Request Tracker

Request Tracker’s seamless email integration is designed to streamline organizational communication. It automatically receives and manages all emails sent to your key addresses, such as support@, sales@, helpdesk@, security@, etc. It ensures that every customer request is acknowledged and addressed promptly. Furthermore, staff members can manage ticket replies via email or through RT’s comprehensive web interface, providing flexibility in how they interact with the system.

The software’s updated charting interface takes reporting to a new level. It lets users create visually appealing charts to help understand data trends and patterns. The platform is particularly useful for managers and decision-makers relying on data-driven strategic planning insights.

This feature enables you to create, manage, and automate workflows. With RT 5, you can now use your browser's visual lifecycle configuration tool. This tool allows you to visualize your workflows, making them easier to understand and optimize. It also provides a way to automate certain tasks, reducing manual effort and increasing efficiency.

The platform allows for the automation of events through its Scrips feature. Every transaction on a ticket automatically triggers any configured Scrips, which can be set up with specific Conditions and Actions. It means that when key updates are made to tickets, events can be automatically triggered in RT or other systems, saving time and reducing the possibility of errors.

Using this functionality, You can quickly update fields in ticket listings right from your RT homepage. It is also available on ticket display pages, search results, and saved searches, providing a convenient way to make changes without navigating away from your current view.