Request Tracker Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
B
Bart
IT, 11-50 employees
More than a year
4.0
“Rt as servicedesk”
Pros
We were satisfied with the software as a service desk solution. It provided alerting, notifications, searching, escalation and customizable dashboards and integrations. As an open-source option for Linux, it met our needs.
Cons
Since there was no integration with other tools like SolarWinds or Confluence, we switched to Jira.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8