Last Updated
Overview
Seeking an efficient ticket management solution? Request Tracker (RT) is a cloud-based software with scalability and robustness. It simplifies tasks and provides real-time insights. Experience streamlined operations, enhanced efficiency, and improved Request Tracker (RT) communication. Streamline your workflows and simplify ticket management by exploring Request Tracker features.
Overall Rating
Based on 1 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$125
/month
Request Tracker Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
What Is Request Tracker?
Overview
Request Tracker, often referred to as RT, is a cloud-based ticket management system designed to cater to the needs of organizations. The software is primarily designed to track and manage workflows, customer requests, and internal project tasks. It offers solutions to common pain points in project management and customer service by providing seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles.
What Is Request Tracker Best For?
Request Tracker is renowned for its highly accessible interface, widely acknowledged for its ease of use. The software boasts an intuitive design that facilitates effortless navigation, rendering it equally suitable for individuals with varying levels of technical proficiency. This user-centric approach extends to desktop and mobile applications, ensuring a consistent experience across all platforms.
Request Tracker Pricing
The vendor offers the following four pricing plans:
- Starter– $125/month
- Business – $350/month
- Growth – $1000/month
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
Request Tracker Integrations
Request Tracker integrates with Zapier. The vendor has not disclosed any other third-party integrations.
How Does Request Tracker Work?
Here's how you can navigate the dashboard and make use of the software's features:
- Log in with your credentials to access the Request Tracker dashboard
- Use the top menu for quick access to key features like ticket creation and search
- Navigate through tickets by applying filters and sorting options for efficient organization
- Easily assign tickets to team members and set priorities from the dashboard
- Utilize the knowledge base for quick answers to common queries
- Monitor ticket status, updates, and notifications in real-time
- Generate reports and analytics to track performance and trends
- Customize settings to tailor the software to your specific workflow
- Access the mobile app for on-the-go ticket management and updates
Who Is Request Tracker For?
The software is highly scalable software designed to meet the needs of growing organizations. Request Tracker benefits the following industries:
- Education
- Information technology
- Aeronautics and Space
- Communications
Is Request Tracker Right For You?
Are you looking for a robust, customizable, and user-friendly ticket management system? If so, then Request Tracker might be the right solution for you. This open-source tool is designed to streamline tasks, improve efficiency, and strengthen communication within organizations of all sizes. Moreover, the software offers a special distribution known as Request Tracker for Incident Response (RTIR), designed to fulfill CERT teams' specific needs.
Want to learn more about Request Tracker software? Contact us at 661-384-7070, and our customer support team will give you a detailed overview of the software to help you make an informed decision.
Request Tracker Features
Email Integration
Request Tracker’s seamless email integration is designed to streamline organizational communication. It automatically receives and manages all emails sent to your key addresses, such as support@, sales@, helpdesk@, security@, etc. It ensures that every customer request is acknowledged and addressed promptly. Furthermore, staff members can manage ticket replies via email or through RT’s comprehensive web interface, providing flexibility in how they interact with the system.
Charts
The software’s updated charting interface takes reporting to a new level. It lets users create visually appealing charts to help understand data trends and patterns. The platform is particularly useful for managers and decision-makers relying on data-driven strategic planning insights.
Workflow Builder
This feature enables you to create, manage, and automate workflows. With RT 5, you can now use your browser's visual lifecycle configuration tool. This tool allows you to visualize your workflows, making them easier to understand and optimize. It also provides a way to automate certain tasks, reducing manual effort and increasing efficiency.
Automation
The platform allows for the automation of events through its Scrips feature. Every transaction on a ticket automatically triggers any configured Scrips, which can be set up with specific Conditions and Actions. It means that when key updates are made to tickets, events can be automatically triggered in RT or other systems, saving time and reducing the possibility of errors.
Inline Edit
Using this functionality, You can quickly update fields in ticket listings right from your RT homepage. It is also available on ticket display pages, search results, and saved searches, providing a convenient way to make changes without navigating away from your current view.
Pros And Cons of Request Tracker
Pros
Streamlines ticket management efficiently
Seamless email integration for prompt communication
Allows users to customize RT's UI to streamline custom workflows
User-friendly interface for easy navigation
Responsive support team to manage customer requests efficiently
Cons
Initial setup may be time-consuming, according to some reviews
High customization may lead to complexity
Potential for information overload in complex setups
Request Tracker Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 11-50 employees
More than a year
“Rt as servicedesk”
Pros
We were satisfied with the software as a service desk solution. It provided alerting, notifications, searching, escalation and customizable dashboards and integrations. As an open-source option for Linux, it met our needs.
Cons
Since there was no integration with other tools like SolarWinds or Confluence, we switched to Jira.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Frequently Asked Questions
What language does Request Tracker support?
Request Tracker supports multiple languages, including Chinese, English, Dutch, French, Italian, German, Japanese, Portuguese, Russian, and Spanish.
What types of pricing plans does Request Tracker offer?
The software has four pricing plans: Standard ($125/month), Business ($350/month), Enterprise ($1000/month), and Premier (custom pricing). Get a tailored Request Tracker pricing plan per your company’s requirements.
Does Request Tracker offer an API?
Yes, Request Tracker offers a REST-like API.
Does Request Tracker support mobile devices?
Yes, Request Tracker supports mobile devices.
Who are the typical users of Request Tracker?
Typical users of Request Tracker include communications, information technology, education, and aeronautical and space industries.
What other apps does Request Tracker integrate with?
Request Tracker integrates with thousands of popular apps via Zapier.
What level of support does Request Tracker offer?
Request Tracker offers support options, including phone, email, a help desk, FAQs, forums, a knowledge base and chat support options.
What is the purpose of Request Tracker?
Request Tracker (RT) serves the needs of your staff and customers to help them track and manage their workflows.