

Pros

Wix works great with any level of understand the user may have. The interface is comprehensive, intuitive and super user-friendly. It allows you to customize content and templates to a great extent and with much ease. I would highly recommend Wix for beginner and intermediate level web developers.

Cons

The Wix logo stays on the website unless you pay to have it removed. A lot of other features also cost extra, while some other vendors offer them in the basic package. Wix works great if you know exactly what you will be needing and do not mind the logo. Overall, good for beginners.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

A
Ashley

Ashleys Events, 1-10 employees

4.0

“Free of cost and truly brilliant”

Pros

In most cases, free versions of solutions only offer limited functions with so many limitations and bugs. Wix is nothing like that. The platform offers a wide variety of dynamic features and tools for users with all levels of expertise.

Cons

There are certain limitations to the amount of information that can be linked to it. I wish it allowed to add my phone number so prospects and customers could call directly with a tap of a button.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

T
Trevor

Triovo, 1-10 employees

5.0

“Great tool for webpage designing ”

Pros

The platform offers a wide array of tools for website building. There are a great many choices for templates. Wix makes learning the system a fun experience. Designing professional, commercial, childrens or personal platforms and adjusting them accurately to the product requirements is an entirely imaginative and adventurous process. The chat feature on my webpage is a great addition, I can get instant help with any queries, or tech learning courses.

Cons

The templates aren’t as customizable as one would like. The options are always updating, can be hard to keep up with sometimes. The advertizing transmitted to subscribers is exaggerated and overbearing and I wish they would tone it down.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

N
Nicholas

Spire Digital , 51-100 employees

3.0

“Good for beginners ”

Pros

everything is well laid-out. Good graphics. Easy to navigate.

Cons

No good for anyone that means serious business. Unless you want to make a webpage for fun and personal use, it is no good. Would rather use Wordpress.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

E
EURDICE

IHG, 500+ employees

4.0

“Customizable and complex ”

Pros

Great graphics and highly customizable website set up options for a professional and attractive looking site. The layout is comprehensive. A variety of display functionalities and items for display and sale are offered.

Cons

The platform can seem overwhelming at first. It took me a while to get used to things/ dome actions like setting up graphics on webpages can be complicated. Several times we set the page up to find the pages had switched. Set up the account took longer than expected. However, it does get easier with time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

K
krystal

KS Photography, 1-10 employees

5.0

“Wix does not disappoint ”

Pros

Wix helped me learn much of the skills that I could use to grow my photography business. From design, coding, editing to website building, Wix has me covered. You do not need any prior experience or training to get started, Wix gives you a comprehensive tour of what does what and how. The website is overall very professional looking and super easy to navigate. It is feature-rich and has a suite of tools to bring to life any website idea you may have.

Cons

I have no complains so far. The platform works seamlessly with no bugs or errors. Top-notch customer service helps me with any queries I may have.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9