Total 374 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

77%

4

Stars

18%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

Jeff

Industrial Automation, 500+ employees

More than a year

5.0
February 2024

Amazing collaboration to bring temas together

Pros

Support team is awesome. Since we're a global company with teams across different continents, Aha! has made it easy for us to collaborate and communicate our plans to management. It really brings everyone together.

Cons

Getting my team to use the tool consistently has been a challenge. The tool is only as good as the data that goes in so it's been tough to get everyone to use it daily instead of just updating everything right before a meeting.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

N

Nate

Airlines/Aviation, 101-500 employees

More than a year

5.0
February 2024

Great integrations and tracking

Pros

This is an incredibly powerful tool that allows me to customize the core product to fit how my team works. The smooth integrations with development tools like Azure DevOps and Jira make it a reliable tool for reporting status while still letting the engineering team handle execution tasks elsewhere. The dashboards and reports in Aha! are extremely powerful and they're the only way I track roadmaps and product status. Lastly, the Ideas portal especially with Ideas Advanced, keeps me connected with our customers in a meaningful way and helps us communicate both internally and externally about what's next for our products.

Cons

The license cost isn't cheap and it took me a while to convince the senior executives to approve the purchase of Ideas Advanced licensing. It would have been really useful if Ideas Advanced could have been enabled for just a specific group of users or a particular product line within our corporate account.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

D

David

Computer Software, 500+ employees

More than a year

4.0
December 2023

Fulfills all expectations

Pros

The arrangement and functionality of the sprint and features are executed admirably. I appreciate the aesthetics of AHA compared to other tools I've used. It's user-friendly and the inclusion of a mobile app is a nice touch.

Cons

The search functionality in AHA doesn't appeal to me. Frequently I struggle to find things using my preferred search or keywords. Even though a keyword may exist in a ticket it's not consistently located.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

J

Jakub

Computer Games, 11-50 employees

3.0
October 2023

Not worth the cost

Pros

It was easy to operate but that's the only observation I can make.

Cons

I regret to say that I did not enjoy using this program at all. It simply wasn't to my liking.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

4

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0
October 2023

High-Level Vision

Pros

Although we opted not to commit to Aha for long-term use (see cons below for reasons) individual team members including myself still utilize it for long-term strategic planning. The visualization process remains the best in the market.

Cons

Due to cost constraints we couldn't adopt Aha! as our primary project management tool. To justify the expense I would have needed to argue for more robust customer service. While I can access the necessary information less tech-savvy individuals face difficulties without the readily available guidance from customer service.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

10

G

Grace

Retail, 500+ employees

4.0
September 2023

Perfect for product management

Pros

Aha simplifies the process of logging help requests and new ideas. Its also effective for collaborative project work within teams.

Cons

One drawback is the absence of a userfriendly dashboard to view all open support issues and ideas at once.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A

Alexandra

Non-Profit Organization Management, 500+ employees

5.0
August 2023

Aha Improves Roadmap Planning

Pros

I've found that Aha offer great variety of feature for business planning, ideation and product management.

Cons

It can take some time to learn because there are so many features.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

B

Brandon

Hospital & Health Care, 500+ employees

4.0
August 2023

Crucial product management tool

Pros

It is a fantastic tool for project managers aiding both tactical and strategic aspects of product management.

Cons

The absence of external roadmap samples or case studies is a limitation for designing personal roadmaps.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

L

Lu

Biotechnology, 500+ employees

5.0
August 2023

Easy to use

Pros

I find it easy to use, and it integrates really well with development tools. The service is excellent, and they respond quickly.

Cons

Currently there are not many drawbacks though a lower cost is preferred.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

K

Kinga

Information Technology and Services, 500+ employees

5.0
August 2023

Offers user-friendly layouts

Pros

Aha excels in creating product boards managing ideas and providing customized layouts.

Cons

The prioritization tool is in need of further development.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

D

David

Hospital & Health Care, 500+ employees

5.0
August 2023

Ultimate roadmap planning solution

Pros

I've noticed that It is highly configurable, making it easy to create tailored roadmaps, export presentations, and embed links.

Cons

The configurability might be a bit tricky at first, but it gets easier to use with experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

N

Natalie

Information Technology and Services, 51-100 employees

5.0
July 2023

Impressive features

Pros

It is a fantastic platform for managing projects and shipping new product features. Plus, their customer support is highly responsive.

Cons

I've noticed that some competitors might offer better support and service.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

E

Ellene

Health, Wellness, and Fitness, 500+ employees

5.0
July 2023

Enjoying the Aha-JIRA Integration

Pros

I like Aha's integration with JIRA is essential for successful sprint planning. Plus, their customer support is exceptional.

Cons

Navigation can be tricky in some areas, especially when I'm setting up integrations and trying to find error logs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

S

Sai

Internet, 51-100 employees

5.0
July 2023

Best choice for product roadmapping

Pros

I find Aha to be a great platform for managing multiple projects and launching new product features.

Cons

Some competitors offer better support and service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

C

Carol

Computer Software, 500+ employees

5.0
July 2023

Product management made simpler

Pros

Aha allows me to easily manage workflows, plan sprints, and integrate with customer support.

Cons

I think with so many features, there's a bit of a learning curve but the support is really exceptional.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

M

Matt

Warehousing, 51-100 employees

5.0
June 2023

Must-Have Tool

Pros

I've found Aha to be flexible and powerful when set up right. It offers flexibility for different types of businesses and helps keep teams disciplined.

Cons

There's little to dislike and while it may seem expensive free users make it scalable across many team members.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

R

Rosie

Information Technology and Services, 500+ employees

5.0
June 2023

Fantasticsoftware with unmatched support

Pros

I think Aha is a crucial tool for product managers, and their customer support is super responsive and helpful.

Cons

Sometimes its challenging for me to determine whats included in the license and whats not.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

4.0
June 2023

Outstanding customer support

Pros

Ahas tech support is excellent and fast. Its integration with JIRA is powerful once configured.

Cons

Creating and finding reports can be challenging and the Ideas tabs naming similarity can be confusing.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

F

Fran

Information Technology and Services, 51-100 employees

4.0
June 2023

Flexible yet perfect for large-scale enterprises

Pros

I have noticed quick support responses and a convenient link between idea boards and roadmap planning.

Cons

Ahas complexity may not be suitable for small startups and could add unnecessary layers to workflows.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

R

Rachelle

Computer Software, 1-10 employees

4.0
June 2023

My experience with Aha!

Pros

It offers alot of features covering idea management task tracking project management and product management.

Cons

I think Aha can be a bit complex, and I might need some guidance to use all its features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7