Givergy Reviews

“Great fundraising setup”

Pros

Running our fundraising event with this software has been easy and quite manageable! The customer support has been outstanding and consistently very quick to respond which I really appreciate. Getting everything set up in the beginning was also fairly simple for my team.

Cons

One thing I'd still like to see is the ability to collect more guest information when attendees claim their tickets.

“good support, limited integrations”

Pros

Getting started with this system feels simple and the customer support team has been really helpful whenever needed.

Cons

A downside with it is that it doesn't integrate with our existing platforms.

“amazing for event check ins”

Pros

During our event this platform was amazing to use! The check in process was very simple and my team really enjoyed working with the platform.

Cons

The backend was a little hard to figure out. We're still learning how the system works and it took some time to figure everything out. Our event still ran smoothly in the end but it definitely feels like there's a lot more for us to learn.

“All in one platform”

Pros

Having our event website, ticket sales and silent auction all together in one platform has been really convenient.

Cons

Donor tip model is a nice idea but I think the checkout experience could do a better job of making it clearer and easier for purchasers to understand.

“Nice design”

Pros

Starting off was easy especially because of their rep Joey who made the onboarding process really easy and the platform itself has an accessible design that feels natural to use.

Cons

The platform itself was excellent but dealing with the Stripe payment processor was a little frustrating at times.

“User friendly platform”

Pros

Over the years our organization has relied on this platfom for many different events and we've really appreciated the ongoing partnership. Our Client Services Manager has been incredibly kind, detailed and supportive throughout. She has consistently been someone we can count on for our events and she's always been open to hearing our feedback and suggestions to help improve things moving forward. The platform itself is fairly user friendly and the resource links are helpful when we want to find answers on our own.

Cons

At times some of the updates feel a bit illogical and end up creating friction in how easily we can use the platform.

“Great support for gala events”

Pros

Has been incredibly user friendly and the customer service has been outstanding! I work closely with Chloe Colquitt and she has made the whole experience feel completely smooth. Our volunteers use it during registration and it has been very simple for everyone to work with. Overall this platform makes our lives a million times easier during the biggest event of our year.

Cons

We use this for our annual Gala specifically for a 'fund a need' and auction and it fits those needs perfectly. We are not using every feature the platform offers but for what our company needs we really have no complaints or dislikes.

“Outstanding fundraising partner”

Pros

Right from the start this has been an outstanding platform to use. The interface is very user friendly and the overall experience has been excellent. Everything feels accessible so even people who are brand new to online auctions can get around the system without much trouble. Its well thought out design and the smooth functions make managing auctions easy while also helping boost participation and engagement. Another standout part is the level of support from their team. They are quick to respond, well informed and always willing to help with questions or concerns. Whether it involves resolving a technical problem or offering advice on how to run auctions more effectively they consistently go the extra mile to make sure everything goes well. Overall it feels like more than just software, it truly acts as a fundraising partner. Between the accessible platform and the exceptional customer support, it's a top choice for anyone wanting to run online auctions in a smooth and effective way.

Cons

At this point I don't have any complaints about my experience with the platform.

“good fit for charity galas”

Pros

We used it for our gala and really liked the overall setup! Most of the platform felt flexible and simple to use and the team was incredibly helpful from beginning to end. It played a big part in making this our second most successful fundraiser so far and the messaging feature was especially useful for post event follow up. It's a really valuable tool for charities.

Cons

A few parts of the platform felt a little less accessible than the rest but it didn't take away from the overall experience especially since the staff were always available and happy to answer questions.

“helpful support”

Pros

The support team has been really helpful and having a 24 hour support line available is a big plus. The site is also very user friendly and easy to figure out.

Cons

One thing thats missing is the ability to keep a running tally of bids during a live auction, adding it would make that part much more manageable.

“responsive customer service”

Pros

Whenever questions came up their customer service was helpful, responsive and genuinely effective. Our fundraising expert, the on site support staff and the online support team consistently gave us clear answers right away which we really appreciated :)

Cons

There were a few hiccups while using the system both on the backend and from the guest side. However the issues were resolved quickly with their support and guidance.

“Strong ROI”

Pros

Having a well informed team behind the platform makes a huge difference especially when your own team is small and doesn't have much auction experience. It gave us confidence that we were getting the most out of our investment and the return made it feel completely worthwhile. The platform is also very simple to use.

Cons

Sometimes the integrations with other platforms can feel somewhat limited.

“positive experience”

Pros

From the beginning the support has been outstanding all the way through. Having 24/7 help available is incredibly useful and the team always responds quickly. Setting up the website and making edits is very simple as well. We've been using this platform for our Gala for more than six years now.

Cons

There's honestly nothing I dislike about it.

“Reliable online auction platform”

Pros

Getting started was easy, thorough and really prepared our team well. Right now we use the platform only for online silent auctions and it has gone beyond what we expected while covering everything we need. The 24/7 support is quick and genuinely helpful and the community forums answer most questions and are useful when setting up webpages. The platform is simple to figure out and use and our guests have run into very few problems while using it.

Cons

Nothing to complain about at the moment. The team is very open to feedback and receptive to ideas on how the platform could become even better for our organization.

“made everything much easier”

Pros

The support from their team has been amazing! Their 24/7 availability is incredibly helpful and getting the website set up is very simple. Having that kind of hands on assistance has made everything much easier for me especially since we use it once a year for our Gala and silent auction event.

Cons

I don't have anything negative to say about the platform.

“comfortable to use”

Pros

Using it feels very comfortable because the platform is so user friendly. The customer service before the event and during the event itself was excellent and that really helped everything run smoothly.

Cons

At this point I don't have any complaints about my experience with it.

“fundraising tools for every event”

Pros

It covers a wide range of fundraising event needs with useful tools for ticket sales, pledge drives, silent auctions and more.

Cons

Ticketing with the platform can be a bit tricky for larger gala style events. That said their team does a really good job of providing helpful resources and clear instructions on how to use the system effectively.

“Stellar team”

Pros

The team has been incredibly supportive when it comes to learning how to use the products and responding to any questions that come up. Our customer success manager Chloe Colquitt has been especially amazing throughout the process!

Cons

One feature I'd really like to see added is guest check in text notifications.

“silent auction tracking is excellent”

Pros

Keeping up with sales and seeing which guests purchased items in our silent auction has been very easy with it.

Cons

The process for uploading information could definitely be simpler.

“accessible platform”

Pros

From the customer service to the account management the experience has been excellent. The platform is accessible, easy to use and the team has consistently made sure our event requirements are fully covered. We've relied on the silent auction features for several years and more recently we used the ticketing system and online check in which worked flawlessly. We'll absolutely be using it again!

Cons

For now we haven't come across anything to dislike.