Request Tracker

Request Tracker is the most effective issue tracking and ticketing management system available. By automating workflows and business operations, this open-source ticketing solution enables clients to get more done in less time. Best Practical recently released Request Tracker 5.0. This version's high-tech services make it even more impressive and useful.

There are no strings attached; thousands of businesses use Request Tracker project management solutions to track and resolve issues. This software's high-quality features include seamless email integration, a charting interface, inline editing, a transaction query builder, time tracking, and task prioritization. It even includes a self-service user portal and SLA automation to help you resolve issues faster.

Request Tracker Features

Here are the best features of the Request Tracker issue tracking solution:

Asset Management

Request Tracker is a multi-purpose project management tool. It has dabbled in asset management in addition to bug tracking. With this excellent solution, businesses can easily keep track of their equipment. The request tracker makes equipment management simple.

Graphical Lifecycle Creator

Its lifecycle feature takes visualization to the next level. As a result, organizations can use 5.0 to not only automate their workflows but also to create visual displays. This demonstrates how the Request Tracker issue-tracking solution thinks outside the box to help clients. In addition, users can customize the life cycles.

Responsiveness Design

The ability for businesses to create personalized themes is the foundation of RequestTracker software. This vendor's 5.0 version includes a versatile and responsive layout that harnesses the power of innovation. Developers can easily configure the UI or even create an entirely new layout theme for their company using the Bootstrap toolkit.

Request Tracker Pricing

Request Tracker cost information has not yet been made public. Businesses, on the other hand, can request cost details by clicking on the ‘Get Pricing’ button above.

Request Tracker Demo

Set up a demo with Request Tracker to get a hands-on look at all of its innovative services. Request Tracker software demo shows how it tracks bugs to foster a streamlined workflow. Click on ‘Watch Demo’ for a quick test drive to see how effective Request Tracker is.

Request Tracker Review

The best thing about Request Tracking reviews is how positive they are. This platform's ticketing system is popular among IT professionals. Request Tracker provides efficient project management features, the best of which is multiple task tracking. According to user reviews, Request Tracker provides clients with as much customization as they require.

Our Thoughts

Request Tracker is a versatile solution for businesses of all sizes. It not only resolves tickets but also maintains an audit trail for future reference. Furthermore, the reporting functionality of this platform makes it an excellent working solution. Custom fields, ticket workflow, SLA automation, and an in-built notification system make it a one-stop shop for businesses.

Request Tracker Features

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Access Controls/Permissions

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Budget Management

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Data Import/Export

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Employee Management

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Milestone Tracking

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Planning Tools

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Strategic Planning

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Task Management

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Visual Workflow Management

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Workflow Management

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Process Modeling & Designing

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Real Time Reporting

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Timeline Management

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Activity Tracking

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Remote Support

Frequently Asked Questions (FAQs)

Does Request Tracker support an API?

Yes, Request Tracker does offer an API.

How does the Request Tracker work?

Request Tracker has a graphical lifecycle creator that allows employees to design required tasks, ticket transfer processes, and other particular circumstances. Team members can do free text, full text, and query-based searches across all transactions using the search functionality. The knowledge base module enables IT professionals to write articles and automated solutions to common issues (FAQs). It also has a customized dashboard that allows supervisors to use a drag-and-drop interface to add certain components to the interface depending on individual preferences while still adhering to GDPR requirements.

What is request tracking used for?

Request Tracker receives and manages all email sent to your key email addresses like support, sales, helpdesk, and security.

What level of support does Request Tracker offer?

Email/Help Desk, FAQs/Forums, Knowledge Base, and Phone Support are all available through Request Tracker.

What other apps does Request Tracker integrate with?

Request Tracker can be integrated with Mailchimp, Facebook Lead Ads, Calendly, ActiveCampaign, Facebook Pages, Shopify, Klaviyo, Google Ads, and much more.

What types of pricing plans does Request Tracker offer?

Request Tracker’s pricing plans start at $125.00/month. You can get custom pricing for the software by clicking on the "Get Pricing" button above.

Who are the typical users of the Request Tracker?

Large enterprises, mid-sized businesses, non-profit organizations, and small businesses are the most common Request Tracker users.

Request Tracker Pricing

Small Organization

Within Budget

Medium Organization

Within Budget

Large Organization

Within Budget

Request Tracker reviews

There are no reviews for this product.

Call us at

(661) 384-7070

Call us at

(661) 384-7070