Auctria Reviews

“quick to learn”

Pros

Its a very easy to use software and I liked how easily I got the hang of it

Cons

The tutorial needs to be closed every time you switch to another tab and that gets a bit repetitive.

“Freedom to build custom sites is great”

Pros

We can sell tickets and have them instantly connected to each guest's bidding paddle and guess what, its been greatt for us during auctions. The option to build a customized site and run the online auction through the platform has also been incredibly handy. Whenever we've hit something we couldn't sort out on our own, the support team has usually responded quickly and been genuinely helpful.

Cons

This platform offers a lot of functionality which is valuable but the platform isn't always very user-friendly. Quite a few parts feel less intuitive than they should. We've run into trouble with requiring a credit card for every guest, setting tickets up correctly so they aren't marked as "for sale" instead of the proper "ticket" type, creating the auction catalog webpage, adjusting the display order of tickets that are on sale, sending donation receipts to winning bidders and occasionally getting locked out of editing the site even when nobody else is signed in.

“Their trainings really help”

Pros

Designing the event site was pretty simple and coming from a graphic design background, I was able to get help whenever I needed it. I'd also definitely recommend the course they offer almost every week,,, it really changed the game when it came to learning how to use the platform effectively.

Cons

There were a few of us handling the back end of the event site and not everyone on the team fully understood everything that needed to be done.

“customizable”

Pros

I love how much and how easily you can tailor this software. With a bit of know-how, you can make the website, item cards and emails look really polished. After running ten auctions with it, it has been consistently practical. The standout part for me, though, is the chat support team. They often reply even beyond their listed hours and I almost always come away with a fix for whatever problem Im dealing with.

Cons

Getting everything to look truly polished takes some extra effort. Having CSS knowledge definitely helps. I do appreciate being able to import past auctions instead of rebuilding everything from the beginning but when you've customized emails and other pieces, it can be tricky to track down every spot that needs to be updated for the next event.

“Awesome auction tools”

Pros

Our nonprofit team had a positive experience with this platform.. It is simple to use and the newer feature for selecting a raffle winner directly inside the system made our event planning and execution even more convenient.

Cons

A part that still feels frustrating is editing auction items after a bulk import cuz that process is pretty tedious.

“Outstanding AI tools!!”

Pros

Its much simpler to upload photos, add links and enter descriptions in it. The AI feature is really practical and the search bar was useful too.

Cons

Took us a while to get comfortable if you are not confident using software that feels somewhat programming-related. I also do not like having to pay a credit card transaction fee on top of the annual subscription cost.

“Smooth event tracking”

Pros

From ticket purchases to item tracking and printing, the platform handled everything very cleanly.. Anytime I had a question, I knew I could rely on the team for a quick email response which was a huge help.

Cons

I noticed that I wanted to tab between fields while entering data and couldn't always do that, though it may have been my laptop or just user error. Even so, it's a minor issue and wouldn't stop me from using it again for future events.

“Incredible support and usability”

Pros

Unmatched customer service and the platform is easy to use overall.

Cons

Some fields on the standard forms cant be customized to better match the specific needs of our business.

“flexible plans that work for all”

Pros

It has both a free and paid option and I think its a huge help... I can pick the version that fits my auction best. It was also really reassuring to have access to email support whenever I needed help even while using the free plan.

Cons

The platform handles soo many different tasks, it felt a little overwhelming at first for me to understand things. It took some time to figure out how everything worked but once I got comfortable with it, all was good

“packed with fundraising tools”

Pros

At this price point, this software offers an impressive amount of functionality that you'd normally expect to pay two or three times more for. It includes pretty much everything needed to run a successful event while also keeping your financial records and patron information organized in one place.

Cons

It would be really helpful if the software integrated with email platforms like Constant Contact or MailChimp. It also comes with its share of bugs and odd quirks but with some research ahead of your event, there are workarounds for a lot of those issues.

“Tutorials make things easy”

Pros

Auctions set up is very simple. The quality is excellent and the tutorials actually make the whole creation process enjoyable. The online help is fantastic and having spell check is a nice bonus.

Cons

No cons so far!

“Simplified payments”

Pros

Collecting payments through credit card purchases is very convenient.

Cons

It's user-friendly overall, although I still wish it felt a bit more accessible.

“Incredible software to work with”

Pros

The initial set up is easy in itself but its help guides you through the entire process of setting up your auction from start to finish. This clears up any possible doubts

Cons

I feel if there were lesser steps for each process, things would be so great

“Professional design”

Pros

I found this tool quite easy, it made bidding on the customer-facing auction site is very simple and the overall design looked polished.

Cons

The back-end management side wasn't very human-centric at first and took me some time to understand.

“Liked the stripe integration”

Pros

It came with a wide range of tools that covered what we needed. I also appreciated that it connected with the payment processor our company already uses, Stripe which made things much more convenient. The system had a place for everything so it felt organized and complete.

Cons

Getting started was tougher than expected because the software was not very intuitive and the training materials were not helpful either. We had to get a lot of people up to speed very quickly which made the learning curve even more noticeable. Even our full-time staff struggled at first when it came to setting up ticket sales.

“user-friendly auction tracking”

Pros

The platform felt very user friendly right from when i started. It still works well even when we are not using the online auction feature and it does a strongjob of tracking items, bidders and finances. The integration with our website also fits in really nicely.

Cons

One issue that seems to come up every year is getting bid numbers assigned correctly. Because of registration problems some bidders end up with two bid numbers. I'd also really appreciate a better way to assign the same bid number to couples who want to share one.

“gets the job done”

Pros

At the end of the day, it works well and handles what we need it to do.

Cons

Even though the system performs effectively, the interface looks a bit outdated and could use some modernization.

“Efficient software”

Pros

This software has felt incredibly efficient and capable. It's honestly one of the best software products I've ever worked with and the customer service has been exceptional.

Cons

The interface for building auction websites could improve really since it feels clunky and overdue for a refresh. There's also so much help content that it can be almost as frustrating as not having enough so I usually skip digging through multiple documents and just go straight to chat support to find what I need.

“Great for both admins and bidders”

Pros

From both the administrator side and the bidder side.. the platform feels very user friendly and simple to work with.

Cons

I felt the online Help articles aren't always that useful and it can be hard to track down the right solution when something comes up.

“Good value for money”

Pros

It made our online auction very simple actually, both for our team managing and organizing everything and for bidders creating accounts and participating. The platform is clear and simple to share with our community. Considering how much it offers and how easy it is to use, the pricing really feels like a bargain.

Cons

The only minor challenge was working through some of the payment and post-auction communication setup.