Request Tracker Reviews
softwareOverall Rating
4
1 Reviews
Rating Distribution
5
4
(1)
3
2
1
Satisfaction Score
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Overall Rating
4
1 Reviews
Rating Distribution
5
4
(1)
3
2
1
Satisfaction Score
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Filters
Industry
Provider Size
Time Used
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Rt as servicedesk
Rt as servicedesk
Pros
We were satisfied with the software as a service desk solution. It provided alerting, notifications, searching, escalation and customizable dashboards and integrations. As an open-source option for Linux, it met our needs.
Cons
Since there was no integration with other tools like SolarWinds or Confluence, we switched to Jira.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Bart
Information Technology and Services, 11-50 employees
More than a year
October 2022
Filters
Sort by:
Rt as servicedesk
Rt as servicedesk
Pros
We were satisfied with the software as a service desk solution. It provided alerting, notifications, searching, escalation and customizable dashboards and integrations. As an open-source option for Linux, it met our needs.
Cons
Since there was no integration with other tools like SolarWinds or Confluence, we switched to Jira.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Bart
Information Technology and Services, 11-50 employees
More than a year
October 2022