athenahealth is a leading provider of cloud-based and on-premise healthcare solutions for medical groups and health systems nationwide. Their vision is to create a thriving ecosystem that delivers acc.. Read more
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eClinicalWorks is an award-winning vendor offering integrated EHR, Practice Management, Population Health, and Revenue Cycle Management solutions and services to more than 130,000 physicians across th.. Read more
PrognoCIS, set up in the early 2000s, is a healthcare company that is suitable for all sizes of practices and hospitals. It offers integrated modules for EHR, practice management, and patient portal a.. Read more
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Allscripts has been in business for the past 30 years with presence across four countries; US, UK, Canada, and Australia. Over time, the company has transitioned from a core electronic prescribing ent.. Read more
Amazing Charts, a leading developer of Electronic Health Record, Practice Management, and Medical Billing Systems for outpatient practices, was founded in 2001 by a practicing family physician. In 201.. Read more
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Kareo was founded in 2004 and has been in business for over 13 years. The solution is purpose-built to cater to the unique needs of independent small practices, avoiding the standard complicated, time.. Read more
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Patient Portal Software
In a customer-centered age, physicians need to understand the importance of acquiring this perspective too. Your patients have the advantage of browsing the internet to find a suitable health care provider.
You need to find ways to attract patients, as well as retain the ones you have. An effective patient portal software product can be the solution to get this right.
But of course, you need a quality system to make this work. So read on to find out what features your portal needs the most.
If you’re still wondering if it’s worth the expenses, let’s help you clarify. On your patient list, you’ll find patients that will stick with you no matter what. That’s the value of months or years of relationship building. They trust your insight and this benefits both parties:
Now imagine you can have this type of doctor-patient relationship with everyone. You’ll be surprised at how much you can build trust be simply improving communication, such as using a streamlined patient portal software system.
But with so many options available these days, which one will give you the best ROI? We listed the most important features to consider.
In most cases, a patient portal software is a website your patients can access to view certain information related to their cases. The range of options will differ between software programs but usually relate to billing, scheduling, and communication between physicians and patients.
The keyword here is ‘easily’. You don’t want to have a difficult implementation period because this can cause staff members to react negatively to the changes. The patient portal software must work well with:
The idea of this software is to allow easy communication between you and patients. Make sure your portal is easily accessible on all browsers and if it’s mobile responsive, even better. More and more people use their SmartPhones to organize their lives, rather than sitting at their computers. Make it easy for them to use the platform and your patients will stay happy.
Also make sure downtime is kept to a minimum, as your patients will log in at all times of the day. For this, you need excellent support and customer service so you can report problems & have them resolved as quickly as possible.
It’s your responsibility to create a safe, law-abiding online environment for your patients to use. Firstly your software should be HIPAA compliant, so patients’ data will be kept secure. Also, review your own security measures and servers used (if applicable) to prevent hackers from accessing the information.
The benefit of using patient portal software is that you can now facilitate secure communication; Much better than discussing private information over the phone. Personal details can be mentioned in messages but will be encrypted for safety reasons if you use a quality software package. As a bonus, the information will be more accurate too, since patients enter their own details instead of staff members typing it in, as with many paper-based systems.
Many of the activities that rob you and your staff of time can be automated or changed once you implement patient portal software:
For optimum satisfaction and time saving, make sure your software facilitates these features of running a practice.
Don’t see software as being set in stone. Quite the opposite; If you’re willing to pay a little extra. Gauge whether you can use a standard portal, but also ask about the possibility of customizing software to your specific needs. Customization is proof of a high-end system, and that the service provider is interested in your unique preferences.
Recent studies show that very few patients know whether their health care providers have such systems in place. That means, even those professionals that have these portals aren’t enjoying the advantages yet.
Make sure you (and your patients) benefit from the start by adequately marketing your patient portal software to existing patients and each new one. Make it part of registration that they engage with your software, so they feel comfortable using it.