Last Updated
Overview
Doubleknot helps cultural nonprofits streamline operations through integrated ticketing and membership management. While its comprehensive feature set may take time to fully implement, the platform’s unified database effectively supports visitor services and revenue tracking. Overall, it is suitable for organizations that want a single system to handle multiple tasks efficiently.
Overall Rating
Based on 8 users reviews
4
Rating Distribution
Positive
75%
Neutral
25%
Negative
0%
Starting Price
Custom
Doubleknot Specifications
- Membership Management
- Event Management
- Financial Tracking
- CRM Integration
What Is Doubleknot?
Doubleknot is a cloud-based operations management suite designed specifically for admission-based nonprofits and cultural attractions, including museums, zoos, and botanical gardens. It offers a comprehensive range of solutions for admissions, facility reservations, and donor relations within a single unified database. The platform is built to support organizations by consolidating administrative tasks and sales data into one system.
By providing integrated tools for diverse departments, it helps mission-based organizations increase their revenue while reducing manual paperwork.
Doubleknot Pricing
The pricing of Doubleknot is estimated to start at $100.00/month. In addition to the base subscription, organizations should consider transaction fees, which typically range from 2% to 5% plus a flat authorization fee per credit card transaction. Because Doubleknot involves complex configurations for reservations and memberships, organizations should also budget for the following potential expenses:
- Custom Implementation And Configuration: $2,500–$15,000, depending on the number of properties, programs, and branding requirements
- Data Conversion And Migration: $1,500–$7,500, based on the volume of historical member and donor records
- Staff Training And Onboarding: $1,000–$5,000 for comprehensive sessions covering POS, registration, and reporting
- CRM And Third-Party Integrations: $2,000–$10,000, particularly for advanced or customized integrations
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Doubleknot Integrations
The software supports integration with multiple systems and platforms, such as:
- ClearView CRM
- Blackbaud Raiser’s Edge
Who Is Doubleknot For?
Doubleknot is used by nonprofit cultural and educational organizations, including:
- Zoos and aquariums
- Museums and science centers
- Nature centers and botanical gardens
- Boy and girl scout councils
Is Doubleknot Right For You?
If you’re a nonprofit or cultural organization looking to streamline operations, boost revenue, and simplify administrative tasks, Doubleknot provides an integrated software solution designed to manage admissions, memberships, fundraising, and visitor services. Its digital-first approach supports mobile convenience and a seamless experience for visitors, members, and donors.
Trusted by over 300 zoos and aquariums, 20+ museums and science centers, nature centers, botanical gardens, and various scouting councils across North America, Doubleknot offers a dependable platform for organizations focused on efficiency, growth, and delivering exceptional experiences.
Still doubtful if Doubleknot is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Doubleknot Features
Timed Ticketing And Admissions
Doubleknot software provides flexible capacity management for timed-entry tickets and contact-free check-ins to improve the visitor experience. Users can validate tickets anywhere using a mobile POS app, which helps eliminate long lines. The platform ensures inventory remains up-to-date across all sales channels for tours, parties, and group visits.
Membership And Funding
The software facilitates member recruitment and retention by offering automatic discounts, priority registration, and members-only events. Users can request donations at every touchpoint, from online checkouts to roaming collections. This feature also supports custom queries to identify campaign recipients and integrates with CRMs to enrich donor data.
Event Registration
The platform delivers secure registration and payment processing for recurring events, camps, and conferences. Users can collect essential data like waivers and emergency contacts through custom forms with conditional logic. Additionally, the mobile app enables staff to manage walk-up registrations and collect any balance due during event check-in.
Constituent Relationship Management
Doubleknot utilizes a single integrated database to provide a 360-degree view of all constituent transactions and interactions. The software enables organizations to target communications and member offers to inspire deeper engagement. Through automated workflows and reporting, users can effectively nurture donor relationships and track multi-channel fundraising strategies.
Pros And Cons of Doubleknot
Pros
Extensive and versatile nonprofit management capabilities
Mobile POS capabilities for on‑site transactions
Supports customizable online registration forms
Cons
Transitioning data from other systems can be difficult
Support responsiveness can be inconsistent
Doubleknot Reviews
Total 8 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars38%
3
Stars13%
2
Stars13%
1
Stars0%
Share your experience
Mark F.
Non-Profit Organization Management, 1-10 employees
Less than a year
“mixed bag for organization tools
Pros
Managing memberships, handling the store, supporting fundraising efforts and organizing events all in one place makes it feel like a centralized system for a lot of operational needs.
Cons
Experience with support has been really inconsistent. Sometimes a response comes pretty fast but other times waiting for weeks over a very basic request happens. No phone support exists so talking things through with someone directly isn't possible. On top of that, none of the modules feel especially strong and the overall branding feels a bit dated and unpolished. Many of the training videos are either outdated or only really useful for Scout organizations.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
3
Functionality
6
Tami B.
Museums and Institutions, 11-50 employees
More than a year
“rough transition and missing tools
Pros
Online purchasing and registration support with customizable forms is a definite plus. Credit card payments can be processed with the updated card reader and using iPad POS stations has been a useful feature for handling transactions.
Cons
Promises that never got fulfilled were the real letdown. From my experience the transition was extremely bumpy and the CRM functionality we were told was coming never actually materialized. A major problem with duplicate constituent records has also created a lot of confusion. On top of that, payment options feel very limited and no real way to separate individual constituents from organizations exists. The lack of relationship or household tracking features was also frustrating. Back-office administration has been difficult to manage and the customer service or training from Doubleknot hasn't been helpful. Even the user guides are frustrating because they aren't searchable.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
3
Functionality
4
Anonymous
Not Specified, 11-50 employees
More than a year
“Versatile platform for our museum
Pros
Across our museum, this has proven flexible and comprehensive enough to support the whole team and that says a lot with a staff of 50 and around 125k visitors each year. One system serving so many areas at once, including membership, donor relations, programming, archives and collections, front-line operations and more, is genuinely appreciated. Time was needed to get comfortable with everything but the support has been solid throughout. Other institutions already knowing and using the software is also a plus because that familiarity makes adoption and collaboration feel a lot more manageable.
Cons
Both the internal and outward-facing language can feel more complicated and wordy than necessary so extra time sorting through information with staff or patrons is sometimes needed. From my experience moving from one platform to another is never simple but Doubleknot seemed to create quite a few strange-looking or incomplete records tied to former donors, members and other constituents which definitely added some frustration during the transition.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Frequently Asked Questions
What language does Doubleknot support?
Doubleknot primarily supports the English language.
What types of pricing plans does Doubleknot offer?
Doubleknot price plans are estimated to start at $100.00/month. Get a detailed Doubleknot cost breakdown tailored to your specific requirements.
What level of support does Doubleknot offer?
Doubleknot offers support through webinars, newsletter, email, and phone.
Does Doubleknot offer an API?
Yes, Doubleknot offers an API.
Does Doubleknot have a mobile app?
Yes, Doubleknot offers a dedicated mobile app.
What other apps does Doubleknot integrate with?
Doubleknot integrates with Blackbaud Raiser’s Edge and ClearView CRM.
Who are the typical users of Doubleknot?
Doubleknot features are used by zoos, museums, aquariums, and other nonprofit cultural and educational organizations.