Last Updated
Overview
Overall Rating
Based on 35 users reviews
4
Rating Distribution
Positive
80%
Neutral
3%
Negative
17%
Starting Price
$12
/month
Drag Software Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
What Is Drag Software?
Overview
Drag software is a cloud-based solution that transforms Gmail into an all-in-one workspace. It is primarily used by support teams across various industries, providing a unified platform where teams can manage tasks and collaborate in real-time.
Additionally, the software offers various features to handle tasks and communications and address common pain points associated with juggling multiple tools and platforms. Integrating directly with Gmail allows users to manage their tasks, shared inboxes, emails, and team collaboration in one place.
What Is Drag Software Best For?
Drag software is popular in the competitive SaaS market for its exceptional support services. The company's dedication to customer success is demonstrated by its comprehensive support infrastructure, featuring an extensive knowledge base, highly responsive email support, and a specialized team of customer success experts. The support team optimizes software utilization and fosters positive user experiences.
Drag Software Pricing
The software offers the following four pricing plans:
- Starter – $12/user/month
- Plus – $18/user/month
- Pro – $24/user/month
Disclaimer: The pricing is subject to change.
Drag Software Integrations
Drag software integrates with the following third-party apps:
- Zapier
- Google Workspace
- Google Calander
- Gmail
- API
How Does Drag Software Work?
Here's how you can navigate the dashboard and make use of the software's features:
- Log in to your account to access the Drag dashboard for an overview of key business metrics
- Use the navigation menu to explore modules and shared inboxes like sales, inventory, and finance
- Create tasks, including new transactions such as sales orders or purchase requisitions
- Generate reports and analytics for insights into your business performance
- Customize dashboards and reports to suit your specific needs
- Set up alerts to receive notifications for critical events
- Manage user permissions and roles to control access
- Utilize the search functionality for quick data retrieval
- AI Tagging and sorting emails and AI Drafting Email Replies for your important ones, saving time by not having to think about the reply or type it.
Who Is Drag Software For?
Drag software is designed for companies of varying sizes, including SMBs and large enterprises.
Several teams use it, including customer support, operations, finance, sales, marketing, and human resources.
Moreover, Drag software benefits the following industries:
- Manufacturing
- E-commerce
- Travel
- Logistics
- Real estate
- Accounts Payable and Receivable
Is Drag Software Right For You?
Are you looking for a tool to transform your Gmail into an all-in-one workspace?
A tool that allows you to manages shared inboxes, tasks, collaborate, and even automate workflows with AI help in one place?
If so, Drag Software might be the perfect solution for you. Drag Software is trusted by numerous clients like Canva, Roche, and Hubs. It also employs robust security measures to protect user information and maintain data integrity.
Still have questions about Drag software? Contact our support team at (661) 384-7070 for further guidance.
Drag Software Features
Shared Inbox
Drag software lets teams manage work all from one place within a collaborative workspace. This feature eliminates the need for navigating between tools or forwarding and carbon copying (cc) between internal teams. It simplifies communication and ensures everyone on the team is on the same page. Additionally, by centralizing communication, the system reduces the risk of missed messages or duplicated work. It also allows for real-time collaboration, ensuring everyone can access the most up-to-date information.
Task Management
Using this feature, you can manage your to-do’s, set due dates, and add notes on top of email. It helps keep your day organized and frees up time in your day. The platform provides a visual representation of your tasks, simplifying the process of prioritizing and managing your workload. Furthermore, Drag also enables delegation of tasks among team members, ensuring that team members know what they need to do.
Workflow Automation
Users can automate email follow-ups and manage boards using this functionality. It helps users streamline their processes, reduce manual effort, and increase efficiency throughout the entire workflow. Automation of repetitive tasks enables you to focus on priority tasks. Adding to that, the customizable automation rules let you tailor the automation to fit your specific needs.
Reporting And Analytics
The software gives you clear insights into team performance and identifies where to improve, making it a wonderful benefit for small business operations. It enables you to track your team’s progress and make data-driven decisions. These insights help you identify problem- and improvement areas. Moreover, real-time analytics assists you in making proactive decisions.
AI Assistants
AI tagging, AI sentiment detection, AI drafting, AI compose assistant, AI summarize, AI co-pilot
Pros And Cons of Drag Software
Pros
Simplifies task and team management inside Gmail
Efficiently manages to-do lists and deadlines
Provides an all-in-one workspace within Gmail
Automates repetitive tasks, saving time
Facilitates real-time team collaboration
Cons
May require time for users to adapt to the software
Some users desire more advanced customization options, according to some reviews
Complex automation may require technical expertise
Drag Software Reviews
Total 35 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars20%
3
Stars0%
2
Stars3%
1
Stars17%
Share your experience
Small-Business, 11-50 employees
Less than a year
“Easy to access and use”
Pros
This tool is simple to use and navigate, making everything easily accessible for the whole team in real time while keeping things well-organized. The tagging feature is especially helpful for flagging important emails. Customer support is quick to respond too whenever we have questions.
Cons
It would be nice to have a few more customization options available.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Effortless management of guest inquiries”
Pros
Drag makes responding to guest inquiries so much easier and faster. I love using templates for consistent replies especially when multiple team members are involved. Overall it really helps in streamlining the process of managing responses from the same inbox.
Cons
I have not really found much to complain about as nothing stands out as a real downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Projektledare ARKAD Teknologkaren, 11-50 employees
Less than a year
“Affordable Solution for Non-Profits”
Pros
It definitely improved our customer support. Our organization dealt with a lot of external email traffic, and it was challenging to keep track of conversations. Drag solved this problem for us. The main reason we chose it over other competitors was the price, it was at least three times cheaper for our non-profit and the functionality differences were minimal.
Cons
Well, I noticed it's missing some of the advanced features that other alternatives offer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Drag software offer an API?
Yes, Drag does offer an API integration to its customers.
What types of pricing plans does Drag software offer?
3 pricing plans: Starter ($12/month) Plus ($18/month) Pro ($24/month
Does DragApp has AI features?
Yes! DragApp offers many AI features to improve team productivity and help saving time: AI tagging AI sentiment detection AI email drafting AI compose assistant AI summarize AI co-pilot
Who are the typical users of Drag software?
Shared inboxes, Travel, manufacturing, logistics, e-commerce, and real estate industries use Drag software. Human resources, customer support, finance, operations, sales, and marketing teams also use it.
What level of support does Drag software offer?
Drag software client support representatives support customers through booking calls, email, and live chat. Unlimited for Plus and Pro users.
What other apps does Drag software integrate with?
Drag can be integrated with over 3,000+ apps with its Zapier integration, including Gmail, Google Calendar, and Google Workspace. And unlimited ones using API.
What language does Drag software support?
Drag software supports the English language.
Does Drag software support mobile devices?
Yes, Drag software offers a mobile app that can be downloaded from the Google Play Store for Android users and from the App Store for iOS users.