Total 35 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

20%

3

Stars

0%

2

Stars

3%

1

Stars

17%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

E
Edward

Photography, 1-10 employees

Less than a year

1.0

Unethical Practice

Pros

The software itself was okay, but ultimately I decided not to continue using it.

Cons

Buyers should be cautious. Initially, I made a year-long upfront purchase. After a few months, I stopped using the software, so I didn't plan on renewing. However, 12 months later, I received an email stating that I had been automatically subscribed for another year with invoice details. Obviously, I didn't want this to happen, and given the challenges my events business faced due to Covid, I missed the renewal date. As soon as I received the email, I contacted support to request a refund since I no longer needed the product. Unfortunately, they had already taken the money and refused to provide a refund. There was no remorse or sympathy. It's truly reprehensible.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

A
Adam

Information Technology and Services, 11-50 employees

1.0

Drag is an Unethical Company

Pros

The user experience was frustrating and time-consuming, requiring multiple steps to complete simple tasks.

Cons

The company acted unprofessionally, and their customer support was extremely unprofessional as well.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

J
Jerram

Real Estate, 11-50 employees

Less than a year

5.0

Can not work with out it now.

Pros

I value the Gmail integration and the user interface.

Cons

Sometimes it's a bit slow, but the team is constantly working to enhance stability.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Great Kanban tool!

Pros

Without a doubt, it's the best Kanban productivity tool we've come across! It's incredibly easy to use and integrates seamlessly with Gmail.

Cons

Occasionally, I encounter a few small bugs and glitches, but I'm confident they will be resolved soon!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Arthur

Consumer Services, 1-10 employees

Less than 6 months

5.0

Super gmail software

Pros

Drag has brought some incredible new features to Gmail, which significantly enhance usability and productivity. This plugin combines all these features into one, making a real difference. The ability to sort the Gmail inbox in new ways has made my life much easier, and it's a bonus to be able to handle emails faster on busy days.

Cons

I have nothing negative to say. I'm eagerly looking forward to the team's continued development.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Ryan

Information Technology and Services, 1-10 employees

Less than 6 months

4.0

Like Sortd without the complexities

Pros

What sets it apart from Sortd is that it doesn't change the overall look and feel of Gmail. It works simply and as expected, without the need for a learning curve.

Cons

It might be slightly too minimalistic, but it seems like Drag is adding more features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than 6 months

4.0

Good in theory

Pros

It categorizes my incoming mails, keeping them organized.

Cons

It's great as long as you stay on top of it, otherwise, things can get messy.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0

Trello For Emails... if you can install it!

Pros

Essentially, it's like Trello for Emails, making it extremely valuable for organizing and managing both client/customer communications and internal tasks. The best part is that it's not limited to emails; it also works with custom task lists, allowing you to set due dates.

Cons

Firstly, it's only available on Chrome, which limits the options for businesses. Secondly, while it's a fantastic tool, installing it can sometimes be quite challenging as the installation link on the website rarely works.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

B
Benjamin

Education Management, 11-50 employees

Less than 6 months

5.0

AMAZING TOOL, CERTAINLY NOT A "DRAG" TO USE

Pros

This tool is flexible, dynamic, and adapts to my needs, whether I want something simple or robust.

Cons

It can be intimidating for new users who are invited to use it for the first time without any guidance or assistance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

I really need manage my hundreds email

Pros

With Drag, I have a visual canvas of my email conversations, showing me what needs a response, what's in progress, and what I can address during the week. If you're a fan of Trello, you'll love Drag.

Cons

I wish this add-on could integrate with Google Tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Caitlin

Photography, 1-10 employees

5.0

Drag is genius & gives me so much peace of mind as a business owner wearing many hats!

Pros

Being someone who lives in Gmail and often feels overwhelmed by the sheer volume of emails, I had no method of organization. Things used to slip through the cracks easily, and managing myself was a struggle. I tried using Gmail along with task management apps like Trello or Asana, but they never stuck. That's why I love having my email and task management system in one place. Now, with a quick glance, I know what my day holds, and nothing falls through the cracks.

Cons

The setup process was a bit cumbersome and took me a while to understand and tailor it to my needs and workflow. However, the customer service team is always ready to assist. Having more resources for setup would be beneficial!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Cameron

Design, 1-10 employees

Less than a year

5.0

Modernises email

Pros

It modernizes the kanban email process, making it easy to stay on top of things.

Cons

Since it's integrated with Gmail, it has some limitations imposed by Gmail's structure, although it's not a major issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

F
Fernando

Entertainment, 500+ employees

Less than 6 months

5.0

Enhanced focus and peace of mind

Pros

The most noticeable improvement for me has been the ability to open my mail and instantly know what's happening at a glance. This frees up mental resources, giving me peace of mind. I also use the GTD method to organize my tasks. Each day, I follow GTD's algorithm to process my inbox: 1. If something takes less than 2 minutes, I do it and archive the email. 2. If I can delegate it, I do so and either archive the email or move it to "Doing" for follow-up. 3. If I want to do it myself, I move it to "Doing." This is a significant improvement over having a separate list of tasks outside of my mail. Many emails don't need to become tasks in an external app and can be managed more easily with Drag. This reduces the overhead of creating tasks and following up elsewhere, streamlining my workflow and increasing productivity.

Cons

So far, I haven't experienced any drawbacks in using Drag. However, I do miss certain functionalities. Specifically, I wish there was a way to defer emails I don't want to address immediately until a later date. Google's Inbox Mail App already has this feature, and I find it essential as part of the GTD algorithm I mentioned earlier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, N/A employees

Less than a year

5.0

Quick customer support, easy to use, useful

Pros

I wholeheartedly love this software.

Cons

Honestly, I don't have any complaints. It's awesome overall useful, productive, time-saving, and easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FL
Fritz Laurence

Internet, 1-10 employees

Less than a year

4.0

I tried using Drag but I found it buggy specially with the Gmail theme I use. Overall, Drag's great.

Pros

I admire its integration directly within Gmail. However, there is a slight delay when switching views after turning on Drag.

Cons

I have to manually sort all of my emails on the boards. It would be great if the sorting could be automated, so I don't have to constantly toggle Drag on and off to check my incoming mails.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

10

Functionality

6