Information Technology and Services, 11-50 employees
Less than 6 months
“unclear API docs and missing options”
Pros
We used it to automatically create issue stories whenever a bug was logged in another tool. One thing I really appreciate is the markdown support. A lot of platforms either do not offer it at all or only let you use it through the user interface. But here the markdown support through the API is actually very good which makes it much more useful for our setup.
Cons
The API documentation is pretty confusing and in the newer version, the option to create a project seems to be missing. Setting up a workflow state is also not easy because pulling the needed data through the UI is difficult. So you end up having to rely on an API call which makes the whole process feel more complicated and far less user friendly. The team really needs to do a better job improving the API documentation.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
7