Patient Portal Software Reviews, Features, Pricing & Comparison

athenahealth EHR Software

athenahealth ehr software is a leading provider of cloud-based and on-premise healthcare solutions for medical groups and health systems nationwide. T.. Read more

131 Reviews

eClinicalWorks EMR Software

eClinicalworks EMR Software is an award-winning vendor offering integrated EHR, Practice Management, Population Health, and Revenue Cycle Management s.. Read more

110 Reviews

Cerner EMR Software

Cerner EMR Software is the leading US supplier of health care information technology, offering a unified suite of digital solutions that streamline cl.. Read more

90 Reviews

PrognoCIS EMR Software

PrognoCIS EMR Software, set up in the early 2000s, is a healthcare company that is suitable for all sizes of practices and hospitals. It offers integr.. Read more

87 Reviews

AdvancedMD EHR Software

AdvancedMD EHR software suite for independent practices. Founded in 1999 and based in South Jordan, Utah, the vendor serves an expansive national foot.. Read more

85 Reviews

EpicCare EMR software

Epic Systems Corporation, or Epic EMR Software, has been in the market since 1979 and employees around 10,000 personnel. Headquartered in Verona, Wisc.. Read more

84 Reviews

Allscripts EMR Software

Allscripts EMR Software has been in business for the past 30 years with presence across four countries; US, UK, Canada, and Australia. Over time, the .. Read more

82 Reviews

Amazing Charts EMR Software

Amazing Charts, a leading developer of Electronic Health Record, Practice Management, and Medical Billing Systems for outpatient practices, was founde.. Read more

80 Reviews

DrChrono EHR Software

DrChrono’s All-in-One integrated electronic health record and medical billing software aims to modernize patient care and optimize practice efficiency.. Read more

72 Reviews

Practice Fusion EHR Software

Practice Fusion EHR Software, an Allscripts company, founded in 2005 is the #1 cloud-based ambulatory electronic health record platform in the United .. Read more

69 Reviews

ChartLogic EHR Software

ChartLogic, a subsidiary of Medsphere Systems Corporation, has been in the market since 1994. It is headquartered in Salt Lake City, Utah. The vendor .. Read more

67 Reviews

Greenway Health EHR Software

Health IT company Greenway Health EHR Software has been in this space for the past 30 years. It offers several options when it comes to electronic med.. Read more

61 Reviews

ChiroTouch Chiropractic EMR Software

ChiroTouch is an Electronic Health Record (EHR) company established in 1999. It is designed to facilitate small and medium-sized practices. The syst.. Read more

61 Reviews

athenaOne EHR Mobile App

athenaOne EHR App by athenahealth is a mobile app solution that helps doctors deliver high-quality care by enabling them to access real-time data on t.. Read more

58 Reviews

Centricity EMR Software

Centricity EMR Software, an offering of GE Healthcare, is an electronic health record system built for larger physician practices. It can interface se.. Read more

52 Reviews

Patient Portal Software Buyers Guide

Last updated: September 24, 2021

Patient Portal Software—The 5 Features That Truly Matter

In a customer-centered age, physicians need to understand the importance of acquiring this perspective too. Your patients have the advantage of browsing the internet to find a suitable health care provider.

You need to find ways to attract patients, as well as retain the ones you have. An effective patient portal software product can be the solution to get this right. 

But of course, you need a quality system to make this work. So read on to find out what features your portal needs the most. 

Patient Care: The Value of a Relationship

If you’re still wondering if it’s worth the expenses, let’s help you clarify. On your patient list, you’ll find patients that will stick with you no matter what. That’s the value of months or years of relationship building. They trust your insight and this benefits both parties:

  • You won’t lose them to other physicians, because they won’t take the risk of someone else providing lower-quality care.
  • The trust they have in you makes each visit less traumatic and will prompt them to be more honest during consultations. 
  • This transparency as well as knowing their histories enable you to provide better health care.

Now imagine you can have this type of doctor-patient relationship with everyone. You’ll be surprised at how much you can build trust be simply improving communication, such as using a streamlined patient portal software system.

But with so many options available these days, which one will give you the best ROI? We listed the most important features to consider. 

5 Features Your Patient Portal Software Must Have

In most cases, a patient portal software is a website your patients can access to view certain information related to their cases. The range of options will differ between software programs but usually relate to billing, scheduling, and communication between physicians and patients. 

It Will Easily Integrate With Existing Software

The keyword here is ‘easily’. You don’t want to have a difficult implementation period because this can cause staff members to react negatively to the changes. The patient portal software must work well with:

Around the Clock, Easy Access

The idea of this software is to allow easy communication between you and patients. Make sure your portal is easily accessible on all browsers and if it’s mobile responsive, even better. More and more people use their SmartPhones to organize their lives, rather than sitting at their computers. Make it easy for them to use the platform and your patients will stay happy.

Also make sure downtime is kept to a minimum, as your patients will log in at all times of the day. For this, you need excellent support and customer service so you can report problems & have them resolved as quickly as possible.

Greenway Health

Compliancy and Security is Key

It’s your responsibility to create a safe, law-abiding online environment for your patients to use. Firstly your software should be HIPAA compliant, so patients’ data will be kept secure. Also, review your own security measures and servers used (if applicable) to prevent hackers from accessing the information. 

The benefit of using patient portal software is that you can now facilitate secure communication; Much better than discussing private information over the phone. Personal details can be mentioned in messages but will be encrypted for safety reasons if you use a quality software package. As a bonus, the information will be more accurate too, since patients enter their own details instead of staff members typing it in, as with many paper-based systems. 

General Actions Done in a New Way

Many of the activities that rob you and your staff of time can be automated or changed once you implement patient portal software:

  • Paperwork: Going digital is vital as it makes your documentation more accurate and saves time. Patients enter their information online (even when registering) so there’s no chance of typing errors when staff members have to transfer written data onto a computer system. From there on forward all test results, reports and notes are kept together. Patients appreciate being given access to their paperwork, whether to view themselves or to show others. When information changes, such as an address, it’s also easier to get it adjusted than with a paper-based system.
  • Scheduling: When you allow patients to make appointments online it means your staff will have fewer phone calls to handle. Patients, as well as physicians, can get reminders to make sure they’re on time. 
  • Prescriptions: It’s easier for physicians to manage prescriptions online, compared to the time wasted in doing it on paper and in person. You simply need reminders to organize refills, instead of patients making calls with their requests. 
  • Billing: Help your patients keep their payments up to date by using patient portal software with a payment option. Usually, this only requires credit card information—no one has to visit the bank or even log in to their banks’ websites. 
  • Virtual visits: A nifty way of utilizing all the benefits of this technology is using this portal to handle follow up care. Both physicians and patients will appreciate that they can save time in corresponding online instead of in person, especially for less serious conditions or treatment.

For optimum satisfaction and time saving, make sure your software facilitates these features of running a practice. 

Does it Work for YOU?

Don’t see software as being set in stone. Quite the opposite; If you’re willing to pay a little extra. Gauge whether you can use a standard portal, but also ask about the possibility of customizing software to your specific needs. Customization is proof of a high-end system, and that the service provider is interested in your unique preferences. 

Last Thoughts

Recent studies show that very few patients know whether their health care providers have such systems in place. That means, even those professionals that have these portals aren’t enjoying the advantages yet.

Make sure you (and your patients) benefit from the start by adequately marketing your patient portal software to existing patients and each new one. Make it part of registration that they engage with your software, so they feel comfortable using it.