Total 41 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

61%

4

Stars

37%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CJ
Cristian J.

Computer Software, 1-10 employees

More than a year

5.0

Great interface and simple setup

Pros

Compared with tools like Jira, the interface of it is incredible. The platform is also very easy to use and configure.

Cons

Recent interface changes can feel a bit annoying at times but overall I don't have any major complaints.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

RA
Rafael A.

Computer Software, 11-50 employees

Less than a year

4.0

powerful project tracking and OKRs

Pros

Editing, tracking and managing projects and tasks in Shortcut Software is not a problem. We also use it to manage our OKRs and it makes it really simple to link day to day tasks with bigger strategic goals.

Cons

The dashboard can feel pretty complex. I understand that's because it has lots of options and possibilities but I personally prefer something simpler, more direct and with more ready made setups.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

RC
Russ C.

Information Technology and Services, 51-100 employees

More than a year

5.0

Has a powerful search

Pros

There are lots of user friendly features available but the nice part is you do not have to use every one of them. You can stick to just what you need and keep the setup simple. The search and filtering tools are also very strong and work really well.

Cons

Deleting a workflow once it already has linked stories and other references is not very easy and it ends up requiring you to jump back and forth between different screens.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MR
Manish R.

Hospital & Health Care, 11-50 employees

Less than a year

4.0

task tracking that keeps me moving

Pros

Using this software has made development feel more enjoyable and a lot less stressful because it comes with plenty of useful features. That matters a lot when you are focused on building a product and do not want distractions from other things. The task tracking feature is especially a highlight for me and being able to create sub tasks inside a task is fantastic since it helps split work into smaller, simpler steps. Plus the features are user friendly too so it doesn't take much effort to understand how to use them.

Cons

At this point I really haven't run into anything frustrating or that I would call a downside. If anything does come up, I get the sense that the team would be open to hearing feedback.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

GR
Gabriela R.

Environmental Services, 11-50 employees

More than a year

4.0

awesome workflow and reports

Pros

Epics, milestones, projects, tags, workflows and reports are all excellent. And overall the platform is user friendly which makes it simple to understand and use. Updates also arrive regularly and usually bring valuable new features and improvements.

Cons

Since my team does not have a technology background some features do not really make sense for us. Another challenge is the language as my team speaks Portuguese so that can sometimes make things harder. Also losing the interaction history on stories forces my team to rely on tags to identify sprints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Telecommunications, 101-500 employees

Less than a year

5.0

clear task requests and timelines

Pros

Able to send task requests to the software team through the platform is really helpful and I always have a clear idea of when to expect the outcome.

Cons

The downside is that the notifications come through email and sometimes they end up looking like spam.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EB
Elizabeth B.

Computer Hardware, 101-500 employees

Less than a year

4.0

user-friendly for daily work

Pros

This tool is the best as the interface is so user friendly and simple to use.

Cons

As per me the roadmap feature still feels a bit limited and is not as advanced as I'd want it to be.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

6

CC
Cindy C.

Financial Services, 1-10 employees

Less than a year

4.0

dark mode and clear story tracking

Pros

Switching over was pretty painless because the platform is simple to learn and navigate so the team was able to get started without much delay. Also the dark mode is a nice touch and the color coding for story types like bugs, features and chores makes it easy to understand everything at once. Creating sprints is pretty simple too and the story point summaries are also very helpful.

Cons

Stories can only be written in markdown. That has not been a huge problem since I have gotten comfortable with it but having a proper text editor would still be a nice improvement. Another frustration is that if I am creating a story and accidentally click away, I can also lose what I was working on. Plus a draft feature that saves stories automatically from the start would make a big difference.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

TF
Thomas F.

Computer Software, 11-50 employees

Less than a year

4.0

flexible workflow

Pros

Using Shortcut has been a pleasure overall and it takes very little effort to add new items or make changes whenever needed. Plus the low barrier to updating things makes the whole workflow feel natural and efficient.

Cons

One area that could be improved is the way tasks and epics are prioritized since that process could be more simple.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

NB
Nick B.

Computer Software, 11-50 employees

Less than a year

4.0

collaboration that really clicks

Pros

Shortcut really checks every box for us. It makes teamwork and product management feel much more manageable for the whole team.

Cons

Because the interface is packed with powerful features, it can take a bit of time to fully get comfortable with it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

WA
Wanja A.

Financial Services, 101-500 employees

More than a year

5.0

Overall an amaizng tool

Pros

From both a usability and technical standpoint, this software has been outstanding. One of the most impressive parts is never having to worry about saving anything manually which makes the whole experience feel very smooth.

Cons

Shifting stories across different workflows can be a little annoying at times. It would also be even better if there were an option to use your own prioritization scheme and rank items based on it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CW
Cody W.

Real Estate, 11-50 employees

Less than a year

5.0

good for daily project tracking

Pros

Keeping up with projects and tasks every day has been great and the platform is incredibly user friendly as well. So I would highly recommend it for SaaS development teams and other collaborative groups.

Cons

I have not come across anything frustrating or any feature that has not worked properly yet so at this point I don't really have any cons to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

VC
Victoria C.

Hospital & Health Care, 51-100 employees

Less than a year

5.0

fantastic boards for tracking

Pros

Able to set up boards to follow the progress of tasks and projects has been proven really valuable.

Cons

Honestly I am not sure I have any complaints. For the way I use it I absolutely love it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EB
Erika B.

Marketing and Advertising, 11-50 employees

Less than a year

5.0

allows me to see team reports at once

Pros

Having quick access to my team's reports and being able to see what everyone is currently working on is really helpful.

Cons

The interface is not as user-friendly as I'd prefer.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

GS
Gustavo S.

Computer Software, 11-50 employees

Less than a year

4.0

feature packed project tracking tool

Pros

There are plenty of features available for tracking tasks and monitoring project progress throughout development.

Cons

Well the cost can get pretty high once your team grows and you have a lot of users.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

10

SJ
Sam J.

Computer Software, 101-500 employees

Less than 6 months

4.0

clear task tracking and organization

Pros

Right away it gives a clear and practical view of everything happening in a project. Creating and organizing tasks is easy too and the option to assign labels, epics, projects and iterations makes it much easier to keep work structured. The board filters are especially helpful on larger projects since they make it simple to focus on the tasks that matter.

Cons

It covers all the core features I expect from a project management tool and also includes plenty of useful extras. So at this point I do not feel that anything important is missing.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

7

AD
Arturo D.

Computer Software, 11-50 employees

More than a year

5.0

fast onboarding and clear workflow

Pros

Getting started with it was quick and the onboarding process was very simple. Overall the platform is easy to use and everything is laid out in a clear way.

Cons

To be honest I've been happy with everything including the time their team reached out to us for feedback and took the time to listen.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

AC
Andre C.

Information Technology and Services, 500+ employees

Less than a year

5.0

user friendly boards for task tracking

Pros

Board management is very user friendly and the platform is simple to use. Creating tasks and keeping them organized is also quick and simple.

Cons

I feel like the prioritization could be better especially if it included more priority levels.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

A
Anonymous

Marketing and Advertising, 101-500 employees

Less than a year

5.0

task conversations that really click

Pros

I really enjoy being able to keep conversations going throughout every stage of a task. Plus it makes collaboration feel natural and keeps all the discussion tied to the work as it moves along.

Cons

The search can be a little tricky when I am trying to track down a specific ticket so finding exactly what I need isn't always as simple as I'd like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A
Anonymous

Accounting, 500+ employees

Less than 6 months

5.0

all in one project planning boost

Pros

Shortcut is an online project management platform that really supports business owners through the whole process, from initial planning all the way to complete project development.

Cons

I have not run into any real downsides with this solution. The only thing is that you need to spend a little time learning how to use it properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10