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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RB
Rebecca B.

Civic & Social Organization, 500+ employees

Less than a year

5.0

“simple page builder”

Pros

Building pages with the drag and drop editor is easy and quick even if the preview can lag a little at times. The built-in SEO wizard gives me helpful prompts for improvements and the Google Analytics integration makes it easy to stay on top of performance.

Cons

The documentation is a bit limited especially when working with the Corvid code editor so I ended up digging through forums to find certain syntax examples. The editor also has moments where it stalls when I add a lot of images which slows down my workflow.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

EA
Ekpono A.

Translation and Localization, 11-50 employees

More than a year

5.0

“Great site builder without any coding”

Pros

As a complete beginner with no technical background, it makes it possible to build a really attractive website just by chatting with its AI bot. Without it getting the same result would usually mean hiring a developer, spending much more money and waiting a lot longer. There are plenty of ready made templates and blocks you can use right away which saves a lot of time. Also it is simple to upload videos and images from your laptop and buying a domain or connecting one you already own only takes a few clicks.

Cons

Keeping the website live comes with a monthly cost and that can feel a little expensive if the site is not bringing in income yet. At times the platform does not offer the level of flexibility needed to design certain sections exactly the way you want. On top of that custom integrations still require someone with technical skills.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

NS
Nelson S.

Mining & Metals, 1-10 employees

More than a year

4.0

“Fast launch times and easy updates”

Pros

Our company website was up and running in a single weekend. We didn't need to hire a developer and I never had to dig through a manual to figure things out. The template did a good job of presenting our quarry operations and making our contact details easy to find. It was also a big plus that the mobile version adjusted on its own and the pricing has stayed consistent. When our inventory focus changed, I was able to swap out the product photos myself without any hassle.

Cons

A lot of the templates seem more geared toward retail stores and restaurants. Since we mainly need product specs and inquiry forms, I had to work around layouts that were clearly designed with e-commerce in mind. Some of the design sections just don't really suit an industrial business selling aggregates and stone materials.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

HF
Humayoun F.

Machinery, 500+ employees

More than a year

5.0

“Beginner friendly builder”

Pros

Getting a professional looking website up and running with Wix is very easy even if you're just starting out. The platform is highly user friendly, the editor is simple and it makes designing your site and showcasing your products quick and simple. On top of that the support is truly first class. If anything goes wrong someone is there to help right away and callbacks usually come within minutes. The overall quality of support is outstanding.

Cons

At times the loading speeds can feel a bit slow and the options for integrating outside tools are somewhat limited. Aside from that it is well organized, clearly laid out and generally very simple to work with.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

MA
Mike A.

Entertainment, 51-100 employees

More than a year

1.0

“Price increases feel like misleading traps”

Pros

Early on the service was actually good. The pricing felt fair for what was included and the interface was simple to use at the beginning.

Cons

This seems like a bait and switch. They hook you with a promotional deal on a plan that fits your needs, then a year later that same plan becomes far too expensive. After that they push a 50% discount on the next three tiers to get more money out of you for features and services you don't even use. It seems attractive at first because one of the higher tiers looks much cheaper than the price they want you to pay to remain on your current one. By then you don't realize how much more you've ended up paying compared to when you first signed up. I have been with them for years and now I am basically stuck for two more years until my plans run out.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

HV
Harshit v.

Information Technology and Services, 11-50 employees

Less than a year

5.0

“Great value platform for small businesses”

Pros

Building a website with is seems like good value for the money. It makes site creation simple includes helpful marketing tools and the customer support has been dependable for small business needs.

Cons

Once you start looking at more advanced tools, the pricing can feel a bit high and the editor can get somewhat confusing when handling larger or more complex websites.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

MK
Maksim K.

Information Technology and Services, 500+ employees

More than a year

5.0

“Good layout templates”

Pros

Right from the start the default templates opened the way they were supposed to instead of throwing some confusing error at me which honestly felt refreshing. Dragging elements across the screen also works really well and they snap into alignment nicely without much hassle.

Cons

The pricing plans seem to keep increasing all the time, almost like they go up every month. On top of that getting support is harder than it should be.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

AP
Amee P.

Hospitality, 1-10 employees

More than a year

4.0

“Easy setup process”

Pros

It was easy to set up and run the site and it doesn't require any coding at all. Also it comes with plenty of built-in tools that make the whole website creation process really helpful.

Cons

I noticed that its cost gets pretty high if you need extra templates or want more from the premium version. Changing over to a different template is also not very simple.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

JF
Jackson F.

Defense & Space, 1-10 employees

Free Trial

5.0

“Wonderful website setup experience”

Pros

Building my first website felt surprisingly simple with it. I had zero experience going in but the platform handled almost everything for me. I only needed to enter a small amount of information and it took care of the rest. That was pretty amazing to see.

Cons

The only part that gave me a bit of trouble was publishing the website but honestly it's hard to complain when it had already done most of the work of building it for me.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

VN
Victor N.

Information Technology and Services, 51-100 employees

More than a year

5.0

“save changes automatically”

Pros

Arranging elements on the page is very doable without having to learn complicated code which is a huge plus for me with my exam-fried brain. Another thing that really surprised me was the editor reliably saving my changes instead of constantly glitching out and losing work like I am used to.

Cons

A lot of the templates look pretty cheap and tacky at first glance. They also tend to load quite slowly on mobile devices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

MT
Michael T.

Graphic Design, 1-10 employees

More than a year

5.0

“Custom layouts with easy product showcases”

Pros

Wix has come a long way especially with the addition of AI. You can now get a complete website built in just a few minutes without needing to code or even use drag and drop tools. Just describe what you want and it puts it together right away.

Cons

Honestly I cannot think of any downsides at the moment. It has always been a good option in my view and with all the innovations introduced over the past year, I'd say a lot of people would rank it as the top company out there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

NT
Nicole T.

Marketing and Advertising, 1-10 employees

More than a year

4.0

“Easy store customization”

Pros

Building a website with it is very easy and the wide selection of professional templates made it simple to match GOLF WANG's brand image. The customization options are convenient, the marketing tools come in handy and managing site content is pretty simple overall.

Cons

A few useful features sit behind paid plans and the more advanced customization options can feel somewhat limited at times. Some parts of the platform also take a bit of time to learn before everything clicks.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

TL
Tenequia L.

Accounting, 1-10 employees

Less than 6 months

3.0

“Dependable platform overall”

Pros

There's a lot of value packed into the price and that was one of the best parts for me. It comes with plenty of features but my favorite part was being able to learn how to build my own personalized website.

Cons

Getting started was pretty difficult when I first tried to create my website. It felt confusing and hard to understand at the beginning but I reached out to customer service and they helped me through it.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

7

GR
Grace R.

Consumer Services, 51-100 employees

Less than a year

5.0

“Reliable site creation with helpful support”

Pros

Using the drag and drop editor feels really convenient since I can reposition elements without any hassle and the Wix SEO Wizard walks me through keyword optimization step by step. The App Market connection with Mailchimp is useful for managing mailing lists and the templates work really well for me as a freelance designer.

Cons

Pricing is the biggest downside here as the Pro plan feels a little expensive for a solo freelancer and the free version puts its ads on site.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SL
Saul L.

Information Technology and Services, 51-100 employees

More than a year

5.0

“packed with helpful tools”

Pros

Website loading has been consistently fast and I really cannot complain about the performance. When I ran into problems while registering my new domain name, I honestly expected customer support to ignore it completely. Instead the Support actually called me back.

Cons

The biggest downside was the renewal price which went up sharply after the first year. On top of that getting through to a real customer service representative took way too much effort since I had to keep clicking through the chat option until I finally reached someone.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

GO
Gabriella O.

Telecommunications, 11-50 employees

Less than a year

5.0

“Fast setup options for modern websites”

Pros

It stands out for the simple video and image customization which helps make websites look professional. Also it comes with powerful business and marketing tools that are really useful for promoting and growing an online presence.

Cons

It can slow down a bit when too many features are being used and the pricing is a little on the higher side. Other than that I do not really have anything else to complain about.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

JA
joey a.

Retail, 1-10 employees

More than a year

4.0

“Easy website customization”

Pros

The design tools are flexible and the content management features make it much simpler to keep a business website updated without needing to code every little change.

Cons

Mobile layouts occasionally need some extra tweaking. Upgrading plans and adding paid apps can raise the total cost and the amount of settings can feel a bit overwhelming in the beginning.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

TD
Tanya D.

Mental Health Care, 1-10 employees

Less than a year

4.0

“reliable features”

Pros

Getting back into web design after being away from it for several years felt a bit intimidating at first and I expected a pretty steep learning curve. This tool made that transition much more approachable. The platform is very user friendly so I was able to jump in quickly and gradually rebuild my confidence as I worked. It strikes a nice balance between being simple to use and still offering enough creative flexibility. With the variety of templates, customization features and built-in tools, I was able to put together a professional looking website without needing advanced technical skills or coding knowledge. I also really liked being able to make edits and see the changes instantly which made the whole design process faster, more efficient and a lot more enjoyable.

Cons

A part of it that could use some improvement is the flexibility of its page design. The frame based structure and predefined sections can feel a little restrictive at times especially when trying to build something more unique or highly customized. While those features are helpful for keeping layouts consistent and making things simpler for beginners, they can also limit how freely elements can be arranged on the page. I'd also like to see more drag and drop functionality across the platform. Having more control over moving, resizing and placing individual elements exactly where I want them would make it easier to match a specific design idea. Expanding that level of flexibility would keep the platform accessible and beginner friendly while giving more experienced users better creative control.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AA
Adewale A.

E-Learning, 1-10 employees

Less than a year

5.0

“Simple store layouts for quick launch”

Pros

Working with it has been a real plus for our team because the support system helps us a lot in our day to day work. Most of my colleagues who use it have also noticed that it has become more user friendly over time and my experience has been the same. On top of that it delivers strong value for the money we spend on it.

Cons

Even though it has been around for quite some time, there is still a lot to figure out. I believe the onboarding process could be simpler and take less time especially if it relied more on visual, step by step illustrations instead of so much written explanation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

IS
Ishwinder S.

Government Administration, 11-50 employees

Less than 6 months

5.0

“simplifies page builder for business growth”

Pros

It works really well for a small business especially when it comes to customizing the site with your own photos and videos. That part is very convenient and makes it simple to create something that seems personal to your brand.

Cons

One thing I also like is being able to access the site and make edits whenever needed in a convenient way. It makes updating things much more manageable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9