OneCause Reviews

“Freedom to customize!

Pros

We can customize our web pages and add our own graphics and thats a big plus. The reporting is also quite efficient and gives us the level of detail we need for deeper analysis.

Cons

We could never really get the process for selling tickets with assigned seats for our 8th grade musical.

“feels complex to use

Pros

As we have been using it for years it holds a lot of our past information which has been really valuable.

Cons

Their overall user experience feels a bit more complicated than necessary. Also the website could be better organized to make navigation and tasks more simple.

“Bidding made simple

Pros

The app's interface is polished and professional and it really elevated the look of our fundraising event. The bidding process was simple to follow and the pricing feels reasonable compared with similar platforms. Overall it's simple to use, appears secure and is basically ready to launch without much hassle.

Cons

Some of my coworkers who have used it longer aren't happy with the recent software updates and because of that we're considering switching in 2026. Another factor is that we wanted a platform that connects with our donor management software and unfortunately OneCause doesn't offer that integration right now.

“Very helpful customer support

Pros

Between the responsive support team and the dedicated account reps, the service has been excellent. They keep rolling out useful new features and the auction platform looks clean which helps constituents feel comfortable placing bids. The online support library is packed with helpful resources, including both videos and written guides and the onsite support has been fantastic as well.

Cons

Our foundation serves a very small rural hospital so the cost can be hard to manage specially the onsite auction support that we consider essential to making the event successful. Still, we continue to make it work because the platform has helped increase our auction revenue.

“wonderful platform

Pros

Everything about the platform is actually wonderful. It's user-friendly, covers everything we needed and the regular meetings are incredibly helpful. The team did a fantastic job explaining how the platform works and customer support was excellent throughout. Jessica, who was with us at the event, was especially outstanding.

Cons

There are a few redundant steps when entering guest names. It was also quite confusing for guests to be asked to enter their credit card details in order to claim a complimentary ticket since many assumed they were being required to make a purchase.

“fantastic fit for nonprofit events

Pros

Running large-scale nonprofit events with this platform has been a really positive experience so far. Even though some platforms advertise themselves as free, this one feels well worth the cost because it delivers a polished experience for guests and gives me thorough event management tools on the back end. We've been extremely pleased with every part of our live fundraising events, including auctions, paddle raises, check-in and check-out, raffles etc.. their customer support has been excellent and I appreciate that they keep improving the platform with ongoing updates and product enhancements.

Cons

It doesn't connect directly with our CRM, Blackbaud/Raiser's Edge, though using Omatic has worked fine as a workaround.

“Really helped with event management

Pros

Their customer support was excellent and the event management team really took the time to understand what we needed and what we were trying to achieve with our events.

Cons

I faced a minor issue during the event where some images were displayed incorrectly and ended up covering important information for our bidders. Unfortunately, it couldn't be fixed while the event was live which may have affected our fundraising potential. So that part needs improvement.

“Great from start to finish

Pros

it's been excellent from beginning to end. Their team stepped in with support whenever we needed it and made sure everything was in place for us to succeed on the night of the event. They were responsive, helpful and genuinely cared about how things turned out. That level of support helped the whole event run smoothly.

Cons

Don't have any real complaints. A few of the tools took a little time to get used to but the support team did such a good job guiding us that the learning curve felt very manageable.

“brought in more business for us

Pros

This platform helped our agency bring in more fundraising dollars and it has also made event check-in and check-out feel much more smooth.

Cons

There's definitely a lot to learn at the beginning and it can feel a bit overwhelming at first. After getting through the training classes, though, it starts to feel much less intimidating.

“donor-friendly auction favorite

Pros

From a donor's point of view, this is very user-friendly. After our annual Gala, I hear a lot of feedback saying the platform is much better than other bidding and auction tools people have used.

Cons

The previous version had a few features that felt a bit outdated, though I expect those have been refreshed and improved in the newer platform.

“Loved the user experience

Pros

Setup and usage is simple and whenever questions or issues came up for us, the customer support team was excellent. the overall user experience is was good for us!

Cons

There were only a couple of minor things that bothered me about OneCause's mobile bidding platform, mainly around file type limitations and hosting images through a third-party platform like Dropbox but those issues have been fixed with their new platform :)

“Good value for money!!

Pros

Their team is always incredibly helpful, efficient and clearly knows what theyre doing. Its actually totally worth the cost

Cons

No complaints. I love their platform and how simple it is to use and honestly, I cant think of anything negative to mention.

“simple to navigate

Pros

Managing our event felt completely effortless with them. The platform is simple to navigate and the built-in checklists are really helpful for staying on top of event and fundraiser tasks and the post-event reporting was excellent. It delivers a lot for the price and feels like very good value.

Cons

Honestly have nothing bad to say!1 Switching to a new platform had me a little worried at first but it came through on every front, from donor management to creating a smooth guest experience during the event.

“efficient event module

Pros

Navigating the event module has been simple. I can quickly find everything I need, including ticket holders, table captains and registrant details, without having to dig around.

Cons

It takes more time than i expected to track down the right documents to upload. It would help to have a single upload document that contains all the necessary information.

“helpful staff but tricky navigation

Pros

One of the best parts is the staff ,they're fantastic to work with. The system is fairly simple overall, although certain parts can feel more complicated than they should. Whenever something comes up, the team is always friendly, responsive and willing to help.

Cons

I didn't think id have such a hard time learning the system. The check-in tool is more difficult to use than we anticipated and navigating the platform has also been more confusing than we originally thought.

“Live support team is great

Pros

The live support team is great and our experience has been fantastic. They're amazing at responding quickly and always answer every question in time to help us run our event successfully and at a high standard.

Cons

The fees are extremely expensive which has us looking at other platforms to cut costs. Our guests were also turned off by the ticketing and credit card charges.

“Gave us a good reveue boost!

Pros

Both our team and our bidders found the software easy to deal with and the online auction plus mobile bidding tools have clearly helped increase the revenue from our events. Their customer support is quick to respond and genuinely helpful which gives us a lot of peace of mind when event day arrives.

Cons

What frustrates me is that sharing or transferring information from one event to the next within the platform isn't very convenient.

“adaptive setup

Pros

You can adapt this platform very easily for both setup and ongoing management. The whole experience feels smooth, from getting started to working with customer service and even for the end user. While it may look pricey at first, don't overlook the time it saves. It creates a very efficient process especially for nonprofits working with limited staff.

Cons

Getting guests entered with all of their information is still a pretty big process. It takes more time than it should.

“All-in-one event dashboard works well!

Pros

Everything centralized in one platform really helps. It keeps all the information in one place and gives us a dashboard for the event which makes things much easier to manage.

Cons

The part that gets frustrating is how the system refreshes every minute or two. That makes sense during a live auction but when there isn't a live event, the information should stay fixed. It's hard to review an item and see the bidder details when I have to drag the bar across and then the page refreshes and jumps me back to the top of the auction section. That is very annoying. It would also help if the platform were more adaptive specially when trying to tell who bid on which item or how much one person has bid across all events. when money is added into our account, it would be much better if those deposits were labeled clearly, such as Auction, Tickets or Sponsorships.

“budget-friendly annual auction option

Pros

A lot of people were turned off by having to provide both a phone number and an email address just to view the silent auction. but since we only run the Virtual Silent Auction once a year, being able to choose a Pay As You Go plan worked out really well and helped us save money.

Cons

Small issues here and there dont let us enjoy the platform as much!

“Made bidding very simple

Pros

We loved using just a URL link instead of asking everyone to download an app. Having access to support during the event was also really valuable and it was especially helpful being able to talk to an actual person. The bidding process was very simple and the reporting features ended up being very useful as well.

Cons

Did run into a few things that may have been overlooked...like how sales tax was handled. We eventually figured out how to manage it but by that point the event was already in progress.

“fantastic event fundraising support

Pros

Everything worked really well, from event management to the bidding process. Customer support was excellent and on-site event registration on the day of the event went very smoothly.

Cons

I really love using itt but the reporting could be more simple. At first the reports were a little confusing for me to navigate.

“good platform even for the non tech people

Pros

Even as someone uneasy with technology, I felt pleasantly surprised by how approachable this fundraising platform is. It's user-friendly and secure for donors and it brought a level of organization to our fundraising event that I hadn't realized we were missing. Donors and bidders got into the event without any trouble. From the host side, they really seem to have planned for just about everything and I believe it's absolutely worth the cost.

Cons

There's not really anything I strongly dislike. If I had to point to one thing, it would be that during the learning stage, there were moments when I felt somewhat on my own trying to figure things out. It would have helped to have someone checking in to make sure I was on the right path, getting the most from the software and working through all of the tutorials.

“A guest-friendly platform

Pros

Their customer service is outstanding. The staff knows the product well and has been incredibly helpful with technical questions and other operational needs. The platform also works really well for my event guests. Most people understand how to use it quickly and can usually troubleshoot issues without much trouble.

Cons

One area that could be better is adding multiple pictures to items. Also the custom pages can feel a bit too technical if someone is still new to the platform.

“frustrating setup and RSVP process

Pros

At first it looked like it could simplify everything from internal staff gatherings to large fundraising events. That promise just didn't hold up.

Cons

Even for small free events like a volunteer luncheon, people trying to RSVP are asked to enter a credit card which is obviously a nonstarter. setting up events is not user friendly at all and it ended up taking far too much time along with way too many calls to customer service.

“Liked the whole bidding experience

Pros

The bidding experience worked really well for us. Its real-time analytics also made things more efficient and that played a big part in helping us hit our fundraising goals.

Cons

There were a few glitches while we were using the platform. They weren't major problems but they did slow things down a bit. Customization is somewhat limited too.. though that wasn't a huge issue since we were still new to the software and didn't know all the ins and outs yet.

“impressive event tools

Pros

From the admin side filling in registration details is really useful and the check-in process on event day is very adaptive. The text messaging feature is also a nice touch for sending updates throughout the event. The reporting options offer a strong range of metrics .. plus the real-time chat support has been excellent.

Cons

Setting up Giving Center pages can feel a little dated and the interface is not always the easiest to work through. The process for handling refunds and outstanding balances also seems somewhat inconsistent.

“fast auctions

Pros

When a local group named our organization as the beneficiary of a silent auction happening that same week, this platform helped us pull everything together without missing the opportunity. The platform is fairly user-friendly and the silent auction setup felt very organized. With the AI tool helping us write lot descriptions, we built and launched an auction with more than 110 items in only two days after receiving the photos. Our organization ended up surpassing its fundraising goal thanks to both the auction and the donation feature.

Cons

The only downside is that some parts of the platform specially ticket setup and certain site design steps, can feel a bit complex until you get more familiar with how everything works.

“fundraising that boosts engagement

Pros

We've found that using this platform makes fundraising both enjoyable and efficient. It's very user-friendly for organizers and guests which makes a big difference during events. Features like mobile bidding and real-time updates work really well and help everything stay organized. I also love how it builds excitement and keeps attendees involved throughout the event. It has genuinely simplified our auction process, helped us raise more funds and created a better overall experience for our supporters.

Cons

One thing that has been a little frustrating here is uploading images through Dropbox since that process can be somewhat difficult to navigate at first. It is not the most adaptive setup initially, although it does get easier to manage once you understand how it works. Im planning to move over to the new OneCause Fundraising Platform and from what I understand, that part of the process is much simpler there which Im excited about.

“auction bidding that just works

Pros

Staff and volunteers find entering auction details very simple and guests have no trouble placing bids on items or making a donation.

Cons

The thermometer page feels a bit limited right now. I'd rather the total appear without making it seem like the most recent donor contributed the full remaining amount. It would also be helpful if the new platform included video features for appeals and event marketing.

“donor tracking pays off

Pros

Keeping donor information saved for future events has worked out really well.. more so now that we're heading into this year's event.

Cons

It was annoying for me that the support staff we contacted about the new system didn't seem to know how to use it either which made things more challenging. It's also limiting that we cant print our fundraising sheets in different sizes.

“Responsive support throughout

Pros

Throughout the soiree, the support team responded consistently quickly whenever we needed help. During the event itself, they stayed actively involved and addressed problems right as they came up which made a big difference.

Cons

The website can be a little difficult to use when trying to find specific information. Navigation is not as adaptive as it could be specially for first-time users. A more organized layout and better search features would significantly improve the overall experience.

“Customer support is great

Pros

Whenever something comes up, their customer service team has been outstanding. If the problem is on their side, they explain what's happening or give me a workaround right away. When it turns out to be something I did, they still take the time to walk me through how to fix it and explain where I went wrong. Even when it's completely my mistake and I just need help getting it corrected, they're still incredibly helpful.

Cons

Sometimes I have to come up with workarounds to make the system do exactly what I need. Im hoping the new version will reduce some of those limitations.

“adaptive design

Pros

The platform's layout feels very adaptive so it's user-friendly from the start and the new AI guide is a nice addition that makes navigation even simpler. The guest experience has been excellent overall and customer service responds quickly, with convenient options to get help by phone, chat or email.

Cons

The system performs well overall but there are still a few things that could be improved. Items added to a cart without being purchased are still labeled as purchased which can be confusing. Customer service has explained that this is by design because users have to enter a credit card before adding items to their cart but it would make more sense if customers could complete their own transactions. During Raise the Paddle, a bidder number that was entered correctly multiple times ended up showing donations under someone else's name. At first, customer service suggested it was user error instead of looking into the problem which is concerning because it points to the possibility of donations being assigned incorrectly. The reporting screens also lack consistency. We've been told to export reports rather than depend on the live data shown on screen because of known reporting issues.

“flexible bidding that fits live events

Pros

This software works so well because it still supports traditional paddle raise and bidding with a credit card kept on file and charged later. Not many platforms still handle it that way since a lot of them make bidders or donors create an account or enter everything through a registration form first. This platform gives much more flexibility and makes it possible to offer a more curated experience for participants.

Cons

The back-end UI/UX feels dated and a bit dated to work with.

“Amazing tools

Pros

Representatives and event managers have been fantastic.. always attentive, responsive and right there when we need support. They consistently share useful tools that help us get the most out of the system.

Cons

Getting familiar with the new system took some time but aside from that, everything has been really good.

“quick volunteer check-ins!

Pros

Getting started was very simple and the check-in process was easy to manage. Our volunteers learned it fast and everything kept moving without issues throughout the night.

Cons

I'd still like to see more customization and flexibility in areas like the website design.

“impressive event planning tools

Pros

The platform's event planning features really stood out to me.. it handled everything I needed and even went beyond what I expected.

Cons

I was hoping for was a single place that clearly showed everything required to get an event set up. My One Cause contact eventually walked me through it but by then I had already spent a lot of time figuring it out on my own.

“Event customer care team really stood out

Pros

Having the team onsite during our event made a huge difference. They did an amazing job representing our staff that evening and provided excellent support to both our team and our guests throughout the event.

Cons

Since Im not a coder or especially tech-savvy, I had to pass the homepage design work to someone else. Also adding images for auction items beyond the first one feels like it should be more simple.

“too many glitches and poor support

Pros

There is at least a database that stores several of our past galas which has been useful to have on hand.

Cons

Unfortunately, the software is full of glitches and the team at OneCause comes across as not really caring about the issues at all.

“Professional teams

Pros

The customer service has been outstanding and I really appreciate the staff for their professionalism and strong troubleshooting expertise.

Cons

The process system is frustrating. It would be much better if there were additional payment options available

“organized ticketing with helpful chat

Pros

You can keep everything organized simply. Ticket sales are easy for the administrator to manage and the chat support is there when help is needed.

Cons

There's no option to save contact lists for future email blasts tied to similar events. It would also be helpful to have both mass email and mass text messaging and guests had a hard time assigning their tickets on their side.

“online ticketing makes things easy

Pros

Buying tickets and other items online is really simple and the live bidding during our gala works very well.

Cons

The only downside is how much time gets spent in conference calls with our event coordinator. We've been running charitable events with this platform for seven years sowe already know our roles well and really just need a brief review instead.

“fast support when it counts

Pros

Whenever I need help, the support team responds really quickly and gets things handled efficiently. I'm usually able to connect with a live agent within a minute or two. The chatbot, though, is pretty much pointless so it's better to ask for a real person right away.

Cons

A frustrating part is having to deal with the chatbot before reaching an agent. It feels dated and irritating specially when it's obvious the bot isn't going to solve the issue. The platform also isn't very user-friendly at first. There were quite a few parts that took some time to figure out. Once I became more familiar with how everything worked, it got much better but there's definitely a learning curve and some things aren't immediately adaptive.

“efficient donor tracking, dated interface

Pros

Our biggest fundraiser each year is a charity golf tournament and this platform has been useful for it. It keeps all of our donor information organized and it also handles ticketing and tee sheets which makes managing the event a lot more convenient.

Cons

It still isn't as adaptive as it should be.

“Online auction experience is great

Pros

This platform really shines when it comes to online auctions. While the revenue from a fundraising event obviously matters, the guest experience matters just as much and this platform does a wonderful job on that front. Our guests love how convenient the online auction is. There's no more running back and forth just to write down a bid. It creates an outstanding, simple and convenient auction experience.

Cons

The part I like least is setting up an event website. Not being able to upload photos and videos directly onto custom pages is frustrating and inconvenient. Instead, images have to be uploaded to Google Drive or Dropbox first and then the link has to be added behind the scenes with extra adjustments. Videos require that same workaround as well.

“silent auctions boost fundraising

Pros

Silent auction feature has been a big help for our fundraising efforts.

Cons

One limitation is that each experience only allows a single photo which makes it harder to fully showcase all of our items.

“Satisfied with event tracking tools

Pros

Navigating the platform is really simple and duplicating events or keeping everything organized from one year to the next works very well. Running reports for different events and keeping donor information stored in one place is also really useful. Importing data is simple and the support team plus the online resources have been excellent too.

Cons

The equipment rental costs are high and the processing fees are also on the expensive side.

“good platform

Pros

This platform helps our small team run fundraising events that feel polished and professional while also creating a positive experience for the people attending.

Cons

There's a slight learning curve for anyone just getting started with the software but the customer support team is always available and ready to help.

“A big hit for us

Pros

At our adult daycare center, we use this platform for our annual auction and it has been a big hit with all of the caregivers. It's very user-friendly for them which makes the whole process much more enjoyable.

Cons

Its setup can be a little challenging at first and the cost feels somewhat high for a small nonprofit organization.