Overall Rating

4

1 Reviews

Rating Distribution

5

star

4

star

(1)

3

star

2

star

1

star

Satisfaction Score

Ease of use

8

Value for money

10

Customer Support

6

Functionality

8

filter

Filters

Rt as servicedesk
Pros

We were satisfied with the software as a service desk solution. It provided alerting, notifications, searching, escalation and customizable dashboards and integrations. As an open-source option for Linux, it met our needs.

Cons

Since there was no integration with other tools like SolarWinds or Confluence, we switched to Jira.

Ease of use

8

Value for money

10

Customer Support

6

Functionality

8

Bart

Information Technology and Services, 11-50 employees

More than a year

October 2022