softwareLucidchart Pricing: Leading Web-based Software for Diagramming and Data Visualization Reviews
13 Reviews
Overall Rating
4
13 Reviews
Rating Distribution
5
(2)
4
(9)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
13 Reviews
Rating Distribution
5
(2)
4
(9)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Industry
Provider Size
Time Used
Love the drag-and-drop functionality.
Love the drag-and-drop functionality.
Pros
Ive enlisted the help of Lucidchart for drawing and creating network diagrams. It is quite simple to use and increases my overall efficiency. There are practically hundreds of templates available, so you can accomplish anything without putting in much effort. The drag-and-drop option has made exporting files quick and easy. We can export to any format we need, and it comes with free connectivity with chat, a calendar, and mailing tools. For a company as large as ours, we appreciate that the joining process can be automated. I learned a lot about using the software just by watching tutorial videos. What makes it unique is that you only pay for the tools you use.It keeps the cost as low as possible.
Cons
It is weird that Microsoft has failed to integrate its own apps perfectly. Other apps, like Google Docs, work remarkably well, and I found nothing to complain about. The templates are a lifesaver, but it is a bit time-consuming to figure out which one is best for you. as there is limited space available for modifications. Some of the charts are not as dynamic as they could be, like the Gantt chart, leaving a lot to be desired. There are no other drawbacks as of now.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Josephine
Information Technology and Services, 10-25 employees employees
Feb 20, 2023
A nice platform for visual collaboration
A nice platform for visual collaboration
Pros
Thanks to the vast template library, I was able to quickly identify a chart that resembled the one I needed to make and import the appropriate components. Despite the fact that it is web-based, the UI is as smooth as a desktop application; it even has keyboard shortcuts.
Cons
The software is huge with an overwhelming amount of features, which is fine by itself. But people would appreciate a simpler interface with fewer features for easier operation.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Sarah K.
Marketing, 11-50 Employees employees
Feb 09, 2023
Best software for technical diagrams
Best software for technical diagrams
Pros
I have instantly become a pro at using Lucidchart. They offer great training, and ease of use is their priority. It offers templates for creating diagrams based on platforms. And they have a lot of pre-built diagrams to display AWS services, Google Cloud Services, ER Diagram models, and more. Its simple to connect the blocks; all you have to do is draw a line from one point to another.
Cons
Exporting files outside the software rarely works; it just doesnt do anything upon clicking. Also, there’s no real way to export the files to another online software you might be working with.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
6
Ranu S.
Information Technology and Services, 1-10 employees employees
Feb 07, 2023
Great for beginners
Great for beginners
Pros
Ive been using it for more than 4 years and have used it for both professional and academic purposes, as well as for my own projects. I found the flowchart creation intuitive and simple to use and even a novice can utilize it. No prior knowledge is required in order to comprehend the platform.
Cons
What I dont like is that internet access is required to use it at all times. Additionally, the free edition has a 60-item restriction, beyond which editing the document is no longer possible.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Marcelo
Apparel and fashion, 11-50 employees employees
Jan 17, 2023
One of the most reliable and well-designed diagramming software I have ever used
One of the most reliable and well-designed diagramming software I have ever used
Pros
It is very flexible and easy to work with. I like that there are no limitations and you are not restricted to a single form of document or flow for your project. Anything can be modified quickly, and you can use the excellent tools already available to help you achieve your goal. The software natively interacts with Google and Microsoft, allowing you to use your already existing database to work on this software and also act as a backup. The integration is so well executed that you can actually launch the charting app from within Google Sheets or Google Docs, which I found to be extremely helpful.
Cons
When starting, it is best to roam around in the free version to get an idea of the softwares capabilities. However, the company makes sure you dont get too comfortable with the free version, as it allows only one document to be saved. And that too is limited to just 25 MB, which is nothing if you work with lots of images.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Christian Miles
Writing and editing, 1-10 employees employees
Jan 04, 2023
A nice platform for visual collaboration
A nice platform for visual collaboration
Pros
Thanks to the vast template library, I was able to quickly identify a chart that resembled the one I needed to make and import the appropriate components. Despite the fact that it is web-based, the UI is as smooth as a desktop application; it even has keyboard shortcuts.
Cons
The software is huge with an overwhelming amount of features, which is fine by itself. But people would appreciate a simpler interface with fewer features for easier operation.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Sarah K.
Marketing, 11-50 Employees employees
Dec 04, 2022
Providing the simplest solution for complex problems
Providing the simplest solution for complex problems
Pros
LucidChart comes with a long list of excellent features, some of which I particularly appreciate. The layer option, for example, is a really useful feature that resembles Photoshop and makes organization that much easier. It also allows files to be exported in several different formats, which adds to the reliability of the software.
Cons
However, unlike Photoshop, the layers are not exactly flexible. You cannot rearrange them to your liking, and something as simple as sending a layer behind another one is not very easy. You have to be very careful and keep in mind the order of the layers when you work.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Ben K.
Pharmaceutical, 10-100 Employees employees
Nov 20, 2022
Great solution for manufacturing firms
Great solution for manufacturing firms
Pros
LucidChart is so easy to integrate with other software, but I appreciate the integration with Confluence and Atlassian the most. We use Lucidchart for all of our ERD, and I have used it to generate internal and external presentations. One of my core responsibilities is to present complex problems and advanced solutions to our development and senior teams. So, theres no doubt that I appreciate Lucidchart the most. It has made it easier for me to communicate difficult problems and my thoughts in order to solve them.
Cons
Software developers in my company appreciate the tools they have access to for creating ERDs or architectural diagrams. The built-in library is really something to work with. However, I feel that the library is way too focused on software development and leaves out a lot of important topics. The integration with PowerPoint is not as straightforward as I had hoped, which is disappointing. They do have an online support forum, but while that is substantial on its own, I cant seem to find the articles that answer my issues.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Kelly K.
Electrical/Electronic Manufacturing, 501-1000 employees employees
Oct 30, 2022
Perfect charts and seamless integrations
Perfect charts and seamless integrations
Pros
It has everything I need to chart my data effectively. There is literally every chart, bubble, line, and template imaginable. It cuts down so much of my time since I dont have to do anything on my own. And theres barely any instance that I remember where LucidCharts didnt have a solution. We can efficiently collaborate on charts in the same way that Google Drive users may. It opens up a way to discuss our projects that is both professional and fun! I have seen our teams make extensive use of this feature. Speaking of Google Drive, it integrates and interacts with it so well. which actually raises another good thing about it. Smartsheet does what it is best at and leaves the other stuff to be dealt with by some other software.
Cons
It requires you to be very creative. If you are a beginner, itll give you a hard time to begin with chart creation, even with the premade templates that can help. Creativity can be developed over time, but its not everyones cup of tea. The user has to approach Lucidcharts with a creative vision and direction in mind already. There is no sandbox mode for this part of the chart-making process, and I still use a legal pad to start with. This is not so much a con as it is a natural limitation, and it is just a tip for chart makers from me to help them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sandra Mason
Internet, 51-200 employees employees
Oct 30, 2022
Lucidchart is highly secure and dependable
Lucidchart is highly secure and dependable
Pros
Lucidcharts makes my workflow so fast and smooth. There are so many templates that I can use to help me quickly create flowcharts and organize charts. To save even more time, we can use the excellent real-time cooperation features that eliminate the waiting time that naturally occurs between replies. It has excellent customer service. and a high level of security thanks to 256-bit encryption. It has enabled efficient programming, planning, and issue-solving. I spent so much time with the software that I discovered some features you wont find discussed on their website. They have helped me greatly in designing processes.
Cons
Editing any program is so difficult, and it quickly becomes a mess when we try to do so. It forces us to very carefully chart the data, which can be taken as a negative, but I think its best that I know every detail before publishing a chart. The app is easily usable offline but not by design. I think if they provided an add-on that aided offline work, it would be great. Occasionally, there are random glitches that I could not get to reoccur, so the support team couldnt help me.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Derrick Watson
Information Technology and Services, 150-200 employees employees
Oct 30, 2022
Its an ideal application to work on
Its an ideal application to work on
Pros
There are way too many features that I love about this software. The layer option, for example, is a really useful feature that resembles Photoshop. Even though its a simple feature, its still useful to have for this kind of software.
Cons
The layer feature needs updating. For instance, if I construct the background layer last, I cannot move it behind the other two levels when I have three layers total, one of which is a background picture.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Balaji
Pharmaceuticals , 501-1000 employees employees
Oct 25, 2022
Lucidchart is a convenient tool for creating diagrams
Lucidchart is a convenient tool for creating diagrams
Pros
It has been very simple to use, and work can be done or accessed from anywhere since it is web-based software. It contains a huge collection of shapes and templates, and you can edit a template to suit your needs.
Cons
The fact that it is entirely online can make it a bit hard to work with. Sometimes you may want to do some work offline, but it simply isnt possible.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Muhammed
Financial services, 501-1000 employees employees
Oct 25, 2022
One of the best flow mapping experience
One of the best flow mapping experience
Pros
The software is simple to use and efficiently completes all tasks. Most browsers typically have a lot of problems, but this one works super smoothly. You can construct a process flow map and make it appear professional with very little work.
Cons
I really have no problems with this software. It has all that I need and gets the task done well. The functions that are available have only been partially utilized.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Micheal S.
Chemical industry, 2-10 employees employees
Oct 25, 2022
Filters
Love the drag-and-drop functionality.
Love the drag-and-drop functionality.
Pros
Ive enlisted the help of Lucidchart for drawing and creating network diagrams. It is quite simple to use and increases my overall efficiency. There are practically hundreds of templates available, so you can accomplish anything without putting in much effort. The drag-and-drop option has made exporting files quick and easy. We can export to any format we need, and it comes with free connectivity with chat, a calendar, and mailing tools. For a company as large as ours, we appreciate that the joining process can be automated. I learned a lot about using the software just by watching tutorial videos. What makes it unique is that you only pay for the tools you use.It keeps the cost as low as possible.
Cons
It is weird that Microsoft has failed to integrate its own apps perfectly. Other apps, like Google Docs, work remarkably well, and I found nothing to complain about. The templates are a lifesaver, but it is a bit time-consuming to figure out which one is best for you. as there is limited space available for modifications. Some of the charts are not as dynamic as they could be, like the Gantt chart, leaving a lot to be desired. There are no other drawbacks as of now.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Josephine
Information Technology and Services, 10-25 employees employees
Feb 20, 2023
A nice platform for visual collaboration
A nice platform for visual collaboration
Pros
Thanks to the vast template library, I was able to quickly identify a chart that resembled the one I needed to make and import the appropriate components. Despite the fact that it is web-based, the UI is as smooth as a desktop application; it even has keyboard shortcuts.
Cons
The software is huge with an overwhelming amount of features, which is fine by itself. But people would appreciate a simpler interface with fewer features for easier operation.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Sarah K.
Marketing, 11-50 Employees employees
Feb 09, 2023
Best software for technical diagrams
Best software for technical diagrams
Pros
I have instantly become a pro at using Lucidchart. They offer great training, and ease of use is their priority. It offers templates for creating diagrams based on platforms. And they have a lot of pre-built diagrams to display AWS services, Google Cloud Services, ER Diagram models, and more. Its simple to connect the blocks; all you have to do is draw a line from one point to another.
Cons
Exporting files outside the software rarely works; it just doesnt do anything upon clicking. Also, there’s no real way to export the files to another online software you might be working with.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
6
Ranu S.
Information Technology and Services, 1-10 employees employees
Feb 07, 2023
Great for beginners
Great for beginners
Pros
Ive been using it for more than 4 years and have used it for both professional and academic purposes, as well as for my own projects. I found the flowchart creation intuitive and simple to use and even a novice can utilize it. No prior knowledge is required in order to comprehend the platform.
Cons
What I dont like is that internet access is required to use it at all times. Additionally, the free edition has a 60-item restriction, beyond which editing the document is no longer possible.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Marcelo
Apparel and fashion, 11-50 employees employees
Jan 17, 2023
One of the most reliable and well-designed diagramming software I have ever used
One of the most reliable and well-designed diagramming software I have ever used
Pros
It is very flexible and easy to work with. I like that there are no limitations and you are not restricted to a single form of document or flow for your project. Anything can be modified quickly, and you can use the excellent tools already available to help you achieve your goal. The software natively interacts with Google and Microsoft, allowing you to use your already existing database to work on this software and also act as a backup. The integration is so well executed that you can actually launch the charting app from within Google Sheets or Google Docs, which I found to be extremely helpful.
Cons
When starting, it is best to roam around in the free version to get an idea of the softwares capabilities. However, the company makes sure you dont get too comfortable with the free version, as it allows only one document to be saved. And that too is limited to just 25 MB, which is nothing if you work with lots of images.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Christian Miles
Writing and editing, 1-10 employees employees
Jan 04, 2023
A nice platform for visual collaboration
A nice platform for visual collaboration
Pros
Thanks to the vast template library, I was able to quickly identify a chart that resembled the one I needed to make and import the appropriate components. Despite the fact that it is web-based, the UI is as smooth as a desktop application; it even has keyboard shortcuts.
Cons
The software is huge with an overwhelming amount of features, which is fine by itself. But people would appreciate a simpler interface with fewer features for easier operation.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Sarah K.
Marketing, 11-50 Employees employees
Dec 04, 2022
Providing the simplest solution for complex problems
Providing the simplest solution for complex problems
Pros
LucidChart comes with a long list of excellent features, some of which I particularly appreciate. The layer option, for example, is a really useful feature that resembles Photoshop and makes organization that much easier. It also allows files to be exported in several different formats, which adds to the reliability of the software.
Cons
However, unlike Photoshop, the layers are not exactly flexible. You cannot rearrange them to your liking, and something as simple as sending a layer behind another one is not very easy. You have to be very careful and keep in mind the order of the layers when you work.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Ben K.
Pharmaceutical, 10-100 Employees employees
Nov 20, 2022
Great solution for manufacturing firms
Great solution for manufacturing firms
Pros
LucidChart is so easy to integrate with other software, but I appreciate the integration with Confluence and Atlassian the most. We use Lucidchart for all of our ERD, and I have used it to generate internal and external presentations. One of my core responsibilities is to present complex problems and advanced solutions to our development and senior teams. So, theres no doubt that I appreciate Lucidchart the most. It has made it easier for me to communicate difficult problems and my thoughts in order to solve them.
Cons
Software developers in my company appreciate the tools they have access to for creating ERDs or architectural diagrams. The built-in library is really something to work with. However, I feel that the library is way too focused on software development and leaves out a lot of important topics. The integration with PowerPoint is not as straightforward as I had hoped, which is disappointing. They do have an online support forum, but while that is substantial on its own, I cant seem to find the articles that answer my issues.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Kelly K.
Electrical/Electronic Manufacturing, 501-1000 employees employees
Oct 30, 2022
Perfect charts and seamless integrations
Perfect charts and seamless integrations
Pros
It has everything I need to chart my data effectively. There is literally every chart, bubble, line, and template imaginable. It cuts down so much of my time since I dont have to do anything on my own. And theres barely any instance that I remember where LucidCharts didnt have a solution. We can efficiently collaborate on charts in the same way that Google Drive users may. It opens up a way to discuss our projects that is both professional and fun! I have seen our teams make extensive use of this feature. Speaking of Google Drive, it integrates and interacts with it so well. which actually raises another good thing about it. Smartsheet does what it is best at and leaves the other stuff to be dealt with by some other software.
Cons
It requires you to be very creative. If you are a beginner, itll give you a hard time to begin with chart creation, even with the premade templates that can help. Creativity can be developed over time, but its not everyones cup of tea. The user has to approach Lucidcharts with a creative vision and direction in mind already. There is no sandbox mode for this part of the chart-making process, and I still use a legal pad to start with. This is not so much a con as it is a natural limitation, and it is just a tip for chart makers from me to help them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sandra Mason
Internet, 51-200 employees employees
Oct 30, 2022
Lucidchart is highly secure and dependable
Lucidchart is highly secure and dependable
Pros
Lucidcharts makes my workflow so fast and smooth. There are so many templates that I can use to help me quickly create flowcharts and organize charts. To save even more time, we can use the excellent real-time cooperation features that eliminate the waiting time that naturally occurs between replies. It has excellent customer service. and a high level of security thanks to 256-bit encryption. It has enabled efficient programming, planning, and issue-solving. I spent so much time with the software that I discovered some features you wont find discussed on their website. They have helped me greatly in designing processes.
Cons
Editing any program is so difficult, and it quickly becomes a mess when we try to do so. It forces us to very carefully chart the data, which can be taken as a negative, but I think its best that I know every detail before publishing a chart. The app is easily usable offline but not by design. I think if they provided an add-on that aided offline work, it would be great. Occasionally, there are random glitches that I could not get to reoccur, so the support team couldnt help me.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Derrick Watson
Information Technology and Services, 150-200 employees employees
Oct 30, 2022
Its an ideal application to work on
Its an ideal application to work on
Pros
There are way too many features that I love about this software. The layer option, for example, is a really useful feature that resembles Photoshop. Even though its a simple feature, its still useful to have for this kind of software.
Cons
The layer feature needs updating. For instance, if I construct the background layer last, I cannot move it behind the other two levels when I have three layers total, one of which is a background picture.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Balaji
Pharmaceuticals , 501-1000 employees employees
Oct 25, 2022
Lucidchart is a convenient tool for creating diagrams
Lucidchart is a convenient tool for creating diagrams
Pros
It has been very simple to use, and work can be done or accessed from anywhere since it is web-based software. It contains a huge collection of shapes and templates, and you can edit a template to suit your needs.
Cons
The fact that it is entirely online can make it a bit hard to work with. Sometimes you may want to do some work offline, but it simply isnt possible.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Muhammed
Financial services, 501-1000 employees employees
Oct 25, 2022
One of the best flow mapping experience
One of the best flow mapping experience
Pros
The software is simple to use and efficiently completes all tasks. Most browsers typically have a lot of problems, but this one works super smoothly. You can construct a process flow map and make it appear professional with very little work.
Cons
I really have no problems with this software. It has all that I need and gets the task done well. The functions that are available have only been partially utilized.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Micheal S.
Chemical industry, 2-10 employees employees
Oct 25, 2022