Seeking an efficient ticket management solution? Request Tracker (RT) is a cloud-based software with scalability and robustness. It simplifies tasks and provides real-time insights. Experience streamlined operations, enhanced efficiency, and improved Request Tracker (RT) communication. Streamline your workflows and simplify ticket management by exploring Request Tracker features.

Request Tracker Specifications

Time Tracking

Task Management

Reporting

Budget Management

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What Is Request Tracker?

Overview

Request Tracker, often referred to as RT, is a cloud-based ticket management system designed to cater to the needs of organizations. The software is primarily designed to track and manage workflows, customer requests, and internal project tasks. It offers solutions to common pain points in project management and customer service by providing seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles.

What Is Request Tracker Best For?

Request Tracker is renowned for its highly accessible interface, widely acknowledged for its ease of use. The software boasts an intuitive design that facilitates effortless navigation, rendering it equally suitable for individuals with varying levels of technical proficiency. This user-centric approach extends to desktop and mobile applications, ensuring a consistent experience across all platforms.

Request Tracker Pricing

The vendor offers the following four pricing plans:

  • Standard – $1000/month
  • Business – $350/month
  • Enterprise – $125/month
  • Premier – Custom pricing
Get a personalized Request Tracker price tailored to your company’s specific needs.

Disclaimer: The pricing is subject to change.

Request Tracker Integrations

Request Tracker integrates with Zapier. The vendor has not disclosed any other third-party integrations.

How Does Request Tracker Work?

Here's how you can navigate the dashboard and make use of the software's features:

  • Log in with your credentials to access the Request Tracker dashboard
  • Use the top menu for quick access to key features like ticket creation and search
  • Navigate through tickets by applying filters and sorting options for efficient organization
  • Easily assign tickets to team members and set priorities from the dashboard
  • Utilize the knowledge base for quick answers to common queries
  • Monitor ticket status, updates, and notifications in real-time
  • Generate reports and analytics to track performance and trends
  • Customize settings to tailor the software to your specific workflow
  • Access the mobile app for on-the-go ticket management and updates
Learn more about the software by scheduling a free Request Tracker demo.

Who Is Request Tracker For?

The software is highly scalable software designed to meet the needs of growing organizations. Request Tracker benefits the following industries:

  • Education
  • Information technology
  • Aeronautics and Space
  • Communications

Is Request Tracker Right For You?

Are you looking for a robust, customizable, and user-friendly ticket management system? If so, then Request Tracker might be the right solution for you. This open-source tool is designed to streamline tasks, improve efficiency, and strengthen communication within organizations of all sizes. Moreover, the software offers a special distribution known as Request Tracker for Incident Response (RTIR), designed to fulfill CERT teams' specific needs.

Want to learn more about Request Tracker software? Contact us at 661-384-7070, and our customer support team will give you a detailed overview of the software to help you make an informed decision.

Request Tracker Features

Request Tracker’s seamless email integration is designed to streamline organizational communication. It automatically receives and manages all emails sent to your key addresses, such as support@, sales@, helpdesk@, security@, etc. It ensures that every customer request is acknowledged and addressed promptly. Furthermore, staff members can manage ticket replies via email or through RT’s comprehensive web interface, providing flexibility in how they interact with the system.

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The software’s updated charting interface takes reporting to a new level. It lets users create visually appealing charts to help understand data trends and patterns. The platform is particularly useful for managers and decision-makers relying on data-driven strategic planning insights.

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This feature enables you to create, manage, and automate workflows. With RT 5, you can now use your browser's visual lifecycle configuration tool. This tool allows you to visualize your workflows, making them easier to understand and optimize. It also provides a way to automate certain tasks, reducing manual effort and increasing efficiency.

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The platform allows for the automation of events through its Scrips feature. Every transaction on a ticket automatically triggers any configured Scrips, which can be set up with specific Conditions and Actions. It means that when key updates are made to tickets, events can be automatically triggered in RT or other systems, saving time and reducing the possibility of errors.

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Using this functionality, You can quickly update fields in ticket listings right from your RT homepage. It is also available on ticket display pages, search results, and saved searches, providing a convenient way to make changes without navigating away from your current view.

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Pros and Cons of Request Tracker

Pros

  • Streamlines ticket management efficiently
  • Seamless email integration for prompt communication
  • Allows users to customize RT's UI to streamline custom workflows
  • User-friendly interface for easy navigation
  • Responsive support team to manage customer requests efficiently

Cons

  • Initial setup may be time-consuming, according to some Request Tracker software reviews
  • High customization may lead to complexity
  • Potential for information overload in complex setups

Request Tracker Pricing

Standard

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What's Included

  • Dedicated Server

  • 10 GB Storage

  • 1 Designated Rep

  • RT's Full Feature Set

  • Up to 3 Extensions

  • Operational/Community Support

Business

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What's Included

  • Standard + Business features

  • 30 GB Storage

  • 2 Designated Reps

  • Up to 5 Extensions

  • Custom Domain

  • Basic AD Authentication

  • Standard SLA

  • Advanced Security Notifications

Enterprise

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What's Included

  • Business + Enterprise features

  • 75 GB Storage

  • Unlimited Extensions

  • High Priority SLA

  • Extension Customization

  • Chat Support

Premier

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What's Included

  • Enterprise + Premier features

  • 200+ GB Storage

  • 4 Designated Reps

Request Tracker Reviews

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Frequently Asked Questions

Request Tracker supports multiple languages, including Chinese, English, Dutch, French, Italian, German, Japanese, Portuguese, Russian, and Spanish.