Reckon One

Reckon One Reviews

Total 29 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

38%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PD
Penny D.

Accounting, 1-10 employees

More than a year

5.0

“clear improvements”

Pros

Much easier to use and clearly improved from before. I'm looking forward to upcoming developments and further improvements.

Cons

It still lacks the flexibility of the desktop Reckon product. Bank Feeds need more work especially setting up Direct Feeds and Open Banking is a nightmare.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

DL
Danna L.

Business Supplies and Equipment, 11-50 employees

More than a year

5.0

“professional and supportive team”

Pros

They are professional and supportive. The technical support representative was very kind to me and helped me a lot. Thanks.

Cons

No cons to mention. My experiences have been positive from the beginning through getting used to it and everything has been good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KF
kathleen f.

Accounting, 1-10 employees

More than a year

5.0

“essential accounting tools”

Pros

I'd say it works well for small trusts, with an approachable design and a reasonable cost. It includes the essential accounting tools without adding unnecessary complexity.

Cons

Reporting options are fairly limited and it lacks some of the advanced capabilities found in bigger accounting packages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LB
Le-Amie B.

Warehousing, 1-10 employees

Less than 6 months

5.0

“suits small businesses”

Pros

I had been using Xero and QuickBooks but our small business doesn't need many of their features so I was spending a lot for little use. Reckon suits my small business perfectly.

Cons

I've only used it for a couple of months and I will say that so far there's nothing I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KC
Kathy C.

Construction, 1-10 employees

Less than 6 months

5.0

“Outstanding features & pricing”

Pros

Compared with other accounting packages, the features and price stand out to me. It includes what a business needs without the extra features and costs we had with our old package.

Cons

Its interface differs a bit from our previous system but the tutorials are worth the effort and are well done. They answer most questions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

YX
Yan X.

Management Consulting, 11-50 employees

More than a year

3.0

“very limited bank reconciliation”

Pros

Built in Australia, Reckon One is a practical cloud accounting option for sole traders, micro-businesses and small local businesses. According to what I've seen its main strength is affordable pricing, offering a budget-conscious alternative to larger names like Xero and MYOB while still covering the essential bookkeeping basics.

Cons

Bank reconciliation is quite limited so closing out the month involves a lot of manual workarounds.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

5

RB
Ryan B.

Computer Hardware, 1-10 employees

Less than a year

4.0

“Competitive pricing”

Pros

It really is priced competitively against other options and it doesn't take long to learn and use which I think is the cherry on top.

Cons

Recurring transactions couldn't be migrated from the desktop version so I had to recreate them manually.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

TG
Tess G.

Entertainment, 1-10 employees

More than a year

5.0

“Useful help section”

Pros

When I'm unsure how to do something, I can usually find the answer in the help section which is always great.

Cons

Deleting things can sometimes be difficult although that might be an issue on my end. Apart from that there isn't much else I dislike.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

MM
mark m.

Investment Management, 1-10 employees

Less than 6 months

5.0

“gentle learning curve...”

Pros

There is a learning curve but it is fairly gentle and navigating around is easy. I find it reassuring that small businesses also get very good value for their money.

Cons

I ran into a bit of difficulty with adding extra sign-ons. I sent in a query and still haven't heard back. As the entity's financial controller, I wanted to give a director access.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

DD
Damon d.

Market Research, 51-100 employees

More than a year

4.0

“pricing model fits my business”

Pros

With lots of employees and small payments, I couldn't find another pricing model that suited my business as well as this.

Cons

At times finding someone who can sort out issues has been difficult. On other occasions, responses have arrived quite promptly.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

9

MK
Max K.

Construction, 1-10 employees

More than a year

5.0

“simple to get a hang of”

Pros

Reckon One was simple to get the hang of even though I had no accounting or bookkeeping background at all. It does what I need it to do and is also cost-effective.

Cons

A few features could use more development though they generally don't get in the way of completing the important tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JW
Jana W.

Farming, 1-10 employees

More than a year

4.0

“Better pricing than other apps”

Pros

In my opinion the price is better than other options for what I got. I also value how easy it is to customize the available options.

Cons

I'd like the support system to improve, along with more invoice-upload options and the ability to have them read for you.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

10

RT
Rakesh T.

Retail, 1-10 employees

Less than a year

5.0

“Makes concepts easy to learn”

Pros

Small businesses can manage employees, receivables and payables in one place and the user-friendly interface makes the concepts easy to learn.

Cons

I still can't download one employee's payslips together as a single PDF since that option isn't available yet.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AR
Andrew R.

Hospitality, 1-10 employees

More than a year

4.0

“accessible bookkeeping & reporting”

Pros

Bookkeeping and reporting are easy and cost-effective. Also I can access the software from anywhere. It also takes very little prior knowledge to get started.

Cons

At times it can feel a little impractical and ATO reporting seems to time out fairly often. Bank feeds can also be delayed. In Reckon Fast Coding, linking transactions with payroll doesn't seem to work very well and BAS payments are similarly difficult to link to their respective accounts.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

RB
Rachel B.

Construction, 1-10 employees

More than a year

4.0

“Costs less than other options”

Pros

Honestly it meets all my needs and costs less than other programs. It's simple to use with plenty of YouTube videos available.

Cons

After a program change, I could no longer enter zero payments to get an invoice off the overdue screen.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

HS
Helen S.

Entertainment, 1-10 employees

Less than a year

4.0

“Automatic invoice reminders”

Pros

I'll be honest, it offers good value for money. I can use the app to check invoices when I'm out and it automatically sends reminders for invoices that haven't been paid. Having payroll and super connected also makes things quick and simple.

Cons

Finding a particular invoice can be difficult sometimes. I wish there were a simple search option that let me look up any bill or invoice from whichever screen I'm on.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

TR
Tiago R.

Hospitality, 1-10 employees

More than a year

4.0

“great help tools”

Pros

Reckon One has generally been easy for us to navigate and the available help tools make it possible to learn the more difficult sections.

Cons

Invoice creation and attachment in it can still feel somewhat restricted and complicated particularly when attaching an invoice or receipt to a transaction before reconciling it. Other programs let you drag and drop an invoice or receipt onto a transaction making it much faster to reconcile transactions instead of having to return later to attach the proof of purchase.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

MK
Muneesh K.

Photography, 1-10 employees

Less than 6 months

4.0

“Invoicing and reconciliation made simple”

Pros

For invoicing and reconciliation this software is quite simple. It keeps my workflow moving smoothly and saves me time.

Cons

Navigation at first isn't very simple. After you learn your way around, it feels user-friendly though a few video tutorials would make it easier for new users.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

9

IM
Ilyas M.

Retail, 1-10 employees

More than a year

5.0

“simplifies bookkeeping”

Pros

User friendly and reasonably priced, it is also helping me keep my business finances organized. Invoicing and reports save time and simplify bookkeeping.

Cons

A few features still need work and some workflows could be simpler. Finding particular settings can occasionally take a while though it does the job for my business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JW
James W.

Religious Institutions, 1-10 employees

Less than a year

5.0

“Excellent financial reports”

Pros

Learning it was rather easy and it feels secure to me. Invoicing and financial reports are excellent with online and cloud access. I haven't come across any bugs in six months and support is very fast. Thanks, Reckon One!

Cons

After trying it for 14 days and using it for more than 6 months, I still haven't come across anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10