Total 374 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars18%
3
Stars4%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jeff
Industrial Automation, 500+ employees
More than a year
“Amazing collaboration to bring temas together
Pros
Support team is awesome. Since we're a global company with teams across different continents, Aha! has made it easy for us to collaborate and communicate our plans to management. It really brings everyone together.
Cons
Getting my team to use the tool consistently has been a challenge. The tool is only as good as the data that goes in so it's been tough to get everyone to use it daily instead of just updating everything right before a meeting.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Nate
Airlines/Aviation, 101-500 employees
More than a year
“Great integrations and tracking
Pros
This is an incredibly powerful tool that allows me to customize the core product to fit how my team works. The smooth integrations with development tools like Azure DevOps and Jira make it a reliable tool for reporting status while still letting the engineering team handle execution tasks elsewhere. The dashboards and reports in Aha! are extremely powerful and they're the only way I track roadmaps and product status. Lastly, the Ideas portal especially with Ideas Advanced, keeps me connected with our customers in a meaningful way and helps us communicate both internally and externally about what's next for our products.
Cons
The license cost isn't cheap and it took me a while to convince the senior executives to approve the purchase of Ideas Advanced licensing. It would have been really useful if Ideas Advanced could have been enabled for just a specific group of users or a particular product line within our corporate account.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
David
Computer Software, 500+ employees
More than a year
“Fulfills all expectations
Pros
The arrangement and functionality of the sprint and features are executed admirably. I appreciate the aesthetics of AHA compared to other tools I've used. It's user-friendly and the inclusion of a mobile app is a nice touch.
Cons
The search functionality in AHA doesn't appeal to me. Frequently I struggle to find things using my preferred search or keywords. Even though a keyword may exist in a ticket it's not consistently located.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Jakub
Computer Games, 11-50 employees
“Not worth the cost
Pros
It was easy to operate but that's the only observation I can make.
Cons
I regret to say that I did not enjoy using this program at all. It simply wasn't to my liking.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“High-Level Vision
Pros
Although we opted not to commit to Aha for long-term use (see cons below for reasons) individual team members including myself still utilize it for long-term strategic planning. The visualization process remains the best in the market.
Cons
Due to cost constraints we couldn't adopt Aha! as our primary project management tool. To justify the expense I would have needed to argue for more robust customer service. While I can access the necessary information less tech-savvy individuals face difficulties without the readily available guidance from customer service.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
10
Grace
Retail, 500+ employees
“Perfect for product management
Pros
Aha simplifies the process of logging help requests and new ideas. Its also effective for collaborative project work within teams.
Cons
One drawback is the absence of a userfriendly dashboard to view all open support issues and ideas at once.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Alexandra
Non-Profit Organization Management, 500+ employees
“Aha Improves Roadmap Planning
Pros
I've found that Aha offer great variety of feature for business planning, ideation and product management.
Cons
It can take some time to learn because there are so many features.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Brandon
Hospital & Health Care, 500+ employees
“Crucial product management tool
Pros
It is a fantastic tool for project managers aiding both tactical and strategic aspects of product management.
Cons
The absence of external roadmap samples or case studies is a limitation for designing personal roadmaps.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Lu
Biotechnology, 500+ employees
“Easy to use
Pros
I find it easy to use, and it integrates really well with development tools. The service is excellent, and they respond quickly.
Cons
Currently there are not many drawbacks though a lower cost is preferred.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Kinga
Information Technology and Services, 500+ employees
“Offers user-friendly layouts
Pros
Aha excels in creating product boards managing ideas and providing customized layouts.
Cons
The prioritization tool is in need of further development.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
David
Hospital & Health Care, 500+ employees
“Ultimate roadmap planning solution
Pros
I've noticed that It is highly configurable, making it easy to create tailored roadmaps, export presentations, and embed links.
Cons
The configurability might be a bit tricky at first, but it gets easier to use with experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Natalie
Information Technology and Services, 51-100 employees
“Impressive features
Pros
It is a fantastic platform for managing projects and shipping new product features. Plus, their customer support is highly responsive.
Cons
I've noticed that some competitors might offer better support and service.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Ellene
Health, Wellness, and Fitness, 500+ employees
“Enjoying the Aha-JIRA Integration
Pros
I like Aha's integration with JIRA is essential for successful sprint planning. Plus, their customer support is exceptional.
Cons
Navigation can be tricky in some areas, especially when I'm setting up integrations and trying to find error logs.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Sai
Internet, 51-100 employees
“Best choice for product roadmapping
Pros
I find Aha to be a great platform for managing multiple projects and launching new product features.
Cons
Some competitors offer better support and service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Carol
Computer Software, 500+ employees
“Product management made simpler
Pros
Aha allows me to easily manage workflows, plan sprints, and integrate with customer support.
Cons
I think with so many features, there's a bit of a learning curve but the support is really exceptional.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Matt
Warehousing, 51-100 employees
“Must-Have Tool
Pros
I've found Aha to be flexible and powerful when set up right. It offers flexibility for different types of businesses and helps keep teams disciplined.
Cons
There's little to dislike and while it may seem expensive free users make it scalable across many team members.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Rosie
Information Technology and Services, 500+ employees
“Fantasticsoftware with unmatched support
Pros
I think Aha is a crucial tool for product managers, and their customer support is super responsive and helpful.
Cons
Sometimes its challenging for me to determine whats included in the license and whats not.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Not Specified, 51-100 employees
“Outstanding customer support
Pros
Ahas tech support is excellent and fast. Its integration with JIRA is powerful once configured.
Cons
Creating and finding reports can be challenging and the Ideas tabs naming similarity can be confusing.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Fran
Information Technology and Services, 51-100 employees
“Flexible yet perfect for large-scale enterprises
Pros
I have noticed quick support responses and a convenient link between idea boards and roadmap planning.
Cons
Ahas complexity may not be suitable for small startups and could add unnecessary layers to workflows.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Rachelle
Computer Software, 1-10 employees
“My experience with Aha!
Pros
It offers alot of features covering idea management task tracking project management and product management.
Cons
I think Aha can be a bit complex, and I might need some guidance to use all its features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7