Zoho CRM Software

Zoho CRM Software

12 Reviews

Zoho CRM software is an all-in-one solution for effective customer relationship management. With features such as lead management, sales automation, and analytics, it empowers businesses to streamline their sales processes, boost customer engagement, and drive growth. Transform your business with Zoho CRM today.

Zoho CRM Software Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

What Is Zoho CRM Software?

Overview

Zoho CRM is a cloud-based customer relationship management solution, catering to businesses across diverse industries. It offers a comprehensive suite of tools designed to manage and streamline sales, marketing, and customer support processes. It empowers companies to enhance their operational efficiency and drive growth.

Zoho CRM Pricing

The cost of Zoho CRM ranges from $14 to $52 per month, billed annually, offering a diverse range of features. However, prices will differ depending on your organization type and needs. Please click Get Pricing for a customized pricing guide. A free trial is also available.

Zoho CRM Integrations

Zoho CRM seamlessly integrates with a huge variety of popular business applications. These include Google Drive, Paypal, Slack, Gmail, Google Workspace, Trello, Dropbox Business, Microsoft 365, WordPress, Google Forms, Team Viewer, Google Analytics 360, GoTo Meeting, Shopify, Google Calendar, Quickbooks Online, Microsoft Outlook, and LinkedIn For Business. Click Watch Demo to learn more about its integrations.

Who Is Zoho CRM For?

The software is designed for businesses of all sizes across various industries. These include: information technology and services, computer software, writing and editing, marketing and advertising, environmental services, design, outsourcing, and non-profit organizations.

Is Zoho CRM Right For You?  

Zoho CRM has a user-friendly interface and customizable features, making it a go-to choice for businesses seeking to optimize customer interactions and boost their bottom line. It is scalable and secure, being ISO/IEC 27017:2015 certified. Read Zoho reviews to know what its users think.  

Still not sure if Zoho CRM is right for you? Get in touch with our customer support team at 661-384-7070, and it will help you make the best decision.  

Zoho CRM Software Features

Zoho CRM automates and streamlines sales processes, from lead generation to deal closure. It helps sales teams efficiently manage leads, track customer interactions, and forecast sales trends. This increases productivity, reduces manual tasks, and ensures timely follow-ups.

The software allows users to create custom modules, fields, and layouts without coding. This empowers businesses to tailor their CRM interface to specific workflows and requirements. This way teams can work more efficiently, fostering better data management.

Zoho CRM's tools offer insights into team and individual performance. Managers can set targets, monitor progress, and provide real-time feedback. This fosters accountability, motivates sales teams, and drives healthy competition. Companies can achieve higher sales targets by aligning performance with strategic goals.

This feature equips sales teams with the necessary tools and content for effective selling. It provides access to sales collateral, product information, and communication templates in one centralized platform. This accelerates sales cycles and empowers representatives to engage prospects with relevant information.

Zoho offers customization and integration capabilities through APIs and SDKs. This allows businesses to create tailored extensions, integrations, and applications to address unique needs. Companies can create a seamless tech ecosystem that optimizes processes and maximizes efficiency.

Pros and Cons of Zoho CRM Software

Pros

  • Robust suite of tools
  • Easy to set up
  • Customizable
  • Mobile app

Cons

  • Customer support could be better

Zoho CRM Software Reviews

Overall Rating

4.7

12 Reviews

Rating Distribution

5

star

8

4

star

4

3

star

0

2

star

0

1

star

0

Oct 17, 2022

It works great without the need for additional customization.

Matthew C.

Professional Training and Coaching

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

Pros

Using a lot of other CRMs like Infusion and Salesforce, I have realized the need for a more simplified solution. That is the reason I switched to Zoho, which can be operated with minimal effort and less manpower. All the features required for social, email, and CRM are all housed in one location and integrated with each other quite well. Warming up prospects before transferring them to the CRM module is simple with the help of the email campaign area. It is simple to assign tasks to the sales team and generate detailed reports about the progress of those tasks, which lets me decide what to do next.

Cons

I recommend some training videos be added so that we might be able to use other features to help us in some way. The CRM module does not always receive accurate statistics from the email campaign area. Generating and nailing the leads is not as perfect as I would have liked. I mean, there is no perfect method for qualifying leads.

Oct 17, 2022

It gives your sales efforts a much-needed boost and helps you achieve your targets.

David M.

Marketing and advertising

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

Pros

It is great that Zoho has focused the most on one thing that matters the most: customer management. Its dead simple to create folders and neatly organize all our clients in a space free from clutter. We have been using it to organize client records with their information and requests, save all documents, archive emails, and keep track of transactions done by our team and among them. I like how Zoho CRM makes it easy to filter customers by suggested topics. This makes it easy to make lists of important information about a certain group of customers based on their specialty or interests, so that our team can quickly get in touch with them and make them special offers.

Cons

The team behind Zoho has not been great with updating the software on time. I feel like its been left behind by the competition, and if they keep it up, they might end up losing customers. Also, obtaining blueprints and custom coding is a hassle.

Aug 11, 2019

The ultimate marketing manager

Belinda

Teva Pharmaceuticals

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

Pros

Zoho takes away the need for going through the trouble of having to keep several marketing automation tools for different types of tasks by bringing them all in a compact suite with social networking capacities to help us market our products better. My favorite thing about Zoho is that there are no fixed templates or a learning curve with this platform.

Cons

no cons. I love how intuitive and unique this software is.

Jul 24, 2019

The best solution for social media management

Claire

Verisk

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

Pros

Managing social networking accounts has become so easy ever since I started using Zoho. The solution offers some really advanced tools and functions in the dashboard dedicated to measuring performance.

Cons

There is nothing that I do not like about this platform. I feel more people should use it for its social media management skills to save up on a lot of time and daily effort.

Jul 22, 2019

So useful and efficient

Waqas

Ismail Garments

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Pros

Managing social accounts from a single unified system is a huge help in a lot of ways as it doesn’t only save you a lot of time by planning and scheduling posts ahead of time but gives you a holistic view of all social media activities and their performance so you can plan your future content strategically.

Cons

I have so far encountered no issues with Zoho. It has been a lifesaver for me.

Jul 18, 2019

The best Social Media Manager

Emel

Immedis

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

Pros

Zoho offers countless benefits that add to effortlessly maintaining social media presence while helping your business grow and attract more leads. it offers easy integration with several social media platforms and upgrades their usability according to the latest trends, which is very refreshing. Scheduling posts for different social accounts helps us strategize our marketing campaigns better.

Cons

Contrary to Instagram, twitter integration is not as seamless as I would like. Retweeting doesn’t effectively go through. Zoho relies entirely on a fast, unbreaking internet connection. sometimes, if internet access is lost, any and all progress made is gone. The solution does not offer to save it to post later.

Jul 16, 2019

A lifesaver!

Alice

CyberCoders

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

Pros

The perfect solution to get rid of the daily hassle of having to post content on different social platforms and monitoring progress. Zoho is reliable and efficient in its job with so many additional perks and tools to promote our products better through social media marketing.

Cons

Zoho is without a doubt a pioneer in its field. Zero complaints even after having used it for years.

Jul 11, 2019

Comprehensive marketing and advertising manager

Kerry

Inova Fairfax Hospital

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Pros

Zoho is a comprehensive suite containing advanced marketing capabilities and tools. It also offers integration with social networking sites to promote your brand better.

Cons

I wish there were more options for themes, the existing ones are generic and not too impressive. I wish they work on that in future updates.

Jul 10, 2019

Brilliant marketing tools

Blair

Collabera Inc.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Pros

A neat, no fuss interface with a wide variety of tools and features dedicated to social media management. scheduling social media posts, tracking customers and creating custom dashboards are among the most powerful of its functions. Zoho can also efficiently track the relevant social conversations for you.

Cons

There is nothing that’s less than perfect with this solution. It provides consistent, flawless service every single time.

Jul 10, 2019

Great social media managing tool

David

Bon Apptit Management Company

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Pros

An amazing platform to keep up a presence on social networking accounts across different platforms at the same time from one unit. Its searching tool is very helpful for finding new business ideas, hashtags and competitors. I particularly love the team features which allows teams to run collaborative campaigns in real-time. You can monitor the progress of each post and also track customers.

Cons

There are no negative aspects to this wonderful solution. it has made our work easier with its collaborative tools. Engaging with customers across several platforms is done with so much ease.

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