OneCause Reviews

“Professional teams”

Pros

The customer service has been outstanding and I really appreciate the staff for their professionalism and strong troubleshooting expertise.

Cons

The process system is frustrating. It would be much better if there were additional payment options available

“organized ticketing with helpful chat”

Pros

You can keep everything organized simply. Ticket sales are easy for the administrator to manage and the chat support is there when help is needed.

Cons

There's no option to save contact lists for future email blasts tied to similar events. It would also be helpful to have both mass email and mass text messaging and guests had a hard time assigning their tickets on their side.

“online ticketing makes things easy”

Pros

Buying tickets and other items online is really simple and the live bidding during our gala works very well.

Cons

The only downside is how much time gets spent in conference calls with our event coordinator. We've been running charitable events with this platform for seven years sowe already know our roles well and really just need a brief review instead.

“fast support when it counts”

Pros

Whenever I need help, the support team responds really quickly and gets things handled efficiently. I'm usually able to connect with a live agent within a minute or two. The chatbot, though, is pretty much pointless so it's better to ask for a real person right away.

Cons

A frustrating part is having to deal with the chatbot before reaching an agent. It feels dated and irritating specially when it's obvious the bot isn't going to solve the issue. The platform also isn't very user-friendly at first. There were quite a few parts that took some time to figure out. Once I became more familiar with how everything worked, it got much better but there's definitely a learning curve and some things aren't immediately adaptive.

“efficient donor tracking, dated interface”

Pros

Our biggest fundraiser each year is a charity golf tournament and this platform has been useful for it. It keeps all of our donor information organized and it also handles ticketing and tee sheets which makes managing the event a lot more convenient.

Cons

It still isn't as adaptive as it should be.

“Online auction experience is great”

Pros

This platform really shines when it comes to online auctions. While the revenue from a fundraising event obviously matters, the guest experience matters just as much and this platform does a wonderful job on that front. Our guests love how convenient the online auction is. There's no more running back and forth just to write down a bid. It creates an outstanding, simple and convenient auction experience.

Cons

The part I like least is setting up an event website. Not being able to upload photos and videos directly onto custom pages is frustrating and inconvenient. Instead, images have to be uploaded to Google Drive or Dropbox first and then the link has to be added behind the scenes with extra adjustments. Videos require that same workaround as well.

“silent auctions boost fundraising”

Pros

Silent auction feature has been a big help for our fundraising efforts.

Cons

One limitation is that each experience only allows a single photo which makes it harder to fully showcase all of our items.

“Satisfied with event tracking tools”

Pros

Navigating the platform is really simple and duplicating events or keeping everything organized from one year to the next works very well. Running reports for different events and keeping donor information stored in one place is also really useful. Importing data is simple and the support team plus the online resources have been excellent too.

Cons

The equipment rental costs are high and the processing fees are also on the expensive side.

“good platform”

Pros

This platform helps our small team run fundraising events that feel polished and professional while also creating a positive experience for the people attending.

Cons

There's a slight learning curve for anyone just getting started with the software but the customer support team is always available and ready to help.

“A big hit for us”

Pros

At our adult daycare center, we use this platform for our annual auction and it has been a big hit with all of the caregivers. It's very user-friendly for them which makes the whole process much more enjoyable.

Cons

Its setup can be a little challenging at first and the cost feels somewhat high for a small nonprofit organization.

“mobile bidding boosted fundraising”

Pros

Using this platform as our mobile bidding platform at fundraising events really expanded our reach, increased our impact and helped us surpass our fundraising goals.

Cons

At first the price felt pretty high for us since we relied on onsite support for our large gala. After a couple of years, though, we became very confident with the setup and how the software works and now we handle it ourselves for all of our events.

“Ideal auction event tool”

Pros

This platform worked really well for us as auction management software. Our team appreciated how much more organized and efficient it made the bidding experience, the checkout process and payment collection. We're especially excited for next year's event since our guest information is already stored here which should make check-in much faster and we've also picked up a few helpful insights on how to use the platform in the way that works best for our team.

Cons

It was disappointing to see that there's no option to share links for individual auction items. We usually highlight specific lots in our email blasts before the event soit was frustrating that we could only send people to the main auction page instead of linking directly to each item.