Zoho CRM Software

Zoho CRM Software is an award-winning cloud-based CRM and social media management platform designed to empower small to large-sized organizations to attract, retain, and satisfy customers. It allows users to schedule posts, monitor keywords, and manage multiple social channels, organization-wide Sales, Marketing, Customer Support & Service, and Inventory Management in a single business system.

Zoho can automate daily business activities, track sales, and engage customers on different platforms. Its key features include creating, publishing, bulk scheduling, content sharing, unified messaging, team collaboration, reporting, monitoring, stats and analytics, and live streaming. users CAN monitor keywords, hashtags and capture new leads on managed brands with the help of its real-time social media monitoring tool allows. Additionally, the platform enables users to schedule posts depending on the active audience.

The platform caters to all models and industries from small, independent to large enterprises. Zoho’s mobile platform enables users to take CRM on location real-time updates can be obtained, and close more deals even when on the go.

Zoho CRM Pricing

 Standard Version (for Small Businesses) - $12/user/month. Professional Version (Complete CRM for any SME) - $20/user/month. Enterprise Version (CRM for multi-level organizations) - $35/user/month.

USP

 Zoho offers full integration between the CRM account and other applications which help create a fully scalable and customized business solution. users can gain complete visibility of the sales cycle. Alignment of sales efforts with business strategies and objectives is convenient.

Support

Customer support can be reached through the online platform and phone.

Things Customers like

 Users can engage, inform, and create long-term loyalty with customers. The capability of associating social profiles and communicating with customers from within the CRM account. Integration with Google apps makes syncing emails and sharing information easy.

Things Customers do not like

 Poor outsourced customer support. Lack of Customizations. Frequent glitches/bugs. not easy to learn how to customize the automation. no video tutorials.

Zoho CRM Software Pricing

Small Organization

Within Budget

Medium Organization

Within Budget

Large Organization

Within Budget

Zoho CRM Software reviews

Overall Rating

12 Reviews

Excellent
67%
Good
33%
Average
0%
Poor
0%
Terrible
0%

It works great without the need for additional customization.

October 2022

Matthew C.

Professional Training and Coaching

Pros:
Using a lot of other CRMs like Infusion and Salesforce, I have realized the need for a more simplified solution. That is the reason I switched to Zoho, which can be operated with minimal effort and less manpower. All the features required for social, email, and CRM are all housed in one location and integrated with each other quite well. Warming up prospects before transferring them to the CRM module is simple with the help of the email campaign area. It is simple to assign tasks to the sales team and generate detailed reports about the progress of those tasks, which lets me decide what to do next.
Cons:
I recommend some training videos be added so that we might be able to use other features to help us in some way. The CRM module does not always receive accurate statistics from the email campaign area. Generating and nailing the leads is not as perfect as I would have liked. I mean, there is no perfect method for qualifying leads.

It gives your sales efforts a much-needed boost and helps you achieve your targets.

October 2022

David M.

Marketing and advertising

Pros:
It is great that Zoho has focused the most on one thing that matters the most: customer management. Its dead simple to create folders and neatly organize all our clients in a space free from clutter. We have been using it to organize client records with their information and requests, save all documents, archive emails, and keep track of transactions done by our team and among them. I like how Zoho CRM makes it easy to filter customers by suggested topics. This makes it easy to make lists of important information about a certain group of customers based on their specialty or interests, so that our team can quickly get in touch with them and make them special offers.
Cons:
The team behind Zoho has not been great with updating the software on time. I feel like its been left behind by the competition, and if they keep it up, they might end up losing customers. Also, obtaining blueprints and custom coding is a hassle.

The ultimate marketing manager

August 2019

Belinda

Teva Pharmaceuticals

Pros:
Zoho takes away the need for going through the trouble of having to keep several marketing automation tools for different types of tasks by bringing them all in a compact suite with social networking capacities to help us market our products better. My favorite thing about Zoho is that there are no fixed templates or a learning curve with this platform.
Cons:
no cons. I love how intuitive and unique this software is.

The best solution for social media management

July 2019

Claire

Verisk

Pros:
Managing social networking accounts has become so easy ever since I started using Zoho. The solution offers some really advanced tools and functions in the dashboard dedicated to measuring performance.
Cons:
There is nothing that I do not like about this platform. I feel more people should use it for its social media management skills to save up on a lot of time and daily effort.

So useful and efficient

July 2019

Waqas

Ismail Garments

Pros:
Managing social accounts from a single unified system is a huge help in a lot of ways as it doesn’t only save you a lot of time by planning and scheduling posts ahead of time but gives you a holistic view of all social media activities and their performance so you can plan your future content strategically.
Cons:
I have so far encountered no issues with Zoho. It has been a lifesaver for me.

The best Social Media Manager

July 2019

Emel

Immedis

Pros:
Zoho offers countless benefits that add to effortlessly maintaining social media presence while helping your business grow and attract more leads. it offers easy integration with several social media platforms and upgrades their usability according to the latest trends, which is very refreshing. Scheduling posts for different social accounts helps us strategize our marketing campaigns better.
Cons:
Contrary to Instagram, twitter integration is not as seamless as I would like. Retweeting doesn’t effectively go through. Zoho relies entirely on a fast, unbreaking internet connection. sometimes, if internet access is lost, any and all progress made is gone. The solution does not offer to save it to post later.

A lifesaver!

July 2019

Alice

CyberCoders

Pros:
The perfect solution to get rid of the daily hassle of having to post content on different social platforms and monitoring progress. Zoho is reliable and efficient in its job with so many additional perks and tools to promote our products better through social media marketing.
Cons:
Zoho is without a doubt a pioneer in its field. Zero complaints even after having used it for years.

Comprehensive marketing and advertising manager

July 2019

Kerry

Inova Fairfax Hospital

Pros:
Zoho is a comprehensive suite containing advanced marketing capabilities and tools. It also offers integration with social networking sites to promote your brand better.
Cons:
I wish there were more options for themes, the existing ones are generic and not too impressive. I wish they work on that in future updates.

Brilliant marketing tools

July 2019

Blair

Collabera Inc.

Pros:
A neat, no fuss interface with a wide variety of tools and features dedicated to social media management. scheduling social media posts, tracking customers and creating custom dashboards are among the most powerful of its functions. Zoho can also efficiently track the relevant social conversations for you.
Cons:
There is nothing that’s less than perfect with this solution. It provides consistent, flawless service every single time.

Great social media managing tool

July 2019

David

Bon Apptit Management Company

Pros:
An amazing platform to keep up a presence on social networking accounts across different platforms at the same time from one unit. Its searching tool is very helpful for finding new business ideas, hashtags and competitors. I particularly love the team features which allows teams to run collaborative campaigns in real-time. You can monitor the progress of each post and also track customers.
Cons:
There are no negative aspects to this wonderful solution. it has made our work easier with its collaborative tools. Engaging with customers across several platforms is done with so much ease.

User-friendly and well organized

July 2019

Christopher

Iflexion

Pros:
The software is without a doubt, the best and undisputed social media management solution. Managing several social platforms at once is easier than ever, that too from a single hub. Not only that you can schedule unlimited posts, collaborate with teams in real-time and save up on a lot of time and effort.
Cons:
The product has really innovative tools to offer but I feel there is still room for improvements in terms of usability and coming user-oriented.

Smart and adaptable

July 2019

Andrew K.

Takezo, LLC

Pros:
Zoho is easy for the team to learn to use and really simple to set up. No implementation period or learning curve.
Cons:
I think the main page is a little too simplistic and could use a better overview of the system’s capabilities.

Call us at

(661) 384-7070

Call us at

(661) 384-7070