Total 29 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

24%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C
Connor

Warehousing, 1-10 employees

Less than 6 months

5.0

Preferred Onboarding Platform

Pros

Leveraging Rocketlane's external project view allows us to maintain control over our branding and onboarding process, enhancing the customer experience.

Cons

Rocketlane is relatively new, so some features may still need refinement. Transitioning from Asana took some adjustment, but the excellent care team and resources helped address these concerns.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Caroline

Information Technology and Services, 51-100 employees

Less than 6 months

5.0

Great collaboration with customers during onboarding

Pros

I particularly enjoy using the Status Updates feature in Rocketlane for our weekly customer meetings. The ability to manage both internal and external tasks in one place, along with internal notes, enhances our project management.

Cons

There are still a few features missing. For example, I'd like the ability to order tasks in the project board by drag and drop, which isn't possible yet.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

N
Nick

Computer Software, 51-100 employees

Less than 6 months

5.0

Great product which enables our onboarding teams to offer exceptional service

Pros

The onboarding feature and reporting functionality in Rocketlane are exceptional, providing a clear and efficient way to assign tasks internally and to clients.

Cons

I haven't encountered any negatives for this platform so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Huw

Logistics and Supply Chain, 101-500 employees

Less than 6 months

4.0

Great Onboarding/Implementation product

Pros

Rocketlane's simplicity, ease of setup, and excellent team support make it a pleasure to work with.

Cons

It's a relatively new platform, and while there are some gaps currently, additional features are being added regularly and swiftly.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

G
Guirec

Information Technology and Services, 51-100 employees

Less than 6 months

5.0

A powerful project management tool - ideal for SaaS OnBoarding projects

Pros

The Presenter mode in Rocketlane is fantastic for showing customers a synthetic view of the project, and the ability to generate status reports with a simple click is a major time-saver.

Cons

I utilize project phases for projects with clearly defined tasks, but I'm currently missing the opportunity to define custom tags to easily group tasks within the Kanban board.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

P
Pooja

Human Resources, 11-50 employees

Less than 6 months

5.0

Best Application for Project Tracking

Pros

Rocketlane offers various features that I appreciate, including Private Spaces for internal team actions, seamless client communication, easy document attachment, sub-task capabilities, project status tracking, and reminders.

Cons

While there's nothing specific to mention, I would appreciate more charts and reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mohd

Human Resources, 11-50 employees

Less than 6 months

5.0

Rocketlane - To the Moon!!!!!

Pros

The user experience and UI of Rocketlane are truly impressive, setting it apart from other products.

Cons

At present, I don't have any complaints; this is one of the best products I've encountered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

Less than 6 months

4.0

An incredibly pleasant experience with customer onboarding with Rocketlane

Pros

Adopting Rocketlane for customer onboarding has streamlined our process, providing visibility at different project phases and flexibility to adapt as needed.

Cons

Nothing particularly negative to report so far; everything has been smooth.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

G
Ganesha

Information Technology and Services, 11-50 employees

Less than a year

5.0

Ganesha from Avysh

Pros

Rocketlane's project assignment and task notification features are invaluable for managing workload distribution.

Cons

We use internal team discussion tools like Telegram and Slack.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8