Total 39 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

33%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Renee

Facilities Services, 500+ employees

More than a year

5.0
January 2021

EBASE review

Pros

This product is incredibly user-friendly. We have had no issues with any of the modules we currently use.

Cons

Occasionally, EBASE lacks customization options.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

J

Jeff

Education Management, 51-100 employees

More than a year

5.0
January 2021

eBase Ridley Maintenance review

Pros

The software is pleasing to the eye. I find the web page uncluttered and easy to navigate, with information presented in a logical format.

Cons

I wish there were more tutorials guiding me through setting up assets, schedules, and inspections.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

K

Kelly

Education Management, 500+ employees

More than a year

5.0
January 2021

Very User Friendly Software

Pros

eBase simplifies permit processing with its user-friendly setup.

Cons

Customization sometimes becomes necessary as the needs of smaller school boards or rental departments differ from larger ones.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lou

Education Management, 500+ employees

More than a year

5.0
January 2021

Customization and integration

Pros

Its flexibility in customization ensures we can meet our organization's unique needs and goals.

Cons

I would like to see a more comprehensive capital assessment and life cycle management tool developed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Connie

Facilities Services, 500+ employees

More than a year

5.0
January 2021

Great customer service & easy to use

Pros

eBase's prompt responses within 24 hours make it easy to use for me and my staff.

Cons

I can't think of any reasons to switch from eBase; it has served me well in both my past and current roles.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

C

Carole

Education Management, 500+ employees

More than a year

5.0
January 2021

Excellent Database

Pros

It is incredibly user-friendly for both administrators and the public. Programming is a piece of cake.

Cons

I can not think of anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Martha

Education Management, 500+ employees

More than a year

5.0
January 2021

Review of eBASE.

Pros

it is extremely user-friendly, eBase efficiently manages vast amounts of information. Its various modules aid in asset tracking, time management, and communication among users.

Cons

I regret not using it sooner, I have not encountered any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lena

Education Management, 500+ employees

More than a year

5.0
January 2021

Grand Erie DSB

Pros

The ease of record-keeping and accessing records from anywhere, along with the ability to generate stats, are significant advantages.

Cons

So far, I have not found any cons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

M

Marc

Education Management, 500+ employees

More than a year

5.0
January 2021

eBASE Review

Pros

Their Operating is a breeze, especially with the interconnected modules. The integration of active directories and external training into a central location adds to its capabilities.

Cons

A more advanced project management module similar to Procore would be desirable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lynda

Facilities Services, 500+ employees

More than a year

5.0
January 2021

My experience with the Ebase system

Pros

their Streamlined processes for permit processing, keeping renter information updated, and generating reports. Renters appreciate the ease of booking requests.

Cons

Booking monthly does not generate proper dates automatically; I have to manually adjust each month.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Caroline

Government Administration, 500+ employees

More than a year

4.0
January 2021

Health and Safety Inspection system-eBase

Pros

The ability to customize, track inspections, and maintain records efficiently.

Cons

Had some difficulty updating changes to the inspection template initially but eventually figured it out.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

8

T

Terri

Education Management, 500+ employees

More than a year

4.0
January 2021

Review

Pros

Reporting, KPIs, and ease of use are highlights. Once you're familiar with one module, navigating others becomes fairly straightforward.

Cons

Adjusting our established system is difficult due to its longevity, but making changes is challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

J

Jamie

Education Management, 500+ employees

More than a year

5.0
January 2021

Best Facilities Management Software

Pros

We use eBase for our health and safety management system, which includes various modules like logs, workplace inspections, work orders, and a document library. The best part is the customization, allowing us to adapt modules to our needs on the fly.

Cons

Like all software, some features don't meet my exact needs, but the eBase team is receptive to suggestions, and some requested changes have been implemented.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Hugh

Facilities Services, 500+ employees

More than a year

4.0
January 2021

Solutions you need, when you need them...

Pros

Over a decade ago, we implemented eBase as our first Facilities Management Software. It provided the tailored functionality we required as we evolved. Despite managing numerous assets with limited resources, eBase's solutions never overwhelm us.

Cons

As of now, I have not encountered any unresolved issues with eBase.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

M

Mark

Education Management, 500+ employees

More than a year

5.0
January 2021

eBase

Pros

Its ease of use and integration into our system are major advantages.

Cons

There is not much to complain about, although it can take a bit of time to navigate changes to user accounts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shane

Education Management, 500+ employees

More than a year

4.0
January 2021

eBase Review

Pros

Quick access to data for trend analysis, particularly in connection with our work order system.

Cons

I wish there were more programs like confined space entry that integrate with our work order system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Cristiano

Education Management, 500+ employees

More than a year

4.0
January 2021

Pro and contro

Pros

it is very easy to access and use, covering all our needs with numerous options.

Cons

Improving the process for filling out overdue logs would be beneficial.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

C

Carolee

Education Management, 500+ employees

More than a year

5.0
January 2021

Helpful Tips

Pros

New users find the modules very user-friendly, and the Config layers are easy to grasp. The customer service representatives offer excellent, timely assistance with detailed explanations.

Cons

Biweekly logs do not align with work order schedules, necessitating manual entries. More filtering options in the logs module would help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

A

Alison

Education Management, 500+ employees

More than a year

5.0
January 2021

Excellent product

Pros

The product is effortlessly customizable without extra charges.

Cons

I appreciate having more straightforward report options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10