Warehousing, 1-10 employees
Less than 6 months
“Preferred Onboarding Platform”
Pros
Leveraging Rocketlane's external project view allows us to maintain control over our branding and onboarding process, enhancing the customer experience.
Cons
Rocketlane is relatively new, so some features may still need refinement. Transitioning from Asana took some adjustment, but the excellent care team and resources helped address these concerns.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 51-100 employees
Less than 6 months
“Great collaboration with customers during onboarding”
Pros
I particularly enjoy using the Status Updates feature in Rocketlane for our weekly customer meetings. The ability to manage both internal and external tasks in one place, along with internal notes, enhances our project management.
Cons
There are still a few features missing. For example, I'd like the ability to order tasks in the project board by drag and drop, which isn't possible yet.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 51-100 employees
Less than 6 months
“Great product which enables our onboarding teams to offer exceptional service”
Pros
The onboarding feature and reporting functionality in Rocketlane are exceptional, providing a clear and efficient way to assign tasks internally and to clients.
Cons
I haven't encountered any negatives for this platform so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Logistics and Supply Chain, 101-500 employees
Less than 6 months
“Great Onboarding/Implementation product”
Pros
Rocketlane's simplicity, ease of setup, and excellent team support make it a pleasure to work with.
Cons
It's a relatively new platform, and while there are some gaps currently, additional features are being added regularly and swiftly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 51-100 employees
Less than 6 months
“A powerful project management tool - ideal for SaaS OnBoarding projects”
Pros
The Presenter mode in Rocketlane is fantastic for showing customers a synthetic view of the project, and the ability to generate status reports with a simple click is a major time-saver.
Cons
I utilize project phases for projects with clearly defined tasks, but I'm currently missing the opportunity to define custom tags to easily group tasks within the Kanban board.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Human Resources, 11-50 employees
Less than 6 months
“Best Application for Project Tracking”
Pros
Rocketlane offers various features that I appreciate, including Private Spaces for internal team actions, seamless client communication, easy document attachment, sub-task capabilities, project status tracking, and reminders.
Cons
While there's nothing specific to mention, I would appreciate more charts and reports.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 11-50 employees
Less than 6 months
“Rocketlane - To the Moon!!!!!”
Pros
The user experience and UI of Rocketlane are truly impressive, setting it apart from other products.
Cons
At present, I don't have any complaints; this is one of the best products I've encountered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
Less than 6 months
“An incredibly pleasant experience with customer onboarding with Rocketlane”
Pros
Adopting Rocketlane for customer onboarding has streamlined our process, providing visibility at different project phases and flexibility to adapt as needed.
Cons
Nothing particularly negative to report so far; everything has been smooth.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
Less than a year
“Ganesha from Avysh”
Pros
Rocketlane's project assignment and task notification features are invaluable for managing workload distribution.
Cons
We use internal team discussion tools like Telegram and Slack.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
