Overview
Seeking an efficient ticket management solution? Request Tracker (RT) is a cloud-based software with scalability and robustness. It simplifies tasks and provides real-time insights. Experience streamlined operations, enhanced efficiency, and improved Request Tracker (RT) communication. Streamline your workflows and simplify ticket management by exploring Request Tracker features.
Overall Rating
Based on 1 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$125
/month
What Is Request Tracker?
Overview
Request Tracker, often referred to as RT, is a cloud-based ticket management system designed to cater to the needs of organizations. The software is primarily designed to track and manage workflows, customer requests, and internal project tasks. It offers solutions to common pain points in project management and customer service by providing seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles.
What Is Request Tracker Best For?
Request Tracker is renowned for its highly accessible interface, widely acknowledged for its ease of use. The software boasts an intuitive design that facilitates effortless navigation, rendering it equally suitable for individuals with varying levels of technical proficiency. This user-centric approach extends to desktop and mobile applications, ensuring a consistent experience across all platforms.
Request Tracker Pricing
The vendor offers the following four pricing plans:
- Starter– $125/month
- Business – $350/month
- Growth – $1000/month
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
Request Tracker Integrations
Request Tracker integrates with Zapier. The vendor has not disclosed any other third-party integrations.
How Does Request Tracker Work?
Here's how you can navigate the dashboard and make use of the software's features:
- Log in with your credentials to access the Request Tracker dashboard
- Use the top menu for quick access to key features like ticket creation and search
- Navigate through tickets by applying filters and sorting options for efficient organization
- Easily assign tickets to team members and set priorities from the dashboard
- Utilize the knowledge base for quick answers to common queries
- Monitor ticket status, updates, and notifications in real-time
- Generate reports and analytics to track performance and trends
- Customize settings to tailor the software to your specific workflow
- Access the mobile app for on-the-go ticket management and updates
Who Is Request Tracker For?
The software is highly scalable software designed to meet the needs of growing organizations. Request Tracker benefits the following industries:
- Education
- Information technology
- Aeronautics and Space
- Communications
Is Request Tracker Right For You?
Are you looking for a robust, customizable, and user-friendly ticket management system? If so, then Request Tracker might be the right solution for you. This open-source tool is designed to streamline tasks, improve efficiency, and strengthen communication within organizations of all sizes. Moreover, the software offers a special distribution known as Request Tracker for Incident Response (RTIR), designed to fulfill CERT teams' specific needs.
Want to learn more about Request Tracker software? Contact us at 661-384-7070, and our customer support team will give you a detailed overview of the software to help you make an informed decision.
