Public Relations and Communications, 1-10 employees
“High end project Management Tool”
Pros
Once the staff is trained efficiently managing time and expenses across multiple projects becomes feasible.
Cons
Customizing reports for specific information is necessary although it can be overly complex for smaller companies.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Information Technology and Services, 51-100 employees
“A fantastic timeexpense reporting system”
Pros
The systems simplicity in recording time handling expenses and user management is highly valuable.
Cons
There are occasional challenges in obtaining the desired reports.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Transportation/Trucking/Railroad, 51-100 employees
“support team”
Pros
Using the timesheet and timeoff features I can readily generate reports.
Cons
Encountering errors when trying to record timesheets.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
International Trade and Development, 500+ employees
“Great support”
Pros
Replicon serves as a robust timekeeping system with dynamic reporting features supported by an excellent product support team. I frequently turn to the Replicon Support team known for their responsiveness and helpfulness.
Cons
Some aspects like overtime tracking have room for improvement. For instance when inputting 10 hours in a day its not possible to trace which project accounts for the extra work hours.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
“Reporting”
Pros
The systems efficiency allows for the quick submission of my weekly timesheet.
Cons
The current reports are not up to par. They lack the ability to sort based on the required criteria.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Machinery, 11-50 employees
“Payroll”
Pros
The customer service has been exceptionally helpful throughout the learning process.
Cons
Understanding certain default settings can be initially challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Industrial Automation, 51-100 employees
“Customer service dissatisfaction when using replicon in different countries”
Pros
Undertaking the payroll process is relatively uncomplicated.
Cons
We initially adopted Replicon in our American branch before implementing it at our Australian Head Office. Im based in Australia and each time I contact the helpdesk I receive responses indicating that Im reaching out outside of working hours which Im not. This situation is rather frustrating. Weve recently added our offices in Malaysia to our account. There are other countries but Ive postponed adding them due to the disappointment with this issue.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Machinery, 11-50 employees
“Manni Review”
Pros
The customer support team displayed extensive knowledge and politeness.
Cons
A single report often lacks the necessary level of detail necessitating excessive feedback.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Pharmaceuticals, 11-50 employees
“Brief review of year 1 experience”
Pros
Transitioning from Excelbased functionality to Replicon has resulted in significant time savings. We find the resource and project management features particularly to our liking.
Cons
Allowing users to customize project dashboards would greatly benefit our users.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Construction, 51-100 employees
“Custom Workflow and Reports”
Pros
The system boasts a robust workflow that can accommodate our current business processes.
Cons
Creating reports can be a challenging task and its important to know which templates to start with to achieve the desired outcomes.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Computer Software, 101-500 employees
“Replicon review”
Pros
I appreciate the timesheet setup and the added benefit of calendar integration.
Cons
Implementing customizations is a complex process often incurring additional costs. For instance changing task names or types comes with an expense.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Information Technology and Services, 11-50 employees
“Great Support”
Pros
The support provided was not only fast but also highly comprehensible.
Cons
When setting up reports independently I initially required assistance to ensure correctness.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Financial Services, 500+ employees
“Replicon Review”
Pros
I love the systems ease of use and the quality of customer support.
Cons
I did not find the setup procedure appealing.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Retail, 51-100 employees
“Review of Product”
Pros
The system allows for efficient time tracking offers excellent service and exhibits modularity.
Cons
Currently there are no identified disadvantages.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Accounting, 11-50 employees
“Enkon Review”
Pros
It excels in handling timesheets and simplifying the uploading of bills for expenses.
Cons
The user interface is intricate to use and teach to other users with occasional lags when assigning tasks to users.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Transportation/Trucking/Railroad, 500+ employees
“Replicon Implementation”
Pros
The outstanding integration and support team consistently demonstrates responsiveness.
Cons
Time Punching works effectively with iOS but presented integration challenges with Android Tablets.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 51-100 employees
“Review of Replicon”
Pros
Managing the software is hasslefree and I can readily seek assistance from Replicon.
Cons
Performance issues occasionally occur. Some features that were present in Gen2 and were highly useful for administrators have been removed in Gen3.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Construction, 11-50 employees
“Manages timekeeping process smoothly”
Pros
The systems capability to generate various report types across different clients and projects is a valuable asset.
Cons
Updates introduce new learning curves. Having online videos for guidance would be beneficial.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Non-Profit Organization Management, 11-50 employees
“Replicon”
Pros
It proves practical for both regular users and administrators.
Cons
Some aspects are not aligned with our specific needs.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Chemicals, 500+ employees
“Replicon Review”
Pros
The systems ease of use simplified file introduction and swift support services are noteworthy.
Cons
Generating reports from various projects and teams remains somewhat challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7