Auctria Reviews

“Adaptive tools for fundraising

Pros

There's a lot this platform can handle and it gives plenty of room to be creative when setting up categories. Being able to carry donors over from one year to the next is really helpful and the live auction checkout process moves along pretty quickly.

Cons

Because it offers so many features, figuring out how to do a specific task isn't always immediately easy, though that's only a small downside.

“Organized event setup

Pros

It's made it pretty simple to get our event details built out in the platform plus the interface is easy to navigate. It covers everything we need and handles the core tasks in a fairly simple and clean way.

Cons

There are still some odd quirks. For example, you cant generate a statement that shows only the outstanding balance. We also ran into duplicate information issues, where values and donors wouldn't appear correctly in packages, along with some strange design choices I couldn't control... like hiding a value in one section of the site but still having it visible somewhere else. The existing features could really use an overhaul to iron out those kinks.

“Made online bidding easy for us

Pros

Check-in and check-out were simple, creating packages was simple and the online bidding process worked really well. I don't have anything else to add beyond that.

Cons

Reassigning tickets to someone else could be better. I also didn't love that sponsorships are attached to individuals instead of organizations and the minimum character requirement in the feedback form feels unnecessary.

“offers fantastic event tools

Pros

The platform felt very user-friendly and offered a wide range of features that worked well for all kinds of events. Their support team was incredibly patient and flexible whenever we had lots of questions or ran into new issues.

Cons

there wasn't anything to complain about.

“Brilliant resources

Pros

Trying it for the first time and its been a really positive experience. I've had plenty of questions and their team replies almost right away every time. That kind of responsiveness gives me a lot of confidence as I head into this challenging event.

Cons

This isn't really a complaint but there's such a large amount of material available that it will take me some time to go through it all or at least figure out which resources are the ones I need most.

“excellent payment processing

Pros

This software performs its job very well. One feature I especially appreciate is the automatic payment processing, along with the option for users to choose whether they want to cover the credit card fee.

Cons

I found it really frustrating that the software defaults to grid view. It was difficult at first to get the page to open in a way that let users see all items, although I did manage to find a workaround. Three users also mentioned this as part of their experience. It would also help to have tabs when copying a previous event so items could be duplicated more quickly without needing to open each one individually.

“Liked the clean item pages

Pros

Item entry page is one of my favorite parts. It looks simple but it still lets us include a lot of detail where needed. The site itself comes across as very professional and it doesn't take much effort to build or keep updated.

Cons

During our live auction, we ran into trouble with the reporting. It would have been much better to have a simple "next" button to move straight to the following item instead of going back through the entry steps every single time. We also entered the live winning bids after the auction but for some reason It didn't save them which left people waiting at checkout when they should have been able to finish right away.

“Time-saving tools for the win!!

Pros

Between the pricing and the feature set, the platform felt worth it for our team. It offered a lot of customization which made it fit our organization's needs really well. The bulk import tools saved us a significant amount of time and the in-depth webinar videos were very useful during setup. Also, the staff was incredibly helpful and quick to respond.

Cons

A few parts of the back-end UI could definitely be updated, more specifically the naming of certain tabs which would make things less confusing. It would also help if the left-side menu were grouped into fewer, broader categories since that would save time during setup. On the night of the event, the mobile version of the back end was extremely difficult to navigate. Having a dedicated admin mobile app or at least a better mobile admin site would make a big difference especially during live events. The biggest issue we dealt with that evening was not being able to quickly see which items had been paid for and by whom. There also wasn't a way to clearly mark items as claimed or picked up and that would have been very helpful.

“Overall okay

Pros

Everything in one system is definitely a benefit but from an accounting perspective the software can be pretty confusing. One advantage is that setting up an event is fairly simple.

Cons

Getting to the information we need is touh because the accounting side of the software feels confusing.

“amazing auction platform

Pros

With less than two weeks to pull together a silent auction platform before our event, this platform turned out to be exactly what we needed. For this price, we had access to every feature we could think of. We looked at quite a few auction and fundraising tools and I really appreciated that It is built specifically around auctions. A lot of the other platforms try to do everything which makes auctions feel like a secondary feature but It's system felt complete and thoughtfully developed. Every time I wondered whether it could handle something, the feature was already there. The support team also deserves a lot of credit and their webinar was incredibly useful and whenever I emailed with questions someone got back to me within minutes. On the day of the event, I panicked when one function didn't seem to work and a team member replied right away and fixed it in under five minutes. The site performed well and even our older participants were able to register and place bids without much trouble. I also appreciated being able to register people myself and enter bids through the back end which made it possible to help participants who weren't very comfortable with technology.

Cons

The website design process is a bit off. The interface for building pages isn't as polished as the rest of the platform and having to update each text box individually or rely on the "Advance Styling" settings for things like font size and italics took more time than I expected. We still ended up with a website that looked really good but I had to spend a while watching tutorials and I do wish that part of the system were a little smarter

“All-in-one platform

Pros

Ran our annual gala with it and its been much simpler with It. The platform is very user-friendly and their customer service team has been fantastic. Anytime a question comes up, support responds quickly, gives accurate answers and is always genuinely friendly. It lets us handle all of our event needs in one place, from the website and ticketing to auction procurement which has made a big difference for our team.

Cons

My one wish is that It should integrate with Salesforce NPSP. The only real drawback is having to do quite a bit of manual importing into Salesforce to track donor activity from the event.

“efficient checkouts

Pros

The quick response from their team member and how simple the program is were the things we appreciated most. The biggest highlight of using It was how seamlessly the checkout process worked.

Cons

We'd also like to use It for ticketing but we were disappointed that there wasn't an option to create tables and let individuals choose and buy specific seats. Because of our venue limitations, seat selection really matters to our attendees.

“Feature-packed and easy to use

Pros

I can now run our in-person and online auctions from one platform and it has been a HUGE plus. It really feels like a complete package with smartphone options that make interacting with participants simpler, automatic reminders and receipts and plenty of other useful tools beyond that. The pricing is very reasonable as well and there's even a free version with most of the features included which makes it easy to try out properly. It's also flexible enough that we're using it in another organization Im part of to handle registration for lifelong learning classes.

Cons

the biggest downside is that we only hold one auction each year so we don't get to use it more often. Aside from that, the only minor issue is that the web design tools can be a bit confusing to work with... at least for me.

“flexible features at a fair price

Pros

The pricing, flexibility and overall functionality are excellent. I used another program before and it was much more rigid. But this platform gave me the freedom to set things up the way I needed and over time it has added enough features that I no longer have to rely on awkward work-arounds to get things done.

Cons

Designing the website is frustrating! There is not much explanation around what the different styling options actually do, for example,so I end up spending a lot of time experimenting just to get the look I want. Since I am not a web designer, it can feel like the system assumes anyone building the website already understands all of that.

“Impressive features at a low price

Pros

It offers a lot of functionality for the price. The system is simple to understand while still providing impressive capabilities. It's also reassuring that they work with Stripe for credit card processing since it's a well-known and trusted brand.

Cons

A few parts were a little tricky to work out at first but with some searching and the help of their excellent video tutorials, I was able to get everything figured out.

“user-friendly tool

Pros

Adding auction items is very simple and the customer side of the experience feels simple and user-friendly.

Cons

As a new user, it can still take some time to locate specific details within the reports.

“Professional design

Pros

Using it has been very user-friendly and the support team has been really helpful. I also really appreciate that the elevated package includes help with uploading all auction items along with website design services.

Cons

The only thing I'd change is having some kind of discount available for returning customers.

“A bit hard to edit

Pros

The event website was fairly simple to build and it was simple to add all the content and details needed. There's also a wide range of functionality available for handling data, although I do wish it were more adaptive overall.

Cons

A spreadsheet-style layout for editing items would have been much more helpful. Having to click into each item, then open a separate page just to make changes, made the process feel complicated. I ended up with far too many pages open at once which quickly became confusing.

“Accomodating support department

Pros

This software is quite simple to use. The support team has also been excellent whenever needed.

Cons

We've been using this software for several years now and I cant think of a single con.

“Attentive and responsive customer support

Pros

Whenever I needed assistance, I was able to get in touch with someone directly which was really needful.

Cons

Sometimes entering information felt a bit difficult but Im pretty sure that was mostly due to me still getting familiar with it.

“quick to learn

Pros

Its a very easy to use software and I liked how easily I got the hang of it

Cons

The tutorial needs to be closed every time you switch to another tab and that gets a bit repetitive.

“Freedom to build custom sites is great

Pros

We can sell tickets and have them instantly connected to each guest's bidding paddle and guess what, its been greatt for us during auctions. The option to build a customized site and run the online auction through the platform has also been incredibly handy. Whenever we've hit something we couldn't sort out on our own, the support team has usually responded quickly and been genuinely helpful.

Cons

This platform offers a lot of functionality which is valuable but the platform isn't always very user-friendly. Quite a few parts feel less intuitive than they should. We've run into trouble with requiring a credit card for every guest, setting tickets up correctly so they aren't marked as "for sale" instead of the proper "ticket" type, creating the auction catalog webpage, adjusting the display order of tickets that are on sale, sending donation receipts to winning bidders and occasionally getting locked out of editing the site even when nobody else is signed in.

“Their trainings really help

Pros

Designing the event site was pretty simple and coming from a graphic design background, I was able to get help whenever I needed it. I'd also definitely recommend the course they offer almost every week,,, it really changed the game when it came to learning how to use the platform effectively.

Cons

There were a few of us handling the back end of the event site and not everyone on the team fully understood everything that needed to be done.

“customizable

Pros

I love how much and how easily you can tailor this software. With a bit of know-how, you can make the website, item cards and emails look really polished. After running ten auctions with it, it has been consistently practical. The standout part for me, though, is the chat support team. They often reply even beyond their listed hours and I almost always come away with a fix for whatever problem Im dealing with.

Cons

Getting everything to look truly polished takes some extra effort. Having CSS knowledge definitely helps. I do appreciate being able to import past auctions instead of rebuilding everything from the beginning but when you've customized emails and other pieces, it can be tricky to track down every spot that needs to be updated for the next event.

“Awesome auction tools

Pros

Our nonprofit team had a positive experience with this platform.. It is simple to use and the newer feature for selecting a raffle winner directly inside the system made our event planning and execution even more convenient.

Cons

A part that still feels frustrating is editing auction items after a bulk import cuz that process is pretty tedious.

“Outstanding AI tools!!

Pros

Its much simpler to upload photos, add links and enter descriptions in it. The AI feature is really practical and the search bar was useful too.

Cons

Took us a while to get comfortable if you are not confident using software that feels somewhat programming-related. I also do not like having to pay a credit card transaction fee on top of the annual subscription cost.

“Smooth event tracking

Pros

From ticket purchases to item tracking and printing, the platform handled everything very cleanly.. Anytime I had a question, I knew I could rely on the team for a quick email response which was a huge help.

Cons

I noticed that I wanted to tab between fields while entering data and couldn't always do that, though it may have been my laptop or just user error. Even so, it's a minor issue and wouldn't stop me from using it again for future events.

“Incredible support and usability

Pros

Unmatched customer service and the platform is easy to use overall.

Cons

Some fields on the standard forms cant be customized to better match the specific needs of our business.

“flexible plans that work for all

Pros

It has both a free and paid option and I think its a huge help... I can pick the version that fits my auction best. It was also really reassuring to have access to email support whenever I needed help even while using the free plan.

Cons

The platform handles soo many different tasks, it felt a little overwhelming at first for me to understand things. It took some time to figure out how everything worked but once I got comfortable with it, all was good

“packed with fundraising tools

Pros

At this price point, this software offers an impressive amount of functionality that you'd normally expect to pay two or three times more for. It includes pretty much everything needed to run a successful event while also keeping your financial records and patron information organized in one place.

Cons

It would be really helpful if the software integrated with email platforms like Constant Contact or MailChimp. It also comes with its share of bugs and odd quirks but with some research ahead of your event, there are workarounds for a lot of those issues.

“Tutorials make things easy

Pros

Auctions set up is very simple. The quality is excellent and the tutorials actually make the whole creation process enjoyable. The online help is fantastic and having spell check is a nice bonus.

Cons

No cons so far!

“Simplified payments

Pros

Collecting payments through credit card purchases is very convenient.

Cons

It's user-friendly overall, although I still wish it felt a bit more accessible.

“Incredible software to work with

Pros

The initial set up is easy in itself but its help guides you through the entire process of setting up your auction from start to finish. This clears up any possible doubts

Cons

I feel if there were lesser steps for each process, things would be so great

“Professional design

Pros

I found this tool quite easy, it made bidding on the customer-facing auction site is very simple and the overall design looked polished.

Cons

The back-end management side wasn't very human-centric at first and took me some time to understand.

“Liked the stripe integration

Pros

It came with a wide range of tools that covered what we needed. I also appreciated that it connected with the payment processor our company already uses, Stripe which made things much more convenient. The system had a place for everything so it felt organized and complete.

Cons

Getting started was tougher than expected because the software was not very intuitive and the training materials were not helpful either. We had to get a lot of people up to speed very quickly which made the learning curve even more noticeable. Even our full-time staff struggled at first when it came to setting up ticket sales.

“user-friendly auction tracking

Pros

The platform felt very user friendly right from when i started. It still works well even when we are not using the online auction feature and it does a strongjob of tracking items, bidders and finances. The integration with our website also fits in really nicely.

Cons

One issue that seems to come up every year is getting bid numbers assigned correctly. Because of registration problems some bidders end up with two bid numbers. I'd also really appreciate a better way to assign the same bid number to couples who want to share one.

“gets the job done

Pros

At the end of the day, it works well and handles what we need it to do.

Cons

Even though the system performs effectively, the interface looks a bit outdated and could use some modernization.

“Efficient software

Pros

This software has felt incredibly efficient and capable. It's honestly one of the best software products I've ever worked with and the customer service has been exceptional.

Cons

The interface for building auction websites could improve really since it feels clunky and overdue for a refresh. There's also so much help content that it can be almost as frustrating as not having enough so I usually skip digging through multiple documents and just go straight to chat support to find what I need.

“Great for both admins and bidders

Pros

From both the administrator side and the bidder side.. the platform feels very user friendly and simple to work with.

Cons

I felt the online Help articles aren't always that useful and it can be hard to track down the right solution when something comes up.

“Good value for money

Pros

It made our online auction very simple actually, both for our team managing and organizing everything and for bidders creating accounts and participating. The platform is clear and simple to share with our community. Considering how much it offers and how easy it is to use, the pricing really feels like a bargain.

Cons

The only minor challenge was working through some of the payment and post-auction communication setup.

“Fast auction tracking

Pros

The software felt adaptable enough to fit our specific needs. It's very responsive and supports multiple users and also generates reports that are actually useful. I can keep a close eye on my auctions without dealing with something that feels overly complicated.

Cons

Report customization and Word-template printing could definitely be better. They're not very user-friendly and the options are a bit limited when it comes to creating reports that look polished especially with restricted fonts and a difficult preview process. Gift certificates and catalogues print nicely but when an item has two or more donors, only one donor logo is printed.

“Very simple!!

Pros

Setting up an auction is very simple and putting together the Home page and getting a URL to direct donors and bidders to the site is really convenient. It's also helpful that the program keeps an ongoing list of donors and bidders from every auction which makes it simple to share details about new auctions each year. One feature I especially appreciate is being able to set a visible goal for each auction so everyone visiting the page can see it.

Cons

There's a small learning curve at first but it's nothing that cant be picked up within a few minutes.

“detailed and dependable

Pros

It's very easy to get used to the software and it does a really thorough job with the details. Andd the support team has been outstanding.

Cons

Switching between different functions can feel a bit tiring for me since it requires jumping back and forth.

“A nice ticketing platform

Pros

Running online auctions and selling event tickets with this platform is hard to beat. It offers a wide variety of customization options and the experience for end users is simple and polished.

Cons

The website editor takes some time to figure out. The backend customization tools are very capable but they can also feel a bit overwhelming. Also, the credit card processing fees seem somewhat expensive.