Photography, 1-10 employees
Less than a year
“Unethical Practice”
Pros
The software itself was okay, but ultimately I decided not to continue using it.
Cons
Buyers should be cautious. Initially, I made a year-long upfront purchase. After a few months, I stopped using the software, so I didn't plan on renewing. However, 12 months later, I received an email stating that I had been automatically subscribed for another year with invoice details. Obviously, I didn't want this to happen, and given the challenges my events business faced due to Covid, I missed the renewal date. As soon as I received the email, I contacted support to request a refund since I no longer needed the product. Unfortunately, they had already taken the money and refused to provide a refund. There was no remorse or sympathy. It's truly reprehensible.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Information Technology and Services, 11-50 employees
“Drag is an Unethical Company”
Pros
The user experience was frustrating and time-consuming, requiring multiple steps to complete simple tasks.
Cons
The company acted unprofessionally, and their customer support was extremely unprofessional as well.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Real Estate, 11-50 employees
Less than a year
“Can not work with out it now.”
Pros
I value the Gmail integration and the user interface.
Cons
Sometimes it's a bit slow, but the team is constantly working to enhance stability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Great Kanban tool!”
Pros
Without a doubt, it's the best Kanban productivity tool we've come across! It's incredibly easy to use and integrates seamlessly with Gmail.
Cons
Occasionally, I encounter a few small bugs and glitches, but I'm confident they will be resolved soon!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
Less than 6 months
“Super gmail software”
Pros
Drag has brought some incredible new features to Gmail, which significantly enhance usability and productivity. This plugin combines all these features into one, making a real difference. The ability to sort the Gmail inbox in new ways has made my life much easier, and it's a bonus to be able to handle emails faster on busy days.
Cons
I have nothing negative to say. I'm eagerly looking forward to the team's continued development.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than 6 months
“Like Sortd without the complexities”
Pros
What sets it apart from Sortd is that it doesn't change the overall look and feel of Gmail. It works simply and as expected, without the need for a learning curve.
Cons
It might be slightly too minimalistic, but it seems like Drag is adding more features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Not Specified, 11-50 employees
Less than 6 months
“Good in theory”
Pros
It categorizes my incoming mails, keeping them organized.
Cons
It's great as long as you stay on top of it, otherwise, things can get messy.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Not Specified, 1-10 employees
Less than 6 months
“Trello For Emails... if you can install it!”
Pros
Essentially, it's like Trello for Emails, making it extremely valuable for organizing and managing both client/customer communications and internal tasks. The best part is that it's not limited to emails; it also works with custom task lists, allowing you to set due dates.
Cons
Firstly, it's only available on Chrome, which limits the options for businesses. Secondly, while it's a fantastic tool, installing it can sometimes be quite challenging as the installation link on the website rarely works.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Education Management, 11-50 employees
Less than 6 months
“AMAZING TOOL, CERTAINLY NOT A "DRAG" TO USE”
Pros
This tool is flexible, dynamic, and adapts to my needs, whether I want something simple or robust.
Cons
It can be intimidating for new users who are invited to use it for the first time without any guidance or assistance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“I really need manage my hundreds email”
Pros
With Drag, I have a visual canvas of my email conversations, showing me what needs a response, what's in progress, and what I can address during the week. If you're a fan of Trello, you'll love Drag.
Cons
I wish this add-on could integrate with Google Tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Photography, 1-10 employees
“Drag is genius & gives me so much peace of mind as a business owner wearing many hats!”
Pros
Being someone who lives in Gmail and often feels overwhelmed by the sheer volume of emails, I had no method of organization. Things used to slip through the cracks easily, and managing myself was a struggle. I tried using Gmail along with task management apps like Trello or Asana, but they never stuck. That's why I love having my email and task management system in one place. Now, with a quick glance, I know what my day holds, and nothing falls through the cracks.
Cons
The setup process was a bit cumbersome and took me a while to understand and tailor it to my needs and workflow. However, the customer service team is always ready to assist. Having more resources for setup would be beneficial!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
Less than a year
“Modernises email”
Pros
It modernizes the kanban email process, making it easy to stay on top of things.
Cons
Since it's integrated with Gmail, it has some limitations imposed by Gmail's structure, although it's not a major issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 500+ employees
Less than 6 months
“Enhanced focus and peace of mind”
Pros
The most noticeable improvement for me has been the ability to open my mail and instantly know what's happening at a glance. This frees up mental resources, giving me peace of mind. I also use the GTD method to organize my tasks. Each day, I follow GTD's algorithm to process my inbox: 1. If something takes less than 2 minutes, I do it and archive the email. 2. If I can delegate it, I do so and either archive the email or move it to "Doing" for follow-up. 3. If I want to do it myself, I move it to "Doing." This is a significant improvement over having a separate list of tasks outside of my mail. Many emails don't need to become tasks in an external app and can be managed more easily with Drag. This reduces the overhead of creating tasks and following up elsewhere, streamlining my workflow and increasing productivity.
Cons
So far, I haven't experienced any drawbacks in using Drag. However, I do miss certain functionalities. Specifically, I wish there was a way to defer emails I don't want to address immediately until a later date. Google's Inbox Mail App already has this feature, and I find it essential as part of the GTD algorithm I mentioned earlier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than a year
“Quick customer support, easy to use, useful”
Pros
I wholeheartedly love this software.
Cons
Honestly, I don't have any complaints. It's awesome overall useful, productive, time-saving, and easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Internet, 1-10 employees
Less than a year
“I tried using Drag but I found it buggy specially with the Gmail theme I use. Overall, Drag's great.”
Pros
I admire its integration directly within Gmail. However, there is a slight delay when switching views after turning on Drag.
Cons
I have to manually sort all of my emails on the boards. It would be great if the sorting could be automated, so I don't have to constantly toggle Drag on and off to check my incoming mails.
Rating Distribution
Ease of use
10
Value for money
4
Customer Support
10
Functionality
6
