Zoho CRM Software

Zoho CRM Software

12 Review(s)

Overview

If you are looking for an effective customer relationship management (CRM) solution, try Zoho CRM software. With features such as lead management, sales automation, and analytics, it empowers businesses to streamline their sales processes, boost customer engagement, and drive growth. Transform your business with the help of Zoho CRM.

Overall Rating

Based on 12 users reviews

4.7

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

Zoho CRM Software Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

What Is Zoho CRM Software?

Overview

Zoho CRM is a cloud-based customer relationship management solution, catering to businesses across diverse industries. It offers a comprehensive suite of tools designed to manage and streamline sales, marketing, and customer support processes. It empowers companies to enhance their operational efficiency and drive growth.

Zoho CRM Pricing

Zoho CRM cost ranges depending on the specific needs of your business. It offers the following plans:
  • Standard: $20 per month
  • Professional: $35 per month
  • Enterprise: $50 per month
  • Ultimate: $65 per month 

Zoho CRM Integrations

Zoho CRM seamlessly integrates with:

To learn more about these integrations, you can schedule a free Zoho CRM software demo.

Who Is Zoho CRM For?

The software is designed for businesses of all sizes across various industries and sectors. These include:

  • Information technology (IT) services
  • Writing and editing
  • Marketing and advertising
  • Environmental services
  • Design
  • Outsourcing
  • Nonprofit

Is Zoho CRM Right For You? 

Zoho CRM has a user-friendly interface and customizable features, making it a go-to choice for businesses seeking to optimize customer interactions and boost their bottom line. It is scalable and secure, and ISO/IEC 27017:2015 certified. Read Zoho CRM reviews to learn more about what existing users say about the software.

Still not sure if Zoho CRM is right for you? Contact us at (661) 384-7070 for help in making the best decision.

Zoho CRM Software Features

Zoho CRM automates and streamlines sales processes, from lead generation to deal closure. It helps sales teams efficiently manage leads, track customer interactions, and forecast sales trends. This increases productivity, reduces manual tasks, and ensures timely follow-ups.

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The software allows users to create custom modules, fields, and layouts without coding. This empowers businesses to tailor their CRM interface to specific workflows and requirements. This way teams can work more efficiently, fostering better data management.

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Zoho CRM's tools offer insights into team and individual performance. Managers can set targets, monitor progress, and provide real-time feedback. This fosters accountability, motivates sales teams, and drives healthy competition. Companies can achieve higher sales targets by aligning performance with strategic goals.

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This feature equips sales teams with the necessary tools and content for effective selling. It provides access to sales collateral, product information, and communication templates in one centralized platform. This accelerates sales cycles and empowers representatives to engage prospects with relevant information.

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Zoho offers customization and integration capabilities through APIs and SDKs. This allows businesses to create tailored extensions, integrations, and applications to address unique needs. Companies can create a seamless tech ecosystem that optimizes processes and maximizes efficiency.

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Pros And Cons of Zoho CRM Software

Pros

  • Robust suite of tools

  • Easy to set up

  • Customizable

  • Mobile apps available

Cons

  • Customer support could be better, as per some Zoho reviews

  • May be difficult to navigate for new users

Zoho CRM Software Reviews

Total 12 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

33%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

MC

Matthew C.

Professional Training and Coaching, 11-50 employees

4.0
October 2022

“No need for customization, It's perfect

Pros

Using a lot of other CRMs like Infusion and Salesforce, I have realized the need for a more simplified solution. That is the reason I switched to Zoho, which can be operated with minimal effort and less manpower. All the features required for social, email, and CRM are all housed in one location and integrated with each other quite well. Warming up prospects before transferring them to the CRM module is simple with the help of the email campaign area. It is simple to assign tasks to the sales team and generate detailed reports about the progress of those tasks, which lets me decide what to do next.

Cons

I recommend some training videos be added so that we might be able to use other features to help us in some way. The CRM module does not always receive accurate statistics from the email campaign area. Generating and nailing the leads is not as perfect as I would have liked. I mean, there is no perfect method for qualifying leads.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

DM

David M.

Marketing and advertising, 1-10 employees

4.0
October 2022

“Powers up sales performance

Pros

It is great that Zoho has focused the most on one thing that matters the most: customer management. Its dead simple to create folders and neatly organize all our clients in a space free from clutter. We have been using it to organize client records with their information and requests, save all documents, archive emails, and keep track of transactions done by our team and among them. I like how Zoho CRM makes it easy to filter customers by suggested topics. This makes it easy to make lists of important information about a certain group of customers based on their specialty or interests, so that our team can quickly get in touch with them and make them special offers.

Cons

The team behind Zoho has not been great with updating the software on time. I feel like its been left behind by the competition, and if they keep it up, they might end up losing customers. Also, obtaining blueprints and custom coding is a hassle.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

B

Belinda

Teva Pharmaceuticals , 500+ employees

5.0
August 2019

“My go-to marketing manager

Pros

Zoho takes away the need for going through the trouble of having to keep several marketing automation tools for different types of tasks by bringing them all in a compact suite with social networking capacities to help us market our products better. My favorite thing about Zoho is that there are no fixed templates or a learning curve with this platform.

Cons

No cons. I absolutely love how easy to use and unique this software is!

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

View All 12 Reviews

Frequently Asked Questions

Yes, Zoho CRM provides API access.

Zoho CRM supports English.

Zoho CRM software integrates with Microsoft 365, Google Workspace, PandaDoc, Zoom, RingCentral, MailChimp, Slack, and Dropbox.

Yes, Zoho CRM supports Android and iOS devices.

Four Zoho CRM pricing plans are available. Standard starts at $20 per month, while Professional offers additional features for $35. For advanced users, Enterprise is available at $50, and the comprehensive plan, Ultimate, is priced at $65 monthly.

Small to large businesses, including those in IT, marketing and advertising, design, etc., can use the software.

Zoho CRM offers support via 24/7 live representatives, chat, email, helpdesk, and a knowledge base.