Auctria Reviews

“Adaptive tools for fundraising”

Pros

There's a lot this platform can handle and it gives plenty of room to be creative when setting up categories. Being able to carry donors over from one year to the next is really helpful and the live auction checkout process moves along pretty quickly.

Cons

Because it offers so many features, figuring out how to do a specific task isn't always immediately easy, though that's only a small downside.

“Organized event setup”

Pros

It's made it pretty simple to get our event details built out in the platform plus the interface is easy to navigate. It covers everything we need and handles the core tasks in a fairly simple and clean way.

Cons

There are still some odd quirks. For example, you cant generate a statement that shows only the outstanding balance. We also ran into duplicate information issues, where values and donors wouldn't appear correctly in packages, along with some strange design choices I couldn't control... like hiding a value in one section of the site but still having it visible somewhere else. The existing features could really use an overhaul to iron out those kinks.

“Made online bidding easy for us”

Pros

Check-in and check-out were simple, creating packages was simple and the online bidding process worked really well. I don't have anything else to add beyond that.

Cons

Reassigning tickets to someone else could be better. I also didn't love that sponsorships are attached to individuals instead of organizations and the minimum character requirement in the feedback form feels unnecessary.

“offers fantastic event tools”

Pros

The platform felt very user-friendly and offered a wide range of features that worked well for all kinds of events. Their support team was incredibly patient and flexible whenever we had lots of questions or ran into new issues.

Cons

there wasn't anything to complain about.

“Brilliant resources”

Pros

Trying it for the first time and its been a really positive experience. I've had plenty of questions and their team replies almost right away every time. That kind of responsiveness gives me a lot of confidence as I head into this challenging event.

Cons

This isn't really a complaint but there's such a large amount of material available that it will take me some time to go through it all or at least figure out which resources are the ones I need most.

“excellent payment processing”

Pros

This software performs its job very well. One feature I especially appreciate is the automatic payment processing, along with the option for users to choose whether they want to cover the credit card fee.

Cons

I found it really frustrating that the software defaults to grid view. It was difficult at first to get the page to open in a way that let users see all items, although I did manage to find a workaround. Three users also mentioned this as part of their experience. It would also help to have tabs when copying a previous event so items could be duplicated more quickly without needing to open each one individually.

“Liked the clean item pages”

Pros

Item entry page is one of my favorite parts. It looks simple but it still lets us include a lot of detail where needed. The site itself comes across as very professional and it doesn't take much effort to build or keep updated.

Cons

During our live auction, we ran into trouble with the reporting. It would have been much better to have a simple "next" button to move straight to the following item instead of going back through the entry steps every single time. We also entered the live winning bids after the auction but for some reason It didn't save them which left people waiting at checkout when they should have been able to finish right away.

“Time-saving tools for the win!!”

Pros

Between the pricing and the feature set, the platform felt worth it for our team. It offered a lot of customization which made it fit our organization's needs really well. The bulk import tools saved us a significant amount of time and the in-depth webinar videos were very useful during setup. Also, the staff was incredibly helpful and quick to respond.

Cons

A few parts of the back-end UI could definitely be updated, more specifically the naming of certain tabs which would make things less confusing. It would also help if the left-side menu were grouped into fewer, broader categories since that would save time during setup. On the night of the event, the mobile version of the back end was extremely difficult to navigate. Having a dedicated admin mobile app or at least a better mobile admin site would make a big difference especially during live events. The biggest issue we dealt with that evening was not being able to quickly see which items had been paid for and by whom. There also wasn't a way to clearly mark items as claimed or picked up and that would have been very helpful.

“Overall okay”

Pros

Everything in one system is definitely a benefit but from an accounting perspective the software can be pretty confusing. One advantage is that setting up an event is fairly simple.

Cons

Getting to the information we need is touh because the accounting side of the software feels confusing.

“amazing auction platform”

Pros

With less than two weeks to pull together a silent auction platform before our event, this platform turned out to be exactly what we needed. For this price, we had access to every feature we could think of. We looked at quite a few auction and fundraising tools and I really appreciated that It is built specifically around auctions. A lot of the other platforms try to do everything which makes auctions feel like a secondary feature but It's system felt complete and thoughtfully developed. Every time I wondered whether it could handle something, the feature was already there. The support team also deserves a lot of credit and their webinar was incredibly useful and whenever I emailed with questions someone got back to me within minutes. On the day of the event, I panicked when one function didn't seem to work and a team member replied right away and fixed it in under five minutes. The site performed well and even our older participants were able to register and place bids without much trouble. I also appreciated being able to register people myself and enter bids through the back end which made it possible to help participants who weren't very comfortable with technology.

Cons

The website design process is a bit off. The interface for building pages isn't as polished as the rest of the platform and having to update each text box individually or rely on the "Advance Styling" settings for things like font size and italics took more time than I expected. We still ended up with a website that looked really good but I had to spend a while watching tutorials and I do wish that part of the system were a little smarter

“All-in-one platform”

Pros

Ran our annual gala with it and its been much simpler with It. The platform is very user-friendly and their customer service team has been fantastic. Anytime a question comes up, support responds quickly, gives accurate answers and is always genuinely friendly. It lets us handle all of our event needs in one place, from the website and ticketing to auction procurement which has made a big difference for our team.

Cons

My one wish is that It should integrate with Salesforce NPSP. The only real drawback is having to do quite a bit of manual importing into Salesforce to track donor activity from the event.

“efficient checkouts”

Pros

The quick response from their team member and how simple the program is were the things we appreciated most. The biggest highlight of using It was how seamlessly the checkout process worked.

Cons

We'd also like to use It for ticketing but we were disappointed that there wasn't an option to create tables and let individuals choose and buy specific seats. Because of our venue limitations, seat selection really matters to our attendees.

“Feature-packed and easy to use”

Pros

I can now run our in-person and online auctions from one platform and it has been a HUGE plus. It really feels like a complete package with smartphone options that make interacting with participants simpler, automatic reminders and receipts and plenty of other useful tools beyond that. The pricing is very reasonable as well and there's even a free version with most of the features included which makes it easy to try out properly. It's also flexible enough that we're using it in another organization Im part of to handle registration for lifelong learning classes.

Cons

the biggest downside is that we only hold one auction each year so we don't get to use it more often. Aside from that, the only minor issue is that the web design tools can be a bit confusing to work with... at least for me.

“flexible features at a fair price”

Pros

The pricing, flexibility and overall functionality are excellent. I used another program before and it was much more rigid. But this platform gave me the freedom to set things up the way I needed and over time it has added enough features that I no longer have to rely on awkward work-arounds to get things done.

Cons

Designing the website is frustrating! There is not much explanation around what the different styling options actually do, for example,so I end up spending a lot of time experimenting just to get the look I want. Since I am not a web designer, it can feel like the system assumes anyone building the website already understands all of that.

“Impressive features at a low price”

Pros

It offers a lot of functionality for the price. The system is simple to understand while still providing impressive capabilities. It's also reassuring that they work with Stripe for credit card processing since it's a well-known and trusted brand.

Cons

A few parts were a little tricky to work out at first but with some searching and the help of their excellent video tutorials, I was able to get everything figured out.

“user-friendly tool”

Pros

Adding auction items is very simple and the customer side of the experience feels simple and user-friendly.

Cons

As a new user, it can still take some time to locate specific details within the reports.

“Professional design”

Pros

Using it has been very user-friendly and the support team has been really helpful. I also really appreciate that the elevated package includes help with uploading all auction items along with website design services.

Cons

The only thing I'd change is having some kind of discount available for returning customers.

“A bit hard to edit”

Pros

The event website was fairly simple to build and it was simple to add all the content and details needed. There's also a wide range of functionality available for handling data, although I do wish it were more adaptive overall.

Cons

A spreadsheet-style layout for editing items would have been much more helpful. Having to click into each item, then open a separate page just to make changes, made the process feel complicated. I ended up with far too many pages open at once which quickly became confusing.

“Accomodating support department”

Pros

This software is quite simple to use. The support team has also been excellent whenever needed.

Cons

We've been using this software for several years now and I cant think of a single con.

“Attentive and responsive customer support”

Pros

Whenever I needed assistance, I was able to get in touch with someone directly which was really needful.

Cons

Sometimes entering information felt a bit difficult but Im pretty sure that was mostly due to me still getting familiar with it.