Drag Software Reviews

Pros

This tool is simple to use and navigate, making everything easily accessible for the whole team in real time while keeping things well-organized. The tagging feature is especially helpful for flagging important emails. Customer support is quick to respond too whenever we have questions.

Cons

It would be nice to have a few more customization options available.

Pros

Drag makes responding to guest inquiries so much easier and faster. I love using templates for consistent replies especially when multiple team members are involved. Overall it really helps in streamlining the process of managing responses from the same inbox.

Cons

I have not really found much to complain about as nothing stands out as a real downside.

Pros

It definitely improved our customer support. Our organization dealt with a lot of external email traffic, and it was challenging to keep track of conversations. Drag solved this problem for us. The main reason we chose it over other competitors was the price, it was at least three times cheaper for our non-profit and the functionality differences were minimal.

Cons

Well, I noticed it's missing some of the advanced features that other alternatives offer.

Pros

Drag is an excellent tool for communication and collaboration. It organizes emails and tasks in one shared workspace, making teamwork smoother and reducing clutter. Also it is a real productivity booster and I'd highly recommend it for teams wanting better email management.

Cons

I have no issues to report. Honestly I'd say give it a try as it's totally worth the price.

Pros

We implemented this software to manage a shared inbox set up as a Google alias. This way our team can view incoming messages and assign them to the right person, ensuring we don't miss or duplicate responses, it is great for managing our inbox and let's us keep track of tasks that still need to be done. Customer support has been extremely helpful too even more than I expected.

Cons

Occasionally it gets a bit glitchy and requires a refresh or toggle to get it working properly again.

Pros

This tool has been a lifesaver in keeping my inbox organized and improving teamwork. The shared inbox and drag-and-drop boards are so convenient making email management feel way less overwhelming.

Cons

It would be awesome if there were more options for customizing board layouts and organizing emails.

Pros

For me, the best feature is being able to share information with colleagues in real-time as it is incredibly efficient.

Cons

One thing I noticed is that the platform tends to freeze often and can get a bit slow at times.

Pros

The support team is quick to respond and very helpful. It works wonders for our business allowing us to manage multiple emails and threads for answering general inquiries and other shared inboxes. In short it is a fantastic product.

Cons

There are a few things that could be improved but I suppose that's the case with most tools. Nothing too major to report!

Pros

Drag has been a game-changer. It's the ultimate inbox sorter and organizer, saving a lot of time and giving us total control over our emails. I would say it is absolutely awesome.

Cons

Everything I have used so far has been pretty helpful and I have not come across anything I dislike yet.

Pros

They are helpful before they grant me access.

Cons

A year ago, I fell victim to a scam by DRAGAPP.COM LIMITED ([sensitive content hidden]). I paid $160.80 for test access to their tool. Surprisingly, there was no option to agree to the regulations or give consent for data processing during the purchase. To my dismay, after a year of having my card connected, the company charged me $384 without my authorization. What's worse, the tool doesn't provide an option to unlink card data, and I had to contact them through a form to request it. I'm worried that my payment card details may have been compromised, and I've been cheated out of $384.

Pros

I appreciated the full integration of Dragapp into the Gmail system. With a simple click on the Dragapp button, I could easily adjust the settings within Gmail. The advertised features caught my attention (if only they worked!).

Cons

None of the drip automations actually functioned! The customer support was nonexistent. They ignored my emails and failed to respond to any of my questions. Even when I expressed my dissatisfaction and requested a refund via email, they simply ignored it. It's astonishing that in 2024, on a venture-backed Saas platform, you still have to email them to cancel your subscription. This experience has been extremely disappointing.

Pros

The promise is enticing, but there are numerous bugs when using Gmail, and the administration is not user-friendly. What's worse, the responsiveness is abysmal, making it nearly impossible to use on my mobile device.

Cons

Only a few features work properly, and the responsiveness is extremely poor. But the most concerning issue is their questionable sales practices. When we tried to cancel our annual subscription at the time of the transaction, their response was disheartening: "We can confirm your account has been cancelled. Your last billing cycle was initiated on the 3rd of February 2024, and your cancellation request was made on the 5th of February 2024, so we cannot issue a refund in this case." It's an act of bad faith towards customers, as they take money without providing any services or showing any compassion. When customer service is this terrible, it speaks volumes about the overall quality of the company. It's better to work with more ethical individuals.

Pros

It proved to be immensely helpful in managing and organizing my emails. It's more than just a wonderful program.

Cons

I haven't encountered any drawbacks with Drag. It's an exceptionally rare occurrence.

Pros

Drag offers shared inboxes and groups which is the key to promoting collaboration in our office. The kanban inbox style, which includes notes, attachments, internal tagging, and automations to auto-sort email, has significantly increased our teams productivity. Every day, our organization receives a tremendous volume of emails in our shared inboxes, and prior to deploying Drag, emails were occasionally lost or responses were sluggish. Drag has actually improved the already flawless Gmail and made it something to totally rely on.

Cons

There is almost nothing that I can think of which brings Drag down from perfect. However, there have been instances where a new back-end change to Gmail has occurred and caused Drag to malfunction. This is not an issue with drag itself so I wont count it as a "con". The Drag team typically anticipates these rollouts and there is no problem usually. Even if there is an issue like the one we have faced twice in the last year, they have always rectified it immediately and on the same day.

Pros

This tool is highly useful for teamwork and streamlines email management. The interface is incredibly practical for tracking our tasks.

Cons

Since I started using Drag, I haven't experienced any complications.

Pros

The customer support made exceptional efforts to assist us.

Cons

It simply didn't work for us. We spent hours following their suggested videos and removing Gmail extensions that could potentially cause conflicts, but none of the solutions provided by their support department worked. Moreover, it feels like just another Gmail folder, which feels like a waste of both time and money.

Pros

The functionality for Shared Inboxes & Groups is excellent. The Kanban inbox style, along with notes, attachments, internal tagging, and automation for email sorting, has significantly increased our team's productivity. Given the large volume of emails we receive in our shared inboxes daily, Drag has resolved the issue of lost emails and sluggish responses. The lack of organization and automation was to blame, and Drag has successfully addressed those concerns.

Cons

While it's a rare occurrence, occasionally there are backend updates to Gmail that cause glitches in Drag. The Drag team usually anticipates these rollouts and resolves any issues promptly. However, in the past year, we encountered two instances where there was an issue. Fortunately, they always fixed it quickly, usually on the same day.

Pros

I admire the idea behind this tool, and to some extent, the execution within Gmail.

Cons

Drag slows down Gmail for us and lacks some features. That's somewhat expected. However, what's truly frustrating is the process to cancel the account having to fill out a GOOGLE FORM. Yes, you read that right, a Google form. Even after completing the form, they still charged my credit card, which is incredibly frustrating. In my opinion, it feels like a scam or fraud. Now I need to figure out how to cancel this and get my money back. It's disappointing because it made a good first impression!

Pros

The user interface is great, and the tool itself is fairly intuitive. It looks clean and well-built, with quick load times.

Cons

I'm someone who filters and archives emails extensively. Unfortunately, if you archive an email, it disappears from the Kanban board unless you specifically ask support to disable this feature. It wasn't clear to me initially, and it became a source of frustration, leading me to switch to something else.

Pros

I particularly like the email templates and sequencing feature. It enables me to automatically follow up with people, allowing me to use my time efficiently.

Cons

Occasionally, it can be a bit buggy, but the support has been excellent in promptly and effectively resolving any issues I've encountered.